LA Fitness processed a full refund for member's personal training agreement (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Management spoke to [redacted] regarding the incident that occurred when joining on a monthly billed membership. We explained that [redacted] has guest privileges and he is allowed to bring 2 guests accompanied by him at a time. The mobile app is only for [redacted] and [redacted] does not need a membership....
It was decided to process an immediate cancellation and issue a full refund in the amount of $84.90 back to the [redacted] for [redacted] membership. As it was not [redacted] intention to have her own membership. Members are satisfied. This issue has been resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 1/21/15 my account does not reflect any refunds from LA Fitness. In addition, there is a direct debit from LA Fitness on 12/22/14 and 1/2/15 each in the amount of $394. I don't understand how they can charge an account and have no record. If needed I will dispute this theough my bank.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member to address her concerns. We apologize for her experience. This is not the experience we want any of our member's to have and have addressed her concerns with the staff members involved. Member expressed that she appreciated our prompt follow up and...
that she would continue her membership at our [redacted] locations
Management has contacted [redacted] regarding her questions in regards to becoming a member again. We have yet to receive a return call. We encourage her to do so in order to resolve this matter. Thank you
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, although I did briefly speak with LA Fitness VP on 30 Mar (he
said he was on my side) he only agreed to pay back $52.11. After further
thought I would like the entire refund of $115.82. Using the gym for two
days during the trial period hardly justifies keeping the remaining balance of
$63.71. The following timeline along w/my initial complaint warrants a
full refund:
8 Apr - Membership expired
6 Apr - I picked up a copy of my contract and replacement tag
30 Mar - I return the VP’s phone call
19 Mar - LAFitness VP calls my business line; however I was away
on travel for two weeks
18 Mar - District Manager calls my business line; however I was
away on travel for two weeks
Mar - Returned to LAFitness to inquire about shoddy transaction
and was treated unprofessionally. No one wanted to provide me w/a copy of
my contract nor provide me a replacement key tag despite active membership -
see initial submission complaint to Revdex.com
Feb - Called Corporate and they said my cancellation missed the
5 business day cutoff before next billing cycle therefore it was still good
until April & the unfortunately could not provide me a full refund
Feb - Received an email from LAFitness stating my membership was
still active and expired in April
16 Feb - Showed up in person to cancel 7-day trial on the spot
per Manager’s guidance; however his co-worker provided me instructions for
cancelling a regular membership and confiscated key tag
12 Feb - Worked out at LAFitness
10 Feb - Signed up for a 7-day trial and worked out at LAFitness
Management spoke to [redacted] regarding the cancellation of her fitness membership. [redacted] has been explained our cancellation policy and procedures for future reference. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designedto make it difficult for our members to cancel, but to ensure cancellations are handled properly. As a courtesy we have processed her request for cancellation and no further billing will occur. We believe this matter to be resolved. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, I was never contacted in regards to these sessions and I refuse to step foot into an LA Fitness again. I tried numerous times to work this out and I'm not accepting no as an answer. I paid money that I worked very hard for because I was told I would never have an issue getting a trainer and when I did I tried to find out how to use them at another club so this didn't happen and no one ever contacted me. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory enough to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance in resolution of this issue in a timely and fair manner
Best wishes for the holiday season
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would have accepted the response of the terms, except I know that they have not cancelled the account. I get a notification on my phone every time LA Fitness tries to deduct money from my card on file, and they have tried every day since I got a call from them about my complaint. Just cancel the account and this can all be resolved. I am sure someone meant to cancel the account, but someone somewhere in the chain of business structure is still trying to collect money from me. Maybe it is an automated system? I have no idea. I appreciate them willing to resolve this and will accept once I get an explanation of why they keep trying to collect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Issue is partially tesolved, there is still an open item on the personal training fees.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. He states he intended to cancel both memberships at the same time. Due to no usage since his cancellation date we have issued a refund in the amount of $129.75 back to the [redacted]. Refunds...
take about 5-7 business days to be refunded. Member is satisfied. Thank you
Dear [redacted], We have a few promotion that are sent out in different markets but want to assure you that in all cases you would have received the best price at that time. Your membership is a family membership and the $99 initiation would cover the two persons on the membership working out to...
