Management contacted *** *** regarding the cancellation of her monthly billed membership*** *** acknowledges that there is a $cancellation fee for her monthly billed membershipWe will honor the cancellation of the monthly billed membership, effective once *** *** provides the $
cancellation fee
As a courtesy, a cancellation of her training contract was processed at no additional chargeMember satisfiedThank you
Ms*** contacted our member service team regarding her concernsMember services agreed to refund the difference of the dues for one month $and $for the kids club membershipDistrict Operation Manager reviewed this complaint and will honor an additional $and $as a
customer considerationRefunds typically could take up to 5-business days to complete and will go back to the *** Card on fileMs*** membership and Kids club memberships are now on freezeWe believe this matter to be resolved and Ms*** is satisfied with resolutionThank you
Management spoke with *** *** prior to this complaint regarding her family fitness membershipMember was mislead at the point of sale and is requesting cancellation and a full refundWe have honored this request and processed a full refund in the amount of $back to the *** card on file
A $refund has been processed for the kids klub membership back to the *** card on file and an immediate cancellation has been processedMember is satisfiedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, we agreed to cancel her husband membership and processed refunds (payments of $and one $service fee)Refunds typically could take up to 7-business days to complete and will go back to the *** on
fileWe believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy resolution, management agreed to a three month partial refund ($x months) Refunds typically could take up to 5-business days to complete and will be applied to the *** on fileWe believe this matter to be
resolvedThank you
Management contacted *** *** on 4/7/regarding her concerns with her monthly billed fitness membershipAfter much discussion an immediate cancellation was processed and a full refund in the amount of $was refunded electronically back to the checking account and $was refunded back
to the ***Refunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Management spoke to Mr*** on 12/9/regarding the cancellationof his monthly billed membershipPer his request a cancellation was processedand no further billing will occurA refund in the amount of $has beenrefunded back to the Visa card on 12/13/We believe this matter to be
resolved.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, Thanks!
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Management spoke to ** *** regarding the unauthorized monthly billings for the family add on *** ***. We have processed an immediate cancellation and a refund in the amount of$was processed on 2/14/Refunds take about 5-business days to be refunded backWe believe
this issue has been resolvedThank you
Management spoke to member regarding his complaint. Management explained the cancellation procedures and buy out option to *** ***.
To resolve issue, as a courtesy management waived the buyout cancellation fee with no refund owed. We believe this matter to be resolved, member
satisfied
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
La...
fitness contacted me and told me they would transfer the membership to my son. I went to la fitness today with my son and they did the transfer. [redacted]
Management contacted Ms. [redacted] regarding her concerns with the billing and terms for [redacted]’ monthly dues membership. Ms. [redacted] claims that the information provided to her regarding sign up differs from the rate and terms processed for the membership added on to her account. As a courtesy,...
a cancellation was processed on both memberships and the overdue balance of $99.18 on Ms. [redacted]’ membership has been waived. Additionally, we agreed to issue a refund of $32.09 on Ms. [redacted]’s account to be processed back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This just show what type of business model La Fitness is running . They have their trainer lie to unsuspecting customers and have them sign up for training session and lie about the cancellation policy. I would consider this misleading and fraudulent. You can materially lie to a customer about a cancellation policy and then sign them up for training sessions so you can entrap them. I just want to state again that I originally told the LA Fitness trainer that I was only interested in 4 months with a trainer and he specifically said I could cancel anytime without any penalty. I materially relied on this information when I signed that contract for the trainer. I do not believe in doing business with any company that allows his employees to deceive customers and then compound the situation more for the customer by penalizing them with penalty instead of correcting the bad business practice.
Regards,
[redacted]
Our Personal Training Director has been in contact with member, [redacted], regarding her concerns. She elected to take advantage of the voluntary cancellation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance...
due under the agreement. She paid the cancellation fee on 7/8/15 and we cancelled the remaining term of her personal training agreement accordingly.
LA Fitness agrees to settle with member in an effort to resolve this dispute. The remaining term of his personal training agreement has been cancelled with no further billing or obligation, a refund in the amount of $1,440.00 has been processed ($1,080.00 plus the additional $360.00 that was charged on 4/22, after he filed this rebuttal) and he will have one month (8 sessions) to utilize at another LA Fitness location.
Our District Operations Manager contacted member and she was a little confused as to why her personal training membership reflected a certain amount of sessions when it was initially cancelled but then reflected a lower amount when she checked again later. We explained that amount of sessions remaining were adjusted to account for the refunds that were processed after the cancellation. In addition, any free sessions that were previously applied to the membership were removed upon cancellation since the agreement was cancelled early and the initial term was not completed. Member understands and no further sessions willbe added.
