Internet Order

Review: Ordered $9.95 tape for learning French. Paid for and received this. Now received a large box of tapes which I never ordered and called Pimleur and told them that I never ordered this and didn't want it. They said that when I ordered this, I had a choice to pay postage or not on the $9.95 and because I chose not to pay the postage, I was automatically enrolled in their program to receive more tapes risk free. This was not clear and I thought I would only get the $9.95 tape. I told Pimsleur that I wanted a return label to send it back. They will not do this. If this is risk free, why should I have to pay to return the box.Desired Settlement: Just have Pimsleur send me a pre addressed label and I will return box.

Business

Response:

Review: On June 2, 2013, I purchased the Quick and Simple Spanish course (#[redacted]) on order #[redacted] for $9.95 (customer #[redacted]). I also purchased the Platinum package order #[redacted] for $1.45. I received the disks for the Quick and simple Spanish course as ordered. I received another package on July 2nd which seemed a bit much for the $1.45 Platinum package. I waited to hear from Internet Ordering LLC but heard nothing and saw no additional billings to my credit card, so I assumed this was just my Platinum package and was a good deal. Still unsure, I left the disks as new in the original box until I could get some confirmation. I learned that they had attempted to bill my credit card, but my bank had changed cards and the charges did not carry over as some other charges did. They waited over 2 months after all trail periods ended to make contact to even let me know they had not received payment.

On September 9, 2013, I received my first information from Internet Ordering LLC in the form of a letter requesting payment of $264.00 for the disk set. I had not ordered any additional disks.

I immediately called Internet Ordering, but they were closed so I called the next day. I spoke to Deana and she said that the next level of disks was automatically shipped and that I was responsible for immediate payment. I informed her that due to the shady practices of auto shipments and continuing to bill credit cards and poor return policies per complaints on the internet, I would not even consider any credit card payment. I was willing to return their disks unused and in the original box, but I was not willing to pay for disks I DID NOT ORDER. She said that after the 30 days no RMA # could be issued. She did say I could pay by check, but offered no way to do that, but I had told her I did not intend on paying but returning was not ordered.

I had forgot to insure no additional disks were sent, so I called again and spoke to [redacted]. She said no additional disks would be sent since the account was unpaid. She said no RMA# could be given, but she could give a 35% discount if paid today in the amount of $166.40. I informed her their company billing shams would not allow me to give her a credit card today. She informed they have already put my account into collection. (without even an attempt to contact me).

Please help me to return their disks and/or stop any collection on my account.Desired Settlement: I would like to return their disks which were not ordered and release my account from their collections as paid in full.

Business

Response:

Review: Dear Revdex.com,

After watching a clever but lengthy video on the Pimsleur Approach language system I was told I could get a set of lessons for about $10. US. I gave them my credit card number and the order was shipped within a few days. When I read the accompanying flyer that came with the CD's. it said that I am now enrolled in a monthly club that sends me more lessons and I would be billed four installments of $64 each. If I didn't want them I could send them back for a full refund. On the internet I found several complaints saying that it was very hard and frustrating to get out of this enrollment and hard to get their money refunded. Then I read some of the 550 complaints the Revdex.com has on them. I did not enroll in anything. I just wanted one set of Spanish Language lessons. The ones advertised for around $10. I am sending them their goods back, demanding my money back and cancelling my credit card. My complaint is that I have to go to so much trouble to keep them from raiding my account and miring me in a lengthy and frustrating fight to get them to stop sending their overpriced product.Desired Settlement: I want them to make it clear to future viewers of the video they use to attract customers that they will be enrolled in a system that will bill their credit cards 4 payments of $64. Also I want my money back.

Business

Response:

Review: Purchased introductory offer of "free" French language CDs for $
Upon review, I expressed desire to terminate future orders via email to customer service for the company
Packages continued to be sent and my credit card dinged for $for each of them (four times) until I finally cancelled the card
When card was cancelled, I began to receive demands for further payment of over $(a complete mystery as to where this amount came from)
Called the company to see where to return the language CDs for a refund with no reply
Notified that my account is in collections until I pay the $500+ dollars they claim I owe
Notified them that I do not owe and have no plans to pay them anything moreDesired Settlement: I am requesting the following:
1) stopping the harrassing letters demanding payment
2) address where I can return the CDs I declined and a full refund for everything paid beyond the initial $
3) clear any current or future notations on all of my credit reports and any records resulting from the initial transaction with this company
4) an apology
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 2,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated July 27, 2013, concerning **[redacted][redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an order for our $Pimsleur Quick
& Simple offer on June 3, Part of our $Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated July 27, 2013, indicates that **
[redacted] would like have her account removed from our internal Collections
department and completely closed
**
[redacted] states in the notice dated July 27, 2013, that she was not aware of
our above referenced Program, however our webpages provide the details of our
Quick & Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the “GET MY CDs NOW” point of purchase buttonEach and every
course we ship includes documentation that clearly explains the terms and
obligations of the Program
Extensive
review of our internal database confirms **[redacted] emailed our Customer
Service department on July 29, 2012, from her [redacted]
addressShe requested details regarding “what the appropriate procedure is to
close out [her] account.” Our representative replied on July 30, 2012, and
advised cancellation requests must be placed by phoneFurther contact was not
received until July 24, 2013, when **[redacted] contacted our Billing
departmentAt that point, she received all three available levels of the
French Gold coursePer company policy, our representative denied **
[redacted]’s request to return all materials received
We
regret to hear that **[redacted] feels that our customer support fell short
of her expectationsOur customers are very important and we would like to
satisfy her concernsTo assist **[redacted] in bringing this matter to a
close, we have taken the following actions:
As
a sign of good faith, we are willing to make an exception and accept the return
of French Gold Levels through To return the courses she will need to write
the Return Authorization Numbers on the outside of the boxThe numbers are:
[redacted] French
[redacted] French
[redacted] French
We
will provide her with a pre-addressed, pre-paid UPS shipping label so that she
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properly and will be weighted for the return of all
three Gold Level coursesIt will be emailed to the address we have on file, [redacted],
within three business daysShe should check both her inbox and her spam
folder, in case the email is filteredFor the pre-paid shipping, she can print
the label and tape it directly on the boxIt will arrive in a separate email
from INTERNET ORDER ([redacted]) with the subject: UPS Label DeliveryShe
should contact our Customer Service department if she is unable to locate the
label
Upon
return, a refund totaling $will be issued by paper checkThe check will
be mailed to :
**[redacted] should allow up to two
weeks for the request to process and postThe account will then be completely
closed and at that point we will consider the matter fully resolved
I
hope **[redacted] finds the above actions satisfactoryIf you have any
further need to reach me in reference to the inquiry, please e-mail at
[redacted] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me so long as in addition to a full refund, there is no remaining balance, obligations or credit impact

Review: After visiting www.pimsleurapproach.com any reasonable person can see the dvd lesson cost $9.95 which is what I agreed to. Now 3 months later I receive a collections letter from the company in the amount of $256.00. Which states I agreed to pay them when purchasing the program.

This is unacceptable and fraudulent and very misleading.Desired Settlement: I would like the company to remove any fraudulent balance that they claim I owe, And remove me from collections.

Business

Response:

Review: I signed up for and received a CD for learning French from this company. During the information and sign up portion there was no mention of an ongoing subscription to purchase more CDs, nor was the monthly cost of that subscription mentioned. After I received the trial CD I was not satisfied and did not pursue any further product purchase from Pimsleur but ended up receiving products anyway. I contacted the company to find out how to return the product and receive a refund because I at no time indicated that I wanted to continue with their product (as I stated before I had no idea that the trial CD led to a subscription) and I was told that not only was I not eligible for a refund, they would only take back the last shipment I had been sent and would reduce my last payment to them by half. After a long and unsatisfying phone conversation, I finally agreed to the 50% reduction in price and sent back the last CD that I had received. Imagine my surprise to find a charge for the full amount on my credit card statement!Desired Settlement: I would like to send them back the CDs that they have sent me, be refunded the amount charged to my credit card, and have whatever subscription canceled that was started without my permission.

Business

Response:

Review: September 24th of 2012, I purchased a $9.95 French Language CD from PimsleurApproach.com. This CD arrived, I was happy with my purchase. A month later a box set of CDs arrived. When calling the company to say I didn't ask for the set, they advised that it was free to try for 60 days, I should listen to the CDs and see if I'd like to purchase the entire set for $192.00. I returned the box set on my dime, as per their instructions, before the 60 day trial ended. It was requested at this time that no further CD sets be sent. Once the package was sent, there was no further communication from the company.

In February of 2013, there was a charge on my credit card for $64.00 from STR Learn French Basic. Then, in May a second charge of $64.00 was processed through the credit card, both of which I didn't notice. Then, in late May I got a letter from a third company called Internet Order, LLC saying that payment for your audio CD purchase is past due to the amount of $192.00. After receiving this letter, I went through my credit card statements and noticed the previous two charges. When I called Internet Order LLC, I was informed the company did not receive my returned CD set and I should provide a tracking number from the postal service they should be able to provide back-tracing through my credit card from the purchase of the shipping. When I went to the post office to get the tracking number through this method they informed it's not possible for them to do this type of tracking.

Understandably upset, it seems my $9.95 purchase purchase of a CD has turned into a $319.95 transaction processed through three different companies. Two of these companies I did not have a transaction, and are trying to collect money for a product I didn't purchase.

This is fraudulent behavior, especially the transferring of my credit card information between companies to make additional charges, and payments.Desired Settlement: The desired outcome is a refund of the two charges of $64.00 which have already been processed through my credit card, and no further charges to occur. I would like Internet Order, LLC to stop soliciting for the collection of $192.00, and for both of these to not effect my credit rating. Frankly, I believe this entire process with the CD box set being sent in the first place incredibly unethical business practice.

Business

Response:

Review: I ordered a product from this company more than one month ago for $9.95. I received that product, and it was charged to my credit card as I expected. Today, more than one month later I received a package that I did not order, and charged to my credit card according to the invoice. There is no amount on the invoice. I called the company and I was told that if I do not wish to keep it I can return it by taking it to a [redacted] location. That is an extreme inconvenience for a product that I did not order. This is an unethical business practice, taking advantage of me by charging my credit card for a product that I did not order.Desired Settlement: I will return the package by placing it on the porch where I received it. I am unable to drive to a [redacted] location, and do not feel that I should be inconvenienced in any way.

Business

Response:

Review: Full payment (per invoice) has been made for product (paid in full), however billing continues without explanation.Desired Settlement: Full amount has been paid. We have provided the check number and date that the check was processed by the bank, but billing continues. We want them to stop contacting us.

Business

Response:

Review: Was told I could use the product and did not even have to return it - I attempted to return 2-3 times but they insisted I did not have to return product. Evidently, I was supposed to call to cancel but she lead me to believe that I did not have to do that either - that this product could remain with me and the trial would be extended it was not necessary to do anything. Confusing to say the least. I was out of town past the 'deadline' and they are trying to collect. I politely called and was told there was no way I could return the product and that I owed them money. These people are as bad as the other out of country LLC I ordered from over the internet. No more internet orders ever.Desired Settlement: I do not want another invoice from them or any further contact that isn't of a positive nature.

