Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are not being honest with their response and they themselves are not not honoring their agreement. Their trainer ignore my personal training sessions request three times within the three weeks. They never communicated with me until I complaint to the manager and wanted out of the agreement. The service that they provide was terrible and made promises that they never kept. I even asked the person who signed me up for their service that if I am not satisfied with the service, I am allowed to leave the contract and that person said yes but after three months. He is now fired for unknown reasons. I will attach files to provide proof of this incident. This includes the text message between me and the personal trainer and the recording between me and the manager. He claims that there is a "miss communication" but there is no way for a trainer to misunderstand that I wanted a training session and they never did for the past three weeks. The manager did consent and knows that he is being recorded. Therefore according to Illinois one-party consent law that as long as consent of one person or party to the conversation given, then recording the conversation is not a violation of the Wiretapping laws. This is unacceptable for a company that they take my money and not giving the proper service that they promise.
Regards,
[redacted]
Management spoke to [redacted] regarding his annual membership. He claims to have paid his renewal and provided some information. We have asked [redacted] to provide us with additional information in order to research the payment he claims he has made to renew his membership. We have not received...
such information. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/21/14 (the “Initial Term”). His personal training agreement includes a voluntary cancelation provision, which affords him the option to...
unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the voluntary cancellation fee from 50% to 25% of the remaining balance due. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
Management contacted Mrs. [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Mrs. [redacted] membership cancellation was completed on 12/13/2017. As a courtesy, a refund of $128.20 was processed back to the [redacted] card on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 1/13/15 regarding his monthly billed membership. After explaining to him the type of membership he purchased and the conversation that took place at the time of joining weadvised [redacted] that we did not misinform him of the type of club he was signing up for,...
that being a signature club. Member disagrees and we offered a full refund if he chooses to not keep his membership. [redacted] did notrespond at that time. We believe this issue to be resolved up to this point.Thank you.
Management spoke to [redacted] regarding his monthly billed membership and the promotional rate he saw online after upgrading his membership on 1/24/15. As a courtesy we have honored this rate and issued a refund in the amountof $106.92 back to the [redacted] for the upgrade fee. Refunds...
take about 5-7 business days. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The whole point of the Revdex.com complaint is that the Personal Training Manager (Jesse) is telling clients, me included, who do not want a 1 year contract that we can cancel at any time, and the contract is a formality that he can override because he's the manager. He even put this writing at my request and now the hand signed contract with this addendum is mysteriously missing. I'm assuming this sales technique is a way to get more people to sign-up for the PT service. However, when clients go to cancel, they get this hassle.
There are many social media complaints against LA Fitness and the Revdex.com has several hundred complaints about LA Fitness, corporately, not specific to [redacted] location, over this same type of deception in their sales. So clearly this is a company wide sales tactic, and I will be doing what I can to protect future clients, including filing a complaint with the** Attorney General's office. I encourage to the Revdex.com to reconsider it's A rating of LA Fitness.
Clearly my request for a refund of the $160 will not be honored by LA Fitness. So no further action by the Revdex.com needs to be taken to obtain the refund.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The refund was received 3/8 and I am very satisfied by the professionalism and understanding of the manager whom called to resolve this issue.
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the cancellation fee from 50% to 25% of the remaining agreement balance in light of the circumstances. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of her personal training agreement accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and indeed refund has been received. Please consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:<[redacted]Date: Sun, Apr 10, 2016 at 1:29 PMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Dear Revdex.com,
Thank you for taking the time to handle this complaint however it has not been resolved. First of all I was never given a contract the contract that they did hand to me which they did not review with me was someone else's contract last name something like [redacted] but I did not look through it because it's not mine. I called LA fitness several times at least five within the three day.
[redacted] was unavailable and did not return calls and I was told by the staff who answered the phone they would cancel the contract so I assumed everything was taken care of. I did email a letter to the corporate office after I learned that was the protocol to cancel the membership I was never told the first several days that I called. I have continually called LA fitness to find out what is going on but none of the trainers will return my phone call and corporate did not respond.
