Management contacted *** *** regarding the cancellation of his monthly dues membership*** *** stated he attempted to cancel via telephone and was then was provided a form to mail in to our corporate officeLA Fitness provides members with the option to cancel their membership at any
location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Our records confirm a cancellation was completed on May 31, As a courtesy, we have agreed to a refund back to his *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolved
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
We appreciate member's feedback and apologize for her experienceOur Member Service Department is available Monday through Thursday from AM - PM and Friday from AM to PM (PST) to answer any of her membership inquiriesA refund in the amount of $was processed on 9/9/for member's
last payment (refund applied to the same account used for payment)
Member claims that his personal trainer failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional
personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness has made numerous attempts to resolve his service concerns but member is simply choosing not to continue with the serviceIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President, *** V., has been in contact with member regarding her concernsUnlike the regular fitness membership, which has an option to freeze the monthly membership dues, there is no provision in the personal training agreement that allows for a freeze or suspension of
the monthly personal training duesThus, there is no refund owed as member and her son *** were properly billed their regular personal training dues amount of $each, every month, in accordance with the terms of their personal training agreementsIt should also be noted that ***’s personal training agreement was not frozen eitherThe billing for her personal training dues in October of returned declinedShe made a payment in the amount of $on 11/5/to clear up the balance owed for October’s duesThe subsequent billing attempts for her personal training dues in November and December of also returned declinedHowever, she failed to pay the balance owed and defaulted on the agreement term in December of as a result
As of the time of this response, LA Fitness has not received any of the payments owed by member since 10/13/She has defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their explanation does not represent a
fair response or explain why they will not accept my request
I provided the necessary documentation
which clearly reflects that I had a contract and my statement shows
payments of $(incl tax) per monthJust because my health
insurance started to pick up the payments does not negate the fact I
had a contract in place
LA Fitness should make a good faith
gesture and honor my request which is in line with all the other
contracts they already accepted from Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Although they have severely misrepresented themselves I will be forced to accept this "agreement" I will never be doing business with them again and will be cancelling all corporate deals/negotiations with them effective immediately I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As required by applicable state law governing health club contracts, the personal training agreement *** *** signed included a provision which explained that he could cancel within days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did
not need to go through local club staff in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refund
Nevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding her son *** *** monthly billed membershipPer their request a cancellation has been processed and a refund in the amount of $has been refunded back to the *** Refunds take about 5-business days to be refundedAlso, regarding *** **'s
membership a refund for the difference of the monthly dues billed and the freeze fee for the month of February was refunded back in the amount of $back to the ***Members are satisfiedthank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund for unused sessions on 4/22/(refund applied to the same account used for payment)
Management contacted *** *** on 4/7/regarding her concerns with her monthly billed fitness membershipAfter much discussion an immediate cancellation was processed and a full refund in the amount of $was refunded electronically back to the checking account and $was refunded back
to the ***Refunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All she did was describe what I already said, but did not respond to the fact that I was made to sign a contract that I could not see and was not given a copy ofI didn't get into my e-mail for a couple of days and even with that I tried to get out of the contract and was in the days that they didn't tell me I even hadShe reached out to me once and I told her that I at least wanted that 50%, $not to be charged to meThat is the only agreement that I feel is fairAs I said before I believe that the way they do business to sign people up for the personal trainer is fraudulent and discriminative against women and elderly as I am
Regards,
*** ***
Management spoke with Ms*** regarding her concernsAs a courtesy, we agreed to cancel her husband membership and processed refunds (payments of $and one $service fee)Refunds typically could take up to 7-business days to complete and will go back to the *** on
fileWe believe this matter to be resolvedThank you
Management spoke to Mr*** on 12/9/regarding the cancellationof his monthly billed membershipPer his request a cancellation was processedand no further billing will occurA refund in the amount of $has beenrefunded back to the Visa card on 12/13/We believe this matter to be
resolved.Thank you
