Italian Kitchen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Delivery Issues select Problem: See my previous complaints *** and ***Things have only gotten worseMy papers on Saturday and Sunday were at least minutes late (delivered after 8:a.m.)And, I'm still waiting for today's paper and it's 8:amPlease send this to SrMgt at the Chronicle as this problem has been on-going for months and is only getting worseThere are others in my subdivision that are also upset about not receiving their paper on timePlease correct!!! Translate Desired Resolution / Outcome Desired Resolution: Delivery of Order select Desired Outcome: Receive newspaper on time every day
Regards,

Mr***,I spoke with Deirdre regarding the delivery of your paper that should have been stopped as well as your refund. I have spoken to the field, zone and area manager to ensure delivery has stopped immediately. Your refund did process successfully, normally takes up to business days to receive. Very sorry for the delay.Sincerely,Angie ***

Mr***,I know you are frustrated over the delivery. Each time you email me I do escalate to the field on the importance of delivering on time and everydayI've also asked that our upper management call and discuss a resolution to this problem.Sincerely,Angie H***

I am truly sorry this has not been resolved. I am working closely with the field to get this corrected and have your paper deliverd daily. I will contact you shortly to speak further regarding your complaint.Sincerely,Angie ***

Mr***I did escalate your complaint to the field to ensure your paper is delivered daily and on time. I know you are very frustrated, rest assure the new district manager over your area is working very hard to resolve all the delivery complaints in your area.Sincerely,Angie H***

Ms***My apologies for the poor delivery service. I will contact you to discuss your concerns and resolve the delivery issues.Sincerely,Angie H***

*** ***I have reviewed your account and honored your request to restart your service for Wednesday, October 19th with a renewal date of 12/30/16. You were also credited for he previous premium issues and opted you out for all future premium chargesMy contact info is as follows
[email protected],Angie H***

Hi Mrs*** I attempted to call you but got your voicemail. I have already escalated the delivery issues to the fields to address the issues. I have applied a courtesy credit on the account to allow time to fix the problem. I am also contacting the manager of customer
service to pull the call for coaching/training purposes. Thank you,Deirdre B***Circulation Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I regret that I had to go outside the Houston Chronicle to the Revdex.com, but I found no way of being heard by the Chronicle. I accept their decision and after the reimbursement has happened I will subscribe to the online version of the paper.*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will revisit in two months time if the service has not improved

Hello *** ***We have adjusted your subscription to the promotional rate of cents for the next weeks. Our records reflects that the promotion code fell off causing the over charges. I have credited your account in the amount of $and have refunded back to the credit
card on file. If you need further assistance please contact me direct at ***. Thank youDeirdre BHouston Chronicle

Ms***I'm sorry your delivery issues have not been resolved. I have asked that our circulation director *** *** follwith you for resolution. Sincerely,Angie H***

*** ***It was a pleasure speaking with you, I have credited you for the premium issues and for the bill feeGoing forward you have agreed to pay for weeks @$week or $and I will waive the bill fee. Your corrected renewal date is 2/6/at that time is when you will
pay for weeks of service. I will also credit you for the upcoming premium issues as well. If you have any questions or concerns please call me at ***Sincerely,Angie H***

Mr***,I'm sorry I wasn't able to speak with you when I called. Please contact me at your earliest convenience to discuss further. My email address is [email protected],Angie Honerkamp

Ms***,After reviewing your account there was a rate increase which caused your account to renew sooner than expectedI did reduce back to what I stated in my response to you on 5/16/which was $week, $every weeks. I did revise the renewal date to 11/15/16, per your request you will now receive your invoices in the mail and EZ-Pay has been removed from your account. Sincerely,Angie H***

*** ***,Sorry I wasn't able to speak with you. I will update/credit your account for the premium charges, increased rate and extend out your current renewal dateAny questions please contact me at ***Sincerely,Angie H***

Mr***,My apologies for the poor delivery service you have been experiencing this week. I have contacted the field and zone managers to deliver both papers to you. I would like to discuss this with you further, please call ***.Sincerely,Angie ***

Initial Business Response /* (1000, 5, 2016/11/18) */
On 9/6/MR *** brought his car in with a check engine light onWe diagnosed that the light was on due to an exhaust gas re circulation issue,trouble code PThere is a computer software update for this codeWe informed him that the
software update needed to be done before any further diagnosis could be done, he agreed to the update and was charged $112.50.We advised that if the light came back on we would have to do further diagnosis
On 11/8/He came in with the light on at that time he had two trouble codes a Pand a pending code pwhich is a lean running codeSince the source of the check engine light was the pwe recommended that he not worry about code pat that timeThe EGR valve was faulty and the EGR ports were plugged with carbonafter getting authorization from MR *** we cleaned the ports and replaced the EGR valve, the cost was $
The next day he returned with the light onThis time he had a hard code Plean running condition, we diagnosed this code at no charge and found a broken vacuum hose, we explained to him that this was a different code from the code we repaired and we would have to buy additional parts to do this repairHe declined repairs and left with the car
Please keep in mind that this is a year old car
with over 215,miles on it and by the condition of the car it has not received proper maintenance for a long time.Also keep in mind that there are hundreds of conditions on today's cars that will turn on a check engine lightFederal law requires that any condition that could cause emissions levels to exceed 1.5% over the limits set for any car produced beginning with the model year must turn on the check engine light

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
How will I be billed? We want the to pay for the year $2.00/week x

Mr***,My apologies for the poor delivery servicethere have been a few changes made out in your area which the *** chronicle is working hard at clearing up. *** *** (*** *** is overseeing this area till the new district manager takes over. I have applied month
credit to your account for the missed papers and your account has been notated as well. I have also forwarded your complaint to the circulation director as well as *** *** so they are aware of the issues. If you need additional assistance I can be reached at *** (***).Sincerely,Angie H***