Business

Response:

Review: In Summer of this year Ive got an ad asking for a in order to learn to speak any languageI went ahead and bought the dealAll perfectgot a cd case with cds to learn introduction to Swedish
Come August and I get a charge of USDI came to check and PayPal told me ti was them that took the moneySo I opened a case with paypal and they said that I have agreed to a purchase of USD and this was the first paymentI am now want to complaint about this business since I never ever agree to such thingFor me the deal was for and thats the only thing I authorizedI am now asking for you to get this people to stop this scamI am not gonna pay for anyhthing extra that I never agreed onI never got any email telling me that I was on a plan or something I only got a receipt for usd.Desired Settlement: Refund any charges holding on my account and stop the madness I never agreed to any payment plan what so ever.I only bought a package
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 17,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated October 13, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer
on May 29, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer Service
Department, which is located in our corporate headquarters, is staffed with knowledgeable
customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our
contact center are less than a half a minute and we strive to deliver excellent
customer support
Your notice to
our Customer Service team dated October 13, 2014, indicates that [redacted] would like to receive a refund for a product outside the designated
trial and billing grace period
Furthermore, [redacted] also states in the notice dated October 13, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
With the
exception of the notice, extensive review of our records reflects the lone
point of contact received on behalf of [redacted] occurred during a call
to our Customer Service department on October 13, During that recorded
call, our representative advised [redacted] that a billing dispute was
associated with the account in question and that a billing administrator would
need to review the current status before further action could be taken[redacted] accepted this information and agreed to receive a callback
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have received notice of a dispute resolution found in the company's favorAs a
sign of good faith, we are willing to make an exception and allow the return of
Comprehensive Swedish GoldTo return the course, he will need to write the
Return Authorization Number on the outside of the boxThe number is:
R
- [redacted] - [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted],
within one business day[redacted] should check both his inbox and his
spam folder, in case the email is filteredFor the pre-paid shipping, he can
print the label and tape it directly on the boxThe email is from INTERNET
ORDER ([redacted]) with the subject: [redacted] Label DeliveryHe should contact
our Customer Service department if he is unable to locate the label
·
Upon
return of the Comprehensive Swedish Gold, a refund for the amount of $
will be processed to the card on file ([redacted], Exp[redacted])The
account will then be completely closed and the matter considered resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: I ordered a $10 language cd online. I left town and when I returned, 3 months later I found my bank account was charged 64.00 a month. Then it was being charge 2 x 64.00 for a new package they had sent me. I called and talk to a manager name [redacted].

[redacted] was very nice we agreed He would refund money and He would send a label that would send the package back at no cost.

After investigating I found 1 package in the office. The first package was never delivered or was taken by someone else.

The money has not been placed back into my account and the label to send the package back has not arrived.

I have left voice mails. I have called only to get a operator that takes my number ans says they will call back. But they never do so I see no course but to file a complaint. Trying to get this resolved.

The charging of credit or debit cards without consent is a bad Business practice.Desired Settlement: Stick to agreed on settlement

Business

Response:

Review: I am not sure which primary nature of complaint fits best? I ordered a Spanish learning CD set, then canceled any future products-or so I thought-the company made it seem as though it was a full cancelation, but it turns out-(after contacting their "customer service" department-if you can call that customer service) that it was just canceling another product. So I received another CD set a month or two later, and thinking it was part of the original product, and not being notified of another charge and thinking it was paid for I didn't think much more about it as my Wife and I are busy with home repairs, and all the worries entailed, that next thing I know I received a bill for $256 that I had no clue was coming-so I contacted their customer service to try to resolve the issue only to have a rude person named [redacted] answer the phone-nothing was obviously resolved as she didn't even try to help, and with no professionalism! I called again today with no resolution, and is why I am making this complaint. Basically they trick people into having to pay $256 by misinformation and diversion tactics! This company is a scam more than a business-I also see online that there have been many complaints and issues with this company also! I do feel like a fool for allowing this company to dupe me into this situation.Desired Settlement: Cancel the bill for $256 and not to send it to collection, and a return shipment kit to return the CD set I did not want or order.

Thank you so much for your time, I cant explain how much I appreciative the Revdex.com, and what you do for people that fall victim to things such as this!