I have made at least 15 calls to try to get this resolved. I am very dissatisfied with their service and may end up canceling my membership in total. Please follow up on this fried people should not be treated this way and to reiterate I was never given a contract.
Regards,[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] was advised that there is no refund owed as we do not bill based on usage and the cancellation was processed well after her bill date. Ms. [redacted] will have gym usage until 6/27/2017. We believe this matter to be resolved....
Management spoke to member regarding his complaint. We agreed to refund the last three payments of $32.17. Refunds typically, could take up to 5-7 business days to complete and will go back to the[redacted] card. We believe this issue to be resolved.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/17/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 12/15/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Instead, member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/2/15 and we cancelled the remaining term of her personal training agreement accordingly.
Our District Vice President has made several attempts to contact member but she has not returned her calls. A routine, automated system audit on personal training memberships expired member's sessions given that there had been no activity or usage for over 5 years....
Member's remaining personal training sessions have since been added back and are available for her to use.
Our District Vice President contacted member regarding her concerns. Member was informed to submit medical documentation for review in light of her refund request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted],Thank you so much to help me, I reject the LA Fitness's offer because they still owe me almost 6 months membership fee.I paid my membership fee on Sept 03 2015, on March 16 2016 I used Silver Sneaker to pay my membership fee then I askedfor refund, the total refund should be 30 months but they only give me 24 months. The following letter was LA Fitness freezemy account start on March 24 2016 :Fitness Paid in Full Freeze Receipt Today's date: 3/24/2016Customer #: [redacted]Membership Barcode #: [redacted]Member Name: [redacted]Freeze Start Date: 3/24/2016A complimentary freeze has been applied to your account.This confirms your request to have your membership "frozen" from the freeze start date identified above. While membership is in frozen status, you will not have access to the club. If you have any question regarding this notice, please call your local club during normal business hours. I did call the local club but they can't help me, until I met my co-member of LA Fitness in Jan 2017, she told me about Revdex.com.LA Fitness lie and cheating me, she said my account already expired more than a year and refund 2 years membership fee isover paid. Also they already refund 2 year member fee " $ 524.25 " back to my credit.Please help me to get the least of the refund.Thank you so much for your time to help.Beast regard.[redacted]
Management has been in contact with the staff involved with the sign up of Mr. [redacted]’ membership to address the concerns brought forth. We apologize for the experience Mr. [redacted] had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and guests. Based on his response, Mr. [redacted]’ did express satisfaction with the resolution and adjustments processed on his membership. Should Mr. [redacted] have any additional concerns we encourage him to contact his home club for assistance. Thank you.
Management spoke with Mr. [redacted] regarding his concerns with his membership terms and frustrations with the Tampa – S Dale Mabry Hwy location. Management explained in detail the access that was grandfathered over from member’s previous Lifestyle Family Fitness membership. During the acquisition...
process, Signature club access was added to Mr. [redacted] membership at no additional charge. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Mr. [redacted] requested to discontinue his memberships at this time. As a courtesy, a cancellation was completed on 9/19/2017 and a refund of $47.63 was processed back to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of her monthly dues membership. [redacted] stated she attempted to cancel via telephone and at the club. LA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the...
hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
There is no history on [redacted] membership regarding receipt of such a cancellation request. As a courtesy, a cancellation was completed and we have also agreed to a refund back to her[redacted] card on file in the amount of $120. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are not being honest with their response and they themselves are not not honoring their agreement. Their trainer ignore my personal training sessions request three times within the three weeks. They never communicated with me until I complaint to the manager and wanted out of the agreement. The service that they provide was terrible and made promises that they never kept. I even asked the person who signed me up for their service that if I am not satisfied with the service, I am allowed to leave the contract and that person said yes but after three months. He is now fired for unknown reasons. I will attach files to provide proof of this incident. This includes the text message between me and the personal trainer and the recording between me and the manager. He claims that there is a "miss communication" but there is no way for a trainer to misunderstand that I wanted a training session and they never did for the past three weeks. The manager did consent and knows that he is being recorded. Therefore according to Illinois one-party consent law that as long as consent of one person or party to the conversation given, then recording the conversation is not a violation of the Wiretapping laws. This is unacceptable for a company that they take my money and not giving the proper service that they promise.
Regards,
[redacted]
Management spoke to [redacted] regarding his annual membership. He claims to have paid his renewal and provided some information. We have asked [redacted] to provide us with additional information in order to research the payment he claims he has made to renew his membership. We have not received...
such information. No further action will be taken. Thank you.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 3/21/14 (the “Initial Term”). His personal training agreement includes a voluntary cancelation provision, which affords him the option to...
unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. Nevertheless, LA Fitness contacted member regarding his concerns and we offered to reduce the voluntary cancellation fee from 50% to 25% of the remaining balance due. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of his personal training agreement accordingly.
Management contacted Mrs. [redacted] regarding her concerns with her monthly billed membership and the cancellation process. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Mrs. [redacted] membership cancellation was completed on 12/13/2017. As a courtesy, a refund of $128.20 was processed back to the [redacted] card on file. Typically refunds take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 1/13/15 regarding his monthly billed membership. After explaining to him the type of membership he purchased and the conversation that took place at the time of joining weadvised [redacted] that we did not misinform him of the type of club he was signing up for,...
that being a signature club. Member disagrees and we offered a full refund if he chooses to not keep his membership. [redacted] did notrespond at that time. We believe this issue to be resolved up to this point.Thank you.
Management spoke to [redacted] regarding his monthly billed membership and the promotional rate he saw online after upgrading his membership on 1/24/15. As a courtesy we have honored this rate and issued a refund in the amountof $106.92 back to the [redacted] for the upgrade fee. Refunds...
take about 5-7 business days. Member is satisfied. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The whole point of the Revdex.com complaint is that the Personal Training Manager (Jesse) is telling clients, me included, who do not want a 1 year contract that we can cancel at any time, and the contract is a formality that he can override because he's the manager. He even put this writing at my request and now the hand signed contract with this addendum is mysteriously missing. I'm assuming this sales technique is a way to get more people to sign-up for the PT service. However, when clients go to cancel, they get this hassle.
There are many social media complaints against LA Fitness and the Revdex.com has several hundred complaints about LA Fitness, corporately, not specific to [redacted] location, over this same type of deception in their sales. So clearly this is a company wide sales tactic, and I will be doing what I can to protect future clients, including filing a complaint with the** Attorney General's office. I encourage to the Revdex.com to reconsider it's A rating of LA Fitness.
Clearly my request for a refund of the $160 will not be honored by LA Fitness. So no further action by the Revdex.com needs to be taken to obtain the refund.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The refund was received 3/8 and I am very satisfied by the professionalism and understanding of the manager whom called to resolve this issue.
LA Fitness contacted member regarding her concerns. Her personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. However, we offered to...
reduce the cancellation fee from 50% to 25% of the remaining agreement balance in light of the circumstances. Member elected to take advantage of the reduced cancellation fee and we cancelled the remaining term of her personal training agreement accordingly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and indeed refund has been received. Please consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From:<[redacted]Date: Sun, Apr 10, 2016 at 1:29 PMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted]
Dear Revdex.com,
Thank you for taking the time to handle this complaint however it has not been resolved. First of all I was never given a contract the contract that they did hand to me which they did not review with me was someone else's contract last name something like [redacted] but I did not look through it because it's not mine. I called LA fitness several times at least five within the three day.
[redacted] was unavailable and did not return calls and I was told by the staff who answered the phone they would cancel the contract so I assumed everything was taken care of. I did email a letter to the corporate office after I learned that was the protocol to cancel the membership I was never told the first several days that I called. I have continually called LA fitness to find out what is going on but none of the trainers will return my phone call and corporate did not respond.
