Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand they have a length sleeve's FinePrint contract, however I went over all the details with the individual who signed me up, and signing up for 12 month contract was not one of the terms laid out to me. It was a monthly cost that I would incur as long as I follow the program and never once was mentioned that I had to pay for 12 months. The issue is not the contract they made me sign blindly but the description given to me in the miss information provided by the individual signing me up for the personal training. I will not pay for half of your services when I intended to sign up for one or two months and that was it. I never intended to do with your personal training that's ludicrous .
Regards,
[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/24/14 (the “Initial Term”). At the time of the sale, he paid a total of $459.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. He further agreed to make 12 more payments, in the amount of $360.00, every four weeks, beginning 8/21/14. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or terminate the agreement early without a fee. It should also be noted that member’s personal training agreement includes a provision that allows him to terminate the agreement early if he becomes physically unable to avail himself of a substantial portion of the services which he used from the commencement of the agreement until the time of disability. Such a cancellation shall be authorized by member upon his furnishing a certification of such disability by a physician. LA Fitness will honor either of these cancellation provisions in member’s personal training agreement should he elect to take advantage of them. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact Ms. [redacted] regarding the cancelation of her monthly billed membership.
We have yet to receive a return call. Per Ms. [redacted]’s request we have processed an immediate cancellation effective 10/15/14 and no further billing
will occur...
and the balance of $35.20 has been waived and no further balance will be owed. We believe this issue to be resolved at this time.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received notice of the cancellation, and am just awaiting the refund, as promised.
Thank you so incredibly much for your help and support in this matter. It means so much, and I am very grateful. Its such a relief to have this resolved (obviously, pending their following through on this action).
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his Revdex.com rebuttal. However, we have not received a returned call. Our previous response still stands. Management and Mr. [redacted] had agreed to a four month refund, membership belonging to his wife. We canceled both memberships to prevent further billings. Mr. [redacted] is not entitled to any more refunds. No further action will be taken. Thank you.
After researching [redacted] claims, in addition to the fully executed agreement (including a New Client Checklist that acknowledges he received a copy and reviewed all of the terms) it is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment.
A copy of the Agreement was also included in the Purchase Confirmation e-mail he received at the time of purchase. Account history also reflects that [redacted] was contacted to complete a follow up call to review the terms of his Agreement, but he declined and advised the representative he would rather not do the welcome call. Additionally, he contacted our Customer Service department previously to see if there was an option to suspend billing and then requested cancellation. At that time he was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contract.
If he no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted. We will work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it.
Management contacted [redacted] regarding the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the manager who processed her original cancellation request. We apologize for the experience she had and in no way condone such alleged behavior.
LA...
Fitness strives to provide excellent customer service to our members. [redacted] stated that she requested cancellation of her membership at the same time cancellation was processed for her son’s membership on November 25, 2015. To resolve [redacted] concerns, an immediate cancellation of her membership was completed on May 20, 2016 and a refund of $182.40 was processed back to the[redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I wasted enough time on this nonsense. I am not gonna spend any more time on this. LA Fitness is the most non-responsible and has the most horable customer service. I think they don't even know how to spell CUSTOMER SERVICE. To Revdex.com, please make sure people see my case. Thanks.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While Business conveniently listing all fine print on contract papers... I had no full visibility while signing up for all these details as I depended more on actual talk with people at counter.I was given clearly an impression that I can easily cancel this contract if I am moving out as long as I show my resignation letter.Business is just using fine-print documents as if I am everything was executed with full clarity.It is first time I signed up something like this and depended more just on people I spoke to and I never got the impression that it is this difficult to get off contract.Also we don't READ those 3 pages when we sign up - All signing is done through monitor/on computer with sales person where we just enter initials/e-signature.It is just not practical to read and understand all impact.More than anything - Mainly my case is genuine and business is just trying to push contract than trying to understand my situation and come for more reasonable agreement.What is acceptable is: They charged me again on 08/28 ~$250 and I am hoping to end this matter with this than paying any half-contract pay.
Regards,
[redacted]
Management spoke to Ms. [redacted] on 11/24/14regarding the cancellation of her monthly billed membership. Per her request a cancellationwas processed and no further billing will occur. However, as a courtesy we havewaived the balance In the amount of $34.99, no further balance is owed. Memberis...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I've already paid two months that I was not able to use. I don't want to pay another dollar waiting for a response. My experience with corporate was so horrific that I'm no longer interested in their services.
