Italian Kitchen

Good Morning [redacted] , I just want to confirm the conversation had this morning between you and I I apologize for any issues that you had with your home delivery Your account has been credited and a refund in the amount of $will be credited back to the credit card ending in #*** Please allow 3-days for the refund.We will follow up with you around that time to ensure the refund has been receivedThank you for your business,Deirdre ***Customer Service SupervisorThe Houston Chronicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I was told not to accept this until I get a checkI would like you to look at the money back guarantee, so far has meant nothingPlease just send me my refund Regards,

[redacted] You were opted out of the Texas [redacted] on 9/11/16, so you avoided the charges for the magazine However there was an error when opting you out, the account was switched to print edition at full rate I have credited the account the entire $in order to refund back to you Please allow 5-days for your refund to be received We apologize for the inconvenience this has caused you.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12033091, and have determined that this proposed action would not resolve my complaint While "Angie" sounds nice and seems to understand what she is talking about............They have promised this same check for months now and apparently never even bothered to process a request for a check dispite my many phone calls This company made choices to use cheap, uneducated labor overseas, so they suffer from their own VERY bad decisions ++ the people they do have in the U.S> take offense when you tell them how their product is perceived in the market place in 2017.The day I actually do receive a check is the day I will clear this dispute..How sad, one has to file a Revdex.com dispute just to get back what is actually theirs to begin with..Hearst Corp/Houston Chronicle is exactly what Donald Trump is talking about== this proves it Can't be trusted ~!~! Regards,

Sorry you have not received a follfrom the field manager I will make sure it happens immediately.Sincerely,Angie [redacted]

[redacted] My apologies you have not been able to speak me I removed the balance on account [redacted] dated 6/3/ If you received a bill dated 5/29/please disregard it was crossed in the mail I did call this morning and left another number incase you don't get a hold of me, please call [redacted] Sincerely,Angie H [redacted]

MsD***,Your refund for $is pending, my apologies it has not been receivedI have contacted our finance deptto ensure its released on FridayI'll follconfirming its been received next week.Sincerely, [redacted]

Mr [redacted] After reviewing your account I opted you out for future premium charges also credited you for the $you were overcharged Your rate will not increase going forward Please contact me if you have any questions, 713.362.3305.Sincerely,Angie Honerkamp

Hi Mrs [redacted] Per our conversation you will fax and/or email your proof of the $to my attention in order to post to the account and get you started with a new subscription for $per week for Sunday only the email address is [email protected], or fax 713-354-3122.Thank youDeirdre ***Houston Chronicle Support Team

Mr [redacted] ,I have removed the balance of $from your account As a reference the Houston Chronicle will continue to deliver past your renewal date up to days before the account is stopped for non-payment My apologies you did not receive an invoice with detailed information If you are interested in subscribing again please contact me directly If you have additional concerns you can also reach out to me at 713.362.3305.Sincerely,Angie [redacted]

MrLackey,We apologize for the inconvenience this has caused you We received a request to stop upon the renew date of 3/5/2017, however a refund of $was processed back you on 3/3/to card ending in *** You may be receiving it this week When we added a credit in order to refund, the system restarted the account, please disregard the small past due notice and any other notices from this pointThank you,Deirdre ***Houston ChronicleCustomer Care Representative

[redacted] , Thank you for speaking with me today This is just to confirm our conversation I have submitted the wire transfer confirmation number and date of payment to our accounting department for research I will be your point of contact until the billing issues has been resolved Thank you [redacted] Houston Chronicle

Mr [redacted] ,I'm sorry the field managers have not followed up with youI did escalate higher up to get this fixed today with a callback to you personally.Sincerely,Angie [redacted]

[redacted] I understand that you spoke with one of the administrators here and they are having a complete paper delivered to you today You were provided a direct contact number should you have future issues with your delivery.We do apologize for any inconvenience this has caused you.Thank you,Deirdre BHouston Chronicle Support Team

MrBondzio,I attempted to call you direct but got your voicemail I apologize for your experience with customer service There is a credit balance of $4.94, we are processing a refund check to go out on Friday, 3/17/ You and I spoke on 9/16/where billing was fully explained to you, we discussed rate changes, applicable fees, which is also outlined on the back of your bill noticeAlso at that time you were opted out of all premium editions and the Texas Sports Magazine, with credit adjustments applied to honored your annual renewal paid to 12/25/If you received any of the inserts after that, you were not charged Please notes that premiums are a part of all subscription types moving forward There will be chargeable premiums, Thanksgiving and Christmas Your rate was kept at the low rate of $per week, however in January The Chronicle notified subscribers of rate changes All EZpay customers received letters to inform them of the increase, while all Mail customers were notified with their weeks invoice notice Your current rate is $per week Check refunds take a little longer to receive, please allow 2-weeks.Thank you,Deirdre ***Houston ChronicleCustomer Care Representative

*** [redacted] My apologies for the continual delivery of the paper after you have called multiple times to stop and request all-digital only since you have movedI have contacted the field managers to make sure the paper is stopped immediately I will follwith you tomorrow to confirm there was no paper in your yard I also emailed you confirmation of our phone conversation which includes my contact info.Sincerely,Angie H [redacted]

Thank you for your replyWe were trying to reach you in regards to your claim of previously making a cancellation requestAs previously stated we have no record of a phone call from your listed phone on the account requesting to end your subscriptionThat's why we had requested to speak with you for the possibility of you calling from another phone # and knowing the exact date to which you claimed to have calledAt this point the subscription is ended and cancelled per your requestWe are applying a refund request in the amount of in a show of good faith and compensation for the issues you previously dealt with We apologize that you wish to end your subscription and thank you for the opportunity serve you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me A manager contacted me right away and resolved all the issues Thanks so much for your help!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me However,I received a phone message on my home phone early last week from Angie at the Houston Chronicle asking me to return her call regarding a gift card that I never received for subscribing to the Houston Chronicle in March, 2016.I have left her at least messages with my name and cell phone asking her to call me back and I haven't received a call back Also, I got my Credit Card statement and there is a $transaction with the Houston Chronicle listed for "subscribing" I did not approve this charge and I think it is fraudulent for the Houston Chronicle to assume that I want to resubscribe without asking and I want this charge credited as soon as possible, please.If you have any questions, or need additional information, please do not hesitate to call me at [redacted] or e-mail me at [redacted] .Sincerely, [redacted]

We have responded and handled this complaint internallyPlease let the records reflect that the balance has been waived and all items of the complaint have been addressed in our system