Management contacted *** *** regarding the cancellation of her monthly billed membership*** *** acknowledges that there is a $cancellation fee for her monthly billed membershipWe will honor the cancellation of the monthly billed membership, effective once *** *** provides the $
cancellation fee
As a courtesy, a cancellation of her training contract was processed at no additional chargeMember satisfiedThank you
Ms*** contacted our member service team regarding her concernsMember services agreed to refund the difference of the dues for one month $and $for the kids club membershipDistrict Operation Manager reviewed this complaint and will honor an additional $and $as a
customer considerationRefunds typically could take up to 5-business days to complete and will go back to the *** Card on fileMs*** membership and Kids club memberships are now on freezeWe believe this matter to be resolved and Ms*** is satisfied with resolutionThank you
Management spoke with *** *** prior to this complaint regarding her family fitness membershipMember was mislead at the point of sale and is requesting cancellation and a full refundWe have honored this request and processed a full refund in the amount of $back to the *** card on file
A $refund has been processed for the kids klub membership back to the *** card on file and an immediate cancellation has been processedMember is satisfiedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy, we agreed to cancel her husband membership and processed refunds (payments of $and one $service fee)Refunds typically could take up to 7-business days to complete and will go back to the *** on
fileWe believe this matter to be resolvedThank you
Management spoke with Ms*** regarding her concernsAs a courtesy resolution, management agreed to a three month partial refund ($x months) Refunds typically could take up to 5-business days to complete and will be applied to the *** on fileWe believe this matter to be
resolvedThank you
Management contacted *** *** on 4/7/regarding her concerns with her monthly billed fitness membershipAfter much discussion an immediate cancellation was processed and a full refund in the amount of $was refunded electronically back to the checking account and $was refunded back
to the ***Refunds take about 5-business days to be refundedWe believe this matter to be resolvedthank you
Management spoke to Mr*** on 12/9/regarding the cancellationof his monthly billed membershipPer his request a cancellation was processedand no further billing will occurA refund in the amount of $has beenrefunded back to the Visa card on 12/13/We believe this matter to be
resolved.Thank you
LA Fitness added back member's remaining sessions and will be available for member to use over the next weeks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member regarding her concernsWe added sessions back on to her account and she reinstated her fitness membership to use them
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, Thanks!
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***
Management spoke to ** *** regarding the unauthorized monthly billings for the family add on *** ***. We have processed an immediate cancellation and a refund in the amount of$was processed on 2/14/Refunds take about 5-business days to be refunded backWe believe
this issue has been resolvedThank you
Management spoke to member regarding his complaint. Management explained the cancellation procedures and buy out option to *** ***.
To resolve issue, as a courtesy management waived the buyout cancellation fee with no refund owed. We believe this matter to be resolved, member
satisfied
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
La...
fitness contacted me and told me they would transfer the membership to my son. I went to la fitness today with my son and they did the transfer. [redacted]
Management contacted Ms. [redacted] regarding her concerns with the billing and terms for [redacted]’ monthly dues membership. Ms. [redacted] claims that the information provided to her regarding sign up differs from the rate and terms processed for the membership added on to her account. As a courtesy,...
a cancellation was processed on both memberships and the overdue balance of $99.18 on Ms. [redacted]’ membership has been waived. Additionally, we agreed to issue a refund of $32.09 on Ms. [redacted]’s account to be processed back to the [redacted] card on file. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This just show what type of business model La Fitness is running . They have their trainer lie to unsuspecting customers and have them sign up for training session and lie about the cancellation policy. I would consider this misleading and fraudulent. You can materially lie to a customer about a cancellation policy and then sign them up for training sessions so you can entrap them. I just want to state again that I originally told the LA Fitness trainer that I was only interested in 4 months with a trainer and he specifically said I could cancel anytime without any penalty. I materially relied on this information when I signed that contract for the trainer. I do not believe in doing business with any company that allows his employees to deceive customers and then compound the situation more for the customer by penalizing them with penalty instead of correcting the bad business practice.
Regards,
[redacted]
Our Personal Training Director has been in contact with member, [redacted], regarding her concerns. She elected to take advantage of the voluntary cancellation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance...
due under the agreement. She paid the cancellation fee on 7/8/15 and we cancelled the remaining term of her personal training agreement accordingly.
LA Fitness agrees to settle with member in an effort to resolve this dispute. The remaining term of his personal training agreement has been cancelled with no further billing or obligation, a refund in the amount of $1,440.00 has been processed ($1,080.00 plus the additional $360.00 that was charged on 4/22, after he filed this rebuttal) and he will have one month (8 sessions) to utilize at another LA Fitness location.
Our District Operations Manager contacted member and she was a little confused as to why her personal training membership reflected a certain amount of sessions when it was initially cancelled but then reflected a lower amount when she checked again later. We explained that amount of sessions remaining were adjusted to account for the refunds that were processed after the cancellation. In addition, any free sessions that were previously applied to the membership were removed upon cancellation since the agreement was cancelled early and the initial term was not completed. Member understands and no further sessions willbe added.