Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.]
Regards,
[redacted]
Management as a courtesy cancelled membership and refunded the last two payments of $29.99. Refunds can take up to 7-10 days to be processed and will go back to [redacted] on file.
We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $160.00 (refund applied to the same account used for payment).
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, Management cancelled her monthly dues membership effective 12/18/2017 and processed a total refund of $80.76. Refunds typically could take up to 5-7 business days to complete and will be applied to the Visa Card on file. We believe...
Management spoke with Mr. [redacted] regarding his concerns. Management will go over Mr. [redacted]'s concerns with OM during next visit to address these issues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
received a response from the company. They apparently received my letter requesting cancellation but it wasn't filed properly. They have refunded my money.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I donot accept their resolution is because my initials and signature were used to sign the contract without my permission, I was not provided a copy of the contract at time of signing as they claim,I was told I was to get a copy sent to my email which I never received and can prove it as my email was entered wrong by the agent and was only corrected about 3 weeks later and it was then that I was informed it was a contract.
I was also not aware of the sign up fee and when I questioned why that amount was deducted from my account that was when I was told that it was a 1 year contract and had a sign up fee though I insisted with the agent that I did not want to be placed on a contract,toakere matters worst , I have not been able to train for more than 1 week now as they now have only 1 personal trainer who is not available when I used to work out, am being told they have hired a new trainer and will get back with me.
This business is a fraud and they know it.
I proved to them that I never received a copy of the said contract nor email but they keep protecting their employee who duped me into signing a contract I was not aware of, all I did was sign and initial on a signing pad and she posted my signature and initials where she wanted.
The copy of the contract was printed out for me 3 weeks later upon request,how binding can that be?Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/15 (the “Initial Term”). Member paid a total of $349.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 2/19/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreement. As a courtesy, we have waived the past due balance on the training membership and offered for Mr. [redacted] to complete the agreement term should he decide to...
access and use the training sessions. Additionally, we issued a refund of $169.96 for his monthly billed family membership back to the [redacted] card on file and mailed a check for $84.98. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns. We have downgraded member's personal training agreement to 1 session per month and we are in the process of a refunding the difference in the dues billed for the last 2 months (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted]z regarding the cancellation of her fitness membership. We agreed to refund the initiation fee in the amount of $52.11 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Management reviewed Mr. [redacted] complaint. As a customer consideration, we agreed to refund 10/11/2017 payment of $79.97. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Mr. [redacted] need further assistance we encourage him to...
call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have submitted docs on 8/23 which they have informed me they did not receive since the pic was incorrect (I included a picture of my original mail. I have then resent it via certified mail to P.O. box [redacted] as they told me the po box [redacted] was incorrect or for a different department. Customer service then gave me the correct P.O. box. I have submitted call logs advising what days I attended to call in included in the mail. I sent in a doctors note again, call log and letter. The letter I sent via certified was received 9/28. Total charges up to date is over $800 since I’m getting charged for only going once. And being charged monthly. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message from the...
business doesn't address the major issue with the training staff. They act like it never in my initial complaint. The regional manager needs to find another trainer for members to sign up with. The trainer on site has very limited hours with all members scheduling time with him. I expect the club to accommodate members and hire another trainer or refund me my money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolution. There was no acceptance of their lack of negligence in the case.
Regards,
[redacted]
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $320.00 down to $40.00 per month, and the new monthly rate set to take effect on 12/28/15 (a copy of the downgrade receipt is included with this response). She was not...
charged at the $320.00 rate after she requested to downgrade. In fact, the last time she was charged the original monthly training membership rate of $320.00 was on 11/28/15. This payment represented the last remaining payment of $320.00 owed by her on the initial term of her personal training agreement.
However, member disputed that charge with her bank. In doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $320.00 on her personal training membership since she still owed that final payment of $320.00 as part of the initial term of the agreement. She paid LA Fitness back for that balance on 12/18/15 but she then disputed that payment as well with her bank. Her bank has since reversed that dispute. Thus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $320.00 owed to LA Fitness and there are no further adjustments to be made.
It should also be noted that she disputed the $40.00 charge from 12/28/15 and received credit for that charge from her bank. We waived the balance that resulted from that charge. In addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $40.00 per month.
Management spoke to [redacted] regarding the incident that occurred when joining on a monthly billed membership. We explained that [redacted] has guest privileges and he is allowed to bring 2 guests accompanied by him at a time. The mobile app is only for [redacted] and [redacted] does not need a membership....
It was decided to process an immediate cancellation and issue a full refund in the amount of $84.90 back to the [redacted] for [redacted] membership. As it was not [redacted] intention to have her own membership. Members are satisfied. This issue has been resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those 3 pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contracts. Off course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here". The paper copy was provided to me 3 weeks later when I expressed my desire to not continue with the program. This vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee ever. Like I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmare. This is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.]
