Invoke Solutions, Inc.

The $was sent on May 29th

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

This incentive was paid on May 25,

I contacted *** and they need a transaction ID number to verify payment on their end Could I get that?
Regards,
*** ***

The incentive was paid thru *** on July 22, within the weeks. If individual did not receive they should contact *** as our records show her in the upload to ***

We need to know the date of the survey this person participated in to research the complaint

Hello,I am following up with case *** for *** ***.This participant was paid on July 6, and July 22, for participation in an Invoke session and a follow up You will find an attachment screenshot taken from our third-party incentive fulfillment vendor, *** ***
references participating in a third session Our records don't indicate this Would you please ask her to get in touch with our support team so that we can hunt this down and ensure a positive outcome It would be great if she could send the participant confirmation emails that she received from us in order to get to the bottom of this. Invoke has compensated every respondent that has participated in customer surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. We appreciate Ms***'s patience and hope that she has a very happy New Year.Sincerely,Invoke

Hello,I am following up with case *** for *** ***.This participant was paid on 05/06/for participation in an Invoke session but the reward was never claimed by the participant You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual
Incentives I recommend that you suggest looking in the SPAM folder from an email from *** just in case it's sitting there Again, according to Virtual Incentives, the gift card from *** has not been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***05/06/11:AM Order Created05/06/11:AM Order Processing05/06/12:PM Order Processed05/06/12:PM Reward DeliveredPlease have an enjoyable holiday season.Sincerely,Invoke

The complainant will be paid shortly. *** has been slow as of late in releasing funding for the payments to be made. As of today it is days since funding started and we hope to have these paid by tomorrow. They will be paid shortly but our hands our tied by the *** funding
system and if they hold funds longer than as they have this time it is out of our control. We estimate based on funding times

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I WOULD ADVISE INVOKE SOLUTIONS TO RE THINK THEIR PAYMENT SYSTEMI KNOW I WAS NOT THE ONLY ONE WITH AN ISSUE AND I AM WEARY OF PARTICIPATING IN INVOKE LED STUDIES NOW
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello,I am following up with case *** for *** ***.This participant was paid on 08/09/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/09/02:PM Order Created08/09/02:PM Order Processing08/09/03:PM Order Processed08/09/03:PM Reward Delivered08/09/03:PM Reward Email Viewed08/09/04:PM Reward Email Viewed08/09/04:PM Reward Email Link Clicked08/09/04:PM Reward Claimed08/09/04:PM Reward Email Viewed08/09/04:PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We've spoken with Accounting for this particular claim # *** and they have approved payment for Mr***s. He should be receiving payment from *** very soon, if not already. Thank you for helping both parties resolve the issue. Invoke Team

Hello,I am following up with case *** for *** ***.This participant was paid on 08/09/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/09/02:PM Order Created08/09/02:PM Order Processing08/09/03:PM Order Processed08/09/03:PM Reward Delivered08/12/09:AM Reward Email Viewed08/12/09:AM Reward Email Link Clicked08/12/09:AM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case *** for *** ***.This participant was paid on 05/06/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***Payment: $3505/06/11:AM Order Created05/06/11:AM Order Processing05/06/12:PM Order Processed05/06/12:PM Reward Delivered05/06/12:PM Reward Email Viewed05/06/12:PM Reward Email Link Clicked05/06/12:PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

This payment was made June 22,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The email correspondence had an invalid email in the contact info intentionallyInquiries about late payments are never received or addressed as a resultWas forced to look up the company info online in order to find any valid contact infoLate payments without any promise to pay dates are unacceptableNot making any effort to communicate this is a failing on Invokes part, not the person waiting to be paidI received payment many months after the promised dateWith no communication regarding when to expect a late paymentAccusations of fraud when I am just a person trying to hold a company accountable for not paying on time are unfounded and beyond ridiculousHow about reviewing your communication process and making sure you contact users when you are unable to fulfill your obligations? Care to provide evidence about how often you pay on time verses how often you pay your users late? There are forums online discussing the fact that users are NEVER paid on time it's standard procedure not an anomalyThis is intentional by always paying late many users simply give up on ever getting paid and may not even open the email with payment after so many months they simply forget and/or over look itI bet that a huge savings considering it's standard procedureI was paid many months lateI never claimed otherwiseMy claim is about lack of communication and that the week promise never results in paymentIt's ALWAYS late by many months and that is how all of the users are paid as standard procedureTell people it will take longer than weeks, don't lie it never happens within weeksProvide evidence otherwise or my point stands
Regards,
*** ***

Hello,I am following up with case *** for *** ***.This participant was paid on 08/09/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed.If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/09/02:PM Order Created08/09/02:PM Order Processing08/09/03:PM Order Processed08/09/03:PM Reward Delivered09/01/03:PM Reward Email Viewed09/01/03:PM Reward Email Link Clicked09/01/03:PM Reward Claimed09/03/07:AM Reward Email Viewed09/03/07:AM Reward Email Viewed09/08/02:PM Reward Email Viewed09/08/02:PM Reward Email Viewed09/08/02:PM Reward Email Viewed09/08/09:PM Reward Email Viewed09/09/03:PM Reward Email Viewed09/13/01:PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello ***,I realize that it has been some time since you filed this complaint, but we did want to ensure that you obtained closure We don't believe that our Support folks talked to you, so we'd like to get a bit more information We see that you qualified for a session on 4/
but can't see that you completed either of the sessions we had that dayIf we are mistaken, would you mind getting in touch with us and giving us a bit more detail on what happened, and we'd be happy to follow through You can contact at us ***I would only ask for your patience in our response as it's the holidays and we're working with a limited staff.Invoke has compensated every respondent that has participated in customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Have a happy holiday,The Invoke Team

Hello,I am following up with case *** for *** ***.This participant was paid on 08/29/and 08/09/for participation in Invoke sessions You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to
recommend that you suggest looking in the SPAM folder from an email from *** just in case it's sitting there But according to *** ***, both gift cards from *** have already been claimed. If they need more help, *** should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/29/11:AM Order Created08/29/11:AM Order Processing08/29/12:PM Order Processed08/29/12:PM Reward Delivered08/29/12:PM Reward Email Viewed08/29/12:PM Reward Email Link Clicked08/29/12:PM Reward Claimed08/29/12:PM Reward Email Viewed08/29/12:PM Reward Email Viewed08/29/12:PM Reward Email Viewed08/29/12:PM Reward Email Viewed08/29/04:PM Reward Email Viewed09/11/05:AM Reward Email Viewed09/11/05:AM Reward Email Viewed08/09/01:PM Order Created08/09/01:PM Order Processing08/09/02:PM Order Processed08/09/02:PM Reward Delivered08/09/03:PM Reward Email Viewed08/09/03:PM Reward Email Link Clicked08/09/03:PM Reward Claimed08/10/11:AM Reward Email Viewed09/11/05:AM Reward Email Viewed09/11/05:AM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke