Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company finally cancelled our contract like we asked them to do, but since we were forced to wait so long to have our contract canceled we were charged another month that we didn't wantWhen I talked to the person that canceled my contract I told them I wanted a refundHe told me he would refund me for all of the services that I didn't receiveIt's been over a week since he told me that and still have not received my refund.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe cancellation of my membership was confirmed via email on March-15-following a telephone call from *** Area Manager *** *** who personally confirmed the cancellation & refund of my membershipI can forward this email if needed
The $waived balance does not touch the remaining $initiation fee+ $first/last billing dues=$pre-paid for a month membership that was not used.
LA Fitness continues to hide behind a wall of anonymity in refusing to issue a full refundNot only does their website confirm that the single service I sought after was not offered, their salesman *** also lied when he repeatedly assured me a steam room was available, in addition to Area Manager *** *** confirming there would be a full refund.
LA Fitness continues to assert they've cancelled my membership & issued a "refund" of $39.90; however this is only a first stepTheir own employee, *** Area Manager *** *** on March-15-confirmed I would receive a full refund of $due to advertising and claims of services by staff at LA Fitness *** *** *** *** ***
Clearly this is not the first time LA Fitness has made claimsUntil they issue the remaining refund of $I will persist
I will not be satisfied until the full refund of: $initiation fee +
A corporate representative contacted *** *** and advised that his training membership Agreement has been cancelledAdditionally, *** *** disputed the initial charge of $359.00, and received a credit through his financial establishmentPlease note that we are not contractually obligated
to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Management spoke to *** *** regarding his annual fitness membershipDue to being misinformed a refund in the amount of $back to the *** has been processedRefunds take about 5-business days to be refundedAs well as the remove of Signature accessA month freeze has been processed
per his request and the freeze fee in the amount of $has been waivedWe informed him that any future freezes will have to be paid for and explained to him the guidelines for cancellation regarding a paid in full annual membershipMember understands and is satisfiedThank you
We had made several attempts to contact *** *** and received no return call to discuss his concerns with the cancellation of his monthly billed membershipsPer his request we processed a cancellation on 11/21/for his membership and all three family add onsOur records indicate no prior cancellationhas been received as our cancellation policy is to have a request mailed into our California corporate officeThe balance for October monthly dues in the amount of each has been waived for all four members and a refund in the amount of $was processed on 11/26/back to the visa card for *** membershipShould *** *** provide proof of cancellation then a refund can be discussedAt this time no refund is due beyond what has been refundedWe believe this matter to be resolvedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/23/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/21/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement as well should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management attempted to contact Mr*** regarding his concerns with the Houston Greenway location and his frustration involving an incident that took place on 7/31/Corporate management spoke with Mr***, who requested a follow up from the local management he spoke with initially
However, local management has been unable to reach him directly and have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information that has been provided is FALSE. I was not ever seen training anyone at LA Fitness and furthermore when I was approached about this foolishness, I advised the VP, *** *** and *** ***, who at the time was a Personal Trainer, that I was not training anyone, but working out. I explained that I, just like many others, have worked out with a girlfriend, my workout partner, in the past but and at no time was I coaching or training anyone. We were working out, as people in health clubs tend to do! Due to the manner in which I was spoken to by *** and the way I was made to feel, I contacted the corporate office on and advised them of the situation. The following day, 1.12.15, I did not return to my "home" gym where these individuals were, but chose to work out at another facility, miles away. minutes after I left the gym, at approximately 6:40pm, I receive a phone call from *** *** District Manager, stating that I was training someone in the club I had just left. Again FALSE! Once again, my girlfriend and I were working out together, as dozens of other people were doing together in the club miles away! I find it quite interesting that *** *** even knew what club I was in since, he was located at my "home" gym miles away! *** *** and *** *** have done nothing but lied about this entire situation and have been nothing less than rude, nasty, and indignant. Again, I have LA Fitness staff members that can corroborate this information. I am most dissatisfied with the treatment that I have received from LA Fitness, considering I was a member in good standing for years! I did not choose to ignore any warnings as they have stated, nor was I given any warnings, because I did nothing wrong! I was approached in an unprofessional manner by *** *** who made inappropriate comments about my sexuality, accused of doing something that I did not do, insulted, and mistreated me. The date that all of this began, 1.11.15, I was in the gym working out ALONE, to which LA Fitness staff and personnel can attest toThat being the case, how could I have been training someone, other than myself, when I was BY MYSELF! It is clear that LA Fitness, contract or not, does not value it's customers. They have resorted to underhanded and malicious activity in order to cancel my membership. This whole ordeal is ridiculous and could have been resolved, if someone other than *** *** contacted me and apologized for the behavior of *** *** as well as that of *** ***, and the misunderstanding. LA Fitness is a gym. People go to the gym to workout, some with friends or family members. This is what I do from time to time. THERE IS NOTHING IN THE CONTACT THAT SAYS MEMBERS CANNOT WORKOUT TOGETHER!
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team and is in the process of replacing the AC units in our *** *** location and will be installedthis weekOur **
*** *** *** ** locations have had the AC units fixedThese issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage her to contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
She Signed using an electronic signature padThe representative did not show her the actual document but instead pointed to the hand written paper that he created We never received a copy of the contractWhen we went to complain about the issue we spoke with ***, she told us that the company had an issue with ***, who signed *** up*** told us that *** was no longer with the company because of similar complaintsWhen I spoke to ***, she said we needed the original paper that *** created in order for her to help usWe were not given that paperI asked if *** could be contacted about the issue and she said noI told her I could contact him and ask about the issue and she said that anything he said could not be used as he is a former employee and he could "say anything just because he was let go"This agreement is not acceptable as they told us they had a known issue with thisWe have unused training session we have paid for and want them refunded
Regards,
*** ***
Management has made several attempts to contact *** *** in regards to her monthly billed fitness membershipWe encourage her to return our call in order to discuss her concerns furtherThank you
Our previous response still standsWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our *** location
These issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage him to contact his home club
We did not prevent *** *** from using our facility and therefore no compensation will be offered at this timeThank you
Our records reflect that *** *** and *** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/21/16. As required by applicable state law governing health club
contracts, the personal training agreement they signed included a provision which explained that they could cancel within seven (7) business days of the purchase without any cost to them
The cancellation procedures, as well as the cancel by date of 5/2/16, are clearly listed on page of the agreement (a copy of the Agreement is included with this response)If it was their intent to cancel within the rescission period and had they timely followed the cancellation procedures provided to them in their signed agreement, LA Fitness would have issued a full refund
Admittedly, *** *** and *** *** did not request to cancel prior to 5/2/Thus, they are not entitled to terminate their agreement early without a feeIf *** *** and *** *** no longer wish to continue with their valid Agreement, their Agreement includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should they elect to take advantage of itOtherwise, they should be expected to honor their agreement as LA Fitness stands ready to provide the services for which they contracted
Member stated that her personal trainer failed to show up on several occasionsLA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to terminate the agreement early without a fee and LA Fitness has will honor her agreement by providing her with the additional free sessions and will make up those sessions that were missed
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of weeks, beginning 11/26/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment
for the first weeks of personal training servicesHe further agreed to make more payments, in the amount of $each, every weeks, beginning 12/24/14, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)
His Agreement also explains that all sessions purchased must be completed within days after the end of the Initial Term and, if sessions are not used within that stated period, any unused sessions are considered to have lapsed and will immediately be discontinuedThese provisions are clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, the voluntary cancellation and the session expiration provisions
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he was not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee or to a refund of unused sessions that have expired
Nevertheless, LA Fitness is willing to reinstate the unused sessions to allow member to use themOur District Vice President, *** *** has attempted to contact member to communicate this to him but member has not returned his callWe encourage member to return *** call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge that I've been released from further billing and that my bank refunded me the $400. However, I would like a refund of $for the initiation & processing fee because of the trickery, deceitful practices and distress that LA Fitness has put me throughI would also like my request to cancel my and my husband's gym memberships to be addressed. I requested the cancellation on October 16, and since that date, I have been charged on 10/27/for the amount of $54.07. As I was waiting for a response from LA Fitness in regards to my personal training before cancelling my membership, I want a refund of the charge from 10/27/as my husband and I haven't used the gym in months. I want to be released from any further billing in regards to my gym membership and want a total refund of $(initiation fee) + $54.07= $