Regards,[redacted]
To whom it may concern, I just received an email from Revdex.com saying that the case is closed because Revdex.com didn't...
hear from me.I want to clarify the business did call me and resolved the issue and I am very satisfied with the result. The complaint ID is [redacted].Thank you very much for your assistance. I didn't receive any emails asking for my inputs regarding the complaint. I want to make sure to let you know that I am satisfied with the outcome even if the case is already closed. Maybe you can change the corresponding Revdex.com Review.Thank you again for your help! Best,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/2/16 (the “Initial Term”). Member paid a total of $509.00 up front, which included the enrollment fee of $99.00, processing fee...
of $50.00 and $360.00 for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, for 8 sessions every month, beginning 3/2/16, for the remainder of the Initial Term. Member returned on 2/5/16 because she wanted to lower her initial first month payment (which included with enrollment and processing fees) to fit within her budget but she still wanted to train 8 times per month at the $360.00 per month rate. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason.
Thus, in order to accomplish what member had requested, her original agreement was cancelled and she signed up on a new agreement. The new agreement was also for a minimum initial term of 12 months, beginning 2/5/16. Member paid a total of $284.00 up front, which included the enrollment fee of $99.00, processing fee of $50.00 and $135.00 for the first month of 3 personal training sessions. The same day, member upgraded that new agreement from $135.00 for 3 sessions per month to $360.00 for 8 sessions per month with the monthly rate of $360.00 beginning 3/5/16 (copies of both agreements and the upgrade authorization are included with this response).
However, member did not request cancel the new agreement within the 3-day right afforded to her. Thus, under the clear and explicit terms of the new agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have never answered my question. Why would one be one month and the other not? So now this proves they are wrong. I am still a refund of $1152.00. I am not budging. I will wait for an offer from them.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest pass. Member will follow up at the club and...
LA Fitness cancelled member's personal training agreement and a refund in the amount of $259.00 was processed on 4/15/16 (refund applied to the same account used for payment).
Management has made attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a returned call. Management as a courtesy agreed to cancel his membership and ensured no further billing. Should Mr. [redacted] wish discuss further, we encourage member to call us. We believe...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand they have a length sleeve's FinePrint contract, however I went over all the details with the individual who signed me up, and signing up for 12 month contract was not one of the terms laid out to me. It was a monthly cost that I would incur as long as I follow the program and never once was mentioned that I had to pay for 12 months. The issue is not the contract they made me sign blindly but the description given to me in the miss information provided by the individual signing me up for the personal training. I will not pay for half of your services when I intended to sign up for one or two months and that was it. I never intended to do with your personal training that's ludicrous .
Regards,
[redacted]
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 7/24/14 (the “Initial Term”). At the time of the sale, he paid a total of $459.00, which included the enrollment fee, processing fee and payment for the first...
four weeks of sessions. He further agreed to make 12 more payments, in the amount of $360.00, every four weeks, beginning 8/21/14. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Additionally, his personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or terminate the agreement early without a fee. It should also be noted that member’s personal training agreement includes a provision that allows him to terminate the agreement early if he becomes physically unable to avail himself of a substantial portion of the services which he used from the commencement of the agreement until the time of disability. Such a cancellation shall be authorized by member upon his furnishing a certification of such disability by a physician. LA Fitness will honor either of these cancellation provisions in member’s personal training agreement should he elect to take advantage of them. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Management has made several attempts to contact Ms. [redacted] regarding the cancelation of her monthly billed membership.
We have yet to receive a return call. Per Ms. [redacted]’s request we have processed an immediate cancellation effective 10/15/14 and no further billing
will occur...
and the balance of $35.20 has been waived and no further balance will be owed. We believe this issue to be resolved at this time.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have received notice of the cancellation, and am just awaiting the refund, as promised.
Thank you so incredibly much for your help and support in this matter. It means so much, and I am very grateful. Its such a relief to have this resolved (obviously, pending their following through on this action).
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his Revdex.com rebuttal. However, we have not received a returned call. Our previous response still stands. Management and Mr. [redacted] had agreed to a four month refund, membership belonging to his wife. We canceled both memberships to prevent further billings. Mr. [redacted] is not entitled to any more refunds. No further action will be taken. Thank you.
After researching [redacted] claims, in addition to the fully executed agreement (including a New Client Checklist that acknowledges he received a copy and reviewed all of the terms) it is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment.
A copy of the Agreement was also included in the Purchase Confirmation e-mail he received at the time of purchase. Account history also reflects that [redacted] was contacted to complete a follow up call to review the terms of his Agreement, but he declined and advised the representative he would rather not do the welcome call. Additionally, he contacted our Customer Service department previously to see if there was an option to suspend billing and then requested cancellation. At that time he was reminded of the Voluntary Cancelation provision which allows a member to cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. [redacted] elected not to take advantage of this provision, so the billing continued pursuant to the terms of the contract.
