As of the time of this response, LA Fitness has not received any of the payments owed by member since 10/13/She has defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member claims that his personal trainer failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional
personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness has made numerous attempts to resolve his service concerns but member is simply choosing not to continue with the serviceIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me LA Fitness responded very quickly and made me feel appreciated as a customer I appreciate their attention to this matter This issue has been fully resolved
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly dues membership*** *** stated he attempted to cancel via telephone and was then was provided a form to mail in to our corporate officeLA Fitness provides members with the option to cancel their membership at any
location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Our records confirm a cancellation was completed on May 31, As a courtesy, we have agreed to a refund back to his *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolved
Thank you
Per *** *** request we have added signature access to her and *** *** annual membership in order to utilize our *** locations*** annual renewal has been adjusted to $We believe all matters to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did go into LA fitness *** for membership and personal training servicesI made it clear that I only needed a personal trainer for 2-weeks to *** ***I also made it clear to *** *** that I did not want a contract, he told me it wasn't a contractHe said I was signing & initialing for my sessionsDetails of a contract were NEVER reviewed with meAlso, I never received, reviewed or initialed a hard copy document from LA fitness ***I am so certain of this I will provide handwriting proof or legal documents with my signature and initials on themI did initial and sign a small signature type pad at the facility but the other initials on this document are not mine, they were forgedI feel this is now a legal matter that someone would print up a document and forge my initialsObviously if they had to go through illegal means to put initials on a legal & binding document then they were trying to cover up the fact that I was never made aware I was signing a contract
I read through everythingI'm even more upset because a document was NEVER printed and reviewed with me and I NEVER initialed anything a second time, that is NOT my handwriting ma'amI will complete my formal rebuttal tomorrow, I just had to let you know
After reviewing this document closer, the sets of initials on page of on the late charge line as well as the 2nd initials by client signature are not mineOn page of the second sets of initials are not mine and I did not initial next to my name on page of The only thing I signed was a small signature padI was unable to read anything on this pad because the writing was too smallA document was never printed or reviewed with meI was told by ** *** *** that I was signing and initialing for my sessionsI was not provided with any paperwork or explanation advising me that I was in a contractAlso, when I asked the corporate office to provide me with the document that I signed that he said was a contract, the representative I spoke with (I think his name was ***)flat out told me no, refused to mail it to meHe stated I got it in an email when I told him I never received any correspondence from LA fitness he still refused to provide this document to meNow I see why, after reviewing this document I realize my initials were forged
Sincerely,
*** ***
As required by applicable state law governing health club contracts, the personal training agreement *** *** signed included a provision which explained that he could cancel within days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did
not need to go through local club staff in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refund
Nevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted *** *** regarding his concerns and we cancelled the remaining term of *** *** personal training agreement with no further billing or obligation
Management states that *** and *** apologized to Mrs** together*** called Mrs** again to apologizeShould Mrs** wish to discuss further, we encourage her to call usWe believe this matter to be closedThank you
Management contacted *** *** regarding his concerns with the pool and hot tub maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentWe confirmed both the pool and hot tub were temporarily closed
but are now open for use
LA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundWe did not receive a cancellation request for this membership during the rescission periodAs a courtesy, we have agreed to cancel the membership and provide *** *** with a full refund in the amount of $338.91. This refund will be processed back to the *** on file ending in ***
Refunds typically take 5-business days to complete. We believe this matter to be resolved
Thank you
Management has made several attempts to contact *** *** regarding her concerns with her Kids Klub membershipWe have yet to receive a return call and encourage her to do soThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/11/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 11/11/16, for the remainder of the Initial TermHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementOur records do not reflect that member paid such a fee to cancel her agreement earlyIn addition, the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedOur records do not reflect that member provided written notice of cancellation eitherThus, the Agreement converted to month to month after the Initial Term and is not entitled to a refund as she was properly billed in strict accordance with the plain language of the Agreement she signedHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to continue her contractual obligation to the personal training agreement, we have released her from this obligation and cancelled her Agreement with no further billing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member trained regularly up until 5/19/However, as of the time of this response, member has not made any of the payments owed since 4/10/having disputed the payments from May-forward with his bank and defaulted on the agreement term
Since it is apparent that he now
has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund for unused sessions on 4/22/(refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our previous response still standsManagement contacted *** *** regarding the incident that occurred between her and our general managerWe apologize for the experience she may have had and assured her the incident will be addressed with staffNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All she did was describe what I already said, but did not respond to the fact that I was made to sign a contract that I could not see and was not given a copy ofI didn't get into my e-mail for a couple of days and even with that I tried to get out of the contract and was in the days that they didn't tell me I even hadShe reached out to me once and I told her that I at least wanted that 50%, $not to be charged to meThat is the only agreement that I feel is fairAs I said before I believe that the way they do business to sign people up for the personal trainer is fraudulent and discriminative against women and elderly as I am
Regards,
*** ***
Management spoke to *** *** regarding her son *** *** monthly billed membershipPer their request a cancellation has been processed and a refund in the amount of $has been refunded back to the *** Refunds take about 5-business days to be refundedAlso, regarding *** **'s
membership a refund for the difference of the monthly dues billed and the freeze fee for the month of February was refunded back in the amount of $back to the ***Members are satisfiedthank you