$49.50 each. I am more that happy to take a look at the promotional material. If you would so kind as to capture a image and send to this email so I can check the details of that particular flyer and make sure if your are indeed due a refund we will process for you. Regards [redacted] Just a FYI I called you but your voice mail is full. [redacted]LA Fitness Int.District Operations ManagerPA NJ MD VA DC
Management has attempted to contact [redacted] directly to discuss resolution options on several occasions. We strive to provide excellent customer service to our members and we regret that [redacted] felt that the cancellation procedures for his monthly billed membership were inconvenient.
As acknowledged by [redacted], he attempted to cancel over the telephone in February 2016. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s account reflects that he was advised by telephone on February 4, 2016 of our accepted cancellation procedures, which were also provided in our original response.
However, we have no record of receipt of such a cancellation request. Nevertheless, to resolve [redacted]’s complaint we will accept his phone cancellation request in February as the effective date of cancellation for his membership. A refund of $129.84 has been processed back to the [redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Corporate Management contacted [redacted] regarding his concern with his experience when trying to adjust his membership access. Management informed [redacted] that based on the previous resolution, his membership access and monthly dues have been adjusted to reflect that of our Signature club access level. The upgrade fee associated with Signature club access was waived. LA Fitness strives to provide excellent customer and we regret that [redacted] came away from the situation feeling like local staff and the customer service representative he spoke with acted in a way that was not professional.
We provided [redacted] with our direct contact information, should he have an additional concerns or requests related to his membership. We now believe this matter to be resolved. Thank you.
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness processed a full refund for member's personal training agreement (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Management spoke to [redacted] regarding the incident that occurred when joining on a monthly billed membership. We explained that [redacted] has guest privileges and he is allowed to bring 2 guests accompanied by him at a time. The mobile app is only for [redacted] and [redacted] does not need a membership....
It was decided to process an immediate cancellation and issue a full refund in the amount of $84.90 back to the [redacted] for [redacted] membership. As it was not [redacted] intention to have her own membership. Members are satisfied. This issue has been resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 1/21/15 my account does not reflect any refunds from LA Fitness. In addition, there is a direct debit from LA Fitness on 12/22/14 and 1/2/15 each in the amount of $394. I don't understand how they can charge an account and have no record. If needed I will dispute this theough my bank.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our District Vice President contacted member to address her concerns. We apologize for her experience. This is not the experience we want any of our member's to have and have addressed her concerns with the staff members involved. Member expressed that she appreciated our prompt follow up and...
