Italian Kitchen

Mr [redacted] It was a pleasure speaking with you I have been in contact with the field to ensure delivery starts in the morning Your account will be compensated for the missed papers I will be your point of contact going forward.Sincerely,Angie H [redacted]

We apologize for any issues and inconvenience you have been caused by an apparent excessively noisy vehiclePer the distributor the person had a new muffler system installed and the issue should now be a thing of the past

Ms [redacted] My apologies for the poor delivery service After reviewing your account I see you have cancelled your service I have escalated to the field to get this corrected and I would like to "win you back" as a subscriber Please contact me (713.362.3305) at your earliest convenience to discuss furtherI will also attempt to call as well.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me MsH [redacted] couldn't have been nicer to talk with and took care of everything

Mr [redacted] ,My apologies your delivery issues continue I did contact the zone manager for assistance in resolving the issue, I've also asked that Stephen follwith you I did credit your account month for the delivery issues.Sincerely,Angie H [redacted]

[redacted] My apologies that the postcard you received in the mail was misleading in terms of the start up fee, I did credit your account for the fee of $ I also emailed your delivery information out to the field manager to have your Sunday paper delivered today If you have any additional questions please contact me at 713.362.3305.Sincerely,Angie H [redacted]

Good Morning [redacted] We have reviewed the account and have adjusted the account to honor your annual renewal paid to 2/19/ The account has been opted out of the premium editions moving forward We apologize for any inconvenience Let us know if there is anything else we can assist you with.Thank you!Deirdre B***Circulation Support

[redacted] My apologies for the harassing phone calls After reviewing your account I do see a stop effective 4/24/and the refund was also processed for the $ Refunds normally take 3-business days for processingI have also put your phone number on our DNC list which will stop any further phone calls from both [redacted] We do have a telemarketing group who calls subscribers at both locations trying to "Win Back" subscribers which is why you had someone from Houston calling you.Sincerely,Angie H [redacted]

We have made attempts to reach you to discuss the details of your complaint without successWe have left messages for you via phone and as well through the Revdex.com complaint you filed and still have not have heard back from youPlease contact us as soon as possible so we can bring this matter to a close You can reach us through our customer service line [redacted] or via email at [redacted] Thank you

Mr [redacted] , My apologies for the poor delivery service you have been experiencing lately I understand you spoke to Mike Hicks today who assured you your delivery would improve immediately, a paper was delivered today unfortunately it was a Thursday paper and not Wednesday which you were ok with Shelley (district manager) will confirm delivery this Sunday, September 6th I have applied a week credit on your account for the missed deliveries Thank you for being a longtime loyal subscriber to the Houston ChronicleSincerely,Angie [redacted]

[redacted] ,It was a pleasure speaking with you I have processed your refund back to your [redacted] in the amount of $for the billing error I will send you a confirmation email with my contact information going forward.Sincerely,Angie H [redacted]

Mr***,My apologies for the harassing phone calls & invoices received I have removed the balance of $from account [redacted] and put your home number on our do not call list You did pay for the time period you notated to us and should not have been charged any additional costs If you have any additional concerns please contact me directly at 713.362.3305.Sincerely,Angie [redacted]

Mr [redacted] ,My apologies for the harassing phone calls I did remove the balance of $from your closed account also put you on our do not call list to stop any future phone calls from the Houston Chronicle If you have additional questions please call [redacted] Sincerely,Angie H [redacted]

Mr [redacted] ,My apologies for receiving the Sunday paper twice which included the fabric softener that ended up rupturing all over yourself, driveway, tile floors, etc I have credited your account months of service for the issueI will follwith the district manager for your area to ensure another Sunday paper is delivered without the fabric softener.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I won't know if they will live up to their word for a couple weeks so I will hang on the my Ref # and contact you later if they decide to blow me offThank you so much for your helpThis was a surprisingly quick process to get a response from the business

[redacted] ,We sincerely apologize about the delivery issues you have experienced. There obviously has been a problem with communication in order to service your residence as your service is in no way being affected by personal bipartisanship. We have contacted the distributor regarding the... failure to correctly start your account and will see to it that your service is improved immediately. Additionally, we are applying credit back to the start of your account (12/13/15) so that you pay for only the services you receive. It is our full intention to repair your delivery and provide you the service you deserve. If you have any questions please contact me directly at 713 [redacted] ***. Dennis G***Director of Home Delivery Houston Chronicle

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I appreciate the Chronicles response I actually did receive my Sunday newspaper after I responded that I had not received it, which was about 09:a.m I don't want to seem petty but I have always received my newspaper early enough that when I get up and have my coffee it is there for me to read By 09:a.mI have already moved on to the rest of my dayI realize there is no set time for the paper to be delivered, but it is customary that it is delivered early As far as your response above, I appreciate that I will monitor the delivery for the next days, as I have been told before that this problem is resolved but have not seen it continue on a consistent basis This makes me hesitate to say it is resolved without allowing enough time to be sure the delivery of my papers continue I would also like to have a contact name and number so in the future if I have trouble I can contact this individual from the Chronicle and get a response I'd rather not have to resort to contacting the Revdex.com for resolution.I would appreciate it if I could get the date my subscription ends.Thank you

Mr [redacted] My apologies, I will remove your email address from our list immediately Sincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I am fully pleased both with the speed and substance of the response

Mr [redacted] ,Your refund was submitted/processed on 7/22/in the amount of $ Our refunds are processed at our corporate office in North Carolina and usually take 2-weeks to receiveI did confirm with finance that your refund was successfully handled and submitted and out for deliveryAgain my apologies for the delay.Sincerely,Angie [redacted]