Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted], clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any business or...
enterprise while at the LA Fitness clubs.
Due to the fact [redacted] is also a former employee, like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]'s membership, this policy was explained to [redacted]. He was given warnings and an opportunity to cease these types of activity.
However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on December 31, 2015 it was determined necessary to discontinue his membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement. A full refund in the amount of $137.59 has been refunded back to the [redacted] card. Thank you.
Management spoke to [redacted] on 6/12/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and a refund in the amount of $104.97 has been refunded back to the Visa card. Refunds take about 5-7 business days to be refunded....
Member renewed her membership today and her remaining personal training sessions are available for her to use. We apologize if there way any confusion for any inconvenience it may have caused.
LA Fitness did not provide adequate information as to why the [redacted] Club has not yet opened. When I joined I was told that the Club would open on December 20, 2014. It has not opened yet. But, LA Fitness charged me on 10/14/2014, $ 102.73 out of my [redacted] account. I can not get an email from LA Fitness and have no idea when they will open. I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money. I insist on getting an email from LA Fitness here in [redacted] about when their club will open on [redacted] and how much credit I will receive.
That is completely untrue and unacceptable! Only once someone named [redacted] claiming to be district manager for [redacted] called me on February 15 and left a message. I returned his call 5 times never once he picked up the phone and every time I left a message asking to call me back. However, never once he returned my call. If I don't get a resolution I will be calling to corporate offices and escalating this issue with his management. [redacted] does not seem doing his job.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled member and her daughter's regular fitness memberships as well as member's personal training agreement with no further billing or obligation.
Management has been in communication with [redacted] to resolve this issue. One challenge is they are requesting an open-ended discounted rate, but are unwilling however to pay the required Corporate Sponsorship Fee to do so. That is not typical of what we offer in terms of options,...
nevertheless we look forward to building a relationship with Community Hope to offer their employees a really great membership plan.
[redacted] assistant, [redacted] is currently working directly with our Corporate Wellness Department to secure a mutually acceptable membership option for their employees. We anticipate a new Wellness Agreement to be executed soon and believe this fully addresses her concerns.
Thank you.
Management spoke to [redacted] [redacted] on 3/23/15 regarding her concerns with the pool being closed. She is happy with the follow up. This matter is resolved. Thank you
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I can provide statements reflecting my
monthly dues ($10) plus tax up to the time [redacted] picked up the
responsibility of paying. I still had a contract with Fitness that
has been forwarded to LA Fitness. I am simply asking LA Fitness to
honor the same commitment they made to other members of Fitness 19.
In fairness, LA Fitness should honor this request.
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding his membership. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Her account of the discussion is completely incorrect. They did admit to charging me prior to 2014 and could not prove they had authorization to do so. You should pull the phone call. The gentleman I eventually spoke to was going to permanently remove the additional once a year charge from my account and my husband's account and credit us both for this year. Still waiting on written proof that they permanently removed it from both of our accounts. I only know I was given a credit for this year. Less than 1/2 of what they promised has been fulfilled. Not satisfied.Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his paid in full membership. Due to [redacted]'s relocation meeting the requirements a cancellation has been processed and a pro-rated refund in the amount of $225.60 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was NOT a monthly membership, but a TWO months prepaid membership. I do not agree that I should be owing any money as I prepaid for two months when I signed up. I did NOT agree to a reoccurring billing. I do not wish to discuss this over the phone with a business that conducts themselves this way. I need this matter resolved in writing and all charges removed. Otherwise, I will be taking legal action.
Regards,
[redacted]
Our records reflect that member purchased 25 minute sessions from LA Fitness with a Certified Personal Trainer but not the services from any one specific trainer. The length of the personal training sessions has not been shortened and the fact that a trainer he was working with has been promoted...
does not entitle him to a upgrade at no charge or a refund of his remaining personal training sessions.
Member has the option to upgrade if he would like to work with a Master Trainer. However, he is not required to upgrade and we can assign him to another Certified Trainer to continue to provide him with the services for which he contracted.
Our Membership Policies and Club Rules and Regulations, which are part of the membership agreement signed by [redacted], clearly state that no Member or guest may coach or train other Members or guests (as solely determined by LA Fitness). Members may not engage in any business or...
enterprise while at the LA Fitness clubs.
Due to the fact [redacted] is also a former employee, like most health clubs, LA Fitness does not permit its members to provide personal training services to other members, as it creates a conflict of interest and utilizes our equipment and space to compete against us. Prior to taking the step of revoking [redacted]'s membership, this policy was explained to [redacted]. He was given warnings and an opportunity to cease these types of activity.
