Invoke Solutions, Inc.

Hello,I am following up with case [redacted] for [redacted].This participant was paid today, 12/20/2016 for participation in an Invoke session in September.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.  I was going to...

recommend that you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]12/20/2016 08:52 AM Order Created12/20/2016 08:52 AM Order Processing12/20/2016 09:01 AM Order Processed12/20/2016 09:05 AM Reward Delivered12/20/2016 09:06 AM Reward Email Viewed12/20/2016 09:06 AM Reward Email Link Clicked12/20/2016 09:13 AM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

all incentives will be paid and as stated we are at the 8 weeks and participant will receive their funds.  we are responding to all questions directly thru our company.

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 06/29/2016 for participation in an Invoke session but the reward was never claimed by the participant.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual...

Incentives.   I recommend that you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  Again, according to Virtual Incentives, the gift card from [redacted] has not been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]06/29/2016 05:27 AM Order Created06/29/2016 05:27 AM Order Processing06/29/2016 06:00 AM Order Processed06/29/2016 06:01 AM Reward DeliveredPlease have an enjoyable holiday season.Sincerely,Invoke

we are just at the 8 week mark and we are responding to emails from participants thru the company support email.  A third party handles paying out the incentives so they are responsible for mailing them not us.

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 08/29/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].   I was going to recommend...

that you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/29/2016 11:34 AM Order Created08/29/2016 11:34 AM Order Processing08/29/2016 12:00 PM Order Processed08/29/2016 12:01 PM Reward Delivered08/29/2016 12:25 PM Reward Email Viewed08/29/2016 12:26 PM Reward Email Link Clicked08/29/2016 12:28 PM Reward Claimed08/29/2016 02:04 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend that...

you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 02:04 PM Order Created08/09/2016 02:04 PM Order Processing08/09/2016 03:00 PM Order Processed08/09/2016 03:04 PM Reward Delivered08/09/2016 05:17 PM Reward Email Viewed08/09/2016 05:17 PM Reward Email Link Clicked08/09/2016 05:17 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].  I believe that this is a duplicate of case [redacted] to which I have also responded in the same way as below.This participant was paid on 12/06/2016 for participation in an Invoke session.  You will find below the...

confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted].[redacted]Payment: $75 - Sept 14 session12/06/2016 03:11 PM Order Created12/06/2016 03:11 PM Order Processing12/06/2016 04:01 PM Order Processed12/06/2016 04:03 PM Reward Delivered12/06/2016 04:03 PM Reward Email Viewed12/06/2016 04:06 PM Reward Email Link Clicked12/06/2016 04:10 PM Reward Claimed12/06/2016 09:04 PM Reward Email Viewed12/06/2016 09:34 PM Reward Email Viewed12/14/2016 09:34 AM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

We make a strong commitment to pay our participants in a timely manner. We also, clearly display our payment policy to our participants before they sign up for the study and include it in our email  communications, where we mention that the payment will be sent in 10 weeks. If a participant...

disagrees with our policy, they have the option to opt out and they will not receive any session invitations from us.Ms [redacted] has participated in our study on August 31st 2017 and, as it it mentioned in the payment policy, she should expect to receive her reward in about 10 weeks from the date of the session, this meaning November 9th 2017.We also encourage Ms [redacted] to contact out Support team directly for any assistance regarding her payment. Sincerely,The Invoke Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

this reward was paid out directly from the panel company last week.  if he has not received then he needs to let us know.  We have not received emails from him as a customer service representative has responded to all open emails that we have received.  As of the 7th was only 4 weeks...

not up to 6 as was indicated in his complaint above.