Management contacted *** *** regarding the cancellation of her monthly billed membership*** *** acknowledges that there is a $cancellation fee for her monthly billed membershipWe will honor the cancellation of the monthly billed membership, effective once *** *** provides the $
cancellation fee
As a courtesy, a cancellation of her training contract was processed at no additional chargeMember satisfiedThank you
Ms*** contacted our member service team regarding her concernsMember services agreed to refund the difference of the dues for one month $and $for the kids club membershipDistrict Operation Manager reviewed this complaint and will honor an additional $and $as a
customer considerationRefunds typically could take up to 5-business days to complete and will go back to the *** Card on fileMs*** membership and Kids club memberships are now on freezeWe believe this matter to be resolved and Ms*** is satisfied with resolutionThank you
Management spoke with *** *** prior to this complaint regarding her family fitness membershipMember was mislead at the point of sale and is requesting cancellation and a full refundWe have honored this request and processed a full refund in the amount of $back to the *** card on file
A $refund has been processed for the kids klub membership back to the *** card on file and an immediate cancellation has been processedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/11/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 11/11/16, for the remainder of the Initial TermHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementOur records do not reflect that member paid such a fee to cancel her agreement earlyIn addition, the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedOur records do not reflect that member provided written notice of cancellation eitherThus, the Agreement converted to month to month after the Initial Term and is not entitled to a refund as she was properly billed in strict accordance with the plain language of the Agreement she signedHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to continue her contractual obligation to the personal training agreement, we have released her from this obligation and cancelled her Agreement with no further billing
Management spoke with Ms*** regarding her concernsAs a courtesy resolution, management agreed to a three month partial refund ($x months) Refunds typically could take up to 5-business days to complete and will be applied to the *** on fileWe believe this matter to be
resolvedThank you
Management contacted *** *** regarding the cancellation of his monthly dues membership*** *** stated he attempted to cancel via telephone and was then was provided a form to mail in to our corporate officeLA Fitness provides members with the option to cancel their membership at any
location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Our records confirm a cancellation was completed on May 31, As a courtesy, we have agreed to a refund back to his *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolved
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***
We appreciate member's feedback and apologize for her experienceOur Member Service Department is available Monday through Thursday from AM - PM and Friday from AM to PM (PST) to answer any of her membership inquiriesA refund in the amount of $was processed on 9/9/for member's
last payment (refund applied to the same account used for payment)
Member claims that his personal trainer failed to show up on several occasions. LA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional
personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness has made numerous attempts to resolve his service concerns but member is simply choosing not to continue with the serviceIf member no longer wishes to continue with his personal training agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of member’s agreement should he elect to take advantage of itOtherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President, *** V., has been in contact with member regarding her concernsUnlike the regular fitness membership, which has an option to freeze the monthly membership dues, there is no provision in the personal training agreement that allows for a freeze or suspension of
the monthly personal training duesThus, there is no refund owed as member and her son *** were properly billed their regular personal training dues amount of $each, every month, in accordance with the terms of their personal training agreementsIt should also be noted that ***’s personal training agreement was not frozen eitherThe billing for her personal training dues in October of returned declinedShe made a payment in the amount of $on 11/5/to clear up the balance owed for October’s duesThe subsequent billing attempts for her personal training dues in November and December of also returned declinedHowever, she failed to pay the balance owed and defaulted on the agreement term in December of as a result
As of the time of this response, LA Fitness has not received any of the payments owed by member since 10/13/She has defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their explanation does not represent a
fair response or explain why they will not accept my request
I provided the necessary documentation
which clearly reflects that I had a contract and my statement shows
payments of $(incl tax) per monthJust because my health
insurance started to pick up the payments does not negate the fact I
had a contract in place
LA Fitness should make a good faith
gesture and honor my request which is in line with all the other
contracts they already accepted from Fitness
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Although they have severely misrepresented themselves I will be forced to accept this "agreement" I will never be doing business with them again and will be cancelling all corporate deals/negotiations with them effective immediately I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
