As of the time of this response, member
has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual
obligation to the remaining personal training agreement term, we have released
her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I received the email cancellations and consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member received credit for the last billing from his bank.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than 25 miles from an LA Fitness location. Member may terminate the agreement by supplying proof of residence. LA Fitness did not receive proof of such a relocation....
Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in July. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. Member elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordingly. However, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This complaint has been satisfied in a satisfactory manner.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness...
offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member. She elected to take advantage of the offer, paid the reduced cancellation fee on 12/18/14 and we cancelled the remaining term of her personal training agreementaccordingly
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have received your calls but I am hearing impaired and cannot respond by phone. I'd be happy to correspond with you thru email. [redacted]@gmail.com
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist...
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is provided. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response).
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted]. location. We strive to provide excellent customer service to both our members and guests. We regret that misinformation was provided to [redacted] regarding the amount of...
time to access our facilities when a guest pass is purchased and have addressed the situation with local staff.
As a courtesy, we have issued a refund of $15 back to the card used at the time of purchase. We believe this matter to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never provided with a copy of the contract for my own records. I was told I would receive a copy that same day, and it wasn't provided for me. I requested one several times, through multiple avenues, and instead was only sent my confirmation email repeatedly. Because of this, the business violated the terms of the contract and nullified it. I also endured harassment at the hands of the district VP when he called me about the complaint. The emotional distress that resulted has made me feel uncomfortable about going into any LA Fitness facility, ever again, even if it is just to complete a cancellation request.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/6/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Our District Vice President contacted member regarding his concerns. Member elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/17. Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am very satisfied with the outcome and I appreciate LA fitness following up with me and resolving this quickly. I appreciated their professionalism over the phone and will keep them in mind if I do decide to rejoin a gym in the future.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well.
We have made several attempts to
contact Mr. [redacted] in regards to the miscommunication that occurred at the time
of joining his annual membership. We encourage Mr. [redacted] to return our call to
discuss this further. Thank you.
Management has made several attempts to contact. [redacted] regarding the reinstatement of her membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss her concerns further. Thank you.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A manager did call me. He did claim that the employee would be spoken to. However, I still see that employee and he has not offered an apology for his actions nor has the local manager. Its busoness as usual. The company made no offer for recompense. The company offered nothing more than lipservice. Actions speak louder than words and if a professional establishment had any idea that their employee was physically threatening others, a real investigation would be performed. I'm not convinced that anything I said was taken seriously.
Regards,
[redacted]
Management spoke to [redacted] on 6/11/15 regarding his monthly billed family membership. It was been explained that the type of membership [redacted] chose to sign up for does not give the ability to freeze the membership at 10 dollars a month. [redacted] feels he was misinformed on this policy and...
prior to the conversation cancelled his membership. No further billing will occur and it was agreed upon that a refund for the initiation in the amount of $99 dollars would be refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you
As of the time of this response, member
has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual
obligation to the remaining personal training agreement term, we have released
her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will no longer attempt to call or
pursue her for the outstanding balance she currently owes. Please note that we
are not contractually obligated to provide this remedy, but this is being done
as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me. I received the email cancellations and consider this complaint resolved.
Regards,
[redacted]
LA Fitness will allow member 6 months to complete his remaining sessions. There will be no further billing for personal training dues.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Member received credit for the last billing from his bank.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member’s personal training agreement includes a provision that entitles him to terminate the agreement early if he moves further than 25 miles from an LA Fitness location. Member may terminate the agreement by supplying proof of residence. LA Fitness did not receive proof of such a relocation....
Nevertheless, LA Fitness offered terminate his agreement early upon payment of the outstanding balance from his regular monthly billing which returned declined from his bank in July. Please note that we were not contractually obligated to provide this remedy, but this was offered as a customer service consideration for our member. Member elected to take advantage of the offer, paid the outstnading balance and we cancelled the remaining term of his personal training agreement accordingly. However, he is not entitled to a refund of the payment he voluntarily made on top of the consideration already provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. This complaint has been satisfied in a satisfactory manner.
Regards,
[redacted]
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, LA Fitness...
offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance as a customer service consideration for our member. She elected to take advantage of the offer, paid the reduced cancellation fee on 12/18/14 and we cancelled the remaining term of her personal training agreementaccordingly
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have received your calls but I am hearing impaired and cannot respond by phone. I'd be happy to correspond with you thru email. [redacted]@gmail.com
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day he enrolled. In addition, his agreement included a New Client Checklist...
which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement and his understanding that, after the initial term, the services would continue at the same price and with the same billing cycle until written notice to cancel is provided. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement, New Client Checklist and confirming e-mail are included with this response).
Management contacted [redacted] regarding his concerns with the terms of his guest pass purchased at our [redacted]. location. We strive to provide excellent customer service to both our members and guests. We regret that misinformation was provided to [redacted] regarding the amount of...
time to access our facilities when a guest pass is purchased and have addressed the situation with local staff.
As a courtesy, we have issued a refund of $15 back to the card used at the time of purchase. We believe this matter to be resolved.
Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never provided with a copy of the contract for my own records. I was told I would receive a copy that same day, and it wasn't provided for me. I requested one several times, through multiple avenues, and instead was only sent my confirmation email repeatedly. Because of this, the business violated the terms of the contract and nullified it. I also endured harassment at the hands of the district VP when he called me about the complaint. The emotional distress that resulted has made me feel uncomfortable about going into any LA Fitness facility, ever again, even if it is just to complete a cancellation request.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/6/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 11/6/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. Our District Vice President contacted member regarding his concerns. Member elected to take advantage of the voluntary cancellation provision in his agreement and paid the cancellation fee on 2/10/17. Accordingly, we cancelled the remaining term of his personal training agreement and gave him an additional month to complete his remaining personal training sessions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I am very satisfied with the outcome and I appreciate LA fitness following up with me and resolving this quickly. I appreciated their professionalism over the phone and will keep them in mind if I do decide to rejoin a gym in the future.
Regards,
[redacted]
LA Fitness contacted member regarding his concerns. We will allow member additional time to use the remaining personal training sessions and provided his wife with access to the sessions so that she may use them as well.
We have made several attempts to
contact Mr. [redacted] in regards to the miscommunication that occurred at the time
of joining his annual membership. We encourage Mr. [redacted] to return our call to
discuss this further. Thank you.
Management has made several attempts to contact. [redacted] regarding the reinstatement of her membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss her concerns further. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A manager did call me. He did claim that the employee would be spoken to. However, I still see that employee and he has not offered an apology for his actions nor has the local manager. Its busoness as usual. The company made no offer for recompense. The company offered nothing more than lipservice. Actions speak louder than words and if a professional establishment had any idea that their employee was physically threatening others, a real investigation would be performed. I'm not convinced that anything I said was taken seriously.
Regards,
[redacted]
Management spoke to [redacted] on 6/11/15 regarding his monthly billed family membership. It was been explained that the type of membership [redacted] chose to sign up for does not give the ability to freeze the membership at 10 dollars a month. [redacted] feels he was misinformed on this policy and...
prior to the conversation cancelled his membership. No further billing will occur and it was agreed upon that a refund for the initiation in the amount of $99 dollars would be refunded back to the [redacted] on file. Refunds take about 5-7 business days to be refunded back. Member is satisfied. Thank you