Invoke Solutions, Inc.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I am happy to hear payment is pending for the sessions in September. However, I did participate in a group on October 26th. Please see the attached email invitation as well as the screenshot I took at the end of the session. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...

not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I won't accept this statement until I have the giftcard in my possession.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

Hello,I am following up with case [redacted] for [redacted].[redacted] was paid on 11/18/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend that...

you suggest looking in the SPAM folder from an email from [redacted].com just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]11/18/2016 09:29 AM Order Created11/18/2016 09:29 AM Order Processing11/18/2016 10:01 AM Order Processed11/18/2016 10:02 AM Reward Delivered11/21/2016 06:33 PM Reward Email Viewed11/21/2016 06:33 PM Reward Email Link Clicked11/21/2016 06:33 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid today, 07/26/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]07/26/2016 09:56 AM Order Created07/26/2016 09:56 AM Order Processing07/26/2016 10:01 AM Order Processed07/26/2016 10:03 AM Reward Delivered07/26/2016 10:30 AM Reward Email Viewed07/29/2016 04:12 PM Reward Email Viewed07/29/2016 04:12 PM Reward Email Link Clicked07/29/2016 04:15 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello Ms. [redacted]I'm sorry to hear that you don't have record of receiving the incentive payment email.  We all get a lot of email in our Inboxes, so I completely understand if it was overlooked.  The good news is that it was never redeemed - which means that we can simply resend the link to you.I am cc'ing our Support team now so that we can make sure to get that done immediately.Once again, it will be an email from [redacted].  When you receive it - great! Please let us know by emailing [redacted].  If you don't see something in the next few days, please reach out to [redacted] and they should be able to assist.We hope that you have a Happy New Year!Sincerely,The Invoke Team

The money was paid on September 14, 2015.  If not received by the participant they should contact [redacted] as their record for payment was uploaded with the rest in the survey pool.

Revdex.com:
I have reviewed the response submitted by the business and received the requested incentive. I have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Thank you!
[redacted]

Invoke has no connection to [redacted] and cannot offer any information regarding frozen accounts.  Invoke does not gather any [redacted] with which it could discriminate against anyone.

All particpants are notified that payment for incentives are made up to 6 weeks after participation.  So an October end session will not be paid until approximately 6 weeks after the session.  Sessions are being paid for currently for the mid September to September end time frame.

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you suggest...

looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $3508/09/2016 01:59 PM Order Created08/09/2016 01:59 PM Order Processing08/09/2016 02:00 PM Order Processed08/09/2016 02:06 PM Reward Delivered08/09/2016 03:00 PM Reward Email Viewed08/09/2016 10:12 PM Reward Email Viewed08/09/2016 10:12 PM Reward Email Link Clicked08/09/2016 10:13 PM Reward Claimed08/10/2016 08:25 AM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]
I never received the reward.

Hello - Our records show that Mrs [redacted] participated in our study on August 31st 2017 and her incentive payment was sent, as it was promised, 10 weeks from the day of the session, on November 9th 2017. We can also see in our records that our Support team responded to Mrs [redacted] on December 13th with...

the details on how to locate and claim her reward. This is what our Support team wrote back: " The payment has already been sent for the August 31st session - Please check your Inbox, as well as your spam folder for an email from Virtual incentive (r[redacted]). If you can't find it or have any questions about it, please email [redacted]." We encourage Mrs [redacted] to follow the steps listed above, and if she still experiences issues we would like to ask her to email directly to our Support team at [redacted]Thank you,The Invoke Team

Hello,We can confirm that Mr. [redacted] did complete the sessions in question.  The payments have already been sent for these sessions, and we ask that Mr. [redacted] check his inbox, as well as his spam folder for an email from Virtual incentive ([redacted]). If he can't find it...

or has any questions about it, please email [redacted].  They should be able to reissue the reward as they do not expire.Thank you from the Invoke team.

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 05/06/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there.  But according to Virtual Incentives, the gift card from Amazon has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $3505/06/2016 11:38 AM Order Created05/06/2016 11:38 AM Order Processing05/06/2016 12:00 PM Order Processed05/06/2016 12:01 PM Reward Delivered05/08/2016 12:38 AM Reward Email Viewed05/08/2016 12:39 AM Reward Email Link Clicked05/08/2016 12:43 AM Reward Claimed05/16/2016 12:15 AM Reward Email Viewed06/01/2016 08:15 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].[redacted] was paid on 12/06/16 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend that...

you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Please have an enjoyable holiday season.Sincerely,InvokeClient CS Team Lead (Virtual Incentives)Dec 15, 3:10 PM ESTThank you for your inquiry. The Reward Histories are below:Reward History - [redacted]12/06/2016 03:11 PM:    Order Created12/06/2016 03:11 PM:    Order Processing12/06/2016 04:01 PM:    Order Processed12/06/2016 04:03 PM:    Reward Delivered12/06/2016 04:03 PM:    Reward Email Viewed12/06/2016 04:06 PM:    Reward Email Link Clicked12/06/2016 04:10 PM:    Reward Claimed - Physical Visa® Reward (United States) - 6-Month12/06/2016 09:04 PM:    Reward Email Viewed12/06/2016 09:34 PM:    Reward Email Viewed12/14/2016 09:34 AM:    Reward Email Viewed Please let us know if you need any additional assistance.Best Rewards,The Virtual Incentives Support Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,I am following up with case [redacted] for [redacted].This participant was paid today, 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 01:56 PM Order Created08/09/2016 01:56 PM Order Processing08/09/2016 02:00 PM Order Processed08/09/2016 02:04 PM Reward Delivered08/09/2016 02:39 PM Reward Email Viewed08/09/2016 02:40 PM Reward Email Link Clicked08/09/2016 02:41 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for  [redacted].This participant was paid today, 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend...

that you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 02:05 PM Order Created08/09/2016 02:05 PM Order Processing08/09/2016 03:00 PM Order Processed08/09/2016 03:04 PM Reward Delivered08/09/2016 03:32 PM Reward Email Viewed08/09/2016 05:28 PM Reward Email Link Clicked08/09/2016 05:28 PM Reward Claimed11/14/2016 05:58 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke