Invoke Solutions, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response
that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Unbelievable! So, this is the honest truth, God's truth! I never received it neither in my email or spam and never opened it! They are lying! If that was true I would have had codeI never received it! I am so glad there is a Judge, who will judge everyone's actions and hidden secrets at the endI just want to let Revdex.com know, I never received the gift card for *** by mail or electronically.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do reject the business's comments regarding paying in a timely manner and the inclusion of language in their response regarding fraudulent participants An assumption can be made that this implies I was being fraudulent in my responses to the activity and that could not be farther from the truth I also want to point out that the payment was in August and requested the same day this Revdex.com complaint was submitted The activity the payment was for was completed in good faith in March,weeks would be late May, Early June, which means I waited patiently twice as long as I was originally promised
Regards,
*** ***

Hello,I am following up with case *** for *** ***.This participant was paid on 08/09/for participation in an Invoke session You will find below the confirmation from our third-party incentive fulfillment vendor, *** *** I was going to recommend that you
suggest looking in the SPAM folder from an email from [email protected] just in case it's sitting there But according to *** ***, the gift card from *** has already been claimed. If they need more help, [email protected] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys As we state to all participants, we strive to fulfill incentives within a 10-week period Sometimes circumstances occur where unavoidable delay comes into play We unfortunately also encounter many fraudulent individuals But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment. Reward History - ***08/09/02:PM Order Created08/09/02:PM Order Processing08/09/03:PM Order Processed08/09/03:PM Reward Delivered08/09/03:PM Reward Email Viewed08/09/03:PM Reward Email Link Clicked08/09/03:PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

all support emails are answered within hours. All phone messages within hours as emails are handled firstall incentives will be paid out

Hello - Our participants are very important to us and and we make a strong commitment to pay them on time as it is promised. Mrs [redacted] participated in an Invoke session on November 20th 2017 and, as it was mentioned when she signed up for the study, the incentive is scheduled to pe paid in...

about 10 weeks from the date of the session, meaning January 29th 2018. Participating in an Invoke session is optional and those who do not agree with our policy can opt out.  When Mrs. [redacted] signed up to be invited for the study, our 10 weeks payment policy was clearly displayed and included in all the email communications. Also, Mrs. [redacted] did get in touch with our Suport team and they promptly responded to her (we're attaching here a copy of the email discussion). She was told in error that the payment would be sent on January 18th 2018 instead of January 29th 2018, but our team quickly rectified that and apologized for the typo. We understand Mrs [redacted]'s time is valuable and we appreciate her participation in our study. We encourage her to contact our team at [email protected] for any questions she may have.Thank you

Hello,I am following up with case [redacted] for [redacted].This participant was paid on July 6, 2016 and July 22, 2016 for participation in Invoke sessions.  You will find an attachment screenshot taken from our third-party incentive fulfillment vendor, [redacted] that shows all payments to...

[redacted].If there are any additional issues, please have them contact [email protected] so that we can ensure a positive outcome. Invoke has compensated every respondent that has participated in customer surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  We appreciate your patience and hope that you have a very happy New Year.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 07/26/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].   I recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  According to [redacted], the email was opened but the gift card from [redacted] has not been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/29/2016 11:54 AM Order Created08/29/2016 11:54 AM Order Processing08/29/2016 12:00 PM Order Processed08/29/2016 12:04 PM Reward Delivered08/29/2016 12:19 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid today, 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 02:04 PM Order Created08/09/2016 02:04 PM Order Processing08/09/2016 03:00 PM Order Processed08/09/2016 03:04 PM Reward Delivered08/09/2016 04:39 PM Reward Email Viewed08/09/2016 04:39 PM Reward Email Viewed08/09/2016 04:39 PM Reward Email Viewed08/09/2016 04:40 PM Reward Email Link Clicked08/09/2016 04:43 PM Reward Claimed08/09/2016 04:46 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 05/10/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated in customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $35 - February 16 session05/10/2016 01:20 PM Order Created05/10/2016 01:20 PM Order Processing05/10/2016 02:00 PM Order Processed05/10/2016 02:02 PM Reward Delivered05/11/2016 12:18 AM Reward Email Viewed05/11/2016 12:18 AM Reward Email Link Clicked05/11/2016 12:25 AM Reward Claimed05/11/2016 12:33 AM Reward Email Viewed05/11/2016 11:17 PM Reward Email Viewed05/17/2016 12:13 AM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 07/26/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, [redacted].  I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to [redacted], the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]Payment: $3507/26/2016 09:56 AM Order Created07/26/2016 09:56 AM Order Processing07/26/2016 10:01 AM Order Processed07/26/2016 10:04 AM Reward Delivered07/26/2016 10:38 AM Reward Email Viewed07/26/2016 10:39 AM Reward Email Viewed07/26/2016 10:39 AM Reward Email Viewed07/26/2016 10:40 AM Reward Email Viewed07/26/2016 11:48 AM Reward Email Viewed07/26/2016 11:48 AM Reward Email Viewed07/26/2016 11:48 AM Reward Email Viewed07/26/2016 11:48 AM Reward Email Link Clicked07/26/2016 12:05 PM Reward Claimed07/26/2016 12:10 PM Reward Email Viewed07/26/2016 12:10 PM Reward Email Viewed07/26/2016 12:14 PM Reward Email Viewed07/26/2016 02:52 PM Reward Email Viewed07/26/2016 04:57 PM Reward Email Viewed07/26/2016 09:52 PM Reward Email Viewed07/27/2016 12:38 AM Reward Email Viewed07/27/2016 12:38 AM Reward Email Viewed07/27/2016 12:38 AM Reward Email Viewed07/27/2016 02:56 AM Reward Email Viewed07/27/2016 12:51 PM Reward Email Viewed07/27/2016 12:51 PM Reward Email Viewed07/27/2016 12:51 PM Reward Email Viewed07/27/2016 12:51 PM Reward Email Viewed07/27/2016 02:41 PM Reward Email Viewed07/29/2016 06:44 PM Reward Email Viewed07/29/2016 06:46 PM Reward Email Viewed07/29/2016 06:46 PM Reward Email Viewed07/31/2016 12:54 AM Reward Email Viewed08/01/2016 05:18 PM Reward Email Viewed08/01/2016 05:22 PM Reward Email Viewed08/02/2016 01:39 AM Reward Email Viewed08/03/2016 04:50 PM Reward Email Viewed08/04/2016 09:34 PM Reward Email Viewed08/04/2016 09:34 PM Reward Email Viewed08/05/2016 06:56 AM Reward Email Viewed08/05/2016 03:38 PM Reward Email Viewed08/05/2016 04:14 PM Reward Email Viewed08/07/2016 04:44 AM Reward Email Viewed08/08/2016 02:51 PM Reward Email Viewed08/15/2016 06:02 PM Reward Email ViewedPlease have an enjoyable holiday season.Sincerely,Invoke

10 weeks would have been october 9th but when I am sent invoke invitations from Quick thoughts survey panel I will opt out in the future but thank you looking forward to november 9th. smh
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,I am following up with case [redacted] for [redacted].[redacted] was paid on 11/30/16 for his participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Please have an enjoyable holiday season.Sincerely,InvokeClient CS Team Lead (Virtual Incentives)Dec 15, 3:10 PM ESTThank you for your inquiry. The Reward Histories are below:Reward History - [redacted]11/30/2016 01:37 PM:    Order Created11/30/2016 01:37 PM:    Order Processing11/30/2016 02:00 PM:    Order Processed11/30/2016 02:02 PM:    Reward Delivered12/02/2016 09:01 AM:    Reward Email Viewed12/02/2016 09:01 AM:    Reward Email Link Clicked12/02/2016 09:01 AM:    Reward Claimed - Amazon.com Gift CardPlease let us know if you need any additional assistance.Best Rewards,The Virtual Incentives Support Team

This incentive was paid on June 1, 2015.

These incentive payments have been made.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello--We are looking into claim number #[redacted] currently and will respond with our findings as soon as possible.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[The reply is totally unacceptable and what is provided as an explanation was not a situation previously experienced. Not in the last 4 years.  In addition, I find this reply unprofessional. There is no indication of any remorse or apology. Their internal technical problems are the cause of the issue which they are now trying to cover up with accepting no liability and claim a questionable policy that provides no protection to a panelist who is in fact the one they rely on for profit. Another panel that goes downhill, hopefully, temporarily. They don't care about panelists, since there so many lined up ready to fill up their survey session spots. They have no answer why their customer service did not confirm my Saturday's participation. The issue was not resolved and it was totally their choice. Huge disappointment, but kind of expected.]
Regards,
[redacted]

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend...

that you suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]08/09/2016 02:14 PM Order Created08/09/2016 02:14 PM Order Processing08/09/2016 03:00 PM Order Processed08/09/2016 03:08 PM Reward Delivered11/09/2016 01:01 PM Reward Email Viewed11/09/2016 01:01 PM Reward Email Link Clicked11/09/2016 01:02 PM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke

Hello,I am following up with case [redacted] for [redacted].This participant was paid on 08/09/2016 for participation in an Invoke session.  You will find below the confirmation from our third-party incentive fulfillment vendor, Virtual Incentives.   I was going to recommend that you...

suggest looking in the SPAM folder from an email from [redacted] just in case it's sitting there.  But according to Virtual Incentives, the gift card from [redacted] has already been claimed. If they need more help, [redacted] should be able to assist. Invoke has compensated every respondent that has participated customers’ surveys.  As we state to all participants, we strive to fulfill incentives within a 10-week period.  Sometimes circumstances occur where unavoidable delay comes into play.  We unfortunately also encounter many fraudulent individuals.  But, for over ten years, we have been committed to ensuring that all honest participants obtain their payment.  Reward History - [redacted]07/26/2016 09:54 AM Order Created07/26/2016 09:54 AM Order Processing07/26/2016 10:01 AM Order Processed07/26/2016 10:03 AM Reward Delivered07/26/2016 11:14 AM Reward Email Viewed07/26/2016 11:14 AM Reward Email Link Clicked07/26/2016 11:15 AM Reward ClaimedPlease have an enjoyable holiday season.Sincerely,Invoke