However, [redacted] chose to ignore these warnings. Thus, after an investigation and a discussion with [redacted] on December 31, 2015 it was determined necessary to discontinue his membership privileges. The decision to revoke a membership is never taken lightly, but found to be necessary in this case. Notably, the LA Fitness membership agreement affords us the right to cancel a membership at any time for any reason, so there has been no violation of his contractual rights. Accordingly, for the reasons summarized above, we are simply choosing to exercise this right pursuant to his membership agreement. A full refund in the amount of $137.59 has been refunded back to the [redacted] card. Thank you.
Management spoke to [redacted] on 6/12/15 regarding the cancellation of her monthly billed membership. Per her request an immediate cancellation has been processed and a refund in the amount of $104.97 has been refunded back to the Visa card. Refunds take about 5-7 business days to be refunded....
Member is satisfied. Thank you
Member renewed her membership today and her remaining personal training sessions are available for her to use. We apologize if there way any confusion for any inconvenience it may have caused.
LA Fitness did not provide adequate information as to why the [redacted] Club has not yet opened. When I joined I was told that the Club would open on December 20, 2014. It has not opened yet. But, LA Fitness charged me on 10/14/2014, $ 102.73 out of my [redacted] account. I can not get an email from LA Fitness and have no idea when they will open. I feel I am entitled a credit to my account for the time that LA Fitness has had my money and I have not received anything for their use of my money. I insist on getting an email from LA Fitness here in [redacted] about when their club will open on [redacted] and how much credit I will receive.
That is completely untrue and unacceptable! Only once someone named [redacted] claiming to be district manager for [redacted] called me on February 15 and left a message. I returned his call 5 times never once he picked up the phone and every time I left a message asking to call me back. However, never once he returned my call. If I don't get a resolution I will be calling to corporate offices and escalating this issue with his management. [redacted] does not seem doing his job.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
LA Fitness cancelled member and her daughter's regular fitness memberships as well as member's personal training agreement with no further billing or obligation.
Management has been in communication with [redacted] to resolve this issue. One challenge is they are requesting an open-ended discounted rate, but are unwilling however to pay the required Corporate Sponsorship Fee to do so. That is not typical of what we offer in terms of options,...
nevertheless we look forward to building a relationship with Community Hope to offer their employees a really great membership plan.
[redacted] assistant, [redacted] is currently working directly with our Corporate Wellness Department to secure a mutually acceptable membership option for their employees. We anticipate a new Wellness Agreement to be executed soon and believe this fully addresses her concerns.
Thank you.
Management spoke to [redacted] [redacted] on 3/23/15 regarding her concerns with the pool being closed. She is happy with the follow up. This matter is resolved. Thank you
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I can provide statements reflecting my
monthly dues ($10) plus tax up to the time [redacted] picked up the
responsibility of paying. I still had a contract with Fitness that
has been forwarded to LA Fitness. I am simply asking LA Fitness to
honor the same commitment they made to other members of Fitness 19.
In fairness, LA Fitness should honor this request.
Regards,
[redacted]
Management has made several attempts to contact Mr. [redacted] to discuss his concerns regarding his membership. However, we have not received a return call. We encourage Mr. [redacted] to return our call so we can adequately respond to his concerns. Thank you
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Her account of the discussion is completely incorrect. They did admit to charging me prior to 2014 and could not prove they had authorization to do so. You should pull the phone call. The gentleman I eventually spoke to was going to permanently remove the additional once a year charge from my account and my husband's account and credit us both for this year. Still waiting on written proof that they permanently removed it from both of our accounts. I only know I was given a credit for this year. Less than 1/2 of what they promised has been fulfilled. Not satisfied.Regards,
[redacted]
Management spoke to [redacted] regarding the cancellation of his paid in full membership. Due to [redacted]'s relocation meeting the requirements a cancellation has been processed and a pro-rated refund in the amount of $225.60 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be completed. Member is satisfied. Thank you
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The response from LA Fitness is acceptable
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This was NOT a monthly membership, but a TWO months prepaid membership. I do not agree that I should be owing any money as I prepaid for two months when I signed up. I did NOT agree to a reoccurring billing. I do not wish to discuss this over the phone with a business that conducts themselves this way. I need this matter resolved in writing and all charges removed. Otherwise, I will be taking legal action.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our records reflect that member purchased 25 minute sessions from LA Fitness with a Certified Personal Trainer but not the services from any one specific trainer. The length of the personal training sessions has not been shortened and the fact that a trainer he was working with has been promoted...
does not entitle him to a upgrade at no charge or a refund of his remaining personal training sessions.
Member has the option to upgrade if he would like to work with a Master Trainer. However, he is not required to upgrade and we can assign him to another Certified Trainer to continue to provide him with the services for which he contracted.