Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 1/21/15 my account does not reflect any refunds from LA Fitness. In addition, there is a direct debit from LA Fitness on 12/22/14 and 1/2/15 each in the amount of $394. I don't understand how they can charge an account and have no record. If needed I will dispute this theough my bank.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no response. We encourage member to return our District Manager's call. He can reach [redacted] directly at [redacted]
Our previous response still standsManagement spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication and explained how the family memberships work in regards to the month rate per person should one member choose to cancel. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. No further action will be taken. Thank you
Management spoke to [redacted] regarding the cancellation of her fitness membership. [redacted] has been explained our cancellation policy and procedures for future reference. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designedto make it difficult for our members to cancel, but to ensure cancellations are handled properly. As a courtesy we have processed her request for cancellation and no further billing will occur. We believe this matter to be resolved. Thank you
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. We encourage Ms. [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Corporate Management contacted [redacted] regarding his concern with his experience when trying to adjust his membership access. Management informed [redacted] that based on the previous resolution, his membership access and monthly dues have been adjusted to reflect that of our Signature club access level. The upgrade fee associated with Signature club access was waived. LA Fitness strives to provide excellent customer and we regret that [redacted] came away from the situation feeling like local staff and the customer service representative he spoke with acted in a way that was not professional.
We provided [redacted] with our direct contact information, should he have an additional concerns or requests related to his membership. We now believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand they have a length sleeve's FinePrint contract, however I went over all the details with the individual who signed me up, and signing up for 12 month contract was not one of the terms laid out to me. It was a monthly cost that I would incur as long as I follow the program and never once was mentioned that I had to pay for 12 months. The issue is not the contract they made me sign blindly but the description given to me in the miss information provided by the individual signing me up for the personal training. I will not pay for half of your services when I intended to sign up for one or two months and that was it. I never intended to do with your personal training that's ludicrous .
Regards,
[redacted]
Our District Vice President, [redacted] G. and the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement...
(“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/12/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a full refund for member's personal training agreement (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Management spoke with [redacted] regarding her concerns. We agreed to comp freeze her membership for 2 months. Management also provided [redacted] with her contact information should she need further assistance. We believe this matter to be resolved. Thank you.
Our position has not changed. Member's concerns were addressed in our initial response. However, as of the time of this response, member has not made any of the payments owed since 4/10/15 and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I can't believe that a organization of this size would play the games they are playing. Again, I received an email on August 2nd stating if would be 7 - 10 days and now that I have filed this complaint they have decided to submit a refund without even giving me a a courtesy call to explain. This place makes millions of dollars annually and to conduct business in this matter to me as a veteran who served 25 years shows me a lack of integrity and I refuse to give this organization another dime.
If I see a refund then I will except it but until that time I will not accept their word because I have come to discover that it is not value at all. I have been told many thing by employees and they have failed to stand by their word.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory enough to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/31/15 and explained to him the billings and payments he has made. He now understands why an NSF fee was applied to his account. As a courtesy we have issued a refund in the amount of $89.82 back to his checking account to cover the long distance calls. Member...
