Internet Order

Review: I Purchased the Quick and Simple Spanish CD's online for one payment of Order# [redacted] $in February 2013,
when I received my order, I had a additional piece of paper, for a FREE trial of the Rapid Fluency Gold course program
I did not want to worry about having products that I did not need want or needed to keep sending backI called the ###-###-#### to make sure that the trial would be canceled
sometime in March I received a package from them that said internet media, I took it to post office and asked them to return to sender, the post office marked it REFUSED
then again in April I received another package and again took it to post office and they marked REFUSED on this box I wrote "please do not send anymore"
I did not receive any further mailings
My husband and I moved in August and all mail was forwarded, and what was not, my in-Laws give me once a week and in early September I received mail from from my mother in law containing a letter from the pimsleur approach team Dated September 5, stating that a payment is due for $I mailed back the letter on 9/with the following response(PLEASE TAKE ME OFF YOUR MAILING LIST!) (I only placed one order with you, that was for the learn to speak Spanish CD's I never agreed to any other orders and I paid the $for the order that I placedI have refused the other deliveries that you attempted to deliver to me, and I have made calls to ask for you to please stop sending products as I did not wish to have anything further from your company)
I received another mailing from my mother in law an invoice from Internet Order LLC Dated November 4,
stating that I owe $for two Gold Course CD's
I made phone calls, mailed responses and still I just keep getting billedDesired Settlement: I would like for the company to
please take me off the mailing listmy in laws are tired of reveiving mail from them
stop this and any further billsas I only made one order from them, and I paid for it at that time
stop auto enrolling people in free trialsI never agreed to enroll in a free trial and I am sure this is a headache to all
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
November 19,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
[redacted]),
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated November 16, 2013, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 23, Part of our $Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated November 16, 2013, indicates that [redacted] would like have her account removed from our internal Collections
department and completely closed
Furthermore,
[redacted] also states in the notice dated November 16, that she was not
aware of our ProgramHowever our webpages provide the details of our Quick
& Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the “GET MY CDs NOW” point of purchase buttonEach and every
course we ship includes documentation that clearly explains the terms and
obligations of the Program
Extensive
review of our database reflects that with the exception of the notice, the only
point of contact successfully received on [redacted]’ behalf occurred on March
9, 2013, in an email to our Customer Service departmentPer company policy,
our representative replied on March 12, 2013, and advised that all cancellation
requests must be placed by phone
Our
records confirm our warehouse processed the unauthorized return of Spanish Gold
Level on April 16, Per our
cancellation and return policy, items returned without an RMA, or more than ten
(10) days after the RMA was issued, may be refused by our warehouseIn certain
circumstances, our warehouse may elect to accept the return past the ten (10)
day period for a 25% restocking feeOrders that are returned after the 30-day
trial period is over will be subject to a 25% restocking feeReturns that are
not in re-saleable condition will be refusedOur warehouse retained this
$feeThis is the only charge successfully processed for any of the Gold
level courses
The original tracking assigned to Spanish Gold Level and Gold Level do not
reflect a “refused” or “return to sender” requestHad the return and
cancellation procedures outlined in our Terms and Conditions been followed, a
representative would certainly have assisted in properly closing the account
We do not have record of the mailed correspondence referenced in the notice and
neither our warehouse nor our corporate office received Levels and 3,
resulting in the account’s delinquent status
We
regret to hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
are willing to make an exception and accept the return of Spanish Gold Levels
and if [redacted] can locate the itemsTo return the courses she will need
to write the Return Authorization Numbers on the outside of the boxThe
numbers are:
[redacted] Spanish
[redacted] Spanish
·
If
she cannot retrieve Spanish Gold Levels and 3, we will have to launch an
internal Lost Product Investigation to determine the location of the courses
Per company policy, [redacted] must provide us with either verbal or written
permission to do so by emailing [redacted] or by calling our
Customer Service team on ###-###-#### during our business hours of 8:30AM-8:30PM
EST, Monday through FridayAny representative will be able to assist with her
request
·
In
addition, we will provide her with a preaddressed prepaid UPS label to ship the
courses backThe label will allow us to track the package to ensure it is
delivered properly and will be weighted for the return of both items in the
event that she has Gold Levels and in her possessionThe label will be
emailed to the address we have on file, [redacted], within one
business day[redacted] should check
both her inbox and her spam folder, in case the email is filteredFor the
prepaid shipping, she can print the label and tape it directly on the boxThe
email is from INTERNET ORDER ([email protected]) with the subject: UPS Label
DeliveryShe should contact our Customer Service department if she is unable
to locate the label
·
The
account will be closed and we will consider the matter resolved upon return of
Gold Levels and or authorization to launch the Lost Product Investigations
I
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
Review: [redacted]
I am rejecting this response because:

Review: I have been harassed by this firm's collection dept., Internet Order LLC., claiming I owe them almost $200.00 for a Spanish language CD set that I called and cancelled back in January of this year. I told the call center operator at that time that I did not feel that the course was useful for me, this was after I had received their introductory CDs and listened to them as agreed. I also faithfully paid the 1st installment of $65.00. The operator told me I could the introductory CDs and the 8-set CDs as well because I had already paid the $65.00. The operator also said that I could send the 8-set back, by March 14, 2013, if I wanted a full refund. She also said that I could resume my order at any time and receive the next installments if I changed my mind. She also said that her company would not send to me nor bill me for any further CD lessons due to my dissatisfaction. However, after a few months, I started receiving letters from Internet Orders collections dept. saying that they were trying to send my new CD lessons and that they tried to bill my credit card but had been unsuccessful. Huh? I have received additional letters from them since then. Where is/was the disconnect at their end? A computer or billing dept. glitch? I called their customer service and collections depts. I explained the situation. They have chosen not to believe me. They say I owe them money and that they will can harm my credit report/rating if I do not immediately send them $192.00 which they claim is "past due." Nonsense! I offered to send them all the materials back. They are still in pristine condition. But their collections rep. refused any such offer from me. I even offered to forego my initial $65.00 payment but this was not satisfactory to this rep. I was told to send the money or else. I asked to speak with a manager or at least to another rep. She refused. I told the rep. that I was going to file a Revdex.com complaint. She said she could care less. Happened all the time. I hung up the phone.Desired Settlement: I want the money that I spent on this course refunded. I originally just wanted to explain and settle this matter amicably. But the Internet Order collections agent was so rude and inflexible ... that I now want my money back. I also want an apology from the company. They, via the agent, insinuated that I am incapable of understanding the situation, of understanding the contract, and that the only solution she would accept would be prompt payment of the supposed "past due" amount.

Business

Response:

Review: I ordered a $10 course from this company via online order. I received the package promptly and was happy with the service. However, a couple of weeks later, a "Gold Level" course was sent as well. I call the company immediately to ask why this was sent. I was told that it was a "30-day Trial" course. I responded to the customer service representative that I did not want the course. The representative told me that she would give me a trial extension, and that she would send the mail-back instructions to me via standard postal (snail) mail.

Many weeks later, having not received the mail-back instructions, I received a bill in the mail. I called as soon as I received the message to ask why I have not received the mail-back instructions. The representative then told me that there were no notes in my file stating that I requested the mail-back instructions, that it was past my trial period, and that I now had to pay for the course. During the call, I requested that the representative pull up the initial phone call recording. The representative did listen to the recorded phone call, and verified that I did indeed decline the course and requested that the instructions be sent to me and that the initial representative did state that she would send the instructions via mail. The representative additionally told me that he spoke with his supervisor, who said that since it was past the trial period (regardless of the company not sending me the mail back instructions in a timely manner), they could not take the return and I was obligated to pay for the course.

I requested to speak with the supervisor, and was told that she would call me at her convenience. This never occurred. I called back a week later to ask to speak to the supervisor, and was told that she did try to contact me (which I never received any call), and that she would call me again at her convenience. A week later (12/5/2014) she did contact me, but only to reiterate that even though I requested the mail-back instructions, and they were never sent, I should have followed up with the company again to see why they were never sent in the mail.

The supervisor was very unwilling to admit that it was the company's fault for the delay in my returning the course. I have made several calls to the customer service team, each time very adamantly stating that I did not order the course and want to return it. I feel that my initial request made to the company asking for mail-back instructions so that I could return the course should have been sufficient to receive the mail-back instructions, and return the course. This company's failure to send the instructions, delaying until after the trial period expired, reflects very unethical business practices and possibly illegal activity.

I am requesting that the company take back the unopened course that was sent, or drop all charges in light of the hassle and stress that this has caused.Desired Settlement: I am requesting that the company take back the unopened course that was sent, or drop all charges in light of the hassle and stress that this has caused.

Business

Response:

Review: May 13, 2013To: Dispute DepartmentThe name of the company I did business with had in the online website the name of Pimsleur Approach. When I received the package from this online business, the name that came in the package was registered to Internet Order LLC with a return address of 2811 Southampton Road, Philadelphia, PA, 19154.The products that this company provides are DVDs. These DVDs were supposed to help me learn English throughout a complete course. The first package that arrives is supposed to be a trial one and I was charged $9.99 for it. The program did not end with the trial; depending on what language I picked, I was supposed to get more packages containing DVDs for the English course for the price of $64. Unfortunately, the DVDs were defective and I was unable to even view anything that came in the DVD. I concluded that if the trial DVDs were damaged before I even used them, then the rest of the DVDs that I was supposed to keep getting were going to be the same, defective. I just didnt want to go through the hassle of finding out by experience that the next package was going to be defective too and waste $64. I decided to call to cancel any future orders. I decided to keep the trial package.The issues with this company started when I called them to cancel the future orders for $64. I called to cancel the order. Originally, I called to [redacted]. I called this number because in the printout that I made of my order. This number is meant for the customer to call to cancel if they were not satisfied. I called the number and the call did not go through. I had to find another phone number to be able to contact this company to cancel the order.I went online to their website and found the number [redacted]. I called on 02/27/2013 at 11:11 AM and spoke to the representative. I told him I needed to cancel any future orders in my name. He proceeded to look me up but was unable to find me so he asked for my credit card number. I immediately said I wasnt going to give out my credit card number over the phone so the representative decided to transfer to another one. This person was not able to help me so I was transferred over and over.I was finally able speak to a manager and she told me that there were many providers of the product and they were not able to assist me. I was on that phone call for 16:25 minutes for nothing. These customer care department wasnt interested in helping out at all.I proceeded to call [redacted] to cancel the credit card I made the order under since I wasnt going to let that company charge me for items that I did not want. When I called the [redacted] customer service department, I was able to speak to the representative Josue. I told him all the details of my situation and the reason why I wanted to cancel my credit card. He suggested me to cancel the current credit card and get a new one so I wont get any further charges.Days later, I was checking my bank account and there was a charge for $64 for the package. Later in the day I also received a package. As soon as I discovered that the package was for the DVDs for the English classes, I immediately called [redacted] on 04/17/2013 and spoke to [redacted]. He gave me a reference number [redacted] of the credit back to my account. That same day I returned the package back from where it was sent.Today, May 13, 2013, my husband received a phone call while he was at work around 2 PM. The message was about me being sued by an American company for the amount of $10.000 for not picking up my packages. The phone number was [redacted] and the person called I think was [redacted]. I say think because he really rushed when he said his name and the company he worked for.I should be the one suing them for false advertising and for not allowing me to cancel the orders. I was still within the month that I could cancel the order and they shut me down so I wasnt able to cancel. I am not going to allow any company to take advantage of me and my hard work. Everything I have, I have worked hard for it and I am not going to give anyone $10.000 for fraudulent ways of doing business.Attached to this letter I have put my original order. I also attached proof of the phone calls I made to Pimsleur Approach on 02/27/2013 at 11:11 AM for 16:25 minutes and also the phone call I made to Citibank on that same day at 11:33 AM for 20:52 minutes. I also have a receipt for the payment for the delivery of the DVDs package that I sent back to where they came from. Thank you very much for your excellent customer service and for taking time on helping me out with this matter. I cant thank you enough for reading this and helping out.Sincerely,[redacted]. iDesired Settlement: Post it on Revdex.com website and operator information for the public to know.Cease and desist with Phone Calls,cease and desist with charges on my credit card when I have refused their items. Please resolve my problem . In my opinion; there tactics are predatory.

Business

Response:

Review: I ordered a language CD Rom lesson along with online vocabulary lesson and a purchase guarantee which was included in 3 different charges of 9.95 / 49.97 and 39.97 on June 7, 2014.

However I just noticed a charge of 64.00 on my [redacted] dated August 17. When I called customer service they said I "verbally agreed" to a "no risk 30 day offer" on what they called a Gold Free Trial. I never remember to agreeing to that and I certainly did not have any written agreement on that. When I called customer service, they told me that I verbally agreed to a 4 equal monthly installments of 64.00. and I know I did not. He told me the "Free Trial" offer expired 30 days after my inital purchase which was June 7. Again, I did not agree to the 4 monthly installments of 64.00.

I feel that this was deceiving and a scam.Desired Settlement: I want a refund of 64.00 on my [redacted] and I want the Gold "Free Trial offer to be canceled.

Business

Response:

Review: I ordered a 10 dollar proudest from this company and they have now shipped me without prior approval a 252.00 dollar order which I never asked for for nor agreed to, and I am expected to pay return shipping and spend my time contacting the company to stop further orders and billing of $64.00 per weekDesired Settlement: I do not wish to pay return shipping on their product nor do I wish to receive their product again, I would like them to issue a return shipping pickup from the mail service of their choice.

Business

Response:

Review: I received a letter from this company stating I owe them $512. I purchased their $9.99 language CDs in June 2012. After receiving these CDs they sent me two other packages of language CDs, something I never requested to begin with. The sent from address on the second package was unrecognizable and I opened it. It had an address on the package, but no indication of what company was sending it. If it had had it, I would not have opened it. Having had this happen before, I did not open the third package. The company is saying in this letter (dated February 1st, 2013) that they have tried to contact me before, but this letter is the first I received from them. I never ordered from a company called [redacted], but rather Pimsleur Approach. They're business dealings are tricky and fraudulant. They will not allow me to return the unopened CDs and get my money back. They are saying they are sending me to collections on this and that I have no other choice, but to pay them this money. They have made it difficult to call them to address the issue because they have EST hours. I had to call during my work hours- before 4 p.m. Monday to Friday to be able to talk to a billing representative. They say they sent emails, but I have no emails in regards to this. And again, the name of the company is different from the one I originally ordered from.Desired Settlement: I want to be able to return the last set of CDs. I do not expect to be billed for this or sent to collections. I want them to change their practices. Why was this, months after the fact, the first letter I received from them? Why should it be that the first time I hear from them it is essentially too late to do anything but to pay?

Business

Response:

Review: Online I bought a pimsleur quick and simple edition of Japanese for my daughter. That was fine. A few weeks after I received a gold edition in the mail. Nothing in the information that comes with it tells me that this is sent to me in case I want it or how to return it. Apparently this was part of some agreement in the original purchase of the quick and simple course, but that deal is not clear at all to the consumer. When I call them up and explain my problem, ( after already waiting twenty minutes to get someone on the line) the person I'm talking to says to wait a minute and then never returns. When I look up the return policy online it turns out I am responsible for the shipping of this thing I don't want to me and there are all kind of rules now for returning it ( which I have to do right before I leave town now in two days). Nowhere on the invoice or anything do they even say what they expect to charge me for this thing I never ordered that they delivered to me. I don,t understand why these folks have to do all these suspicious, unclear practices. Why can' they openly and clearly let people know what the full deal is and let them decide. Their product is fine, but these practices are misleading. Moreover, when I originally put in the order there were ten other deals they tried to sell while doing this which made the whole ordering process unclear.Desired Settlement: I hope Pimsleur will accept the return of this thing with no further troubles and without sending me anything further that I don't know I ordered. I would really like to not be responsible for shipping or any other charges related to this. And I would like them, in the future, to discontinue these sneaky practices and be fully clear about what people are ordering and should expect getting. I will be out of the country and might have missed this had it arrived a few days later, making me responsible for the whole thing. And I'm not sure if they plan to send me anything else I didn't intend to order or not. I would also like them to honestly answer complaints on the phone.

Business

Response:

Review: I purchased the "beginner" course for $and specifically declined all offers for any additional programs during checkout; however, they keep billing me for $PER MONTH! I called to see why and to cancel whatever they said I signed up for and was told I accepted their "Gold" offer -- I was told I owed them $64.95/month for months for each course that I specifically had declinedI assured them I didn't want these and that I recall declining ALL offers -- at which point the "collections agent" became aggressive and told me that she wouldn't cancel and that I simply owed them $more PER COURSE that they said I asked forRather than trying to work out the issue, the agent became aggressive and threateningI asked for a supervisor and was told that one wasn't availableI said I'd wait as long as it took -- and she said that I couldn't talk to one, no matter how long I waitedAt that point, I hung up and called my bank to dispute all charges and came here to open a complaintThey are signing people up against the consumer's intent and are threatening collections action when called to cancel or disputeThey need to be investigated.Desired Settlement: I demand my account for their stuff be cancelled immediately and that ALL unauthorized charges be immediately reversedI also require that "Tiffany at extension [redacted]" be offered anger management training, as her responses were completely offensive and inappropriate for anyone doing customer service for a living
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 2,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated November 25, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on July
16, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated November 25, 2014, indicates that [redacted]
would like to have his account removed from our internal Collections department
and be completely closed
Furthermore, [redacted] also states in the notice dated November 25, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of Mr
Rose occurred during a call to our Customer Service department on November 25,
During that recorded call, our representative explained all Program and
account details and transferred the call to our Billing department as a portion
of the account had entered a delinquent status
Per company
policy, our representative denied [redacted]'s request to return German Gold
Level and Gold Level [redacted] requested a supervisorOur representative
explained the billing supervisor was not available at that time and offered to
submit a callback requestHad [redacted] contacted during the first designated
trial period, a representative would certainly have assisted with his account
closure request
[redacted] called
our Customer Service department shortly after placing his initial call and received
return instructions for German Gold Level as that portion of his account was
not transferred to our internal Collections department and an exception was
made[redacted] was advised he could be refunded the $charge incurred for
the item upon return
The billing
supervisor attempted to reach [redacted] on December 1, 2014, and left a
voicemail
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are willing
to take the following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of German Gold Level in addition to Gold Level Alternatively, [redacted] may
keep the German Gold Level course for the amount paid towards his account
($192.00)He would not be required to remit payment for the remaining balance
of the Gold Level course and would simply need to complete his Gold Level return
in order to fully close his accountHe would not be issued a refund
To return the course(s), he will need to write the Return Authorization Number
on the outside of the boxThe numbers are:
R – [redacted] German Level
R – [redacted] German Level
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered and will be weighted for the return of both
courses in the event that [redacted] chooses to return Gold Level The label is
valid for days and will be sent to the address on file, [redacted],
within one business day
[redacted] should check both his
inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the label
· The
account will be closed and we will consider the matter resolved upon successful
return of German Gold Level If [redacted] elects to return German Gold Level 1,
a refund for the amount of $will be processed to [redacted]
I hope [redacted] finds
the above actions satisfactoryIf you have any further need to reach me in
reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the option to return both courses

Review: When I had ordered from the pimsleur approach program I had read all conditions and terms for the product nothing of which they gave me a free gift which sped up my order delivery they also included a gold edition of the product that I had not ordered or was even aware of and from what it seemed that was also a gift because it came a few days after my product showed up at the house BTW I had ordered the Japanese speaking software just to confirm that everything was there but I had thought that too was a free gift because the gold edition never came with a receipt of purchase or a bill till recently I have been spammed about having to pay 200 dollars for the whole package when the only thing I paid for was 9.95 for the CD plus the shipping and handling for the basic package im not to sure why I was thrown into the gold package because I had never agreed to being upgraded or had an option to upgrade I do not find this a fair business practice but I am willing to send the gold package back I have not bothered opening it because I was not sure what to do with it when I had received itDesired Settlement: I do not wish to be contacted on this gold product and I am willing to ship it back since I had not opened the packaging at all I do not have 200 dollars for something I did not order besides the standard cd set and all I want done is the 200 dollar charge removed and not to be harassed by email and mail anymore about this gold package I never had ordered

Business

Response:

Review: The add indicated learn a language for $+ free shipping and handling for the language course - order [redacted] cr [redacted] batch [redacted].[redacted] for the Madarin I also received Manderin Order [redacted] cust [redacted] Batch [redacted].[redacted]I expected to pay about $for the courseLooking back I did see a fee of $with payments in smaller printI received an invoice for $This is much more than the advertised $+ free shipping times coursesI think the cost is much more than I expectedI would like to say that the add seems misleadingThe packages are un-openedThe shipping carton was openedI would like to ask your adviceMay I return these productsWill I still be charged the $if I return the product? This invoice is much more than advertising seemed to imply the cost should be.Desired Settlement: Return the product and avoid the excessive cost invoiced
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 14,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia,
PA
In
reference to:
**
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated August 13, 2013, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 24, Part of our $Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated August 13, 2013, indicates that **
[redacted] would like his account to be removed from our internal Collections
department and completely closed
**
[redacted] states in the notice dated August 13, 2013, that he was not aware of
our above referenced Program, however our webpages provide the details of our
Quick & Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the “GET MY CDs NOW” point of purchase buttonEach and every
course we ship includes documentation that clearly explains the terms and
obligations of the Program
Extensive
review of our internal database reflects no contact on **[redacted]’s behalf has
been received with the exception of the notice dated August 13, To date,
**[redacted] has received Mandarin Gold Level and Mandarin Gold Level Only
one charge for the amount of $has been honored, resulting in a past due
balance of $and the account’s Collections statusHad **[redacted]
contacted us within the first trial period, we would have been happy to assist
him with return shipping instructions for Gold level and cancelled all
subsequent shipments
We
regret to hear that **[redacted] feels that our customer support fell short of
his expectationsOur customers are very important and we would like to satisfy
his concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
As a sign of good faith we
are willing to make an exception and accept the return of both Mandarin
Gold Level and Gold Level In order to return the courses, he will
need to write the Return Authorization Numbers on the outside of the box
The numbers are:
Mandarin Gold
R- [redacted] Mandarin Gold
Per our cancellation and
return policy, orders that are returned after the 30-day trial period is over
will be subject to a 25% restocking feeWe will retain the $charge
as a restocking feeHowever, **[redacted] will not be responsible for
additional fees once the courses are returned
Additionally, we will
provide him with a pre-addressed, pre-paid UPS shipping label so he avoids
all return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and will be weighted for the return of
both Gold coursesIt will be emailed to the address we have on file, [redacted],
within three business daysHe should check both his inbox and his spam
folder in case the email is filteredFor the pre-paid shipping, he can
print the label and tape it directly on the boxIt will arrive in a
separate email from INTERNET ORDER ([redacted]) with the subject: UPS
Label DeliveryHe should contact our Customer Service department if he is
unable to locate the labelWill consider the matter resolved once the
courses are received by our warehouse
I
hope **[redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to this inquiry, please e-mail at
[redacted] or you can call [redacted]
Customer
Service Manager
Internet
Order, LLC

Review: Sorry for my bad English I'm not American, with mine husband we are just visitor here for yearsI saw the advertisement on this website: http://www.pimsleurapproach.com I was curios and I ordered the free trial for Spanish, Italian and HebrewI thought I will get some DVD-s and the story will endI had to go to Europe for several weeks and when I came back I found several boxes from this companyUnfortunately had a difficult time between January and June and we just checked our bank account with details recentlyWe find out that this company took around dollars from our bank account since January in this yearI called the company and I spoke with people and with one of they managerShe said: Because I past the days without cancelation it means I wanted to continue to get more DVDs from these languageShe understood my problem with English but I have only one possibilities fix thisI learned from her that this DVD course has levelsShe can cancel the 3rd level from Italian, Hebrew and SpanishShe can cancel just two languages from level but she is not able cancel the first level DVD set and the third language from level She gave me return number for Italian, Hebrew and Spanish level and for Hebrew and Spanish on level I have to send these DVD-s back to them via UPS and I have to pay the UPS service of course*(I will send them back today or tomorrow.)
During this time I had a problem with my debit card and my bank gave a different debit card with different card numberI'm wondering how was this company able to took the money from our bank account than? I gave my old debit card number for the free trialI think this company was intentionally misleading with they advertisementI never intended to enroll in recurring payment.Desired Settlement: I want to send back all of they DVD-s and get back our 18x+ 3x= dollars refund
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 26,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia,
PA
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated June 25, 2013, concerning [redacted],
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that [redacted] placed three orders for our $Pimsleur Quick
& Simple offer on January 6, 2013; [redacted] selected Spanish, Italian
and HebrewPart of our $Pimsleur Quick & Simple offer includes entry
into our Rapid Fluency Purchase ProgramPayment for the Quick & Simple
programs must process before the order(s) ships
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Fluency Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer support
Your
notice to our Customer Service team dated June 25, 2013, indicates that [redacted] would like to receive a full refund and have her account completely
closed
In
the notice dated June 25, 2013, [redacted] states she was not aware of our
above referenced Program, however our webpages provide the details of our Quick
& Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the “GET MY CDs NOW” point of purchase buttonEach and every course
we ship includes documentation that clearly explains the terms and obligations
of the Program
Our
records reflect two points of contact made by [redacted]The first occurred
during a phone call to our Customer Service department on June 25, 2013, 10:
AM ESTDuring this recorded call, our representative clearly explained the
details of the Program[redacted] expressed she was unaware of the Program,
unsure of which items she received and stated the situation was probably “a
language issue”She informed our representative she would call back after
locating the courses delivered
[redacted] called our Customer Service department again on June 25, 2013, 10:AM
ESTDuring this recorded call, a different representative clearly explained
the details of the Program[redacted] stated she was previously outside of
the country and just found the packagesShe then stated she misunderstood
“something on the webpage” and would like to return all courses receivedPer
company policy, our representative denied her request to return the six Gold
level courses outside of their designated trial periods and offered to assist with
a return of the three recently delivered Gold coursesAt that point Spanish
Gold 1, Italian Gold and Hebrew Gold were paid in fullThe representative
reviewed all charges made and explained the remaining balances owed for the
three Gold Level courses outside of trialNot finding the response
satisfactory, [redacted] stated "this is unusual in my situation
and probably it is my mistake, but can I speak with a higher manager?" Our
representative transferred the call to a supervisor at [redacted]’s request
[redacted] explained her situation to the supervisor and also stated she already
purchased a [redacted] language programIn the interest of Customer
Service, the supervisor offered to transfer payments to allow the return of one
Level course and to make another paid in full[redacted] asked if another
exception could be made to accommodate the return of two Level courses and
agreed to keep one Level course of her choiceThe supervisor approved and
made the Italian Level course paid in full, as requested by [redacted] again asked to return the Level courses after being provided with a
resolutionThe supervisor denied the request again, per company policy and in
consideration that various exceptions were already madeA refund of $
was processed to the card on file ([redacted], ExpJuly/2014) and return
instructions were issued for the following courses:
Spanish
Gold Levels and
Italian
Gold Level
Hebrew
Gold Levels and
The
supervisor also advised [redacted] would be provided with two prepaid return
labels so that additional costs would not be incurred on her behalfAt no time
was she instructed to “pay the UPS service of course” as stated in the notice
dated June 25,
We
regret to hear that [redacted] feels that our customer support fell short of
her expectationsOur customers are very important and we would like to satisfy
her concernsTo assist [redacted] in bringing this matter to a close, we have
taken the following actions:
As a sign of good faith, we
are willing to make an exception and accept the return of her Spanish Gold
Level and Hebrew Gold Level courses outside of the trial periodsIn
order to return the Gold level courses as authorized, she will need to
write the Return Authorization Numbers on the outside of the boxesThe
numbers are:
[redacted] Spanish Gold Level
[redacted] Spanish Gold Level
[redacted] Italian Gold Level
[redacted] Hebrew Gold Level
[redacted] Hebrew
Gold Level
A refund for the amount of $
was processed on June 25, 2013, to the card on file ([redacted], Exp
July/2014) in anticipation of the return of the Hebrew Gold Level [redacted] should allow two business days for this to reflect on her billing
statement[redacted]’s banking institution will still be able to honor
the refund to this card as it is still associated with her account
In addition, we provided her
with two pre-addressed, pre-paid UPS shipping labels so that she avoids