As of the time of this response, LA Fitness has not received any of the payments owed by member since 10/13/She has defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member claims that his personal trainer failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional
personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness has made numerous attempts to resolve his service concerns but member is simply choosing not to continue with the serviceIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me LA Fitness responded very quickly and made me feel appreciated as a customer I appreciate their attention to this matter This issue has been fully resolved
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly dues membership*** *** stated he attempted to cancel via telephone and was then was provided a form to mail in to our corporate officeLA Fitness provides members with the option to cancel their membership at any
location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Our records confirm a cancellation was completed on May 31, As a courtesy, we have agreed to a refund back to his *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolved
Thank you
Per *** *** request we have added signature access to her and *** *** annual membership in order to utilize our *** locations*** annual renewal has been adjusted to $We believe all matters to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did go into LA fitness *** for membership and personal training servicesI made it clear that I only needed a personal trainer for 2-weeks to *** ***I also made it clear to *** *** that I did not want a contract, he told me it wasn't a contractHe said I was signing & initialing for my sessionsDetails of a contract were NEVER reviewed with meAlso, I never received, reviewed or initialed a hard copy document from LA fitness ***I am so certain of this I will provide handwriting proof or legal documents with my signature and initials on themI did initial and sign a small signature type pad at the facility but the other initials on this document are not mine, they were forgedI feel this is now a legal matter that someone would print up a document and forge my initialsObviously if they had to go through illegal means to put initials on a legal & binding document then they were trying to cover up the fact that I was never made aware I was signing a contract
I read through everythingI'm even more upset because a document was NEVER printed and reviewed with me and I NEVER initialed anything a second time, that is NOT my handwriting ma'amI will complete my formal rebuttal tomorrow, I just had to let you know
After reviewing this document closer, the sets of initials on page of on the late charge line as well as the 2nd initials by client signature are not mineOn page of the second sets of initials are not mine and I did not initial next to my name on page of The only thing I signed was a small signature padI was unable to read anything on this pad because the writing was too smallA document was never printed or reviewed with meI was told by ** *** *** that I was signing and initialing for my sessionsI was not provided with any paperwork or explanation advising me that I was in a contractAlso, when I asked the corporate office to provide me with the document that I signed that he said was a contract, the representative I spoke with (I think his name was ***)flat out told me no, refused to mail it to meHe stated I got it in an email when I told him I never received any correspondence from LA fitness he still refused to provide this document to meNow I see why, after reviewing this document I realize my initials were forged
Sincerely,
*** ***
As required by applicable state law governing health club contracts, the personal training agreement *** *** signed included a provision which explained that he could cancel within days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did
not need to go through local club staff in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refund
Nevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted *** *** regarding his concerns and we cancelled the remaining term of *** *** personal training agreement with no further billing or obligation
Management states that *** and *** apologized to Mrs** together*** called Mrs** again to apologizeShould Mrs** wish to discuss further, we encourage her to call usWe believe this matter to be closedThank you
Management contacted *** *** regarding his concerns with the pool and hot tub maintenanceWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentWe confirmed both the pool and hot tub were temporarily closed
but are now open for use
LA Fitness does allow a member to cancel for any reason within days of purchase and receive a full refundWe did not receive a cancellation request for this membership during the rescission periodAs a courtesy, we have agreed to cancel the membership and provide *** *** with a full refund in the amount of $338.91. This refund will be processed back to the *** on file ending in ***
Refunds typically take 5-business days to complete. We believe this matter to be resolved
Thank you
Management has made several attempts to contact *** *** regarding her concerns with her Kids Klub membershipWe have yet to receive a return call and encourage her to do soThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/11/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 11/11/16, for the remainder of the Initial TermHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementOur records do not reflect that member paid such a fee to cancel her agreement earlyIn addition, the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedOur records do not reflect that member provided written notice of cancellation eitherThus, the Agreement converted to month to month after the Initial Term and is not entitled to a refund as she was properly billed in strict accordance with the plain language of the Agreement she signedHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to continue her contractual obligation to the personal training agreement, we have released her from this obligation and cancelled her Agreement with no further billing
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that member trained regularly up until 5/19/However, as of the time of this response, member has not made any of the payments owed since 4/10/having disputed the payments from May-forward with his bank and defaulted on the agreement term
Since it is apparent that he now
has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under her agreement.
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund for unused sessions on 4/22/(refund applied to the same account used for payment)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our previous response still standsManagement contacted *** *** regarding the incident that occurred between her and our general managerWe apologize for the experience she may have had and assured her the incident will be addressed with staffNo further action will be takenThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All she did was describe what I already said, but did not respond to the fact that I was made to sign a contract that I could not see and was not given a copy ofI didn't get into my e-mail for a couple of days and even with that I tried to get out of the contract and was in the days that they didn't tell me I even hadShe reached out to me once and I told her that I at least wanted that 50%, $not to be charged to meThat is the only agreement that I feel is fairAs I said before I believe that the way they do business to sign people up for the personal trainer is fraudulent and discriminative against women and elderly as I am
Regards,
*** ***
Management spoke to *** *** regarding her son *** *** monthly billed membershipPer their request a cancellation has been processed and a refund in the amount of $has been refunded back to the *** Refunds take about 5-business days to be refundedAlso, regarding *** **'s
membership a refund for the difference of the monthly dues billed and the freeze fee for the month of February was refunded back in the amount of $back to the ***Members are satisfiedthank you