Italian Kitchen

Ms***,sorry I wasn't able to speak with you when I called I am working with the field now to get your Sunday, May 1st paper delivered to youI have also applied credit to your account for the frustration you have endured My contact number is [redacted] .Sincerely,Angie H [redacted]

[redacted] My apologies for the billing error, you did process a $payment ($week) for year of service Due to the premium issues throughout the year that caused your account to renew earlier than expected I did remove the balance of $off of your account [redacted] You had asked to be placed on our DNC list "do not call", effective 7/23/your phone number was flagged If you have additional questions I can be reached at [redacted] Again my apologies for the error.Sincerely,Angie H [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I will stay on top of this myself until funds are received Once my account is credited, I will let you know

Mr [redacted] ,My apologies for the billing issues I have adjusted your account for the premium issue charges and opted you out on future chargesI've also adjusted your renewal date to 11/15/due to the early deductions If you have additional questions/concerns please contact me at 713.362.3305.Sincerely,Angie [redacted]

As we spoke today, we have escalated the delivery issues you have encountered to the fieldWe understand they have also been in contact with you today as wellWe sincerely apologize for the hardships you have endured and we have placed a week credit on your account to show our apology and appreciation for your patronagePlease contact me directly should you encounter any future issues or have questions Thank you, Dennis ***/ Customer Service Director / dennis.***@chron.com

[redacted] My apologies for the billing issues After reviewing your account I do see the agent did adjust and credit your account for the bill feeI have also opted you out for the [redacted] Credit also applied to your Houston Chronicle account for the previous premium charges in the amount of $which extended your renewal date out till 2/5/17.Sincerely,Angie H [redacted]

Mr***My apologies for the billing errors I have removed the back balance from your account [redacted] in the amount of $ I will also apply credit for the premium papers and the vacation requests you have submitted throughout the year I will be contacting you by phone to discuss your account further in hopes of winning you back as a subscriber In case I don't reach you my direct number here at the Houston Chronicle is 713.362.3305.Sincerely,Angie H [redacted]

[redacted] ***If you receive any type of invoice from the Houston Chronicle please contact me at [redacted] or [redacted] As I mentioned on my previous response I did remove the balance from account [redacted] I also emailed you written confirmation that the balance was removed and no future billing would take place.Sincerely,Angie H [redacted]

Ms [redacted] I am truly sorry you were mislead when signing up at the [redacted] game After reviewing your account I do see a pending refund that will process and go back on your card ending [redacted] (Visa) I will call and speak with you personally if you're not available you can contact me at 713.362.3305.Sincerely,Angie [redacted]

Mr& Mrs [redacted] ,The Houston Chronicle did have a recent rate increase, letters were mailed out advising of the increase I understand you recently re-subscribed to the Houston Chronicle and I will certainly reduce your rate back to $week, $every weeks.Sincerely,Angie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

[redacted] My apologies you were not notified of the rate increase. I did reduce your rate to $5.00 week, $20.00 every 4 weeks. I also opted you out for the premium issues and credited you for the previous premium charges. With the credits I applied that extends your renewal date to... 12/28/16, at that time is when your deduction will be $20.00 every 4 weeks. If you have additional questions you can reach me at [redacted] Sincerely,Angie H [redacted]

[redacted] After reviewing your account I see [redacted] spoke with you in regards to your billing concernsYour account was adjusted to honor what was promised to youMy apologies you had to submit a Revdex.com complaint to get your voice heard If I can be of any assistance going forward please contact me at [redacted] Sincerely,Angie H [redacted]

Mr [redacted] ,My apologies your paper has not been delivered to your residence I have contacted the field & zone manager to get his resolved and follwith you personally I have also applied credit to your account for the missed papers to extend out your renewal date to 1/8/17.Sincerely,Angie [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] From: [redacted] Sent: Monday, December 19, 7:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] The chronicle did not have a courier for our area, so our route was handled by another guy that did it after he completed his own route, so out paper came at 7:instead of 5: It appears that we now have some assigned to our route but I am withholding my opinion for a bit longer Sunday's never shown up until I complained at am Thanks, [redacted] ***

[redacted] After reviewing your account, I have reduced your rate to $week also opted you out for future premuium charges and credited you for previous premuium issues Revised renewal date to 4/30/My contact information is [email protected],Angie H [redacted]

[redacted] My apologies for the billing issuesI have removed the balance due of $55.25, you are correct and yes you did pay for year of service for the Sunday only subscription I have also credited you for the premium issues which extended your subscription out for the entire year I would like to speak with you personally about this issue My direct number is [redacted] Sincerely, [redacted]

Ms [redacted] ,My apologies for the poor delivery service I did escalate your complaint to the field & zone manager as well as our circulation director for resolution We currently have several down routes in your area, the Houston Chronicle and district managers are working at filling the open routes to make sure delivery is up and running on a continual basis I have credited your account for all the missed papers as well as those that were delivered in error.Sincerely,Angie H [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Mr [redacted] ,My apologies for the poor delivery service I have escalated your complaint to our circulation director for resolution You are currently in an area where they are several down routes, good news is the Houston Chronicle and the district managers are filling those routes to ensure everyone receives their paper I have applied a month credit to your account If you have additional questions please contact me at [redacted] Sincerely,Angie H [redacted]