Our District Vice President contacted member regarding his concernsHis personal training agreement has been cancelled with no further billing but member understands that there is no refund owed as he has used all of the sessions that he paid for
Management spoke to *** *** regarding her complaint.
As a courtesy, we agreed to cancel *** *** membership and waive the outstanding balance. *** *** membership will expire on 11-5-We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by the district VPAfter my Revdex.com complaintI received a call from *** in California who explained that my account has been cancelled, and he explained that the withdrawal of the $simply occurred in error because they needed a two week notice to close the training accountHe then stated he would refund the$if I withdrew the Revdex.com complaint
As this explanation was in stark contrast to the numerous explanations provided to me before filing the complaint, and certainly not now reflected in their reply to the complaint, I knew I could not trust anything being told to me by this businessThus I told *** that the complaint stands and the refund/remedy would need to be through the Revdex.comSince their Revdex.com response does not indicate a refund, I am left to wonder how deep the deceit runs through the business and whether I was being blackmailed to withdrawal the complaint
Regards,*** ***
Management contacted *** *** regarding the cancellation of his and *** *** monthly billed membershipPer his request we have processed an immediate cancellation and no further billings will occurWe have yet to receive a return call to discuss his concerns furtherWe believe this matter
to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a copy of my agreement, even though I asked for it three separate timesIt was never given to meAs far as I'm concerned, if both parties do not have a copy of the agreement then there is not oneI do not wish to continue my training at a different locationI don't want to work out under a company that does not follow through with their side of the deal.
Regards,
*** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls from this companyI check my voicemail on a daily basis and also have zero voicemails from the companyThe best time to reach me is after 4pm Monday through Friday and any time on Saturday and SundayIf I do not answer please leave a message with a call back number But I know for a fact I have not received any call from the facility other than one time when they told me they would not honor the text messages because I did not have it in writing and the company would be shredding my contract where they did have it in writingI have every text to prove thisI am sure I can pull my phone records as well
Regards,
*** ***
A corporate representative contacted *** *** and advised that his training membership Agreement has been cancelledAdditionally, *** *** disputed the initial charge of $359.00, and received a credit through his financial establishmentPlease note that we are not contractually obligated
to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Member was paying $for eight (8) personal training sessions at a rate of $per session, every four (4) weeks, beginning 6/21/She made five (5) such payments of $prior to terminating her agreement early on 10/20/and the last payment of $made on 10/11/was refunded
back to herThus, she paid for a total of sessions to dateIt should be noted that she was also receiving four (4) Additional Sessions (free sessions) with each paymentMember understands that the Additional Sessions were being provided based on her commitment to complete the full Initial Term of her agreement (weeks) and if she failed to complete the Initial Term, the Additional Sessions would be forfeitedTherefore, paid sessions less used leaves remaining sessionsWe have adjust our records to reflect remaining sessions which will remain available for member to use when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information that has been provided is FALSE. I was not ever seen training anyone at LA Fitness and furthermore when I was approached about this foolishness, I advised the VP, *** *** and *** ***, who at the time was a Personal Trainer, that I was not training anyone, but working out. I explained that I, just like many others, have worked out with a girlfriend, my workout partner, in the past but and at no time was I coaching or training anyone. We were working out, as people in health clubs tend to do! Due to the manner in which I was spoken to by *** and the way I was made to feel, I contacted the corporate office on and advised them of the situation. The following day, 1.12.15, I did not return to my "home" gym where these individuals were, but chose to work out at another facility, miles away. minutes after I left the gym, at approximately 6:40pm, I receive a phone call from *** *** District Manager, stating that I was training someone in the club I had just left. Again FALSE! Once again, my girlfriend and I were working out together, as dozens of other people were doing together in the club miles away! I find it quite interesting that *** *** even knew what club I was in since, he was located at my "home" gym miles away! *** *** and *** *** have done nothing but lied about this entire situation and have been nothing less than rude, nasty, and indignant. Again, I have LA Fitness staff members that can corroborate this information. I am most dissatisfied with the treatment that I have received from LA Fitness, considering I was a member in good standing for years! I did not choose to ignore any warnings as they have stated, nor was I given any warnings, because I did nothing wrong! I was approached in an unprofessional manner by *** *** who made inappropriate comments about my sexuality, accused of doing something that I did not do, insulted, and mistreated me. The date that all of this began, 1.11.15, I was in the gym working out ALONE, to which LA Fitness staff and personnel can attest toThat being the case, how could I have been training someone, other than myself, when I was BY MYSELF! It is clear that LA Fitness, contract or not, does not value it's customers. They have resorted to underhanded and malicious activity in order to cancel my membership. This whole ordeal is ridiculous and could have been resolved, if someone other than *** *** contacted me and apologized for the behavior of *** *** as well as that of *** ***, and the misunderstanding. LA Fitness is a gym. People go to the gym to workout, some with friends or family members. This is what I do from time to time. THERE IS NOTHING IN THE CONTACT THAT SAYS MEMBERS CANNOT WORKOUT TOGETHER!
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe cancellation of my membership was confirmed via email on March-15-following a telephone call from *** Area Manager *** *** who personally confirmed the cancellation & refund of my membershipI can forward this email if needed
The $waived balance does not touch the remaining $initiation fee+ $first/last billing dues=$pre-paid for a month membership that was not used.
LA Fitness continues to hide behind a wall of anonymity in refusing to issue a full refundNot only does their website confirm that the single service I sought after was not offered, their salesman *** also lied when he repeatedly assured me a steam room was available, in addition to Area Manager *** *** confirming there would be a full refund.
LA Fitness continues to assert they've cancelled my membership & issued a "refund" of $39.90; however this is only a first stepTheir own employee, *** Area Manager *** *** on March-15-confirmed I would receive a full refund of $due to advertising and claims of services by staff at LA Fitness *** *** *** *** ***
Clearly this is not the first time LA Fitness has made claimsUntil they issue the remaining refund of $I will persist
I will not be satisfied until the full refund of: $initiation fee +
Our District Operations Manager spoke to *** *** on 6/21/and the parties agreed to settle on the matter based on a total refund in the amount of $Refunds were processed to the same accounts that were used for payments on the membershipIt should be noted that *** *** made payments with two different accountsTwo refunds in the amounts of $and $were issued to a *** account ending in *** and two refunds in the amounts of $each ($total) were issued to a *** account ending in *** for a total of $in refunds
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of weeks, beginning 11/26/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment
for the first weeks of personal training servicesHe further agreed to make more payments, in the amount of $each, every weeks, beginning 12/24/14, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)
His Agreement also explains that all sessions purchased must be completed within days after the end of the Initial Term and, if sessions are not used within that stated period, any unused sessions are considered to have lapsed and will immediately be discontinuedThese provisions are clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, the voluntary cancellation and the session expiration provisions
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he was not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee or to a refund of unused sessions that have expired
Nevertheless, LA Fitness is willing to reinstate the unused sessions to allow member to use themOur District Vice President, *** *** has attempted to contact member to communicate this to him but member has not returned his callWe encourage member to return *** call for further assistance
Management has made several attempts to contact MrWhitaker regarding his concerns with his *** membershipWe have yet to receive a return callWe encourage him to return our call should he wish to discuss his concerns furtherThank you
Management spoke to *** *** on 3/30/regarding the cancellation of his monthly billed membershipOur records indicate we have not received a cancellation, however per his request an immediate cancellation has been processed and the balance in the amount of has been waivedNo further
balance is owedMember is satisfiedThank you
Our position has not changedMember's concerns were addressed in our initial responseIt should also be noted that on 2/3/15, we offered to cancel the remaining term of the personal training agreement with no further billing or obligation and process a refund for the most recent payment. We were not contractually obligated to provide this remedy, but this offered as a customer service consideration for our memberHowever, member elected not to take advantage of the offer
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge that I've been released from further billing and that my bank refunded me the $400. However, I would like a refund of $for the initiation & processing fee because of the trickery, deceitful practices and distress that LA Fitness has put me throughI would also like my request to cancel my and my husband's gym memberships to be addressed. I requested the cancellation on October 16, and since that date, I have been charged on 10/27/for the amount of $54.07. As I was waiting for a response from LA Fitness in regards to my personal training before cancelling my membership, I want a refund of the charge from 10/27/as my husband and I haven't used the gym in months. I want to be released from any further billing in regards to my gym membership and want a total refund of $(initiation fee) + $54.07= $
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/7/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/7/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
This provision is clearly outlined on page of her AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeMember elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/8/We cancelled the remaining term of the Agreement accordingly
Member stated that her personal trainer failed to show up on several occasionsLA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to terminate the agreement early without a fee and LA Fitness has will honor her agreement by providing her with the additional free sessions and will make up those sessions that were missed
Management contacted Mr*** regarding the cancellation of *** ***’s portion of the monthly billed family membershipMr*** stated that *** *** requested a cancellation shortly after the cancellation request for *** *** was processed on 7/20/LA Fitness provides
members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have received no such cancellation request for *** ***’s membershipAs a result, no cancellation was processed and the monthly billing continued based on the membership termsTo resolve Mr***’s concerns, an immediate cancellation of ***’s portion of the family membership was processed on 9/13/Additionally, a refund of $was processed back to the payment information on file which covers the difference of the month dues for only one active member on a family accountRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Our District Vice President contacted member regarding his concernsHis personal training agreement has been cancelled with no further billing but member understands that there is no refund owed as he has used all of the sessions that he paid for
Management spoke to *** *** regarding her complaint.
As a courtesy, we agreed to cancel *** *** membership and waive the outstanding balance. *** *** membership will expire on 11-5-We believe this matter to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by the district VPAfter my Revdex.com complaintI received a call from *** in California who explained that my account has been cancelled, and he explained that the withdrawal of the $simply occurred in error because they needed a two week notice to close the training accountHe then stated he would refund the$if I withdrew the Revdex.com complaint
As this explanation was in stark contrast to the numerous explanations provided to me before filing the complaint, and certainly not now reflected in their reply to the complaint, I knew I could not trust anything being told to me by this businessThus I told *** that the complaint stands and the refund/remedy would need to be through the Revdex.comSince their Revdex.com response does not indicate a refund, I am left to wonder how deep the deceit runs through the business and whether I was being blackmailed to withdrawal the complaint
Regards,*** ***
Management contacted *** *** regarding the cancellation of his and *** *** monthly billed membershipPer his request we have processed an immediate cancellation and no further billings will occurWe have yet to receive a return call to discuss his concerns furtherWe believe this matter
to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a copy of my agreement, even though I asked for it three separate timesIt was never given to meAs far as I'm concerned, if both parties do not have a copy of the agreement then there is not oneI do not wish to continue my training at a different locationI don't want to work out under a company that does not follow through with their side of the deal.
Regards,
*** *** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls from this companyI check my voicemail on a daily basis and also have zero voicemails from the companyThe best time to reach me is after 4pm Monday through Friday and any time on Saturday and SundayIf I do not answer please leave a message with a call back number But I know for a fact I have not received any call from the facility other than one time when they told me they would not honor the text messages because I did not have it in writing and the company would be shredding my contract where they did have it in writingI have every text to prove thisI am sure I can pull my phone records as well
Regards,
*** ***
A corporate representative contacted *** *** and advised that his training membership Agreement has been cancelledAdditionally, *** *** disputed the initial charge of $359.00, and received a credit through his financial establishmentPlease note that we are not contractually obligated
to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Member was paying $for eight (8) personal training sessions at a rate of $per session, every four (4) weeks, beginning 6/21/She made five (5) such payments of $prior to terminating her agreement early on 10/20/and the last payment of $made on 10/11/was refunded
back to herThus, she paid for a total of sessions to dateIt should be noted that she was also receiving four (4) Additional Sessions (free sessions) with each paymentMember understands that the Additional Sessions were being provided based on her commitment to complete the full Initial Term of her agreement (weeks) and if she failed to complete the Initial Term, the Additional Sessions would be forfeitedTherefore, paid sessions less used leaves remaining sessionsWe have adjust our records to reflect remaining sessions which will remain available for member to use when she is able to resume training
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information that has been provided is FALSE. I was not ever seen training anyone at LA Fitness and furthermore when I was approached about this foolishness, I advised the VP, *** *** and *** ***, who at the time was a Personal Trainer, that I was not training anyone, but working out. I explained that I, just like many others, have worked out with a girlfriend, my workout partner, in the past but and at no time was I coaching or training anyone. We were working out, as people in health clubs tend to do! Due to the manner in which I was spoken to by *** and the way I was made to feel, I contacted the corporate office on and advised them of the situation. The following day, 1.12.15, I did not return to my "home" gym where these individuals were, but chose to work out at another facility, miles away. minutes after I left the gym, at approximately 6:40pm, I receive a phone call from *** *** District Manager, stating that I was training someone in the club I had just left. Again FALSE! Once again, my girlfriend and I were working out together, as dozens of other people were doing together in the club miles away! I find it quite interesting that *** *** even knew what club I was in since, he was located at my "home" gym miles away! *** *** and *** *** have done nothing but lied about this entire situation and have been nothing less than rude, nasty, and indignant. Again, I have LA Fitness staff members that can corroborate this information. I am most dissatisfied with the treatment that I have received from LA Fitness, considering I was a member in good standing for years! I did not choose to ignore any warnings as they have stated, nor was I given any warnings, because I did nothing wrong! I was approached in an unprofessional manner by *** *** who made inappropriate comments about my sexuality, accused of doing something that I did not do, insulted, and mistreated me. The date that all of this began, 1.11.15, I was in the gym working out ALONE, to which LA Fitness staff and personnel can attest toThat being the case, how could I have been training someone, other than myself, when I was BY MYSELF! It is clear that LA Fitness, contract or not, does not value it's customers. They have resorted to underhanded and malicious activity in order to cancel my membership. This whole ordeal is ridiculous and could have been resolved, if someone other than *** *** contacted me and apologized for the behavior of *** *** as well as that of *** ***, and the misunderstanding. LA Fitness is a gym. People go to the gym to workout, some with friends or family members. This is what I do from time to time. THERE IS NOTHING IN THE CONTACT THAT SAYS MEMBERS CANNOT WORKOUT TOGETHER!
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe cancellation of my membership was confirmed via email on March-15-following a telephone call from *** Area Manager *** *** who personally confirmed the cancellation & refund of my membershipI can forward this email if needed
The $waived balance does not touch the remaining $initiation fee+ $first/last billing dues=$pre-paid for a month membership that was not used.
LA Fitness continues to hide behind a wall of anonymity in refusing to issue a full refundNot only does their website confirm that the single service I sought after was not offered, their salesman *** also lied when he repeatedly assured me a steam room was available, in addition to Area Manager *** *** confirming there would be a full refund.
LA Fitness continues to assert they've cancelled my membership & issued a "refund" of $39.90; however this is only a first stepTheir own employee, *** Area Manager *** *** on March-15-confirmed I would receive a full refund of $due to advertising and claims of services by staff at LA Fitness *** *** *** *** ***
Clearly this is not the first time LA Fitness has made claimsUntil they issue the remaining refund of $I will persist
I will not be satisfied until the full refund of: $initiation fee +
Our District Operations Manager spoke to *** *** on 6/21/and the parties agreed to settle on the matter based on a total refund in the amount of $Refunds were processed to the same accounts that were used for payments on the membershipIt should be noted that *** *** made payments with two different accountsTwo refunds in the amounts of $and $were issued to a *** account ending in *** and two refunds in the amounts of $each ($total) were issued to a *** account ending in *** for a total of $in refunds
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of weeks, beginning 11/26/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment
for the first weeks of personal training servicesHe further agreed to make more payments, in the amount of $each, every weeks, beginning 12/24/14, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)
His Agreement also explains that all sessions purchased must be completed within days after the end of the Initial Term and, if sessions are not used within that stated period, any unused sessions are considered to have lapsed and will immediately be discontinuedThese provisions are clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, the voluntary cancellation and the session expiration provisions
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he was not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee or to a refund of unused sessions that have expired
Nevertheless, LA Fitness is willing to reinstate the unused sessions to allow member to use themOur District Vice President, *** *** has attempted to contact member to communicate this to him but member has not returned his callWe encourage member to return *** call for further assistance
Management has made several attempts to contact MrWhitaker regarding his concerns with his *** membershipWe have yet to receive a return callWe encourage him to return our call should he wish to discuss his concerns furtherThank you
Management spoke to *** *** on 3/30/regarding the cancellation of his monthly billed membershipOur records indicate we have not received a cancellation, however per his request an immediate cancellation has been processed and the balance in the amount of has been waivedNo further
balance is owedMember is satisfiedThank you
Our position has not changedMember's concerns were addressed in our initial responseIt should also be noted that on 2/3/15, we offered to cancel the remaining term of the personal training agreement with no further billing or obligation and process a refund for the most recent payment. We were not contractually obligated to provide this remedy, but this offered as a customer service consideration for our memberHowever, member elected not to take advantage of the offer
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge that I've been released from further billing and that my bank refunded me the $400. However, I would like a refund of $for the initiation & processing fee because of the trickery, deceitful practices and distress that LA Fitness has put me throughI would also like my request to cancel my and my husband's gym memberships to be addressed. I requested the cancellation on October 16, and since that date, I have been charged on 10/27/for the amount of $54.07. As I was waiting for a response from LA Fitness in regards to my personal training before cancelling my membership, I want a refund of the charge from 10/27/as my husband and I haven't used the gym in months. I want to be released from any further billing in regards to my gym membership and want a total refund of $(initiation fee) + $54.07= $
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 1/7/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each, every month, beginning 2/7/16, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementMember’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
This provision is clearly outlined on page of her AgreementIn addition, her Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Furthermore, LA Fitness specifically includes in all personal training agreements, including member’s, a provision that afforded her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) simply by submitting a written notice of cancellation and she would receive a full refund
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeMember elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 2/8/We cancelled the remaining term of the Agreement accordingly
Member stated that her personal trainer failed to show up on several occasionsLA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to terminate the agreement early without a fee and LA Fitness has will honor her agreement by providing her with the additional free sessions and will make up those sessions that were missed
Management contacted Mr*** regarding the cancellation of *** ***’s portion of the monthly billed family membershipMr*** stated that *** *** requested a cancellation shortly after the cancellation request for *** *** was processed on 7/20/LA Fitness provides
members with the option to cancel their membership at any location with an Operations Manager between the hours of 9AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properlyWe have received no such cancellation request for *** ***’s membershipAs a result, no cancellation was processed and the monthly billing continued based on the membership termsTo resolve Mr***’s concerns, an immediate cancellation of ***’s portion of the family membership was processed on 9/13/Additionally, a refund of $was processed back to the payment information on file which covers the difference of the month dues for only one active member on a family accountRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you