that she would continue her membership at our [redacted] locations
Management has contacted [redacted] regarding her questions in regards to becoming a member again. We have yet to receive a return call. We encourage her to do so in order to resolve this matter. Thank you
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again, although I did briefly speak with LA Fitness VP on 30 Mar (he
said he was on my side) he only agreed to pay back $52.11. After further
thought I would like the entire refund of $115.82. Using the gym for two
days during the trial period hardly justifies keeping the remaining balance of
$63.71. The following timeline along w/my initial complaint warrants a
full refund:
8 Apr - Membership expired
6 Apr - I picked up a copy of my contract and replacement tag
30 Mar - I return the VP’s phone call
19 Mar - LAFitness VP calls my business line; however I was away
on travel for two weeks
18 Mar - District Manager calls my business line; however I was
away on travel for two weeks
Mar - Returned to LAFitness to inquire about shoddy transaction
and was treated unprofessionally. No one wanted to provide me w/a copy of
my contract nor provide me a replacement key tag despite active membership -
see initial submission complaint to Revdex.com
Feb - Called Corporate and they said my cancellation missed the
5 business day cutoff before next billing cycle therefore it was still good
until April & the unfortunately could not provide me a full refund
Feb - Received an email from LAFitness stating my membership was
still active and expired in April
16 Feb - Showed up in person to cancel 7-day trial on the spot
per Manager’s guidance; however his co-worker provided me instructions for
cancelling a regular membership and confiscated key tag
12 Feb - Worked out at LAFitness
10 Feb - Signed up for a 7-day trial and worked out at LAFitness
Thank you,
[redacted]
Management has contacted Mr. [redacted] regarding the incident that occurred. We encourage him to return our call to discuss this further. Thank you
Management spoke to [redacted] regarding the cancellation of her fitness membership. [redacted] has been explained our cancellation policy and procedures for future reference. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designedto make it difficult for our members to cancel, but to ensure cancellations are handled properly. As a courtesy we have processed her request for cancellation and no further billing will occur. We believe this matter to be resolved. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, I was never contacted in regards to these sessions and I refuse to step foot into an LA Fitness again. I tried numerous times to work this out and I'm not accepting no as an answer. I paid money that I worked very hard for because I was told I would never have an issue getting a trainer and when I did I tried to find out how to use them at another club so this didn't happen and no one ever contacted me. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory enough to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you for your assistance in resolution of this issue in a timely and fair manner
Best wishes for the holiday season
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I would have accepted the response of the terms, except I know that they have not cancelled the account. I get a notification on my phone every time LA Fitness tries to deduct money from my card on file, and they have tried every day since I got a call from them about my complaint. Just cancel the account and this can all be resolved. I am sure someone meant to cancel the account, but someone somewhere in the chain of business structure is still trying to collect money from me. Maybe it is an automated system? I have no idea. I appreciate them willing to resolve this and will accept once I get an explanation of why they keep trying to collect.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Issue is partially tesolved, there is still an open item on the personal training fees.
Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of [redacted] monthly billed membership. He states he intended to cancel both memberships at the same time. Due to no usage since his cancellation date we have issued a refund in the amount of $129.75 back to the [redacted]. Refunds...
take about 5-7 business days to be refunded. Member is satisfied. Thank you
Dear [redacted], We have a few promotion that are sent out in different markets but want to assure you that in all cases you would have received the best price at that time. Your membership is a family membership and the $99 initiation would cover the two persons on the membership working out to...
$49.50 each. I am more that happy to take a look at the promotional material. If you would so kind as to capture a image and send to this email so I can check the details of that particular flyer and make sure if your are indeed due a refund we will process for you. Regards [redacted] Just a FYI I called you but your voice mail is full. [redacted]LA Fitness Int.District Operations ManagerPA NJ MD VA DC
Management has attempted to contact [redacted] directly to discuss resolution options on several occasions. We strive to provide excellent customer service to our members and we regret that [redacted] felt that the cancellation procedures for his monthly billed membership were inconvenient.
As acknowledged by [redacted], he attempted to cancel over the telephone in February 2016. This is not an acceptable form of cancellation and as a result, no such cancellation was processed. The history on [redacted]’s account reflects that he was advised by telephone on February 4, 2016 of our accepted cancellation procedures, which were also provided in our original response.
However, we have no record of receipt of such a cancellation request. Nevertheless, to resolve [redacted]’s complaint we will accept his phone cancellation request in February as the effective date of cancellation for his membership. A refund of $129.84 has been processed back to the [redacted] card on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Corporate Management contacted [redacted] regarding his concern with his experience when trying to adjust his membership access. Management informed [redacted] that based on the previous resolution, his membership access and monthly dues have been adjusted to reflect that of our Signature club access level. The upgrade fee associated with Signature club access was waived. LA Fitness strives to provide excellent customer and we regret that [redacted] came away from the situation feeling like local staff and the customer service representative he spoke with acted in a way that was not professional.
We provided [redacted] with our direct contact information, should he have an additional concerns or requests related to his membership. We now believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]