Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those 3 pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contracts. Off course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here". The paper copy was provided to me 3 weeks later when I expressed my desire to not continue with the program. This vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee ever. Like I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmare. This is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. The cancellation procedures were explained to him and per his request his monthly billed membership was cancelled and no further billing will occur. [redacted] is satisfied with the follow up. Thank you
Management spoke to Mr. [redacted] on 6/16/15 regarding the cancellation of his monthly billed membership. Per his request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $63.58 has been processed back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement and her regular fitness membership with no further billing or obligation.
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $320.00 down to $40.00 per month, and the new monthly rate set to take effect on 12/28/15 (a copy of the downgrade receipt is included with this response). She was not...
charged at the $320.00 rate after she requested to downgrade. In fact, the last time she was charged the original monthly training membership rate of $320.00 was on 11/28/15. This payment represented the last remaining payment of $320.00 owed by her on the initial term of her personal training agreement.
However, member disputed that charge with her bank. In doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $320.00 on her personal training membership since she still owed that final payment of $320.00 as part of the initial term of the agreement. She paid LA Fitness back for that balance on 12/18/15 but she then disputed that payment as well with her bank. Her bank has since reversed that dispute. Thus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $320.00 owed to LA Fitness and there are no further adjustments to be made.
It should also be noted that she disputed the $40.00 charge from 12/28/15 and received credit for that charge from her bank. We waived the balance that resulted from that charge. In addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $40.00 per month.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
LA Fitness has never addressed the original complaint. The original complaint remains the company representive who convinced me to purchase their training services. I told the sales person numerous times wanted 6 months of training, The sales person fraudulently changed the term of the contract from 6 months to 12 months and didn't tell me he was changing the contract length.
I tried numerous times to get the contract amended to the original term of 6 months I originally requested and was told by every person I talked to at the fitness club or on the phone they did not have the authority to change the contact length. When I finally spoke with someone who claimed to be a regional Vice President, he refused to amend the contract. When I asked to speak to his supervisor, he refused to put me in contact with his supervisor, nor provide me with his supervisors contact information.
He informed me my only remedy was to sue LA Fitness in court.
The practice of changing contract lengths without informing the customer appears to be common practice. The company has lost several class action suites and paid customers millions of dollars because of fraudulent practices, and is currently facing another class action suite in California. If the company is unwilling to change the length of my contract to the length I originally requested, I don't see where I have any option but to take the company to court
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from LA Fitness had several phone conversations with me. I don't live in the area and wanted to purchase A FEW personal training sessions meaning anywhere from one to five depending on what my sister needed. He lied and told her the contract she signed was what I had agreed. I was abundantly clear to him on the phone about only wanting a few sessions. LA Fitness just says he no longer works there and they have no record of the call. If you read their [redacted] reviews you'll see I'm FAR from alone on feeling defrauded by their business practices. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. We encourage Ms. [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Our previous response still standsManagement spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication and explained how the family memberships work in regards to the month rate per person should one member choose to cancel. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. No further action will be taken. Thank you
Management spoke with [redacted] regarding her concerns. We agreed to comp freeze her membership for 2 months. Management also provided [redacted] with her contact information should she need further assistance. We believe this matter to be resolved. Thank you.
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no response. We encourage member to return our District Manager's call. He can reach [redacted] directly at [redacted]
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, 2016 with our [redacted] location. We strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges...
processed when signing up for the monthly billed family membership.
According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $60.98 plus tax and the Kids Klub membership that includes access for two children is $20 a month plus tax. [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amount. She has expressed that she plans to continue to be a member. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I can't believe that a organization of this size would play the games they are playing. Again, I received an email on August 2nd stating if would be 7 - 10 days and now that I have filed this complaint they have decided to submit a refund without even giving me a a courtesy call to explain. This place makes millions of dollars annually and to conduct business in this matter to me as a veteran who served 25 years shows me a lack of integrity and I refuse to give this organization another dime.
If I see a refund then I will except it but until that time I will not accept their word because I have come to discover that it is not value at all. I have been told many thing by employees and they have failed to stand by their word.
Our position has not changed. Member's concerns were addressed in our initial response. However, as of the time of this response, member has not made any of the payments owed since 4/10/15 and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolution. I reject this offer as I don't deem getting half of my money back is fair. I was getting charged for not using their gym, and during the time they provided no service to me whatsoever. I would like a full refund.
Regards,
[redacted]
Our District Vice President, [redacted] G. and the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement...
(“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/12/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to...
cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The explanation provided is more than ridiculous, when they are vending the program to you, you have no time to read all the information written in those 3 pages in a computer screen, and you only follows the explanation the vendor is giving to you, and precisely that is the way they use to involve you in these unfair contracts. Off course my signature is there, I signed it in the computer screen, the vendor just said "signature here and here, initial here and here". The paper copy was provided to me 3 weeks later when I expressed my desire to not continue with the program. This vendor NEVER explain to me even that those papers are a contract, I always was told I can cancel at any time, no mention to any cancellation fee ever. Like I express before, I am not going to continue with this program and I am not going to pay a penny to get out of this nightmare. This is unbelievable, I am sorry because I like the gym per se and I don't want to lose the membership, but that fake program, absolutely NO, no mention the trainer assigned to me not even has a plan to do anything, just walking around to see what equipment is off to set me there, horrible.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his monthly billed membership. The cancellation procedures were explained to him and per his request his monthly billed membership was cancelled and no further billing will occur. [redacted] is satisfied with the follow up. Thank you
Management spoke to Mr. [redacted] on 6/16/15 regarding the cancellation of his monthly billed membership. Per his request an immediate cancellation has been processed and no further billing will occur. A refund in the amount of $63.58 has been processed back to the [redacted] card. Refunds take about 5-7...
business days to be refunded. The balance in the amount of $36.79 has been waived. Member is satisfied. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement and her regular fitness membership with no further billing or obligation.