Management spoke to [redacted] on 1/27/15 regarding her monthly billed membership. After discussion a refund in the amount of $120 was processed back to the [redacted]. Refunds take about 5-7 business days to be refunded.An immediate cancellation was processed per her request and no...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolution. I reject this offer as I don't deem getting half of my money back is fair. I was getting charged for not using their gym, and during the time they provided no service to me whatsoever. I would like a full refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today, 1/21/15 my account does not reflect any refunds from LA Fitness. In addition, there is a direct debit from LA Fitness on 12/22/14 and 1/2/15 each in the amount of $394. I don't understand how they can charge an account and have no record. If needed I will dispute this theough my bank.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
It should be noted that our District Manager has tried contacting member by phone to address his concerns but he has received no response. We encourage member to return our District Manager's call. He can reach [redacted] directly at [redacted]
Our previous response still standsManagement spoke to [redacted] on 8/26/15 regarding his concerns with the family plan rates. Member stated he felt mislead more than anything. Management apologized for this miscommunication and explained how the family memberships work in regards to the month rate per person should one member choose to cancel. Cancellation notices were received for both memberships One Postmarked 7/1/15 and one postmarked 7/7/15. Cancellations were processed and a refund in the amount of $32.42 was processed back to the [redacted] card on 7/16/15. No further refunds will be processed. No further action will be taken. Thank you
Management spoke to [redacted] regarding the cancellation of her fitness membership. [redacted] has been explained our cancellation policy and procedures for future reference. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, butwe strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designedto make it difficult for our members to cancel, but to ensure cancellations are handled properly. As a courtesy we have processed her request for cancellation and no further billing will occur. We believe this matter to be resolved. Thank you
Management has made several attempts to contact Ms. [redacted] to discuss her concerns. However, we have not received a return call. We encourage Ms. [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Corporate Management contacted [redacted] regarding his concern with his experience when trying to adjust his membership access. Management informed [redacted] that based on the previous resolution, his membership access and monthly dues have been adjusted to reflect that of our Signature club access level. The upgrade fee associated with Signature club access was waived. LA Fitness strives to provide excellent customer and we regret that [redacted] came away from the situation feeling like local staff and the customer service representative he spoke with acted in a way that was not professional.
We provided [redacted] with our direct contact information, should he have an additional concerns or requests related to his membership. We now believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand they have a length sleeve's FinePrint contract, however I went over all the details with the individual who signed me up, and signing up for 12 month contract was not one of the terms laid out to me. It was a monthly cost that I would incur as long as I follow the program and never once was mentioned that I had to pay for 12 months. The issue is not the contract they made me sign blindly but the description given to me in the miss information provided by the individual signing me up for the personal training. I will not pay for half of your services when I intended to sign up for one or two months and that was it. I never intended to do with your personal training that's ludicrous .
Regards,
[redacted]
Our District Vice President, [redacted] G. and the Personal Training Director, [redacted] B., have both tried contacting member regarding her concerns but their calls have not been returned. Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement...
(“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 6/12/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 7/12/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness processed a full refund for member's personal training agreement (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Management spoke with [redacted] regarding her concerns. We agreed to comp freeze her membership for 2 months. Management also provided [redacted] with her contact information should she need further assistance. We believe this matter to be resolved. Thank you.
Our position has not changed. Member's concerns were addressed in our initial response. However, as of the time of this response, member has not made any of the payments owed since 4/10/15 and defaulted on the agreement term. Since it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] I can't believe that a organization of this size would play the games they are playing. Again, I received an email on August 2nd stating if would be 7 - 10 days and now that I have filed this complaint they have decided to submit a refund without even giving me a a courtesy call to explain. This place makes millions of dollars annually and to conduct business in this matter to me as a veteran who served 25 years shows me a lack of integrity and I refuse to give this organization another dime.
If I see a refund then I will except it but until that time I will not accept their word because I have come to discover that it is not value at all. I have been told many thing by employees and they have failed to stand by their word.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution would be satisfactory enough to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] on 8/31/15 and explained to him the billings and payments he has made. He now understands why an NSF fee was applied to his account. As a courtesy we have issued a refund in the amount of $89.82 back to his checking account to cover the long distance calls. Member...
is satisfied. Thank you
Management spoke to [redacted] on 1/27/15 regarding her monthly billed membership. After discussion a refund in the amount of $120 was processed back to the [redacted]. Refunds take about 5-7 business days to be refunded.An immediate cancellation was processed per her request and no...
further billing will occur. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
LA Fitness offered to refund me half of the amount charged since my account was supposed to have been cancelled as fair resolution. I reject this offer as I don't deem getting half of my money back is fair. I was getting charged for not using their gym, and during the time they provided no service to me whatsoever. I would like a full refund.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Here is what you requested: LA Fidentifying information. [redacted] Further details:Opened in [redacted] Reference number LA FITNESSES uses when...
billing: [redacted] have all my i
They also provided me with this barcode:Membership Barcode #[redacted]Member Name [redacted]