I have made at least 15 calls to try to get this resolved. I am very dissatisfied with their service and may end up canceling my membership in total. Please follow up on this fried people should not be treated this way and to reiterate I was never given a contract.
Regards,[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] was advised that there is no refund owed as we do not bill based on usage and the cancellation was processed well after her bill date. Ms. [redacted] will have gym usage until 6/27/2017. We believe this matter to be resolved....
Thank you.
Management spoke to member regarding his complaint. We agreed to refund the last three payments of $32.17. Refunds typically, could take up to 5-7 business days to complete and will go back to the[redacted] card. We believe this issue to be resolved.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/17/14 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $160.00 each, every four weeks, beginning 12/15/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Instead, member elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/2/15 and we cancelled the remaining term of her personal training agreement accordingly.
Our District Vice President has made several attempts to contact member but she has not returned her calls. A routine, automated system audit on personal training memberships expired member's sessions given that there had been no activity or usage for over 5 years....
Member's remaining personal training sessions have since been added back and are available for her to use.
Our District Vice President contacted member regarding her concerns. Member was informed to submit medical documentation for review in light of her refund request
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Dear [redacted],Thank you so much to help me, I reject the LA Fitness's offer because they still owe me almost 6 months membership fee.I paid my membership fee on Sept 03 2015, on March 16 2016 I used Silver Sneaker to pay my membership fee then I askedfor refund, the total refund should be 30 months but they only give me 24 months. The following letter was LA Fitness freezemy account start on March 24 2016 :Fitness Paid in Full Freeze Receipt Today's date: 3/24/2016Customer #: [redacted]Membership Barcode #: [redacted]Member Name: [redacted]Freeze Start Date: 3/24/2016A complimentary freeze has been applied to your account.This confirms your request to have your membership "frozen" from the freeze start date identified above. While membership is in frozen status, you will not have access to the club. If you have any question regarding this notice, please call your local club during normal business hours. I did call the local club but they can't help me, until I met my co-member of LA Fitness in Jan 2017, she told me about Revdex.com.LA Fitness lie and cheating me, she said my account already expired more than a year and refund 2 years membership fee isover paid. Also they already refund 2 year member fee " $ 524.25 " back to my credit.Please help me to get the least of the refund.Thank you so much for your time to help.Beast regard.[redacted]
Management has been in contact with the staff involved with the sign up of Mr. [redacted]’ membership to address the concerns brought forth. We apologize for the experience Mr. [redacted] had and in no way condone such alleged behavior. LA Fitness strives to provide excellent customer service to our members and guests. Based on his response, Mr. [redacted]’ did express satisfaction with the resolution and adjustments processed on his membership. Should Mr. [redacted] have any additional concerns we encourage him to contact his home club for assistance. Thank you.
Management spoke with Mr. [redacted] regarding his concerns with his membership terms and frustrations with the Tampa – S Dale Mabry Hwy location. Management explained in detail the access that was grandfathered over from member’s previous Lifestyle Family Fitness membership. During the acquisition...
process, Signature club access was added to Mr. [redacted] membership at no additional charge. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Mr. [redacted] requested to discontinue his memberships at this time. As a courtesy, a cancellation was completed on 9/19/2017 and a refund of $47.63 was processed back to the [redacted] on file. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.
Management contacted [redacted] regarding the cancellation of her monthly dues membership. [redacted] stated she attempted to cancel via telephone and at the club. LA Fitness provides members with the option to cancel their membership at any location with an Operations Manager between the...
hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly.
There is no history on [redacted] membership regarding receipt of such a cancellation request. As a courtesy, a cancellation was completed and we have also agreed to a refund back to her[redacted] card on file in the amount of $120. Refunds typically take 5-7 business days to complete. We believe this matter to be resolved. Thank you.