Management contacted [redacted] regarding a corporate rate he feels he is eligible for with our signature location. We asked that he provide some additional information in order to research the current corporate rate promotions we have and the qualifications. Once this additional information is...
received we advised [redacted] we will follow up in regards to a resolution. He is satisfied with the follow up and no further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not my signature in the attached contract. Please see my signature attached. I never signed any contacts. So you aren't removing charges as a courtesy. I would investigate who at your facility signed this contact and why. I also request an apology for this non sense and fraudulent signatures.
Regards,
[redacted]
our previous response still standsManagement spoke to [redacted] on 5/11/15 regarding her concerns with the pool being used for swim lessons. [redacted] brought up main reason for filing Revdex.com wasdue to lifeguards being late in which I advised will follow up with Home club operations manager. She was satisfied with explanation of children not being allowed intoother parts of facility beyond the pool area and is happy with the follow up. We believe this matter to be resolved.
1. I want a copy of L.A. Fitness's official policies and procedures on how their employees are to respond to harassment in the L.A. Fitness facilities. Specifically, I want a copy of LA Fitness policy on what a manager and staff will do in response to harassment, bullying and similar behavior...
conducted by members of L.A. Fitness toward other members, toward L.A. Fitness staff, and toward third-party staff, including pool staff, trainers, food vendors, and others. 2. If employees receive training on these procedures, members should have access to see what training employees receive. If the LA Fitness employees have not received the training, to include in this case the manager of the LA Fitness at Clark Street and other staff, these employees must receive training or refresher training. There needs to be a way for LA Fitness members to see that the employees have, indeed, been trained, either through a certificate or other document providing proof of this training.3. If there are no policies or procedures on harassment at LA Fitness, these must be created. Every member regardless of gender, sex or other identity should be protected from harassment. LA Fitness must provide MANDATORY HARASSMENT TRAINING TO ALL STAFF, MANAGERS INCLUDED. This is the most important part of the resolution, including the enforcement of these policies when incidents occur.4. I want written statement from L.A. Fitness or a copy of their policy that states when an individual - a member, an LA Fitness employee, or a third party employee such as pool staff, food vendors, and trainers - reports an incident of harassment, bullying and similar behavior that that individual does not face retaliation and should not fear reprimand or repercussions.
Management contacted Mrs. [redacted] regarding her concerns and experience at the [redacted] location. We appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classes. We regret that Mrs. [redacted] came away from a situation feeling like a local staff member acted in an unprofessional manner. LA Fitness strives to provide excellent customer service to our members and guests. As a courtesy, a refund of $62 of the initiation fee and $49.25 of monthly dues was processed. Refunds typically take 5-7 business days to complete and will be processed back to the Visa card on file. Mrs. [redacted] expressed appreciation for the follow up she received. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreement. As a courtesy, we have waived the past due balance on the training membership and offered for Mr. [redacted] to complete the agreement term should he decide to...
access and use the training sessions. Additionally, we issued a refund of $169.96 for his monthly billed family membership back to the [redacted] card on file and mailed a check for $84.98. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness has been in contact with member regarding her concerns. We have downgraded member's personal training agreement to 1 session per month and we are in the process of a refunding the difference in the dues billed for the last 2 months (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member received credit for the last billing from his bank.
Management spoke with Mr. [redacted] regarding his concerns. Management will go over Mr. [redacted]'s concerns with OM during next visit to address these issues. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted]. location. We strive to provide excellent customer service to both our members and guests. We regret that misinformation was provided to [redacted] regarding the amount of...
time to access our facilities when a guest pass is purchased and have addressed the situation with local staff.
As a courtesy, we have issued a refund of $15 back to the card used at the time of purchase. We believe this matter to be resolved.
Thank you.
Management has made several attempts to contact [redacted] regarding her fitness membership. No voicemail was set up to leave a message. Should she wish to discuss her concerns further we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I received the email cancellations and consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well.
As of the time of this response, member
has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual
obligation to the remaining personal training agreement term, we have released
her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member.
Management contacted [redacted] regarding his concerns related to charges on his wife’s portion of the monthly billed family membership and his experience with a customer service representative[redacted] stated that his wife’s portion of their family membership was in a frozen status and...
was unfrozen in error on May 8, 2016. LA Fitness strives to provide excellent customer service to our members and we regret that he felt the customer service representative was unable to assist in resolving his concerns.
Our member records show a check in of the key tag for[redacted] membership, which then unfroze her portion of the account on May 8, 2016. However, as a courtesy, we have agreed to refund $33.31 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist...
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is provided. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response).
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $160.00 (refund applied to the same account used for payment).