Our records reflect that member requested to downgrade her personal training agreement on 12/8/15, with a decrease in dues from $320.00 down to $40.00 per month, and the new monthly rate set to take effect on 12/28/15 (a copy of the downgrade receipt is included with this response). She was not...
charged at the $320.00 rate after she requested to downgrade. In fact, the last time she was charged the original monthly training membership rate of $320.00 was on 11/28/15. This payment represented the last remaining payment of $320.00 owed by her on the initial term of her personal training agreement.
However, member disputed that charge with her bank. In doing so, she received a credit for that charge from her bank and it resulted in an outstanding balance of $320.00 on her personal training membership since she still owed that final payment of $320.00 as part of the initial term of the agreement. She paid LA Fitness back for that balance on 12/18/15 but she then disputed that payment as well with her bank. Her bank has since reversed that dispute. Thus, as it stands, will all payments made, disputes initiated and/or reversed and credits member has received from her bank, she has essentially made the one last payment of $320.00 owed to LA Fitness and there are no further adjustments to be made.
It should also be noted that she disputed the $40.00 charge from 12/28/15 and received credit for that charge from her bank. We waived the balance that resulted from that charge. In addition, we will allow member to complete her remaining sessions without having to continue her personal training agreement at $40.00 per month.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear
LA Fitness has never addressed the original complaint. The original complaint remains the company representive who convinced me to purchase their training services. I told the sales person numerous times wanted 6 months of training, The sales person fraudulently changed the term of the contract from 6 months to 12 months and didn't tell me he was changing the contract length.
I tried numerous times to get the contract amended to the original term of 6 months I originally requested and was told by every person I talked to at the fitness club or on the phone they did not have the authority to change the contact length. When I finally spoke with someone who claimed to be a regional Vice President, he refused to amend the contract. When I asked to speak to his supervisor, he refused to put me in contact with his supervisor, nor provide me with his supervisors contact information.
He informed me my only remedy was to sue LA Fitness in court.
The practice of changing contract lengths without informing the customer appears to be common practice. The company has lost several class action suites and paid customers millions of dollars because of fraudulent practices, and is currently facing another class action suite in California. If the company is unwilling to change the length of my contract to the length I originally requested, I don't see where I have any option but to take the company to court
Regards,[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The representative from LA Fitness had several phone conversations with me. I don't live in the area and wanted to purchase A FEW personal training sessions meaning anywhere from one to five depending on what my sister needed. He lied and told her the contract she signed was what I had agreed. I was abundantly clear to him on the phone about only wanting a few sessions. LA Fitness just says he no longer works there and they have no record of the call. If you read their [redacted] reviews you'll see I'm FAR from alone on feeling defrauded by their business practices. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. We encourage Ms. [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Our previous response still standsManagement spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication and explained how the family memberships work in regards to the month rate per person should one member choose to cancel. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. No further action will be taken. Thank you
Here is what you requested: LA Fidentifying information. [redacted] Further details:Opened in [redacted] Reference number LA FITNESSES uses when...
billing: [redacted] have all my i
They also provided me with this barcode:Membership Barcode #[redacted]Member Name [redacted]
LA Fitness added member's remaining sessions back and they are available for her to utilize.
Management spoke with [redacted] regarding her concerns. We agreed to comp freeze her membership for 2 months. Management also provided [redacted] with her contact information should she need further assistance. We believe this matter to be resolved. Thank you.
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no response. We encourage member to return our District Manager's call. He can reach [redacted] directly at [redacted]
Management contacted [redacted] regarding her concerns with the membership agreement signed on June 7, 2016 with our [redacted] location. We strive to provide excellent customer service and we regret that [redacted] felt there was a miscommunication regarding the billing terms and charges...
processed when signing up for the monthly billed family membership.
According to our records, the family membership, that includes both [redacted] and [redacted] is a monthly charge of $60.98 plus tax and the Kids Klub membership that includes access for two children is $20 a month plus tax. [redacted] has indicated that she appreciates the follow up and simply wanted to verify the membership billing amount. She has expressed that she plans to continue to be a member. We believe this matter to be resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I can't believe that a organization of this size would play the games they are playing. Again, I received an email on August 2nd stating if would be 7 - 10 days and now that I have filed this complaint they have decided to submit a refund without even giving me a a courtesy call to explain. This place makes millions of dollars annually and to conduct business in this matter to me as a veteran who served 25 years shows me a lack of integrity and I refuse to give this organization another dime.
If I see a refund then I will except it but until that time I will not accept their word because I have come to discover that it is not value at all. I have been told many thing by employees and they have failed to stand by their word.
Our position has not changed. Member's concerns were addressed in our initial response. However, as of the time of this response, member has not made any of the payments owed since 4/10/15 and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolution. I reject this offer as I don't deem getting half of my money back is fair. I was getting charged for not using their gym, and during the time they provided no service to me whatsoever. I would like a full refund.
Regards,
[redacted]
Our District Vice President, [redacted] G. and the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement...
(“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/12/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 3/20/15 regarding the yearly enhancement fee she was billed on 12/12/14 in the amount of 25.00. We explained to [redacted] that she has been charged this fee every year due to the [redacted] membership she originally joined with. Member did not want to...
cooperate in regards to providing proof she has never been charged prior to 2014. After much discussion we have removed the fee and refunded the $25.00 back to the checking account on file. Member is satisfied. Thank you.