Italian Kitchen

Mrs [redacted] ,It was a pleasure speaking with youI have made the necessary changes to your account to reflect the billing issues you were concerned with I have personally emailed you of those changes.Sincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance... of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I appreciate the Houston Chronicle's prompt response and action.

Mr [redacted] ,After reviewing your account I se a refund was processed on 7/11/in the amount of $ I wanted to confirm the account was also stopped effective 7/11/16, did you request to cancel as well?I'm sorry for the billing errors, was due to the fact the premium issues were debited from your account which caused you to renew sooner than expected.If you would like to discuss further please contact me at or by email angie[redacted] @chron.comSincerely,Angie [redacted]

Ms***,My apologies for the billing errors What caused your account to renew sooner than expected was due to a rate increase and the cost for last years premium issuesI have reduced your rate and applied credit for the premium issues Good news is this year the premiums are now included at no cost I revised your renewal date to 7/6/17.Sincerely,Angie [redacted]

[redacted] I will contact and email you today detailed information regarding your accountSincerely,Angie H [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Ms [redacted] ,I did remove the bill fee from your account since you are now on EZ-pay Unfortunately the Houston Chronicle does bill days in advance for the EZ-Pay If you have additional questions/concerns please reach me at angie[redacted] @chron.comSincerely,Angie [redacted]

Mr***,Your refund was submitted on 9/21/16, I have contacted finance to confirm this was processed. I will personally follwith you.Sincerely,Angie Honerkamp

Mr***,My apologies for the poor delivery service. I have contacted both the field and zone manager to correct the issue going forward. I have also credited your account as well for any inconvenience this has caused. You will receive a call with in hours to address your
concern.Sincerely,Angie ***

MrTerry,I called this morning to follin regards to your delivery issues. I did contact the manager in Beaumont who is assisting me and assured me this would be corrected. I did apply credit for the delivery issues and additional compensation for the frustrationMy contact number
is 713.362.3305.Sincerely,Angie ***

Ms***,I am reviewing your complaint and want to assist. By chance are you in a gated complex? I'm contacting the field now to see what can be done to get you your papers delivered every Wednesday - Sunday. Please call me at or email at
angie.***@chron.comSincerely,Angie ***

Mr***, I apologize for the repeated issues you have encountered with your deliveryI called today to discuss the problems you've been experiencing and to get more detail regarding the access to your property and to determine what we can do to improve the service you have been receivingPlease
call me back at 6347 or email me at dennis.g***@chron.comI will do everything possible to ensure this issue gets resolved and that we provide the service you deserve Thank you, Dennis G***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The response from the Houston Chronicle is a possible option You requested proof of payment Therefore, I have contacted American Express and the document to prove payment of $will be mailed in my August 11, statement It should be received by Monday, August 22, if not soonerCordially, M***

Mr***,It was a pleasure speaking with you. I will stay in contact till your delivery issues are resolvedEmailed the field to resolve the delivery problems and get you a paper on Wednesday & Sunday.Sincerely,Angie ***

Mr***, Thank you for speaking with me today. I apologize for the inconvenience this has caused you, and for the confusion to billing. We show the payment of $posted to the account, and have honored your months subscription paid to 9/19/17. I have also processed a
refund in the amounts of $back to your credit. A confirmation email is being sent to ***Thank you for your business,Deirdre BHouston ChronicleCustomer Care Representative

Revdex.com:
This letter is to inform you that Houston Chronicle Publishing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/8/and assigned ID ***
Regards,

Ms. ***I understand you spoke to *** *** who resolved your billing issues and processed your refund. Any questions please contact me at ***Sincerely,Angie H***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

** ***I have escalated the redelivery of your Sunday papers from 8/to be delivered today or as soon as possible. I have also requested that your district manager Mike D*** give you a call to let you know when to expect delivery if they are unable to deliver today. Thank
youDeirdre BHouston Chronicle Support Team

*** ***I followed
up with Stephen P*** this morning to see why your paper was not delivered, I was told the carrier had car problems and is completing his route as of 11:57am. My apologies this has been an ongoing issue for quite sometime. Crossing my fingers your delivery will be on track in the morning.Sincerely,Angie H***