Management contact [redacted] regarding her concerns with the experience she had at a local club when attempting to activate a guest pass. We strive to provide the best customer service to our members and guests and regret that [redacted] felt that a local staff member acted in an unprofessional...
manner.
Management attempted to locate a charge in our system with the information [redacted] provided but have been unable to locate an active membership or charge. [redacted] expressed that she simply wanted to voice her concerns related to her experience. We provided direct contact information should [redacted] need any additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness would be more than happy to re-evaluate member’s program and make any necessary changes if needed. The remaining sessions will remain available for her to use should she choose to use them.
Management spoke with Mr. [redacted] regarding his concerns and apologized to him. As a courtesy, we removed his phone number on file for Fitness and PT accounts. We believe this matter to be resolved. Thank you.
Management spoke to cardholder regarding complaint. As courtesy, we agreed to refund the last four payments of $29.99. Refunds typically, could take up to 5-7 days to complete and will go back to [redacted] on file. We believe this matter to resolved. Thank you.
Management spoke to the member on 7/31/15 and processed an immediate cancellation as well as a refund in the amount of $115.26 back to the [redacted] card. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management has made several attempts to contact [redacted] regarding her fitness membership. No voicemail was set up to leave a message. Should she wish to discuss her concerns further we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mrs. [redacted] regarding her concerns and experience at the [redacted] location. We appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classes. We regret that Mrs. [redacted] came away from a situation feeling like a local staff member acted in an unprofessional manner. LA Fitness strives to provide excellent customer service to our members and guests. As a courtesy, a refund of $62 of the initiation fee and $49.25 of monthly dues was processed. Refunds typically take 5-7 business days to complete and will be processed back to the Visa card on file. Mrs. [redacted] expressed appreciation for the follow up she received. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $358.80. Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business. He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ([redacted]).
To date, I have heard nothing additional from the business. Do you all have proof of a mailing/cashed check (front/back). The payment amounts that should have been received by check are 579.76 and $358.80. The business was advised prior to submission of the refund that the account is no longer active. The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash. $132.00 and $8.00 should have been credited back to the [redacted] ending in [redacted]. The $360 has been received back to the [redacted] ending in [redacted], that is the only amount received. At this point, the merchant has outstanding payments due to me in the amount of $1078.56. Note that there are two contracts (attached) involved and several payments made/mis allocated. Please forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method. Regards,[redacted]
Management contacted [redacted] regarding his concerns related to charges on his wife’s portion of the monthly billed family membership and his experience with a customer service representative[redacted] stated that his wife’s portion of their family membership was in a frozen status and...
was unfrozen in error on May 8, 2016. LA Fitness strives to provide excellent customer service to our members and we regret that he felt the customer service representative was unable to assist in resolving his concerns.
Our member records show a check in of the key tag for[redacted] membership, which then unfroze her portion of the account on May 8, 2016. However, as a courtesy, we have agreed to refund $33.31 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The email sent by the business company was informing the same cancellation procedure I have disagreed with. I still want the money back paid by the service not provided and a cancellation without any penalties. The contract they made me sign is illegal and against any consumer law. I continue in the same situation we were when this case was opened without any sign of good will from LA Fitness.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I saw no results from the sessions I did attend. None of the promises made to me about the program were fulfilled. I do not want to continue training at this gym.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident with bringing a guest to our [redacted] location. We apologize for the experience she had and as a courtesy a refund for the Guest Pass in the amount of $15.00 has been refunded back to the [redacted] card on file. Per her request a cancellation...
has been processed and no further billing will occur. Member is satisfied. Thank you
Member did approach [redacted] about cancelling due to financial reasons. However, at the end of every conversation, member elected to continue training to achieve his fitness goals. Thus, no cancellation was processed at those times and member continued training up until 11/7/15, more than 3 weeks after his right of rescission had lapsed. It should be noted that member did not need to go through [redacted] to process such a cancellation. If it was his intent to cancel within the rescission period, he simply need to mail a written request stating that he wished to cancel the agreement and had he mailed such a request within the rescission period, LA Fitness would have cancelled his personal training agreement.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/19/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/16/14, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer
service consideration for our member.
Our Area Manager contacted member regarding her concerns. Our records reflect that she had 19 sessions remaining. We extended the expiration date of the remaining 19 sessions and made them available for her to use.
LA Fitness processed a refund in the amount of $212.70 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
i'm quite sure that it's not the first time that gym get complain. be careful with this gym. be careful!!
Regards,
[redacted]
Management contact [redacted] regarding her concerns with the experience she had at a local club when attempting to activate a guest pass. We strive to provide the best customer service to our members and guests and regret that [redacted] felt that a local staff member acted in an unprofessional...
manner.