Sincerely, [redacted]

Business

Response:

Review: I ordered the "free" Spanish audio CDs for $9.95 off of an Internet ad for pimsleur approach. Then a couple weeks after receiving the "free" CDs, I received a larger package with about 12 CDs of the Gold Edition that I didn't order. Then I received a letter from them that they attempted to charge my debit card for $256.00 but they were unsuccessful. I called them to return all the CDs. I also told them that they aren't authorized to charge my debit card and to cancel future shipments. I spoke to three reps who all denied me an RMA# and said if I returned the CDs, they would be sent back to me and I'm stuck with them. If I don't pay the $256.00 balance, they will send me to collections. They all sounded like a bunch of trained robots with no sympathy. Now I am stuck with these CDs that I don't want and these people who want hundreds of dollars from me.Desired Settlement: I would like to return these CDs and for me to owe them nothing. I will accept the $9.95 as a loss. I don't want my credit affected by this. Please help!!

Business

Response:

Review: I purchased the Pimsleur Approach Quick & Simple Spanish on 18-Oct-2012 for $9.95, I then received a bill on March 25,2013 for $256.00. I called their customer service office and spoke with [redacted] and she wouldn't give me her last name. Her contact is [redacted]. She stated that I had to return the product within 30 days of purchase. I was NEVER contacted regarding this until March 25, 2013 with this letter, that is written on Cardboard paper, and is date marked for March 6, 2013. My customer # is [redacted] , [redacted] stated since I didn't return it I was charged $256.00. I asked to speak with her Supervisor and she stated that she was in a meeting. I asked for her phone number and she said she didn't have one. But I asked for her name and she said it was [redacted]. I asked if I could return it and she said "No!" that it's been too late.Desired Settlement: I desire just to not be contacted again, I will return it if needed. I just do not want to pay this bill I don't feel I should.

Business

Response:

Review: I ordered a Spanish learning product for $9.95 which I received and paid for. The company sent me an expensive set which I did not want nor did I order. I called on 10/22 /13 and spoke to [redacted] and told her such. She stated, "It's something in addition and an indroductory to their products." I told her I did not want it. She said I had until 12/3/13 to try it. I did not open the box but mailed it back to them as return to sender. I received a letter to call them to discuss. Today, I spoke to [redacted] who continued placing me on hold and was not assisting me. I requested to speak to a supervisor. I was told that they were busy. And would have to call me some other time.Desired Settlement: I did not order this expensive set. I ordered and paid for to learn spanish for $9.95. I have been unable to to resolve this and now they are threatening collections.

Business

Response:

Review: I made the unfortunate mistake of ordering some spanish learning CD's from this company. I used the first set of CD's I was sent. I was then sent a subsequent set, which I opend and I am willing to pay for, however, I have three more set of spanish cd's that I don't want and never ordered. To date this company has charged my credit card for 978.43. All I want from them is a return authorization number for the three set they sent me that I never ordered or used and a credit to account.Desired Settlement: I want a refund of 691.20 for the three sets I have never requested and have never used and want them to STOP charging my account for 138.24 every month for something I do not want and did not order.

I would love to see this business shut down - what a scam. It should be so illegal to send people "free trial" that they never ordered, and then charge them for it.

Business

Response:

Review: Advertisement for the $9.95 trial of the first lesson of Pimsleur Approach Language learning program sample does not state that they will use the authorization of the charge to process 4 additional charges equaling over $220 for other programs. There is a vague statement that you will be signed up for something that sounds like a email newletter. Then a package arrives that you did not order and they begin charging your previously supplied credit card.

This is a scam and a con. The fact that it is in Internet avertisement does not negate the fact that this is a scam, it actually elevates it to an absurd level that is on a national scale

When I called to demand that they not attempt to charge me for things I didnt order they stated that I should send the package back to the address on the label within 10 days if I failed to get it there in 10 days the RMA would be canceled.Desired Settlement: Cessation of all advertising until they can be reviewed for Criminal intent. It is my Belief that this program was designed to be intentionally vague to allow Internet Order LLCto sell items that were not ordered.. Allowing this to continue, given the large number of complaints both here and at other sites like Ripoff.com is no different that letting a pick pocket walk free.