all return shipping costsThe labels will allow us to track the packages
to ensure they are delivered properlyIt was emailed to the address we
have on file, [redacted], on June 25, The labels arrive
in a separate email from INTERNET ORDER ([redacted]) with the
subject: UPS Label DeliveryShe
should check both her inbox and her spam folder, in case the email is
filtered
For the pre-paid shipping, she can print the labels and tape them directly
on the boxes[redacted] was instructed to bundle the courses according to the weights
providedShe should securely tape three courses together to utilize the
label weighted for 9lbsThe weight can be found at the top of the label
She can then securely tape the remaining two courses and use the label
weighted for 6lbs
We
understand [redacted] is not satisfied with the aforementioned resolutionAs
a result, we are willing to take the following action:
A final exception will be
made regarding the charges made on [redacted]’s accountWhile a return
will not be authorized for the remaining four Gold Level courses, we will
apply a bundle rate to reduce the amount paidBundle rates are reserved
for customers who wish to purchase a specific number of levels at once and
must generally be applied before the completion of Gold Level billing
The rate for a four level course is $A refund totaling the amount
of $has been processed to the card on file ([redacted], Exp
July/2014) today, June 26, [redacted] should allow two business
days for this to reflect on her billing statement
We will consider the account
resolved once the authorized returns are completed
I
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to this inquiry, please e-mail at
[redacted] or you can call [redacted]
Customer
Service Manager
Internet
Order, LLC
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
1/ I'm still holding my opinion that the company's website intentionally misleadingI will give more details on this laterI called the company again on 6/27/because the return numbers on the complaint's answer were different what I got from they manager through phone and also Hebrew Gold level and Level got the same numberOne of they manager gave me new return numbers and she shared also that my case is not alone because some of the native American speakers had a same problem with this websiteI can see that why
Details are in the attachment (Facts summary.docx) which shows no more details about the "full course" therefore it's easy to miss
2/ In the answer (I changed my name for The customer):
"The costumer explained her situation to the supervisor and also stated she already purchased a [redacted] language programIn the interest of Customer Service, the supervisor offered to transfer payments to allow the return of one Level course and to make another paid in fullThe costumer asked if another exception could be made to accommodate the return of two Level courses and agreed to keep one Level course of her choiceThe supervisor approved and made the Italian Level course paid in full, as requested by the costumerThe costumer again asked to return the Level courses after being provided with a resolution."
Just for a record, I purchased a [redacted] language program from English language year agoThis situation is not related to this factI did not want to keep any courses the manager pushed me and she told that I HAVE TO KEEP one from the level and all the three from level From this conversation and from the other conversations with the company's costumer service officers I felt if I won't agree they won't give me any money back
3/ I would like too keep just the sets of DVDs what I (originally believed) placed three orders for $9.95xPimsleur Quick & Simple offer on January 6,
Regards,
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
July 3,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia,
PA
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated June 28, 2013, concerning [redacted]We are
trying to resolve [redacted]’s account promptly
Your
notice to our Customer Service team dated June 28, 2013, indicates that [redacted] rejected our resolution offer because she would like to receive a full refund
for all Gold level courses received
Attached
to the notice dated June 28, 2013, [redacted] provided portions of our webpage
and literatureDetails of the Rapid Fluency Program can be seen throughout the
samplesAn additional portion of our webpage specifically outlining the key
details was not provided in the documentThis can be found in the attachment
titled “key details” and as originally stated, the terms of our Rapid Fluency
Program are outlined directly next to the “Submit My Order” button
As
outlined in our previous response, the following exceptions have been made for
[redacted] as of June 26, 2013:
We provided her with authorization
to return two Gold Level courses outside of their respective trial periods
To avoid the burden of
incurring return shipping costs, we provided her with prepaid return
shipping labels to accommodate three in-trial Gold Level courses and two
outside-trial Gold Level courses
We applied a Bundle rate discount
to four paid in full, outside-trial Gold Level courses
[redacted] was refunded a
total of $
To
further assist [redacted] in bringing this matter to a close, we are willing to
take the following actions:
As a sign of good faith, we
are willing to accept the return of Hebrew Gold Level and Spanish Gold
Level In
order to return the courses she will need to write the Return
Authorization Numbers on the outside of the boxThe numbers are:
[redacted] Hebrew Gold Level
[redacted] Spanish Gold Level
Upon receipt of return, a
refund for the amount of $will be processed to the card on file ([redacted], ExpJuly/2014)At that point [redacted] will have received
refunds totaling $Had no exceptions been made, she would have been
responsible for the full cost of six outside-trial courses totaling
$
In addition, we will provide
her with a pre-addressed, pre-paid UPS shipping label so that she avoids
all return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and will be weighted for the return of
both Gold coursesIt will be emailed to the address we have on file, [redacted] within
three business daysThe label will arrive in a separate email from
INTERNET ORDER [redacted] with the subject: UPS Label DeliveryShe
should check both her inbox and her spam folder, in case the email is
filteredFor the pre-paid shipping, she can print the label and tape it
directly on the box
We will consider the account
resolved once the authorized returns are completed
I
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to this inquiry, please e-mail at [redacted] or you can call [redacted]
Customer
Service Manager
Internet
Order, LLC
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
I'm on vacation traveling through USA and I have a hard time sometimes to read my yahoo e-mail addressMay I ask the company to send the UPS shipping labels to my other e-mail address TOO:

Review: This company is sending a letter saying I owe a payment of $192.00 for CD purchase that supposedly has been attempted to be charged to my credit card. They are now threatening to sue. They can not provide a date of delivery and I have not received any such CD from this company. I also asked for them to send the CD that I supposedly ordered and I would pay for them. They will not do this either. They can give me no information other than to pay them. I have contacted my local Revdex.com and they informed me that this company has the following complaints:

* Advertising Fraud - 184

* Billing issues - 218

* Delivery issues - 24

* Product and Service issues - 101

I would appreciate any help in this matter as I have not ordered nor received anything from this company and I believe it is a scam to just try and collect moneyDesired Settlement: I would like to receive a letter stating that I owe nothing for goods never received or requested, I need for my records for any future problems with this company.

Business

Response:

Review: I ordered the Pimsleur Approach Basic trial package. About One hour later after looking at information online about the product, I called to cancel which I was told by a representative was done successfully. The person was very nice and prompt. Took my information and told me I would not be billed nor receive the product. (After several attempts to get me to go ahead with the purchase of course). I never received the product nor was I billed for it. Several months later, for some unknown reason I received a bill stating I owe $256 for a gold level package. I again phoned in and this time was told that I must pay the bill. I told them that I never received the product and that it was cancelled before being sent out. They told me I had to follow the turn in policy that was within the package. I told them I never received anything so how can I follow that process. I have also contacted them by email and they keep stating I must pay the bill or they will turn it into a collection agency. I have excellent credit and always pay my bills on time. I am tired of being hassled by this company and believe it is a scam. I never was billed which is a good thing but I will not tolerate being turned into a collection agency for something that I never received.Desired Settlement: I would like the to correct the bill to state I owe noting and for them to stop contacting me.

Business

Response:

Review: I ordered a spanish learning program on CD's that was advertized to be FREE. When I got the bill in the mail for $9.95, I called them on Sept 26, 2013 and told them I would be returning it because I didn't want it. I did return the initial 5 CD set.

The man I spoke with kept going on and on about how great their program was and how I should just keep with the program and I would learn to speak Spanish in no time. I told him I did not want any more of their products but they sent another shipment anyway.

I wasn't expecting any packages and didn't know what it was. I opened it, saw it was even more CD's and set it on my desk. I never used it and I didn't want to have to pay the postage to return it since I DIDN'T ORDER IT! Then the holidays came and I forgot all about it. But apparently they have been trying to charge my credit card several times for $275.20!!

On Saturday January 25, 2014 I received an envelope that looked like a birthday card, with a hand written letter that looked like a personal letter. But it was a bill demanding the $275.20.

I called them right away on Monday January 27, 2014 and told them to send me a return address label so I could return it. They said no they would not accept the return because it had been too long.

I think it is an illegal practice to send unordered products because they know they have your credit card number. The charges will never end and this has to be illegal. They did not advize me they were sending more CD's, even after I told them I didn;t want it.They sent me a product I NEVER ORDERED, told them specifically NOT TO SEND IT TO ME but they sent it anyway. This has to be a fraudulent practice of trying to continue to bill my credit card for ite** I never authorized and DID NOT PURCHASEDesired Settlement: I want to return the item and have them remove the amount due from my account, then close my account so no future shipments and charges can occur. I want nothing to do with this company every again.

Business

Response:

Review: I ordered the product to try to learn Spanish I tried it for a month but I found that I could not remember the words to provide a sentence for conversation. I called the pimsleur approach and I talked to a Robert and he assured that to return the product would be no problem that I would be getting return labels I have yet to revive them. I have been sent payment notices. having these tapes do me no good and I need to return them. thank you mary jo checkettsDesired Settlement: just want them returned no refunds and no further requests for payments

Business

Response:

Review: https://www.pimsleurapproach.com/search261/learn-a-language.asp?sid=046brPim_261...⇄ /> After visiting this website I decided to purchase a basic spanish learning program for what appeared to be on sale for Upon completing my purchase I was billed for as I had involuntarily been enrolled in the rapid learning program that I had no knowledge of
The company can be reached at ###-###-#### - they refused to allow me to return the product I received though never wanted
I am not the only one who has been scammed by this bait and switch simply visit [redacted] to read all of the sad stories.Desired Settlement: Stop this advertising bait and switch and have the company resolve this issue before they attempt to ruin my credit
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 14,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated October 8, 2013, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an order for our Pimsleur Quick &
Simple offer on May 18, Part of our Pimsleur Quick & Simple offer
includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated October 8, 2013, indicates that **
[redacted] would like have his account removed from our internal Collections
department and completely closed
Furthermore,
**[redacted] also states in the notice dated October 8, 2013, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button**[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Additionally,
**[redacted] states "upon completing my purchase I was billed for
as I had involuntarily been enrolled in the rapid learning program that I had
no knowledge of"**[redacted] clearly was not billed for Spanish Gold
Level at that point as he had yet to receive the item and his account is
past-due for the $course total**[redacted] continues "they
refused to allow me to return the product I received though never wanted."
It should be noted that had **[redacted] contacted our Customer Service
department during the designated trial period, a representative would certainly
have authorized a return**[redacted] was only advised that he is liable for
the cost of the course because he did not initiate contact during the trial period
Extensive
review of our database reflects the first point of contact received on **
[redacted]'s behalf occurred on October 8, 2013, 12:PM ESTDuring that
recorded call to our Billing department, our representative thoroughly
explained the Program detailsPer company policy, our representative denied
**[redacted]'s request to return Spanish Gold Level **[redacted] refused to
view the website with our representative and denied having ordered the Gold
level courseOur representative advised the account would remain delinquent
and the call concluded
**
[redacted] called our Billing department again at 12:PM EST to ensure all
future shipments associated with account were cancelledOur representative
confirmed the cancellation and advised of his past-due balance**[redacted]
attempted to cite our satisfaction guarantee regarding his delinquent account
Our representative explained the guarantee applies to all customers in trial
and in good standing**[redacted] informed the representative that he could
not pay the balance and inquired what our internal Collections process entails
Our representative advised the account would remain delinquent until made
current, offered a $settlement to close the account and advised smaller
payments could be made towards the full past-due balance**[redacted] replied
he would need to "figure out how [he] is going to handle this" and
ended the call
We
regret to hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are willing
to take the following actions:
· As
a sign of good faith, we are willing to make an exception and accept the return
of Spanish Gold Level To return the course he will need to write the Return
Authorization Number on the outside of the boxThe number is:
·
We
will provide him with a pre-addressed, pre-paid UPS shipping label so that he
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properlyIt will be emailed to the address we have
on file, [redacted], within three business daysHe should
check both his inbox and his spam folder, in case the email is filteredFor
the pre-paid shipping, he can print the label and tape it directly on the box
It will arrive in a separate email from INTERNET ORDER ([email protected]) with
the subject: UPS Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
·
Upon
return of Spanish Gold Level 1, the account will be completely closed and we
will consider the matter fully resolved
I
hope **[redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meI have received the UPS shipping labels and returned the item in question via UPSPlease see the attached tracking information
Regards,

Review: I am being charged for a product I did not request, the company does not wants me to pay for it.Desired Settlement: I want them to take off the charges, I am willing to return the product.

Consumer

Response:

CID: 9614922 Date Filed: 7/9/2013 3:28 PM

Review: Sometime in March 2014, I purchased a 2 disc language CD for my 17 year old daughter [redacted], from a online Company located on [redacted], Pa [redacted]. The name of the business is 'Internet Order LLC'. When my $9.99 package arrived, it did not contain any information about receiving additional CD's for a trial offer. If that were the case, I would have cancelled any additional offers right away. For the next 4 months, I ([redacted]) started receiving additional CD'S, for a total of 4 packages. None of the packages contained any information about a 30 day trial period nor information making me liable for payment once the trial period ends. That information was not disclosed in any of the packages, that arrived at my residence on 4 separate occasions. The packages only contained an invoice receipt which read 'Thank you for your order'. It did not say anything about a trial period. When the 4th package arrived at my residence on 10-14-2014, I decided to contact the Customer Care @PimsleurApproach.com. I contacted them by phone and spoke to a guy named Joseph. I found out from Joseph that my credit card charge of $640.00 would be placed back on my credit card in about 2 to 3 business days. I did not know that such an amount existed, nor did I authorize them to charge my [redacted] card for $640.00. I explained to Joseph that all I wanted to pay was $9.99. That's it! If my trial period had ended, which was unknown to me, I should have been informed so that I could have cancelled after the the 1st of the 4 packages arrived. This company is not honest and should not be allowed to do business.

Business

Response:

Review: I ordered a language learning CD set from The Pimsleur approach for 10 dollars. I received it and all was well until I started to receive more CD sets in the mail. I assumed it was just a part of the one I signed up for initially since the invoice attached to it said "order total $0.00" I never actually got around to using the disks but didn't think anything of it. Yesterday April 29th, I received a letter dated April 1st saying that my account has been sent to collection for a past due amount of $448.00. I called the number and waited for 40 minutes... no one answered the phone. the next day I called again and spoke to someone who told me that I had to pay since my trial period was up. I told him that I wasn't award I was even being charged he informed me that the payment information was inside with the disks. At which point I told him I haven't even used the disks yet but I did look at the INVOICE that was not hidden inside with the disks and that said I didn't owe anything. Needless to say he did not have an answer as to why the billing costs were not in the place where it should be instead he told me that I can either keep the disks and pay or have my account stay in collection because they will not take them back. I knew it couldn't just be me that this had happened to so I researched only to find pages upon pages of online complaints about the same issue. Some people actually figure it out before the 30 day deadline and was still scammed. Many reported that the company claimed that they were sending out return labels for the products but not one of these customers actually received a return label. After a month or two passed, these same customers were then told that they still had to pay for the product because now it was too late and that the company is not responsible for the return label not arriving.

Stroll- Pimsleur Approach needs to be stopped from scamming poor unsuspecting customers.Desired Settlement: I would like for the company to accept their UN-used merchandise back and remove the charges

Business

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