Italian Kitchen

***Again my apologies you have not received your vacation pack request dated 10/4/- 10/11/I have notified the field manager to have those papers delivered today. I will follbefore end of business today to confirm delivery. I have also credited your account weeks for the delivery issue. Sincerely,Angie H***

MsCook,
After reviewing your account I do see where you were refunded for the premium paper dated 9/24/in the amount of $4.00, I want to confirm that you did receive the refund. Also I would like to speak with you in regards to the premium papers that are issued out times a year and a
possible solution to your question. I can be reached at I looked forward to hearing from you soon
Sincerely,
Angie ***
Customer Service Manager

*** ***It was a pleasure speaking with you. I have adjusted your account to honor your original renewal date, for your troubles I have revised that date until 2/5/17. I have opted you out on all future premium charges. If I can be of additional assistance please contact me
directly at ***Sincerely,Angie H***

Ms***My apologies for the poor delivery service. I have escalated your complaint for resolution to multiple mangers. I will also credit your account accordingly for all the delivery issuesI will contact you personally to discuss furtherIn case I'm not able to speak with you my
direct number is 713.362.3305.Sincerely,Angie ***

Ms***,It was a pleasure speaking with you, again my apologies for the confusing invoices you've receivedAfter reviewing the accounts I did see there was a recent rate increase which I did reduce your rate on both If I can be of assistance going forward please contact me at
713.362.3305.Sincerely,Angie H***

*** ***It was a pleasure speaking with youI have credited your account for the premium issues and bill fee. Also adjusted your renewal date to honor what you have paidRenewal date is now 5/21/If I can be of any assistance going forward please contact me a*
***Sincerely,Angie H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10926924, and find that this resolution would be satisfactory to me

Mr& Mrs***,Please accept my apologies for the poor delivery service you have been going through. I would like to discuss this with you furtherI tried calling but was unable to speak with you, please call me at 713.362.3305.Sincerely,Angie ***

*** ***,My apologies the Houston Chronicle did not adhere to you were quoted. I will certainly honor and adjust your account accordingly. I would like to speak with you personally to let you know what adjustments I have made to your account and then of course email you in writing
the changes I have made. My direct number at the Houston Chronicle is ***. I will be contacting you shortly.Sincerely,Angie H***

Mr***,I spoke to your wife and explained what happened with your billing concerns. I will also email you in detail what you are paying for every weeksMy direct number is 713.362.3305.Sincerely,Angie ***

*** ***My apologies for the poor delivery service. After reviewing your account I see you had stopped effective 10/29/due to poor service, I just want to confirm that is indeed what you had requested. I will certainly escalate further to resolve the delivery issues and I will refund
your credit card in the amount of $88.00.Sincerely,Angie H***

Ms***,I am currently out of the office and will return on Tuesday, December 27th. I will personally follwith you.Sincerely,Angie ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will continue to track my bills to see if the current rate holdsIf I cannot track this arrangement due to changing lengths of time or if there are increases that are not explained, I will continue to push for transparency in billing

Mr***It was a pleasure speaking with youI have credited your account for the previous premium issues for last year. Going forward the premiums are now included with your subscription. I have restarted your service for Tuesday, May 2nd. Sincerely,Angie H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I cannot get newpaper deliveryI have reported not receiving Sunday's edition (July 24th) on Sunday, Monday, Tuesday and WednesdayI also did not receive Wednesday's edition (July 27th) and this was reported on Wednesday twiceSunday's non-delivery was reported on four different days, multiple timesEverytime I report the problem, I am assured that the paper will be delivered within a specific time frameI have asked to speak to a supervisor on two different occasions and have been told that they are unavailableAll I want is my newspaper delivered in accordance with my subscription terms
Regards,

Mr***,I have a few posters, magazine and inserts I will be mailing you today. I hope your grandson likes what I pulled for him. I'm sorry I was not able to retrieve the dates you had originally requestedAgain my apologies this took so long to get resolvedSincerely,Angie ***

Mr***,I emailed your concern to David *** (writer) asking that the ad/listing be removed. I will update you once I receive a response.Sincerely,Angie ***

Mrs. [redacted], I apologize about the issues you have experienced with your delivery. I am following up with this distributor and will see to it that your 5 Sunday papers are delivered with your Wednesday paper in the morning. It is unacceptable that you had to wait this long, and I sincerely apologize...

about the miscommunication that you received. I am including my direct contact information in the event you have any issues in the future, please don't hesitate to contact me. Also, as tomorrow's papers will contain election results and various information about Tuesday's elections, there is a an expected one hour delay for delivery as the paper goes to press later than scheduled. I just wanted you to be aware of that for in the morning. I look forward to bringing this problem to a complete resolution for you immediately.  Thank you, Dennis [redacted]/ Director of Home Delivery - Houston Chronicle - dennis.[redacted]@chron.com / Office 713 362 6347

Mr. [redacted],I'm glad to hear you received your Sunday paper.  Delivery time on Sunday's is 7:30am I have added delivery instructions to ensure your paper is delivered ON TIME.  Going forward if you have additional questions/concerns you can reach me by email at angie.[redacted]@chron.com (1st), or by phone at 713.362.3305 (2nd).  I did adjust your account for the missed deliveries, renewal date is 11/23/17.

[redacted] Your vacation pack has been delivered for 10/4-10/11 this afternoon. As well, your account has been credited for 2 weeks worth of service after speaking to Angie in our customer service department today. I sincerely apologize for the issues you encountered and we have followed up with the distributor for your area to ensure this issue doesn't happen again. Thank you for the opportunity to assist you, [redacted]