Business

Response:

Review: When I ordered the Pimsleur Quick & Simple French (learn French in Just days) it was not CLEAR that there was more cds that they wanted to bill me forWhy would anyone think that there is more to the "day program"!
I did not order any more cds or want any more cds
When I received them I thought they must be mistakenly sent them & would have sent them backBut they do not have return address or a clear "day" trail (Please Return within days) in the box they came in
If I had not needed to change my card that I bought them on I would not have notice that they were billing me for those other cds that I did not order
I call them, after receiving a bill in the mail, to clear this upThey do not want there cds back just payments or they'll put it against my creditI have not used them (the cds that I did not order) their still in the boxIf this was not a scam they would happy want their product back and sell it to someone else.Desired Settlement: I would be happy to send the ALL of it back to them & be doneThey should send me a return shipment sticker and pay for them to be return as I DID NOT ORDER THEMAnd should not be able to SCAM anyone else
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
February 28,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated February 12, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on September 11, Part of our $Pimsleur Quick
& Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated February 12, 2014, indicates that [redacted] would like to have her account removed from our internal Collections
department and be completely closed
Furthermore,
[redacted] also states in the notice dated February 12, 2014, that she was
not aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
“GET MY CDs NOW” point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
Extensive
review of our database reflects the only point of contact received, with the exception
of the notice, occurred via a phone call to our Billing department on February
12, During that recorded call, our representative reviewed all Program
and account details[redacted] informed our representative that she only
received French Gold Level and was unaware of the Program detailsPer
company policy, our representative denied [redacted]'s request to return Gold
Level as the course was too far outside the designated trial periodOur
representative offered to provide the Gold Level tracking number and review
the order page with [redacted] declined these offers, refused
payment and disconnected
We
regret to hear that [redacted] feels that our customer support fell short of
her expectationsOur customers are very important and we would like to satisfy
her concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
Tracking
number [redacted] reflects the Gold Level course was delivered on
November 12, to the address on fileIf she has not received Level 1,
we will have to launch an internal Lost Product Investigation to determine the
location of the coursePer company policy, [redacted] must provide us with
either verbal or written permission to do so by emailing [redacted] or by calling our Customer Service team on
###-###-#### during our business hours of 8:30AM-8:30PM EST, Monday
through FridayAny representative will be able to assist with her request
·
As
a sign of good faith, we are willing to make an exception and accept the return
of French Gold and Gold if [redacted] can locate the itemTo return the
courses, [redacted] will need to write the Return Authorization Numbers on
the outside of the boxThe numbers are
[redacted] French
[redacted] French
·
We
will also provide her with a pre-addressed, pre-paid UPS shipping label so that
she avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address
on file, savannah[redacted], within one business dayShe should
check both her inbox and her spam folder, in case the email is filteredFor
the pre-paid shipping, she can print the label and tape it directly on the box
It will arrive in a separate email from INTERNET ORDER ([email protected]) with
the subject: UPS Label DeliveryShe should contact our Customer Service
department if she is unable to locate the labelThe label will be weighted for
the return of both Gold Levels in the event that [redacted] is able to
locate French Gold Level
· Per
our cancellation and return policy, items returned without an RMA, or more than
ten (10) days after the RMA was issued, may be refused by our warehouseIn
certain circumstances, our warehouse may elect to accept the return past the
ten (10) day period for a 25% restocking feeOrders that are returned after
the 30-day trial period is over will be subject to a 25% restocking fee
Returns that are not in re-saleable condition will be refused
[redacted] has paid $towards the total $balanceThe charge will
be retained as a restocking feeUpon return, or if granted verbal or written
permission to launch a Lost Product Investigation, we will remove the associated
past-due balanceAt that point, we will
consider this matter resolved and the account closed
I
hope [redacted] finds the above actions satisfactoryIf you have any
further need to reach me in reference to the inquiry, please e-mail at [email protected]
or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####

Review: I ordered The Primsleur Approach, a language course costing less than $10.00.. The seller sent me two large volumes of courses and has billed me for $320.00!

This is obviously a scam.Desired Settlement: Credt my credit card for all charges.

Business

Response: