Our previous response and offer still standsManagement spoke to *** *** on 9/16/regarding the monthly billed membership for family add on * *** that was joined on 7/6/*** *** claims this membership is not authorizedOur records indicate the agreement on file has a valid signature and their has been consistent usage since the join date of 7/6/We believe this membership is valid and their is no indication it was joined without authorizationNevertheless, as a courtesy, an month refund was offered due to non usage in the past months for * *** membership. *** *** declined the offer. Management also spoke to *** *** on 8/7/and at that time a cancellation was processed and no further billing has occurred.Should *** *** wish to accept our offer or the month refund we encourage him to contact his home clubUntil then no further action will be takenThank you
Management has made attempts to reach *** *** to resolve her concerns and as acknowledged by her response she has chosen to not return our calls*** *** states that she only authorized payment for $
*** *** signed agreement on file includes the terms for the original charge of $As a courtesy, a refund was completed on 8/10/for $
Based on the refund processed *** *** only paid $88.98, which is the amount she acknowledges as being authorizedShould she have an additional questions or concerns we encourage her to return our calls and we will be happy to assist herThank you
Management has made several attempts to contact *** *** in regards to her monthly billed fitness membershipWe encourage her to return our call in order to discuss her concerns furtherThank you
Management contacted *** *** regarding the cancellation of her monthly dues membership*** *** stated she attempted to cancel via telephone and emailThese are not acceptable forms of cancellation and as a result, no such cancellation was processed.
The history on ***
***’s account reflects that she was advised both by telephone and email of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
As a courtesy, a cancellation was completed and we have also agreed to a refund back to her *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records indicate a cancellation request has been received for *** *** monthly billed membershipNo further billings will occurWe believe this matter to be resolvedThank you
Our Regional Vice President spoke to member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligationIn addition, we processed refunds for the monthly billing from 8/6/and the difference in dues charged between a Master
Trainer rate and Certified Trainer rate for the first months of the program (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management contacted *** *** regarding *** *** *** monthly billed membershipWe apologize for the incident that occurred when the member attempted to check into the clubIt has been agreed upon to allow a reinstatement of the Family membership, as a courtesy, for two months during the
SummerAt time of un-cancel, first and last months dues will be chargedMember understands resolution offeredNo further action will be taken at this timeThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/19/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 11/19/16, for the remainder of the Initial TermIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if he felt pressured (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wish to continue with his valid Agreement, the Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision of the Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Manager contacted member regarding her concerns and reminded her of the Results based program she purchased but it was the services of any specific individual trainerThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the fee on 4/29/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the cancellation of her monthly billed family membershipShe claims to have attempted to cancel several times verbally and via mailNo such request was received and therefore the monthly dues continued to be billedPer her request an immediate cancellation
has been processed and no further billing will occurAs a courtesy, a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refunded and the balance in the amount of has been waivedNo further balance is owedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/28/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/28/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 20-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee
With respect to member’s service concerns, her trainer, ***, suffered a medical emergency and was hospitalized for several weeksThe Personal Training Director notified all of *** clients and scheduled them with other trainersHowever, member did not want to work with any of the other trainers and insisted on training only with ***However, he was unavailable due to his hospitalizationIt should also be noted that our District Vice President has been in contact with member regarding her concernsHe offered member the option to cancel the remaining term of her personal training agreement without a fee after months or to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balance
However, member has elected not to take advantage of these offers at this timePlease note that we are not contractually obligated to provide these remedies, but these are being offered as a customer service consideration for our memberLA Fitness remains willing to honor either of these options should member elect to take advantage of themOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our previous response still standsManagement spoke to *** *** on 10/3/regarding the cancellation of her monthly billed membershipNo prior cancellation request has been received and our memberships are not billed based on usage. Therefore a cancellation was processed on 10/3/and no
further billing will occurA refund in the amount of $has been refunded back to the *** card on 10/8/as a courtesyShould *** *** provide proof of prior cancellation a further refund can be discussedThank you
Management has made several attempts to contact Ms**However, we have been unable to connect with her directlyWe have provided her with direct contact information and encourage her to return our calls so we can adequately address her concernsThank you
Our previous response still standsWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our *** location
These issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage him to contact his home club
We did not prevent *** *** from using our facility and therefore no compensation will be offered at this timeThank you
Management contacted Mr*** regarding his concerns with the charges processed on his monthly dues membershipThe history on the account reflects that a membership for *** *** was established as an Ato Mr***’s primary membership on 4/20/Mr***
confirmed he knows Mr***, but was under the impression Mr*** had cancelled his monthly dues membership previouslyManagement informed Mr*** that there was no history related to receipt of a cancellation request for Mr***’s membershipNevertheless, a cancellation was processed for the Amembership with no future billing on 11/27/As a courtesy, we have agreed to a total refund of $processed back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding her experience with the Kids KlubWe have yet to receive a return callWe encourage *** *** to return our call or contact your home club to discuss her concerns further.Thank you
After our initial response, Corporate Management was able to get in contact with *** *** to discuss a resolution to her concerns related to the billing on the Personal Training agreement*** *** acknowledges signing the agreement for the Personal Training services
Nevertheless, LA Fitness relieved *** *** of her obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Additional, we have agreed to refund $back to the *** *** on fileRefunds typically take 5-business days to completeWe believe this to be a fair and reasonable resolution to this issue
Our previous response and offer still standsManagement spoke to *** *** on 9/16/regarding the monthly billed membership for family add on * *** that was joined on 7/6/*** *** claims this membership is not authorizedOur records indicate the agreement on file has a valid signature and their has been consistent usage since the join date of 7/6/We believe this membership is valid and their is no indication it was joined without authorizationNevertheless, as a courtesy, an month refund was offered due to non usage in the past months for * *** membership. *** *** declined the offer. Management also spoke to *** *** on 8/7/and at that time a cancellation was processed and no further billing has occurred.Should *** *** wish to accept our offer or the month refund we encourage him to contact his home clubUntil then no further action will be takenThank you
Management has made attempts to reach *** *** to resolve her concerns and as acknowledged by her response she has chosen to not return our calls*** *** states that she only authorized payment for $
*** *** signed agreement on file includes the terms for the original charge of $As a courtesy, a refund was completed on 8/10/for $
Based on the refund processed *** *** only paid $88.98, which is the amount she acknowledges as being authorizedShould she have an additional questions or concerns we encourage her to return our calls and we will be happy to assist herThank you
Management has made several attempts to contact *** *** in regards to her monthly billed fitness membershipWe encourage her to return our call in order to discuss her concerns furtherThank you
Management contacted *** *** regarding the cancellation of her monthly dues membership*** *** stated she attempted to cancel via telephone and emailThese are not acceptable forms of cancellation and as a result, no such cancellation was processed.
The history on ***
***’s account reflects that she was advised both by telephone and email of accepted cancellation proceduresLA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
As a courtesy, a cancellation was completed and we have also agreed to a refund back to her *** card on file in the amount of $
Refunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records indicate a cancellation request has been received for *** *** monthly billed membershipNo further billings will occurWe believe this matter to be resolvedThank you
Our Regional Vice President spoke to member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligationIn addition, we processed refunds for the monthly billing from 8/6/and the difference in dues charged between a Master
Trainer rate and Certified Trainer rate for the first months of the program (refunds applied to the same account used for payment)Please allow 5-business days for the refunds to post to the account
Management contacted *** *** regarding *** *** *** monthly billed membershipWe apologize for the incident that occurred when the member attempted to check into the clubIt has been agreed upon to allow a reinstatement of the Family membership, as a courtesy, for two months during the
SummerAt time of un-cancel, first and last months dues will be chargedMember understands resolution offeredNo further action will be taken at this timeThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 10/19/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesHe further agreed to make more consecutive monthly payments, in the amount of $180.00, beginning 11/19/16, for the remainder of the Initial TermIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 30-day right to cancel if he felt pressured (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a feeIf member no longer wish to continue with his valid Agreement, the Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this cancellation provision of the Agreement should he elect to take advantage of itOtherwise, member should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Manager contacted member regarding her concerns and reminded her of the Results based program she purchased but it was the services of any specific individual trainerThus, she was not entitled to terminate the agreement and abandon her contractual obligations early without a fee
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementMember elected to take advantage of this cancellation provision, paid the fee on 4/29/and we cancelled the remaining term of her personal training agreement accordingly
Management contacted *** *** regarding the cancellation of her monthly billed family membershipShe claims to have attempted to cancel several times verbally and via mailNo such request was received and therefore the monthly dues continued to be billedPer her request an immediate cancellation
has been processed and no further billing will occurAs a courtesy, a refund in the amount of $was refunded back to the *** card on fileRefunds take about 5-business days to be refunded and the balance in the amount of has been waivedNo further balance is owedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 2/28/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 3/28/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of her AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided her with a 20-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee
With respect to member’s service concerns, her trainer, ***, suffered a medical emergency and was hospitalized for several weeksThe Personal Training Director notified all of *** clients and scheduled them with other trainersHowever, member did not want to work with any of the other trainers and insisted on training only with ***However, he was unavailable due to his hospitalizationIt should also be noted that our District Vice President has been in contact with member regarding her concernsHe offered member the option to cancel the remaining term of her personal training agreement without a fee after months or to reduce the voluntary cancellation fee from 50% down to 25% of the remaining agreement balance
However, member has elected not to take advantage of these offers at this timePlease note that we are not contractually obligated to provide these remedies, but these are being offered as a customer service consideration for our memberLA Fitness remains willing to honor either of these options should member elect to take advantage of themOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A refund in the amount of $was processed on 3/15/
Our previous response still standsManagement spoke to *** *** on 10/3/regarding the cancellation of her monthly billed membershipNo prior cancellation request has been received and our memberships are not billed based on usage. Therefore a cancellation was processed on 10/3/and no
further billing will occurA refund in the amount of $has been refunded back to the *** card on 10/8/as a courtesyShould *** *** provide proof of prior cancellation a further refund can be discussedThank you
Management has made several attempts to contact Ms**However, we have been unable to connect with her directlyWe have provided her with direct contact information and encourage her to return our calls so we can adequately address her concernsThank you
Our previous response still standsWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our *** location
These issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage him to contact his home club
We did not prevent *** *** from using our facility and therefore no compensation will be offered at this timeThank you
Management contacted Mr*** regarding his concerns with the charges processed on his monthly dues membershipThe history on the account reflects that a membership for *** *** was established as an Ato Mr***’s primary membership on 4/20/Mr***
confirmed he knows Mr***, but was under the impression Mr*** had cancelled his monthly dues membership previouslyManagement informed Mr*** that there was no history related to receipt of a cancellation request for Mr***’s membershipNevertheless, a cancellation was processed for the Amembership with no future billing on 11/27/As a courtesy, we have agreed to a total refund of $processed back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Management has made several attempts to contact *** *** regarding her experience with the Kids KlubWe have yet to receive a return callWe encourage *** *** to return our call or contact your home club to discuss her concerns further.Thank you
After our initial response, Corporate Management was able to get in contact with *** *** to discuss a resolution to her concerns related to the billing on the Personal Training agreement*** *** acknowledges signing the agreement for the Personal Training services
Nevertheless, LA Fitness relieved *** *** of her obligation to the remaining agreement term and waived the standard early termination fee, which would have been half of the remaining agreement balancePlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Additional, we have agreed to refund $back to the *** *** on fileRefunds typically take 5-business days to completeWe believe this to be a fair and reasonable resolution to this issue