Management attempted to locate a charge in our system with the information [redacted] provided but have been unable to locate an active membership or charge. [redacted] expressed that she simply wanted to voice her concerns related to her experience. We provided direct contact information should [redacted] need any additional assistance. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness would be more than happy to re-evaluate member’s program and make any necessary changes if needed. The remaining sessions will remain available for her to use should she choose to use them.
Management spoke with Mr. [redacted] regarding his concerns and apologized to him. As a courtesy, we removed his phone number on file for Fitness and PT accounts. We believe this matter to be resolved. Thank you.
Management spoke to cardholder regarding complaint. As courtesy, we agreed to refund the last four payments of $29.99. Refunds typically, could take up to 5-7 days to complete and will go back to [redacted] on file. We believe this matter to resolved. Thank you.
Management spoke to the member on 7/31/15 and processed an immediate cancellation as well as a refund in the amount of $115.26 back to the [redacted] card. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management has made several attempts to contact [redacted] regarding her fitness membership. No voicemail was set up to leave a message. Should she wish to discuss her concerns further we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management contacted Mrs. [redacted] regarding her concerns and experience at the [redacted] location. We appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classes. We regret that Mrs. [redacted] came away from a situation feeling like a local staff member acted in an unprofessional manner. LA Fitness strives to provide excellent customer service to our members and guests. As a courtesy, a refund of $62 of the initiation fee and $49.25 of monthly dues was processed. Refunds typically take 5-7 business days to complete and will be processed back to the Visa card on file. Mrs. [redacted] expressed appreciation for the follow up she received. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $358.80. Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business. He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ([redacted]).
To date, I have heard nothing additional from the business. Do you all have proof of a mailing/cashed check (front/back). The payment amounts that should have been received by check are 579.76 and $358.80. The business was advised prior to submission of the refund that the account is no longer active. The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash. $132.00 and $8.00 should have been credited back to the [redacted] ending in [redacted]. The $360 has been received back to the [redacted] ending in [redacted], that is the only amount received. At this point, the merchant has outstanding payments due to me in the amount of $1078.56. Note that there are two contracts (attached) involved and several payments made/mis allocated. Please forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method. Regards,[redacted]
Management contacted [redacted] regarding his concerns related to charges on his wife’s portion of the monthly billed family membership and his experience with a customer service representative[redacted] stated that his wife’s portion of their family membership was in a frozen status and...
was unfrozen in error on May 8, 2016. LA Fitness strives to provide excellent customer service to our members and we regret that he felt the customer service representative was unable to assist in resolving his concerns.
Our member records show a check in of the key tag for[redacted] membership, which then unfroze her portion of the account on May 8, 2016. However, as a courtesy, we have agreed to refund $33.31 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The email sent by the business company was informing the same cancellation procedure I have disagreed with. I still want the money back paid by the service not provided and a cancellation without any penalties. The contract they made me sign is illegal and against any consumer law. I continue in the same situation we were when this case was opened without any sign of good will from LA Fitness.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I saw no results from the sessions I did attend. None of the promises made to me about the program were fulfilled. I do not want to continue training at this gym.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident with bringing a guest to our [redacted] location. We apologize for the experience she had and as a courtesy a refund for the Guest Pass in the amount of $15.00 has been refunded back to the [redacted] card on file. Per her request a cancellation...
has been processed and no further billing will occur. Member is satisfied. Thank you
Member did approach [redacted] about cancelling due to financial reasons. However, at the end of every conversation, member elected to continue training to achieve his fitness goals. Thus, no cancellation was processed at those times and member continued training up until 11/7/15, more than 3 weeks after his right of rescission had lapsed. It should be noted that member did not need to go through [redacted] to process such a cancellation. If it was his intent to cancel within the rescission period, he simply need to mail a written request stating that he wished to cancel the agreement and had he mailed such a request within the rescission period, LA Fitness would have cancelled his personal training agreement.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/19/14 (the “Initial Term”). She paid a total of $309.00 up front, which included the enrollment fee, processing fee and...
payment for the first four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 9/16/14, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of members agreement and she acknowledged her understanding of these billing terms by initialing the 3 separate sections outlining the payment schedule. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, she was not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness has cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer
service consideration for our member.
Our Area Manager contacted member regarding her concerns. Our records reflect that she had 19 sessions remaining. We extended the expiration date of the remaining 19 sessions and made them available for her to use.
LA Fitness processed a refund in the amount of $212.70 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
i'm quite sure that it's not the first time that gym get complain. be careful with this gym. be careful!!
Regards,
[redacted]