Italian Kitchen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Sent: Friday, January 13, 6:PM Subject: Re: Complaint #***Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint The Chronicle representative is referring to the wrong account, which is a second delivery account with a different delivery address, which is current The account I have noted in this complaint with the email of ***, account #***, delivery address of: *** *** *** *** *** *** *** *** has not been addressedAs previously stated I paid for this account for one year of Sunday only delivery back on April 22, with delivery stopped in error back in NovemberThe Houston Chronicle has failed to address the correct account If the Chronicle representative needs further clarification they may contact me directly at *** I do not accept the Houston Chronicles response as it does not address my complaint.Regards, *** ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meand that we would have service thru December 13, which is what we had purchased. We also have yet to get confirmation of the opt out of the additional magazines that we are supposedly suppose to get. How to we verify after we have called so many times that the issue has been resolved and we have opted out and will my account ** *** reflect the current information Thank you

Ms***My apologies you are receiving the publication at your residence. I have flagged your address and all deliveries will stop immediately. Any questions please contact me at ***
Sincerely,Angie H***

Mr***,My apologies for the charges that were processed on your Houston Chronicle account sooner than what it should have been. As you mentioned in your complaint the payments were deducted a lot sooner than what it should have been due to the premium papers, example top restaurants,
Thanksgiving day paper and Christmas paper. I have issued you a refund for all premiums totaling $12.00. I will be calling you to apologize over the phone and I would like to keep you as a subscriber. Look forward to our phone call.Sincerely,Angie ***

Ms***My apologies for the poor delivery service. I have escalated your complaint to the field & zone manager to resolveI also applied credit to your account for the poor service. You will receive a call from the field today.Sincerely,Angie ***

We are processing a refund for the amount of 289.00 as a goodwill gesture
We apologize for any inconvenience you experienced with our service
Dennis G***

We have received your complaint and reviewed your account historyAt this point we have attempted to reach you separate times to discuss the account with youWe do not have records of your call to cancel except from when you agreed to a promotional rateWe do not show a history of
complaints regarding your delivery service so we are attempting to verify any other phone #'s you may have used in attempts to reach usWe need to speak with you regarding the complaint and the items mentioned and to verify what amount of an adjustment you are seekingPlease contact us as soon as possible so we can resolve this matter for you
*** *** ***
Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for calling me today to discuss this matter. Nothing liquid should be included in a package that will be thrown onto a concrete driveway and have the potential to bust open and ruin the paper that we pay for. I appreciate you listening to me and acknowledging the same.*** ***

A check was issued today from accountingMailed first class for as I was told today, we will follow up to ensure this is resolved

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provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me Resolution seems like it should work, however, since filing complaint, of papers have not been received.Please leave file open

Mr***,Thank you for the additional delivery information, I have contacted the district manager and she will personally deliver your paper in the morningI will folland confirm delivery.Sincerely,Angie Honerkamp

Hello Mr***,Per our conversationIn review of your account, a fund in the amount of $was processed today, 01/22/16. I am refunding an additional $back to the credit card on file. Please allow 3-days for the credit to show up on your credit card. In addition to
that if you are interested in renewing your All Digital Access subscription, please contact our circulation department at ***. We will also be able to connect you to our technical department to assist you with log in issues.Thank youDeirdre B***Customer Service Supervisor

Mr***My apologies for the billing error. After reviewing your account I did see a rate increase dated effective 12/24/when you called in to our call center on 1/3/the agent did reduce your rate back to $week and a credit adjustment was processed on your account which
revised your renewal date to 3/3/I will personally call and discuss any other concerns you may have.Sincerely,Angie H***

Ms***,I am more than willing to honor your original rate and win you back as a subscriber. Please contact me at [email protected],Angie Honerkamp

Ms***,My apologies for the poor delivery serviceI have escalated your issue to multiple managers for resolution. Our team will follSunday to confirm all Sunday papers were delivered to your residence. I have also applied credit of months for the delivery
issues.Sincerely,Angie ***

Mr.**,My apologies for the billing errorI have adjusted your account due to the premium papers that were debited off of your account . Your revised renewal date is 12/6/at that time you will receive a corrected invoice with the renewal date of 12/6/15. If you would like to renew for
another year I can certainly help you with that, my direct number is 713.362.3305.Sincerely,Angie H***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Angie H*** with the Houston Chronicle contacted me by emailThe $balance has been removed from our accountThank you very much Revdex.com!!! I wish I had contacted you much soonerThe aggrevation level would be much lower. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. Posters and papers received as promised. Thank you for those itemsMy grandson will enjoy them

*** ***Sorry I was not able to speak with youI would like to speak with you further and offer you year at $for day service. I will be your point of contact going forward when its time to renew every year. Please call *** ** *** **
***
Sincerely,Angie H***