If he no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted. We will work with him to make sure we can reasonably accommodate his schedule and provide him with the service he contracted for if he will allow it.
Management contacted [redacted] regarding the cancellation of her monthly billed membership and her frustration with the lack of responsiveness by the manager who processed her original cancellation request. We apologize for the experience she had and in no way condone such alleged behavior.
LA...
Fitness strives to provide excellent customer service to our members. [redacted] stated that she requested cancellation of her membership at the same time cancellation was processed for her son’s membership on November 25, 2015. To resolve [redacted] concerns, an immediate cancellation of her membership was completed on May 20, 2016 and a refund of $182.40 was processed back to the[redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[I wasted enough time on this nonsense. I am not gonna spend any more time on this. LA Fitness is the most non-responsible and has the most horable customer service. I think they don't even know how to spell CUSTOMER SERVICE. To Revdex.com, please make sure people see my case. Thanks.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While Business conveniently listing all fine print on contract papers... I had no full visibility while signing up for all these details as I depended more on actual talk with people at counter.I was given clearly an impression that I can easily cancel this contract if I am moving out as long as I show my resignation letter.Business is just using fine-print documents as if I am everything was executed with full clarity.It is first time I signed up something like this and depended more just on people I spoke to and I never got the impression that it is this difficult to get off contract.Also we don't READ those 3 pages when we sign up - All signing is done through monitor/on computer with sales person where we just enter initials/e-signature.It is just not practical to read and understand all impact.More than anything - Mainly my case is genuine and business is just trying to push contract than trying to understand my situation and come for more reasonable agreement.What is acceptable is: They charged me again on 08/28 ~$250 and I am hoping to end this matter with this than paying any half-contract pay.
Regards,
[redacted]
Member's remaining sessions have been added back and are available for him to utilize.
Management spoke to Ms. [redacted] on 11/24/14regarding the cancellation of her monthly billed membership. Per her request a cancellationwas processed and no further billing will occur. However, as a courtesy we havewaived the balance In the amount of $34.99, no further balance is owed. Memberis...
satisfied. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I've already paid two months that I was not able to use. I don't want to pay another dollar waiting for a response. My experience with corporate was so horrific that I'm no longer interested in their services.
Regards,[redacted]
To whom it may concern, I just received an email from Revdex.com saying that the case is closed because Revdex.com didn't...
hear from me.I want to clarify the business did call me and resolved the issue and I am very satisfied with the result. The complaint ID is [redacted].Thank you very much for your assistance. I didn't receive any emails asking for my inputs regarding the complaint. I want to make sure to let you know that I am satisfied with the outcome even if the case is already closed. Maybe you can change the corresponding Revdex.com Review.Thank you again for your help! Best,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 2/2/16 (the “Initial Term”). Member paid a total of $509.00 up front, which included the enrollment fee of $99.00, processing fee...
of $50.00 and $360.00 for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $360.00 each, for 8 sessions every month, beginning 3/2/16, for the remainder of the Initial Term. Member returned on 2/5/16 because she wanted to lower her initial first month payment (which included with enrollment and processing fees) to fit within her budget but she still wanted to train 8 times per month at the $360.00 per month rate. Member’s personal training services agreement specifically provided her with a 3-day right to cancel, for any reason.
Thus, in order to accomplish what member had requested, her original agreement was cancelled and she signed up on a new agreement. The new agreement was also for a minimum initial term of 12 months, beginning 2/5/16. Member paid a total of $284.00 up front, which included the enrollment fee of $99.00, processing fee of $50.00 and $135.00 for the first month of 3 personal training sessions. The same day, member upgraded that new agreement from $135.00 for 3 sessions per month to $360.00 for 8 sessions per month with the monthly rate of $360.00 beginning 3/5/16 (copies of both agreements and the upgrade authorization are included with this response).
However, member did not request cancel the new agreement within the 3-day right afforded to her. Thus, under the clear and explicit terms of the new agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They have never answered my question. Why would one be one month and the other not? So now this proves they are wrong. I am still a refund of $1152.00. I am not budging. I will wait for an offer from them.
Regards,
[redacted]
Management spoke to [redacted] regarding the incident that occurred when he was trying to utilize a guest past, we apologize for how this situation was handled and offered for [redacted] to speak to the Operations manager directly in regards to using a guest pass. Member will follow up at the club and...
is satisfied with the resolution. Thank you.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $259.00 was processed on 4/15/16 (refund applied to the same account used for payment).
Management has made attempts to contact Mr. [redacted] to discuss his concerns. However, we have not received a returned call. Management as a courtesy agreed to cancel his membership and ensured no further billing. Should Mr. [redacted] wish discuss further, we encourage member to call us. We believe...
this matter to be resolved. Thank you.