Management reviewed Mr. [redacted] complaint. As a customer consideration, we agreed to refund 10/11/2017 payment of $79.97. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Mr. [redacted] need further assistance we encourage him to...
call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolution. There was no acceptance of their lack of negligence in the case.
Regards,
[redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than 25 miles from an LA Fitness location. Member may terminate the agreement by supplying proof of residence. LA Fitness did not receive proof of such a relocation....
Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in July. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. Member elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordingly. However, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The email sent by the business company was informing the same cancellation procedure I have disagreed with. I still want the money back paid by the service not provided and a cancellation without any penalties. The contract they made me sign is illegal and against any consumer law. I continue in the same situation we were when this case was opened without any sign of good will from LA Fitness.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/6/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Our District Vice President contacted member regarding his concerns. Member elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/17. Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
received a response from the company. They apparently received my letter requesting cancellation but it wasn't filed properly. They have refunded my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
i'm quite sure that it's not the first time that gym get complain. be careful with this gym. be careful!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I donot accept their resolution is because my initials and signature were used to sign the contract without my permission, I was not provided a copy of the contract at time of signing as they claim,I was told I was to get a copy sent to my email which I never received and can prove it as my email was entered wrong by the agent and was only corrected about 3 weeks later and it was then that I was informed it was a contract.
I was also not aware of the sign up fee and when I questioned why that amount was deducted from my account that was when I was told that it was a 1 year contract and had a sign up fee though I insisted with the agent that I did not want to be placed on a contract,toakere matters worst , I have not been able to train for more than 1 week now as they now have only 1 personal trainer who is not available when I used to work out, am being told they have hired a new trainer and will get back with me.
This business is a fraud and they know it.
I proved to them that I never received a copy of the said contract nor email but they keep protecting their employee who duped me into signing a contract I was not aware of, all I did was sign and initial on a signing pad and she posted my signature and initials where she wanted.
The copy of the contract was printed out for me 3 weeks later upon request,how binding can that be?Regards,[redacted]
Management has made several attempts to contact. [redacted] regarding the reinstatement of her membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss her concerns further. Thank you.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have received your calls but I am hearing impaired and cannot respond by phone. I'd be happy to correspond with you thru email. [redacted]@gmail.com
Member did approach [redacted] about cancelling due to financial reasons. However, at the end of every conversation, member elected to continue training to achieve his fitness goals. Thus, no cancellation was processed at those times and member continued training up until 11/7/15, more than 3 weeks after his right of rescission had lapsed. It should be noted that member did not need to go through [redacted] to process such a cancellation. If it was his intent to cancel within the rescission period, he simply need to mail a written request stating that he wished to cancel the agreement and had he mailed such a request within the rescission period, LA Fitness would have cancelled his personal training agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This complaint has been satisfied in a satisfactory manner.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/15 (the “Initial Term”). Member paid a total of $349.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 2/19/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A manager did call me. He did claim that the employee would be spoken to. However, I still see that employee and he has not offered an apology for his actions nor has the local manager. Its busoness as usual. The company made no offer for recompense. The company offered nothing more than lipservice. Actions speak louder than words and if a professional establishment had any idea that their employee was physically threatening others, a real investigation would be performed. I'm not convinced that anything I said was taken seriously.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $358.80. Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business. He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ([redacted]).
To date, I have heard nothing additional from the business. Do you all have proof of a mailing/cashed check (front/back). The payment amounts that should have been received by check are 579.76 and $358.80. The business was advised prior to submission of the refund that the account is no longer active. The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash. $132.00 and $8.00 should have been credited back to the [redacted] ending in [redacted]. The $360 has been received back to the [redacted] ending in [redacted], that is the only amount received. At this point, the merchant has outstanding payments due to me in the amount of $1078.56. Note that there are two contracts (attached) involved and several payments made/mis allocated. Please forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never provided with a copy of the contract for my own records. I was told I would receive a copy that same day, and it wasn't provided for me. I requested one several times, through multiple avenues, and instead was only sent my confirmation email repeatedly. Because of this, the business violated the terms of the contract and nullified it. I also endured harassment at the hands of the district VP when he called me about the complaint. The emotional distress that resulted has made me feel uncomfortable about going into any LA Fitness facility, ever again, even if it is just to complete a cancellation request.
Regards,
[redacted]
Management spoke to [redacted]z regarding the cancellation of her fitness membership. We agreed to refund the initiation fee in the amount of $52.11 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I saw no results from the sessions I did attend. None of the promises made to me about the program were fulfilled. I do not want to continue training at this gym.
Regards,
[redacted]
We have made several attempts to
contact Mr. [redacted] in regards to the miscommunication that occurred at the time
of joining his annual membership. We encourage Mr. [redacted] to return our call to
discuss this further. Thank you.
Management reviewed Mr. [redacted] complaint. As a customer consideration, we agreed to refund 10/11/2017 payment of $79.97. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] on file. Should Mr. [redacted] need further assistance we encourage him to...
call us. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The suggested result from the business did not resolve any of the issues outlined in my complaint, nor did they provide a suitable possible resolution. There was no acceptance of their lack of negligence in the case.
Regards,
[redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than 25 miles from an LA Fitness location. Member may terminate the agreement by supplying proof of residence. LA Fitness did not receive proof of such a relocation....
Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in July. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. Member elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordingly. However, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The email sent by the business company was informing the same cancellation procedure I have disagreed with. I still want the money back paid by the service not provided and a cancellation without any penalties. The contract they made me sign is illegal and against any consumer law. I continue in the same situation we were when this case was opened without any sign of good will from LA Fitness.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/6/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Our District Vice President contacted member regarding his concerns. Member elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/17. Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I...
received a response from the company. They apparently received my letter requesting cancellation but it wasn't filed properly. They have refunded my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
i'm quite sure that it's not the first time that gym get complain. be careful with this gym. be careful!!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not...
resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your response. I am appreciative that LA Fitness has cancelled my personal training program due to the reasons explained in my initial complaint. However, the part that I am not satisfied with is the fact that my account reflects that I have 10 training sessions - increased from the initial 8 when I made my complaint - at a cost of $40 each. Since I am unable to use these sessions due to trainer non-availability and quality of training, I do not feel that I should be out money for sessions that have not been used and thus a service non rendered. I would appreciate a refund of these remaining unused sessions on my account in order to close this matter.]
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reason I donot accept their resolution is because my initials and signature were used to sign the contract without my permission, I was not provided a copy of the contract at time of signing as they claim,I was told I was to get a copy sent to my email which I never received and can prove it as my email was entered wrong by the agent and was only corrected about 3 weeks later and it was then that I was informed it was a contract.
I was also not aware of the sign up fee and when I questioned why that amount was deducted from my account that was when I was told that it was a 1 year contract and had a sign up fee though I insisted with the agent that I did not want to be placed on a contract,toakere matters worst , I have not been able to train for more than 1 week now as they now have only 1 personal trainer who is not available when I used to work out, am being told they have hired a new trainer and will get back with me.
This business is a fraud and they know it.
I proved to them that I never received a copy of the said contract nor email but they keep protecting their employee who duped me into signing a contract I was not aware of, all I did was sign and initial on a signing pad and she posted my signature and initials where she wanted.
The copy of the contract was printed out for me 3 weeks later upon request,how binding can that be?Regards,[redacted]
Management has made several attempts to contact. [redacted] regarding the reinstatement of her membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss her concerns further. Thank you.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have received your calls but I am hearing impaired and cannot respond by phone. I'd be happy to correspond with you thru email. [redacted]@gmail.com
Member did approach [redacted] about cancelling due to financial reasons. However, at the end of every conversation, member elected to continue training to achieve his fitness goals. Thus, no cancellation was processed at those times and member continued training up until 11/7/15, more than 3 weeks after his right of rescission had lapsed. It should be noted that member did not need to go through [redacted] to process such a cancellation. If it was his intent to cancel within the rescission period, he simply need to mail a written request stating that he wished to cancel the agreement and had he mailed such a request within the rescission period, LA Fitness would have cancelled his personal training agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This complaint has been satisfied in a satisfactory manner.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/19/15 (the “Initial Term”). Member paid a total of $349.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. He further agreed to make 11 more payments, in the amount of $200.00 each, every month, beginning 2/19/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the agreement and abandon his contractual obligations early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A manager did call me. He did claim that the employee would be spoken to. However, I still see that employee and he has not offered an apology for his actions nor has the local manager. Its busoness as usual. The company made no offer for recompense. The company offered nothing more than lipservice. Actions speak louder than words and if a professional establishment had any idea that their employee was physically threatening others, a real investigation would be performed. I'm not convinced that anything I said was taken seriously.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached a copy of my [redacted] Bank credits for the time period mentioned, which none will reflect any refunds in the amount of $358.80. Also, I spoke with the regional manager over a month ago to advise that no check was/has been received from the business. He was supposed to look into it and I advised him to prevent further delay, I would prefer picking up the check in person from the [redacted] location ([redacted]).
To date, I have heard nothing additional from the business. Do you all have proof of a mailing/cashed check (front/back). The payment amounts that should have been received by check are 579.76 and $358.80. The business was advised prior to submission of the refund that the account is no longer active. The GM confirmed that he would ensure the payment would be submitted by check awhich was paid by me in cash. $132.00 and $8.00 should have been credited back to the [redacted] ending in [redacted]. The $360 has been received back to the [redacted] ending in [redacted], that is the only amount received. At this point, the merchant has outstanding payments due to me in the amount of $1078.56. Note that there are two contracts (attached) involved and several payments made/mis allocated. Please forward the name/address of the registered agent for the state of [redacted] and I will resolve via alternative method. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never provided with a copy of the contract for my own records. I was told I would receive a copy that same day, and it wasn't provided for me. I requested one several times, through multiple avenues, and instead was only sent my confirmation email repeatedly. Because of this, the business violated the terms of the contract and nullified it. I also endured harassment at the hands of the district VP when he called me about the complaint. The emotional distress that resulted has made me feel uncomfortable about going into any LA Fitness facility, ever again, even if it is just to complete a cancellation request.
Regards,
[redacted]
Management spoke to [redacted]z regarding the cancellation of her fitness membership. We agreed to refund the initiation fee in the amount of $52.11 back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I saw no results from the sessions I did attend. None of the promises made to me about the program were fulfilled. I do not want to continue training at this gym.
Regards,
[redacted]
We have made several attempts to
contact Mr. [redacted] in regards to the miscommunication that occurred at the time
of joining his annual membership. We encourage Mr. [redacted] to return our call to
discuss this further. Thank you.