Italian Kitchen

[redacted] It was a pleasure speaking with you and again my apologies for the billing and delivery issuesI have processed a full refund of $back to your [redacted] You will see those funds within 24-hoursSincerely,Angie H [redacted]

[redacted] My apologies that no one has acknowledged your requestI have personally stopped the account, removed the balance and submitted a DNC (do not call) on the account Any questions or concerns my direct number is [redacted] Sincerely,Angie H [redacted]

Mr [redacted] ,I did speak with the field manager who assured me you would receive a callback from the district manager.Sincerely,Angie [redacted]

Mr***,Thank you I received your emailI will contact you shortly.Sincerely,Angie [redacted]

Mr [redacted] ,I'm sorry you continue to have delivery problems I have asked our circulation director Dan [redacted] to follwith you for resolution.Sincerely,Angie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, January 06, 9:AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Just to make sure you are aware, there still has been no paper delivered today, even after phone complaints The "guaranteed delivery time" is 5:AM which rarely happens If they actually deliver the paper, it usually happens at 6:AM This gives a whole new meaning to incompetence.Thanks, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIf any additional deliveries are received, I will contact the business directlyThank you, [redacted]

[redacted] My apologies for the misrepresentation regarding your subscription I have cancelled your service and issued a refund.Sincerely,Angie H [redacted]

Mr***,After reviewing your account you have been opted out for the premium issues and Sports Nation, credit also applied for the previous issues Revised your renewal date to 2/12/17.Sincerely,Angie [redacted]

Ms [redacted] ,My apologies for the poor delivery service I have escalated your complaint to the field and applied a $credit for the issuesAny concerns please contact me at angie[redacted] @chron.com Sincerely,Angie [redacted]

[redacted] Thank you so much for speaking with me and allowing me to restart your service for this SundayI will email you confirmation of your account which will include my contact info.Sincerely,Angie H [redacted]

Ms [redacted] Sorry I was not able to speak with you when I called, also couldn't leave a message After reviewing your accounts, I see one of the accounts was taken off of [redacted] (Wed & Sun acct) which is why you have an outstanding balance also noticed a rate increase I have removed the balance due to bring the account current and reduced your rate back to $weekthe Sunday only account is still on [redacted] at $week per paperIf you are wanting both accounts on [redacted] please let me know I have also notified the filed of the delivery issues you have been experiencing Going forward please contact me at [redacted] on future correspondents.Sincerely, [redacted]

Hello- I am requesting that this complaint be removed from our fileAfter review of the complaint we found that this subscriber had been a customer since April and they claim that not one single paper had been delivered since December There wasn't one single complaint on this account at any time during the tenureWe have no way to know there is an issue if no one notifies us about a problemWe have different avenues to notify us of issues, calling the customer service line and speaking to an agent, use of our automated system instead of holding for an agent and filing a complaint online by accessing our websiteWe had our distributor verify delivery due to the residence and they confirmed delivery had been made and specifically noted what their delivery schedule was since it startedThe complainant is demanding a refund of his payments from December to current and as they contacted us in our follow up to the complaint that they were receiving papers after they contacted the Revdex.comNowhere in his original complaint do they demand or request we cancel their serviceAs of today we are cancelling his subscription and will process a refund for the last payment made Due to the fact that there isn't one complaint at anytime on this account, combined with a full review of call records that proves not one call is registered through our phone lines from the phone # registered on their account (and in the Revdex.com complaint) I request that this complaint be removed from our recordThe customer was set up on our EZ Pay option for automatic withdrawal of funds for their servicesThis is why they are making the demand for a refund based on their claim of no service for the period of December to currentI cannot process a refund for the amounts they were charged from December to current without a record of complaintI will in good faith refund the last payment as a goodwill gesture but if they request any other amounts to be refunded the demand will be summarily dismissed and they will be notified to contact their financial institution to dispute the months worth of charges Thank you for your assistance in this matter Dennis G***/ Customer Service Director [redacted] ***/ [redacted]

We have received your complaint regarding your required copies of the Houston ChronicleI apologize that this has been an issue for you and your family and will see to it that this gets resolved as quickly as possibleI have already been in touch with the field to get the remaining papers you're due delivered to you todayIn review of your account I see that you have accounts, one set up for a Wednesday and Sunday and another set up for Sunday papersI see the multiple complaints that have been received and will work to see that this matter is resolved for youWe will be contacting you directly this morning to discuss the matter and as well to get the information for your family members you mentioned in the complaintWe take your concerns and complaints seriously and understand the frustration you have been experiencing Please feel free to contact me directly in the future should you experience any issues that require immediate attentionI am including my direct office # and email address for your convenience Thank you- Dennis G [redacted] Customer Services Director Houston Chronicle Media Group [redacted] [redacted] * [redacted] *** * [redacted] *** * [redacted]

[redacted] You have been opted out for future premium issues and credited on your Houston Chronicle account for those chargesI have also waived the bill fee which extends out your renewal date to 1/29/17.Sincerely,Angie H [redacted]

Ms***,My apologies for the poor customer service you are currently experiencingI will certainly adjust your account for the papers you did not receive I would like to discuss this with you further, my callback number is [redacted] Sincerely,Angie [redacted]

[redacted] I have reviewed your account and have honored the $that you paid for dated 12/13/for year of service Going forward please contact me directly for any additional issues, [redacted] Sincerely,Angie H [redacted]

MsLeigh-Ann,My apologies for the poor delivery service, as you stated this is not the first time you've experienced delivery issuesI have processed a refund for $which will go back on your credit card ending in (Amex) this Friday and you will see those funds by Tuesday of next week After reviewing your account the reason for the recent charge was due to the fact that the stop date and payment both processed on the same day which was 4/10/ I am sending your stop to the field to make them aware why you stopped your paper which was due to poor delivery serviceIf I can be of any assistance going forward please contact me directly at or [email protected],Angie Honerkamp

Ms [redacted] I am reviewing your account and will personally follto discuss the charges If I'm unable to speak with you my contact information is as follows, angie.h [redacted] @chron.com.Sincerely,Angie H [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Despite the assurances of the chronicle that my paper would be delivered it was NOT DELIVERED on Sunday March