Regards,
*** ***
Management has made attempts to reach *** *** to resolve her concerns and as acknowledged by her response she has chosen to not return our calls*** *** states that she only authorized payment for $
*** *** signed agreement on file includes the terms for the original charge of $As a courtesy, a refund was completed on 8/10/for $
Based on the refund processed *** *** only paid $88.98, which is the amount she acknowledges as being authorizedShould she have an additional questions or concerns we encourage her to return our calls and we will be happy to assist herThank you
Management contacted Mr*** regarding his concerns with the charges processed on his monthly dues membershipThe history on the account reflects that a membership for *** *** was established as an Ato Mr***’s primary membership on 4/20/Mr***
confirmed he knows Mr***, but was under the impression Mr*** had cancelled his monthly dues membership previouslyManagement informed Mr*** that there was no history related to receipt of a cancellation request for Mr***’s membershipNevertheless, a cancellation was processed for the Amembership with no future billing on 11/27/As a courtesy, we have agreed to a total refund of $processed back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company finally cancelled our contract like we asked them to do, but since we were forced to wait so long to have our contract canceled we were charged another month that we didn't wantWhen I talked to the person that canceled my contract I told them I wanted a refundHe told me he would refund me for all of the services that I didn't receiveIt's been over a week since he told me that and still have not received my refund.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe cancellation of my membership was confirmed via email on March-15-following a telephone call from *** Area Manager *** *** who personally confirmed the cancellation & refund of my membershipI can forward this email if needed
The $waived balance does not touch the remaining $initiation fee+ $first/last billing dues=$pre-paid for a month membership that was not used.
LA Fitness continues to hide behind a wall of anonymity in refusing to issue a full refundNot only does their website confirm that the single service I sought after was not offered, their salesman *** also lied when he repeatedly assured me a steam room was available, in addition to Area Manager *** *** confirming there would be a full refund.
LA Fitness continues to assert they've cancelled my membership & issued a "refund" of $39.90; however this is only a first stepTheir own employee, *** Area Manager *** *** on March-15-confirmed I would receive a full refund of $due to advertising and claims of services by staff at LA Fitness *** *** *** *** ***
Clearly this is not the first time LA Fitness has made claimsUntil they issue the remaining refund of $I will persist
I will not be satisfied until the full refund of: $initiation fee +
A corporate representative contacted *** *** and advised that his training membership Agreement has been cancelledAdditionally, *** *** disputed the initial charge of $359.00, and received a credit through his financial establishmentPlease note that we are not contractually obligated
to provide this remedy, but this was done as a customer service consideration for our memberWe believe this resolves the matter, but please advise if we can be of further assistance
Management spoke to *** *** regarding his annual fitness membershipDue to being misinformed a refund in the amount of $back to the *** has been processedRefunds take about 5-business days to be refundedAs well as the remove of Signature accessA month freeze has been processed
per his request and the freeze fee in the amount of $has been waivedWe informed him that any future freezes will have to be paid for and explained to him the guidelines for cancellation regarding a paid in full annual membershipMember understands and is satisfiedThank you
We had made several attempts to contact *** *** and received no return call to discuss his concerns with the cancellation of his monthly billed membershipsPer his request we processed a cancellation on 11/21/for his membership and all three family add onsOur records indicate no prior cancellationhas been received as our cancellation policy is to have a request mailed into our California corporate officeThe balance for October monthly dues in the amount of each has been waived for all four members and a refund in the amount of $was processed on 11/26/back to the visa card for *** membershipShould *** *** provide proof of cancellation then a refund can be discussedAt this time no refund is due beyond what has been refundedWe believe this matter to be resolvedThank you
The business has already reached out to me and resolved the situation, I am unable to close the complaint on my end but would like toThank you!
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/23/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/21/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement as well should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management attempted to contact Mr*** regarding his concerns with the Houston Greenway location and his frustration involving an incident that took place on 7/31/Corporate management spoke with Mr***, who requested a follow up from the local management he spoke with initially
However, local management has been unable to reach him directly and have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information that has been provided is FALSE. I was not ever seen training anyone at LA Fitness and furthermore when I was approached about this foolishness, I advised the VP, *** *** and *** ***, who at the time was a Personal Trainer, that I was not training anyone, but working out. I explained that I, just like many others, have worked out with a girlfriend, my workout partner, in the past but and at no time was I coaching or training anyone. We were working out, as people in health clubs tend to do! Due to the manner in which I was spoken to by *** and the way I was made to feel, I contacted the corporate office on and advised them of the situation. The following day, 1.12.15, I did not return to my "home" gym where these individuals were, but chose to work out at another facility, miles away. minutes after I left the gym, at approximately 6:40pm, I receive a phone call from *** *** District Manager, stating that I was training someone in the club I had just left. Again FALSE! Once again, my girlfriend and I were working out together, as dozens of other people were doing together in the club miles away! I find it quite interesting that *** *** even knew what club I was in since, he was located at my "home" gym miles away! *** *** and *** *** have done nothing but lied about this entire situation and have been nothing less than rude, nasty, and indignant. Again, I have LA Fitness staff members that can corroborate this information. I am most dissatisfied with the treatment that I have received from LA Fitness, considering I was a member in good standing for years! I did not choose to ignore any warnings as they have stated, nor was I given any warnings, because I did nothing wrong! I was approached in an unprofessional manner by *** *** who made inappropriate comments about my sexuality, accused of doing something that I did not do, insulted, and mistreated me. The date that all of this began, 1.11.15, I was in the gym working out ALONE, to which LA Fitness staff and personnel can attest toThat being the case, how could I have been training someone, other than myself, when I was BY MYSELF! It is clear that LA Fitness, contract or not, does not value it's customers. They have resorted to underhanded and malicious activity in order to cancel my membership. This whole ordeal is ridiculous and could have been resolved, if someone other than *** *** contacted me and apologized for the behavior of *** *** as well as that of *** ***, and the misunderstanding. LA Fitness is a gym. People go to the gym to workout, some with friends or family members. This is what I do from time to time. THERE IS NOTHING IN THE CONTACT THAT SAYS MEMBERS CANNOT WORKOUT TOGETHER!
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team and is in the process of replacing the AC units in our *** *** location and will be installedthis weekOur **
*** *** *** ** locations have had the AC units fixedThese issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage her to contact her home clubThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
She Signed using an electronic signature padThe representative did not show her the actual document but instead pointed to the hand written paper that he created We never received a copy of the contractWhen we went to complain about the issue we spoke with ***, she told us that the company had an issue with ***, who signed *** up*** told us that *** was no longer with the company because of similar complaintsWhen I spoke to ***, she said we needed the original paper that *** created in order for her to help usWe were not given that paperI asked if *** could be contacted about the issue and she said noI told her I could contact him and ask about the issue and she said that anything he said could not be used as he is a former employee and he could "say anything just because he was let go"This agreement is not acceptable as they told us they had a known issue with thisWe have unused training session we have paid for and want them refunded
Regards,
*** ***
Management has made several attempts to contact *** *** in regards to her monthly billed fitness membershipWe encourage her to return our call in order to discuss her concerns furtherThank you
Our previous response still standsWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment
Management has been in contact with our facilities team and is in the process of replacing the carpet in the Men’s Locker room with tile at our *** location
These issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage him to contact his home club
We did not prevent *** *** from using our facility and therefore no compensation will be offered at this timeThank you
Our records reflect that *** *** and *** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/21/16. As required by applicable state law governing health club
contracts, the personal training agreement they signed included a provision which explained that they could cancel within seven (7) business days of the purchase without any cost to them
The cancellation procedures, as well as the cancel by date of 5/2/16, are clearly listed on page of the agreement (a copy of the Agreement is included with this response)If it was their intent to cancel within the rescission period and had they timely followed the cancellation procedures provided to them in their signed agreement, LA Fitness would have issued a full refund
Admittedly, *** *** and *** *** did not request to cancel prior to 5/2/Thus, they are not entitled to terminate their agreement early without a feeIf *** *** and *** *** no longer wish to continue with their valid Agreement, their Agreement includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement
LA Fitness will honor this voluntary cancellation provision of the agreement should they elect to take advantage of itOtherwise, they should be expected to honor their agreement as LA Fitness stands ready to provide the services for which they contracted
Member stated that her personal trainer failed to show up on several occasionsLA Fitness realizes that if this happens, it is a very frustrating experience for the client. Accordingly, the personal training agreement provides that if that happens, member will receive free additional personal training session (in addition to making up the one that was missed). Thus, the fact that sessions were missed does not entitle member to terminate the agreement early without a fee and LA Fitness has will honor her agreement by providing her with the additional free sessions and will make up those sessions that were missed
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of weeks, beginning 11/26/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment
for the first weeks of personal training servicesHe further agreed to make more payments, in the amount of $each, every weeks, beginning 12/24/14, for the remainder of the Initial Term
These terms are clearly outlined on page of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHis Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”)
His Agreement also explains that all sessions purchased must be completed within days after the end of the Initial Term and, if sessions are not used within that stated period, any unused sessions are considered to have lapsed and will immediately be discontinuedThese provisions are clearly outlined on page of the agreementIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of months, the voluntary cancellation and the session expiration provisions
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he was not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee or to a refund of unused sessions that have expired
Nevertheless, LA Fitness is willing to reinstate the unused sessions to allow member to use themOur District Vice President, *** *** has attempted to contact member to communicate this to him but member has not returned his callWe encourage member to return *** call for further assistance
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I acknowledge that I've been released from further billing and that my bank refunded me the $400. However, I would like a refund of $for the initiation & processing fee because of the trickery, deceitful practices and distress that LA Fitness has put me throughI would also like my request to cancel my and my husband's gym memberships to be addressed. I requested the cancellation on October 16, and since that date, I have been charged on 10/27/for the amount of $54.07. As I was waiting for a response from LA Fitness in regards to my personal training before cancelling my membership, I want a refund of the charge from 10/27/as my husband and I haven't used the gym in months. I want to be released from any further billing in regards to my gym membership and want a total refund of $(initiation fee) + $54.07= $
Regards,
*** ***
Management has made attempts to reach *** *** to resolve her concerns and as acknowledged by her response she has chosen to not return our calls*** *** states that she only authorized payment for $
*** *** signed agreement on file includes the terms for the original charge of $As a courtesy, a refund was completed on 8/10/for $
Based on the refund processed *** *** only paid $88.98, which is the amount she acknowledges as being authorizedShould she have an additional questions or concerns we encourage her to return our calls and we will be happy to assist herThank you
Management contacted Mr*** regarding his concerns with the charges processed on his monthly dues membershipThe history on the account reflects that a membership for *** *** was established as an Ato Mr***’s primary membership on 4/20/Mr***
confirmed he knows Mr***, but was under the impression Mr*** had cancelled his monthly dues membership previouslyManagement informed Mr*** that there was no history related to receipt of a cancellation request for Mr***’s membershipNevertheless, a cancellation was processed for the Amembership with no future billing on 11/27/As a courtesy, we have agreed to a total refund of $processed back to the *** card on fileRefunds typically take 5-business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***