Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am very satisfied with the outcome and I appreciate LA fitness following up with me and resolving this quickly. I appreciated their professionalism over the phone and will keep them in mind if I do decide to rejoin a gym in the future.
Regards,
[redacted]
Our Area Manager contacted member regarding her concerns. Our records reflect that she had 19 sessions remaining. We extended the expiration date of the remaining 19 sessions and made them available for her to use.
Management spoke to [redacted] regarding the incident with bringing a guest to our [redacted] location. We apologize for the experience she had and as a courtesy a refund for the Guest Pass in the amount of $15.00 has been refunded back to the [redacted] card on file. Per her request a cancellation...
has been processed and no further billing will occur. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have submitted docs on 8/23 which they have informed me they did not receive since the pic was incorrect (I included a picture of my original mail. I have then resent it via certified mail to P.O. box [redacted] as they told me the po box [redacted] was incorrect or for a different department. Customer service then gave me the correct P.O. box. I have submitted call logs advising what days I attended to call in included in the mail. I sent in a doctors note again, call log and letter. The letter I sent via certified was received 9/28. Total charges up to date is over $800 since I’m getting charged for only going once. And being charged monthly. ]
Regards,
[redacted]
Management spoke to the member on 7/31/15 and processed an immediate cancellation as well as a refund in the amount of $115.26 back to the [redacted] card. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, Management cancelled her monthly dues membership effective 12/18/2017 and processed a total refund of $80.76. Refunds typically could take up to 5-7 business days to complete and will be applied to the Visa Card on file. We believe...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message from the...
business doesn't address the major issue with the training staff. They act like it never in my initial complaint. The regional manager needs to find another trainer for members to sign up with. The trainer on site has very limited hours with all members scheduling time with him. I expect the club to accommodate members and hire another trainer or refund me my money back.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/19/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/16/14, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer
service consideration for our member.
LA Fitness processed a refund in the amount of $212.70 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management as a courtesy cancelled membership and refunded the last two payments of $29.99. Refunds can take up to 7-10 days to be processed and will go back to [redacted] on file.
We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness...
offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member. She elected to take advantage of the offer, paid the reduced cancellation fee on 12/18/14 and we cancelled the remaining term of her personal training agreementaccordingly
Management spoke to [redacted] on 6/11/15 regarding his monthly billed family membership. It was been explained that the type of membership [redacted] chose to sign up for does not give the ability to freeze the membership at 10 dollars a month. [redacted] feels he was misinformed on this policy and...
prior to the conversation cancelled his membership. No further billing will occur and it was agreed upon that a refund for the initiation in the amount of $99 dollars would be refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Management spoke to cardholder regarding complaint. As courtesy, we agreed to refund the last four payments of $29.99. Refunds typically, could take up to 5-7 days to complete and will go back to [redacted] on file. We believe this matter to resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 1/27/15 regarding her monthly billed membership. After discussion a refund in the amount of $120 was processed back to the [redacted]. Refunds take about 5-7 business days to be refunded.An immediate cancellation was processed per her request and no...
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 8/31/15 and explained to him the billings and payments he has made. He now understands why an NSF fee was applied to his account. As a courtesy we have issued a refund in the amount of $89.82 back to his checking account to cover the long distance calls. Member...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am very satisfied with the outcome and I appreciate LA fitness following up with me and resolving this quickly. I appreciated their professionalism over the phone and will keep them in mind if I do decide to rejoin a gym in the future.
Regards,
[redacted]
Our Area Manager contacted member regarding her concerns. Our records reflect that she had 19 sessions remaining. We extended the expiration date of the remaining 19 sessions and made them available for her to use.
Management spoke to [redacted] regarding the incident with bringing a guest to our [redacted] location. We apologize for the experience she had and as a courtesy a refund for the Guest Pass in the amount of $15.00 has been refunded back to the [redacted] card on file. Per her request a cancellation...
has been processed and no further billing will occur. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I have submitted docs on 8/23 which they have informed me they did not receive since the pic was incorrect (I included a picture of my original mail. I have then resent it via certified mail to P.O. box [redacted] as they told me the po box [redacted] was incorrect or for a different department. Customer service then gave me the correct P.O. box. I have submitted call logs advising what days I attended to call in included in the mail. I sent in a doctors note again, call log and letter. The letter I sent via certified was received 9/28. Total charges up to date is over $800 since I’m getting charged for only going once. And being charged monthly. ]
Regards,
[redacted]
Management spoke to the member on 7/31/15 and processed an immediate cancellation as well as a refund in the amount of $115.26 back to the [redacted] card. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, Management cancelled her monthly dues membership effective 12/18/2017 and processed a total refund of $80.76. Refunds typically could take up to 5-7 business days to complete and will be applied to the Visa Card on file. We believe...
this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The message from the...
business doesn't address the major issue with the training staff. They act like it never in my initial complaint. The regional manager needs to find another trainer for members to sign up with. The trainer on site has very limited hours with all members scheduling time with him. I expect the club to accommodate members and hire another trainer or refund me my money back.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/19/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/16/14, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer
service consideration for our member.
LA Fitness processed a refund in the amount of $212.70 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management as a courtesy cancelled membership and refunded the last two payments of $29.99. Refunds can take up to 7-10 days to be processed and will go back to [redacted] on file.
We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness...
offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member. She elected to take advantage of the offer, paid the reduced cancellation fee on 12/18/14 and we cancelled the remaining term of her personal training agreementaccordingly
Management spoke to [redacted] on 6/11/15 regarding his monthly billed family membership. It was been explained that the type of membership [redacted] chose to sign up for does not give the ability to freeze the membership at 10 dollars a month. [redacted] feels he was misinformed on this policy and...
prior to the conversation cancelled his membership. No further billing will occur and it was agreed upon that a refund for the initiation in the amount of $99 dollars would be refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Management spoke to cardholder regarding complaint. As courtesy, we agreed to refund the last four payments of $29.99. Refunds typically, could take up to 5-7 days to complete and will go back to [redacted] on file. We believe this matter to resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 1/27/15 regarding her monthly billed membership. After discussion a refund in the amount of $120 was processed back to the [redacted]. Refunds take about 5-7 business days to be refunded.An immediate cancellation was processed per her request and no...
further billing will occur. Thank you
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee.
Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 8/31/15 and explained to him the billings and payments he has made. He now understands why an NSF fee was applied to his account. As a courtesy we have issued a refund in the amount of $89.82 back to his checking account to cover the long distance calls. Member...
is satisfied. Thank you