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I completely participated during the full duration of  the survey and answered all questions. At no time was I removed nor was there any indication that I did not fully participate. I expect you to live up to your obligations at previously stated.
Regards,
[redacted]s

Hello,I am following up with case [redacted] for  [redacted].This participant was paid today, 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that...

you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 01:56 PM Order Created08/09/2016 01:56 PM Order Processing08/09/2016 02:00 PM Order Processed08/09/2016 02:04 PM Reward Delivered08/09/2016 04:42 PM Reward Email Viewed08/09/2016 04:42 PM Reward Email Link Clicked08/09/2016 04:42 PM Reward Claimed08/09/2016 04:46 PM Reward Email Viewed08/09/2016 11:52 PM Reward Email Viewed08/10/2016 09:21 AM Reward Email Viewed08/10/2016 09:45 AM Reward Email Viewed08/10/2016 02:44 PM Reward Email Viewed08/10/2016 03:18 PM Reward Email Viewed08/10/2016 03:21 PM Reward Email Viewed08/10/2016 03:25 PM Reward Email Viewed08/10/2016 03:48 PM Reward Email Viewed08/10/2016 03:48 PM Reward Email Viewed08/10/2016 10:10 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Dear Mr. [redacted],We absolutely respect your opinion and acknowledge the frustrations you have voiced about your experience.  Of course, we are saddened to hear it, but it will be something that we can use to ensure that we continue to grow as a company.  We are indeed making changes to some of our process as it pertains to communications to participants should any hiccups occur.Although we cannot offer you the proof you are asking for of the many timely payments we have made to tens of thousands of participants over the last ten years, we can only convey that we have a true professional commitment to all those who interact with us - and we do pay them all.We would like to thank you for your candor and participation in our sessions.Have a very happy New Year.With sincerity,The Invoke Team.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in...

reference to complaint # [redacted].. 
Email received today states the payment has already been sent, however no such email has been received and no reference of the date or time of this email was provided.  In searching my email box, there is also nothing found under Invoke Research or Virtual Incentive.   I do not believe that any payment has been sent and Invoke Research is providing false information.   
Regards,
[redacted]

As was previously explained to Ms. [redacted], the $40 reward was delivered on December 16, 2016 at 2:02 p.m. to the email provided: [redacted]. Sometimes these emails are pushed into SPAM or junk mail folders.  Virtual Reward Incentives ([redacted]) is the company who handles payments once we release funds.  On Monday, April 3, 2017, Virtual Reward Incentives confirmed that Ms. [redacted]'s reward had, in fact, been delivered to the aol email address on December 16, 2016, but she had not claimed it.  They reissued the reward yesterday because it does not expire.  Once the incentive is transferred to Virtual Reward Incentives, it is up to them to deliver the reward to the email address provided by the participant.  Again, if Ms. [redacted] is still having issues receiving the reward, she needs to contact Virtual Reward Incentives at [redacted] for assistance. Invoke has compensated every respondent that has participated in client surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We, unfortunately, also encounter many fraudulent individuals that contribute to payment delays.  However, for over ten years, we have been committed to ensuring that all, honest, participants such as Ms. [redacted] are compensated for their time.  In this case, the payment was not delayed, it was delivered to [redacted], and Ms. [redacted] failed to claim it.  She has the opportunity to claim the newly issued reward at her convenience.

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 05/06/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $3505/06/2016 11:38 AM Order Created05/06/2016 11:38 AM Order Processing05/06/2016 12:00 PM Order Processed05/06/2016 12:01 PM Reward Delivered05/06/2016 06:39 PM Reward Email Viewed05/06/2016 06:39 PM Reward Email Link Clicked05/06/2016 06:41 PM Reward Claimed05/06/2016 10:11 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello, This is [redacted], Research Director at Invoke. I first want to say thank you for bringing this to our attention and say we would have answered this in a more timely manner but [redacted] is no longer the contact person. I have called [redacted] at Revdex.com to try and resolve but had to...

leave her a voicemail yesterday and haven't heard back yet.I wanted to let you know as soon as I received this, I contacted our incentive department and we have sent [redacted] an email as well as our incentive provider to get this matter resolved ASAP. We will get this person's matter resolved as soon as possible. Thank you,[redacted] PS - new to all of this but I am not sure how to change the contact person here. It won't be me starting next week. It will be [redacted]. Her email is [redacted].[redacted]@invoke.com and her number is [redacted].  Thanks,[redacted]

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 12/20/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you suggest...

looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $3012/20/2016 08:49 AM Order Created12/20/2016 08:49 AM Order Processing12/20/2016 09:01 AM Order Processed12/20/2016 09:04 AM Reward Delivered12/20/2016 02:32 PM Reward Email Viewed12/20/2016 02:32 PM Reward Email Link Clicked12/20/2016 02:33 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]