Regards,
[redacted]
Management as a courtesy cancelled membership and refunded the last two payments of $29.99. Refunds can take up to 7-10 days to be processed and will go back to [redacted] on file.
We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $160.00 (refund applied to the same account used for payment).
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, Management cancelled her monthly dues membership effective 12/18/2017 and processed a total refund of $80.76. Refunds typically could take up to 5-7 business days to complete and will be applied to the Visa Card on file. We believe...
this matter to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns. Management will go over Mr. [redacted]'s concerns with OM during next visit to address these issues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
received a response from the company. They apparently received my letter requesting cancellation but it wasn't filed properly. They have refunded my money.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I donot accept their resolution is because my initials and signature were used to sign the contract without my permission, I was not provided a copy of the contract at time of signing as they claim,I was told I was to get a copy sent to my email which I never received and can prove it as my email was entered wrong by the agent and was only corrected about 3 weeks later and it was then that I was informed it was a contract.
I was also not aware of the sign up fee and when I questioned why that amount was deducted from my account that was when I was told that it was a 1 year contract and had a sign up fee though I insisted with the agent that I did not want to be placed on a contract,toakere matters worst , I have not been able to train for more than 1 week now as they now have only 1 personal trainer who is not available when I used to work out, am being told they have hired a new trainer and will get back with me.
This business is a fraud and they know it.
I proved to them that I never received a copy of the said contract nor email but they keep protecting their employee who duped me into signing a contract I was not aware of, all I did was sign and initial on a signing pad and she posted my signature and initials where she wanted.
The copy of the contract was printed out for me 3 weeks later upon request,how binding can that be?Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/15 (the “Initial Term”). Member paid a total of $349.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 2/19/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreement. As a courtesy, we have waived the past due balance on the training membership and offered for Mr. [redacted] to complete the agreement term should he decide to...
access and use the training sessions. Additionally, we issued a refund of $169.96 for his monthly billed family membership back to the [redacted] card on file and mailed a check for $84.98. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns. We have downgraded member's personal training agreement to 1 session per month and we are in the process of a refunding the difference in the dues billed for the last 2 months (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
Management spoke to [redacted]z regarding the cancellation of her fitness membership. We agreed to refund the initiation fee in the amount of $52.11 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Management reviewed Mr. [redacted] complaint. As a customer consideration, we agreed to refund 10/11/2017 payment of $79.97. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Mr. [redacted] need further assistance we encourage him to...
call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have submitted docs on 8/23 which they have informed me they did not receive since the pic was incorrect (I included a picture of my original mail. I have then resent it via certified mail to P.O. box [redacted] as they told me the po box [redacted] was incorrect or for a different department. Customer service then gave me the correct P.O. box. I have submitted call logs advising what days I attended to call in included in the mail. I sent in a doctors note again, call log and letter. The letter I sent via certified was received 9/28. Total charges up to date is over $800 since I’m getting charged for only going once. And being charged monthly. ]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message from the...
business doesn't address the major issue with the training staff. They act like it never in my initial complaint. The regional manager needs to find another trainer for members to sign up with. The trainer on site has very limited hours with all members scheduling time with him. I expect the club to accommodate members and hire another trainer or refund me my money back.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolution. There was no acceptance of their lack of negligence in the case.
Regards,
[redacted]
LA Fitness added member's remaining sessions back and they are available for her to utilize.
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $320.00 down to $40.00 per month, and the new monthly rate set to take effect on 12/28/15 (a copy of the downgrade receipt is included with this response). She was not...
charged at the $320.00 rate after she requested to downgrade. In fact, the last time she was charged the original monthly training membership rate of $320.00 was on 11/28/15. This payment represented the last remaining payment of $320.00 owed by her on the initial term of her personal training agreement.
However, member disputed that charge with her bank. In doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $320.00 on her personal training membership since she still owed that final payment of $320.00 as part of the initial term of the agreement. She paid LA Fitness back for that balance on 12/18/15 but she then disputed that payment as well with her bank. Her bank has since reversed that dispute. Thus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $320.00 owed to LA Fitness and there are no further adjustments to be made.
It should also be noted that she disputed the $40.00 charge from 12/28/15 and received credit for that charge from her bank. We waived the balance that resulted from that charge. In addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $40.00 per month.
Management spoke to [redacted] regarding the incident that occurred when joining on a monthly billed membership. We explained that [redacted] has guest privileges and he is allowed to bring 2 guests accompanied by him at a time. The mobile app is only for [redacted] and [redacted] does not need a membership....
It was decided to process an immediate cancellation and issue a full refund in the amount of $84.90 back to the [redacted] for [redacted] membership. As it was not [redacted] intention to have her own membership. Members are satisfied. This issue has been resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those 3 pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contracts. Off course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here". The paper copy was provided to me 3 weeks later when I expressed my desire to not continue with the program. This vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee ever. Like I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmare. This is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible.
Regards,
[redacted]