Management contacted [redacted] regarding a corporate rate he feels he is eligible for with our signature location. We asked that he provide some additional information in order to research the current corporate rate promotions we have and the qualifications. Once this additional information is...
received we advised [redacted] we will follow up in regards to a resolution. He is satisfied with the follow up and no further action will be taken at this time. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is not my signature in the attached contract. Please see my signature attached. I never signed any contacts. So you aren't removing charges as a courtesy. I would investigate who at your facility signed this contact and why. I also request an apology for this non sense and fraudulent signatures.
Regards,
[redacted]
our previous response still standsManagement spoke to [redacted] on 5/11/15 regarding her concerns with the pool being used for swim lessons. [redacted] brought up main reason for filing Revdex.com wasdue to lifeguards being late in which I advised will follow up with Home club operations manager. She was satisfied with explanation of children not being allowed intoother parts of facility beyond the pool area and is happy with the follow up. We believe this matter to be resolved.
1. I want a copy of L.A. Fitness's official policies and procedures on how their employees are to respond to harassment in the L.A. Fitness facilities. Specifically, I want a copy of LA Fitness policy on what a manager and staff will do in response to harassment, bullying and similar behavior...
conducted by members of L.A. Fitness toward other members, toward L.A. Fitness staff, and toward third-party staff, including pool staff, trainers, food vendors, and others. 2. If employees receive training on these procedures, members should have access to see what training employees receive. If the LA Fitness employees have not received the training, to include in this case the manager of the LA Fitness at Clark Street and other staff, these employees must receive training or refresher training. There needs to be a way for LA Fitness members to see that the employees have, indeed, been trained, either through a certificate or other document providing proof of this training.3. If there are no policies or procedures on harassment at LA Fitness, these must be created. Every member regardless of gender, sex or other identity should be protected from harassment. LA Fitness must provide MANDATORY HARASSMENT TRAINING TO ALL STAFF, MANAGERS INCLUDED. This is the most important part of the resolution, including the enforcement of these policies when incidents occur.4. I want written statement from L.A. Fitness or a copy of their policy that states when an individual - a member, an LA Fitness employee, or a third party employee such as pool staff, food vendors, and trainers - reports an incident of harassment, bullying and similar behavior that that individual does not face retaliation and should not fear reprimand or repercussions.
Management contacted Mrs. [redacted] regarding her concerns and experience at the [redacted] location. We appreciate our member’s feedback and concerns regarding our facility and her experience with our group fitness classes. We regret that Mrs. [redacted] came away from a situation feeling like a local staff member acted in an unprofessional manner. LA Fitness strives to provide excellent customer service to our members and guests. As a courtesy, a refund of $62 of the initiation fee and $49.25 of monthly dues was processed. Refunds typically take 5-7 business days to complete and will be processed back to the Visa card on file. Mrs. [redacted] expressed appreciation for the follow up she received. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I consider this complaint resolved.
Regards,
[redacted]
Management contacted Mr. [redacted] regarding his concerns with his monthly billed family membership and his contracted training agreement. As a courtesy, we have waived the past due balance on the training membership and offered for Mr. [redacted] to complete the agreement term should he decide to...
access and use the training sessions. Additionally, we issued a refund of $169.96 for his monthly billed family membership back to the [redacted] card on file and mailed a check for $84.98. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
LA Fitness will allow member 6 months to complete his remaining sessions. There will be no further billing for personal training dues.
LA Fitness has been in contact with member regarding her concerns. We have downgraded member's personal training agreement to 1 session per month and we are in the process of a refunding the difference in the dues billed for the last 2 months (refunds applied to the same account used...
for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member received credit for the last billing from his bank.
Management spoke with Mr. [redacted] regarding his concerns. Management will go over Mr. [redacted]'s concerns with OM during next visit to address these issues. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted]. location. We strive to provide excellent customer service to both our members and guests. We regret that misinformation was provided to [redacted] regarding the amount of...
time to access our facilities when a guest pass is purchased and have addressed the situation with local staff.
As a courtesy, we have issued a refund of $15 back to the card used at the time of purchase. We believe this matter to be resolved.
Thank you.
Management has made several attempts to contact [redacted] regarding her fitness membership. No voicemail was set up to leave a message. Should she wish to discuss her concerns further we encourage her to contact her home club. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I received the email cancellations and consider this complaint resolved.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well.
As of the time of this response, member
has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual
obligation to the remaining personal training agreement term, we have released
her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member.
Management contacted [redacted] regarding his concerns related to charges on his wife’s portion of the monthly billed family membership and his experience with a customer service representative[redacted] stated that his wife’s portion of their family membership was in a frozen status and...
was unfrozen in error on May 8, 2016. LA Fitness strives to provide excellent customer service to our members and we regret that he felt the customer service representative was unable to assist in resolving his concerns.
Our member records show a check in of the key tag for[redacted] membership, which then unfroze her portion of the account on May 8, 2016. However, as a courtesy, we have agreed to refund $33.31 back to the [redacted] Card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist...
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is provided. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response).
LA Fitness contacted member regarding her concerns. We cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $160.00 (refund applied to the same account used for payment).