As required by applicable state law governing health club contracts, the personal training agreement *** *** signed included a provision which explained that he could cancel within days of the purchase without any cost to himThe cancellation procedures are on page of the agreement and he did
not need to go through local club staff in order to request such a cancellationIf it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures provided to him in his signed agreement, LA Fitness would have issued a full refund
Nevertheless, as of the time of this response, member has disputed the payments with his bank and defaulted on the agreement termSince it is apparent that he now has no intention to fulfill his contractual obligation to the remaining personal training agreement term, we have released him from this obligation to make the remaining payments due under his agreement
Additionally, LA Fitness will not pursue him for the outstanding balance he currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** regarding her son *** *** monthly billed membershipPer their request a cancellation has been processed and a refund in the amount of $has been refunded back to the *** Refunds take about 5-business days to be refundedAlso, regarding *** **'s
membership a refund for the difference of the monthly dues billed and the freeze fee for the month of February was refunded back in the amount of $back to the ***Members are satisfiedthank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund for unused sessions on 4/22/(refund applied to the same account used for payment)
Management contacted *** *** on 4/7/regarding her concerns with her monthly billed fitness membershipAfter much discussion an immediate cancellation was processed and a full refund in the amount of $was refunded electronically back to the checking account and $was refunded back
to the ***Refunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
All she did was describe what I already said, but did not respond to the fact that I was made to sign a contract that I could not see and was not given a copy ofI didn't get into my e-mail for a couple of days and even with that I tried to get out of the contract and was in the days that they didn't tell me I even hadShe reached out to me once and I told her that I at least wanted that 50%, $not to be charged to meThat is the only agreement that I feel is fairAs I said before I believe that the way they do business to sign people up for the personal trainer is fraudulent and discriminative against women and elderly as I am
Regards,
*** ***
Management spoke with Ms*** regarding her concernsAs a courtesy, we agreed to cancel her husband membership and processed refunds (payments of $and one $service fee)Refunds typically could take up to 7-business days to complete and will go back to the *** on
fileWe believe this matter to be resolvedThank you
Management spoke to Mr*** on 12/9/regarding the cancellationof his monthly billed membershipPer his request a cancellation was processedand no further billing will occurA refund in the amount of $has beenrefunded back to the Visa card on 12/13/We believe this matter to be
resolved.Thank you
Management contacted *** *** regarding the cancellation of her monthly billed membership*** *** acknowledges that there is a $cancellation fee for her monthly billed membershipWe will honor the cancellation of the monthly billed membership, effective once *** *** provides the $
cancellation fee
As a courtesy, a cancellation of her training contract was processed at no additional chargeMember satisfiedThank you
Ms*** contacted our member service team regarding her concernsMember services agreed to refund the difference of the dues for one month $and $for the kids club membershipDistrict Operation Manager reviewed this complaint and will honor an additional $and $as a
customer considerationRefunds typically could take up to 5-business days to complete and will go back to the *** Card on fileMs*** membership and Kids club memberships are now on freezeWe believe this matter to be resolved and Ms*** is satisfied with resolutionThank you
Management spoke with *** *** prior to this complaint regarding her family fitness membershipMember was mislead at the point of sale and is requesting cancellation and a full refundWe have honored this request and processed a full refund in the amount of $back to the *** card on file
A $refund has been processed for the kids klub membership back to the *** card on file and an immediate cancellation has been processedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/11/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 11/11/16, for the remainder of the Initial TermHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementOur records do not reflect that member paid such a fee to cancel her agreement earlyIn addition, the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is providedOur records do not reflect that member provided written notice of cancellation eitherThus, the Agreement converted to month to month after the Initial Term and is not entitled to a refund as she was properly billed in strict accordance with the plain language of the Agreement she signedHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to continue her contractual obligation to the personal training agreement, we have released her from this obligation and cancelled her Agreement with no further billing
Management spoke with Ms*** regarding her concernsAs a courtesy resolution, management agreed to a three month partial refund ($x months) Refunds typically could take up to 5-business days to complete and will be applied to the *** on fileWe believe this matter to be
resolvedThank you