Italian Kitchen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Complaint Detail / ProblemComplaint Type:Delivery IssuesselectProblem:I am having trouble getting my daily paper deliveredMy carrier just seems to skip days at his will,I call and get a person in the *** whom promises delivery the same day but usually I get papers the next day or none at allI ask or the distributor name and number but the service rep tells me she has no contact infobut she files my complaint and will have him call me back,which has never happenedThis is a ongoing problem which seems to get worse and nobody seems to have the answer on how to stop the problem.I look at this as a contract between me and the paper,I pay for a service every month and I expect them to deliver on their contract.I dont know if there is a legal end to this ,but I will check into it.I do my end and I expect them to deliver on their end or I am just donating money every month.TranslateDesired Resolution / OutcomeDesired Resolution:Delivery of OrderselectDesired Outcome:Just want them to honor their contract and deliver my paper every day that I pay for and fix this ongoing problem.Get me a # in *** I can call

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Your delivery personnel picked up a remote on 05/15/18, got a paper today 05/16/18. Thank you

Hi
Jennie,I have corrected the account #*** *** *** to reflect your ***. The account will start effective 8/14/to 8/13/17. I apologize for any inconvenience this has caused you. Let us know if there is anything else we may be able to assist you with.Thank you,Deirdre BHouston Chronicle Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this proposed action would not resolve my complaint
I have filled a complaint before about the chronicleThey had taken money out of my bank accountThat was refunded and now they are billing me for absolutely no reasonWhen I call they put me on hold for minutes every timeI now have collection calls from them Even the people making the collection calls have no idea what the bill is forOne told me they don't even want to call me because they can't answer my questions.I want the bill adjusted to 0, and no further contact from the chronicle
Regards,

Mr***My apologies for the poor delivery service. In the area your in we do offer same day delivery as long as you report the missed or wet paper by 9am during the week and 11am on the weekends. I have applied credit for the wet paper. I also applied additional credit if
you had to go out and purchase one. I did escalate your complaint to the field manager to make them aware of the issue.Sincerely,Angie H***

Ms***,My apologies for the poor delivery service. I have contacted both the zone & district managers to ensure your Sunday papers are delivered every SundayI have also asked that you receive the Sunday papers you did not receive yesterday. Mike *** (zone
manager) will be following up with you when he returns to the office on Wednesday.Sincerely,Angie ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
On a positive note, I and my neighbors are now receiving our newspaper on-time as promised by the Houston Chronicle. However, a couple of other items have surfaced. 1) MsH*** had promised to give me a month free of newspaper; however, today I received notice of an autodebit for $to my credit card even though a) MsH*** promised me a free month of newspaper and b) I deleted my credit card from the Houston Chronicle records on 7/17/16. What happened to the free month? What happened to my request to delete my CC from Houston Chronicle records on 7/17/16? TODAY, I talked with JC at the Chronicle and he tells me has now deleted the CC from the Chronicle records but how can I be sure of this???? He tells me that he has added the free month and including the payment of today, I am now paid up until 10/11/16. I will then begin receiving a hard copy bill. We'll see what happens in October...I requested that I begin receiving a hard copy bill so that I can control payment rather than depend on autodebits.
Regards,*** ** ***
*** *** *** *** ** ***

*** ***My apologies for not responding to your complaint. I failed to include that your account has been stopped effective 3/28/16, you will not receive a Sunday paper this Sunday, also refunded your credit card a total of $which you should receive within business hoursI will also email/mail you confirmation that your account has been stopped. Sincerely,Angie H***

Hello Mr***,Just to confirm our conversation from earlier today. I have updated your subscription to reflect the promotional rate of cents per week. The account is now setup on our EZPay plan. In regards to the $*** Gift Card, you have agreed to a $credit
to your subscription, and the renewal date has been extended out to Mid-April. Your account has been documented with the updated information. Please contact us direct should you have any questions at 713-362-7171Thank youDeirdre ***Hearst Media

Hi Mrs***, Houston Chronicle's disclaimer is listed on the invoices. I apologize if I was not seeing what you were seeing on your invoice as there are issues with our billing and we are working to correct them. This is why we advised you to disregard that notice. We have corrected your account to honor your original paid to date of 9/11/16, however the account was extended to October 2016. I then made other adjustments to extend your days to 12/18/16. Your account has been opted out of premium editions as well.Please let us know if there is anything else we may be able to assist you with.Thank you,Deirdre ***Houston Chronicle Support Team

Mr***,I have escalated your complaint to the field for resolutionplease provide confirmation of the gate code, after reviewing your account I see different codes notated. My email address is angie.***@chron.com. I have compensated your account for all the missed
papers. Sincerely,Angie ***

Revdex.com:
This letter is to inform you that Houston Chronicle Publishing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/25/9:02:AM and assigned ID ***
Regards, *** *** *** *** *** ***
Sent: Friday, September 25, 8:AM To: drteam Subject: RE: Your complaint has been received Thank you. Not long after I got this email the company contacted me and we resolved the dispute. The representative at the Houston Chronicle was able to resolve the problem so I would like to report that it is take care of *** ***

Mr***My apologies you have not received your refund that you have been waiting very patiently for. I did make sure your refund was processed successfully and will follnext week to confirm it was received. I am also contacting our table sales team about the *** tickets
you were to receive and never did, if all else fails and I'm not able to get you any tickets I will process a $gift card and have that mailed to you. My contact number is ***Sincerely,Angie ***

Mr***I have removed your address and phone number from our database.Sincerely,Angie H***

Mr***We apologize this delivery is still an issue and I have escalated this to the Director over the *** *** to ensure that delivery to your home will be stopped This will be addressed and resolved. *** Judith V***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me It is unfortunate that it took such drastic steps for my problem to get the proper attentionI would suggest their is a problem with the customer service process which may require further attentionBut I am glad to know that as a subscriber I am important to the Chronicle and this was just a glitch in the systemYour response has restored my faith in the Chronicle

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
Credits were made to my account covering the remaining balance I expectedIn addition, it was ensured I would not be charged any further for extras and I would have a direct contact at the Houston Chronicle instead of their offshore call centerSubscription cost was reduced, and renewal date was extended

Mr***,My apologies for the billing error. Your account has since been corrected to honor what you signed and agreed to which the $week for the Wednesday & Sunday only.Sincerely,Angie H***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
I wanted you to know I still haven't received the bucks that was said to be reimbursed

Hi ***,Per our conversation today. I have corrected the billing on your Wednesday and Sunday newspaper subscription. Your account was overcharged $124.00. $was refunded to you on 04/08/2015. You are still due a credit in the amount of $back to your
credit card. Please allow 2-days for the credit to appear on your credit card. Your renewal date is set for 01/17/2016. Thank you for your patience and understanding in this matter.Deirdre B***Circulation Supervisor - Houston Chronicle