Our records do not reflect that we received a cancellation request from memberOur District Manager and Personal Training Director have attempted to contact member regarding the verification of cancellation he states he has but he has not returned our callsWe urge member to return our calls for
further assistance
Member purchased personal training services but not the services of any specific individual trainerWe have made several attempts to assign member to and her scheduled with a another personal trainer but member is simply choosing not to use the serviceThis does not entitle member to a refund
or relieve her of her obligation to the remaining personal training agreement termIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision in her personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** regarding her concerns with her monthly billed fitness membership and the encounter she had with staff in regards to her concernWe apologize for the experience she had and in no way condone such behaviorLA Fitness strives to provide excellent customer service
to our membersAs a courtesy, we have offered to issue a refund in the amount of $$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfied and we believe this matter to be resolved
Thank you
LA Fitness has been in contact with member regarding his concernsHe has resumed training and will continue with the remaining term of his personal training agreement
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I purchased personal training hours based on fails info provided by the company and pointed right away to itThey didn't object statement and now not sure why I'm not entitled for full refund]
*** ***
Management contacted *** *** regarding his concerns with the both the amount charged at sign up and the continued billing of the Kids Klub membership attached to his monthly dues membership*** *** stated that when he initially inquired about adding the Kids Klub membership he was
informed of a rate amount and charge that was different from the signed Kluds Klub agreement on file
We strive to provide excellent customer service and we regret that *** *** felt there was a miscommunication regarding the charges and cost of our Kids Klub membershipsAs a courtesy resolution, we agreed to process a refund in the amount of $to the Visa card on fileRefunds typically take 5-business days to processWe believe this mater to be resolvedThank you
Management spoke with Mr*** regarding his concernsAs a customer consideration, Management cancelled the membership, agreed to refund the registration fee of $and also refunded his most recent dues of $back to the *** Card on fileRefunds typically, could take up to 5-
business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months,
beginning 2/15/(the “Initial Term”).*** *** paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 3/15/16, for the remainder of the Initial Term
These terms are clearly outlined on page of* *** agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
*** *** personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee.
If *** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Total details of said agreement were never explicitly laid out by the employeePlus I believe I mentioned they asked me to understand and sign alot of this material after conducting a physical assessmentI specifically asked if I can cancel at any time and I was told an 80$ breakout fee was required, I figured there should not be any real reason to disbelieve his claim but of course I guess the contract states otherwiseThis isnt the first time someone has ran into this issue where they dont fully see the contracts statements and its on complaints everywhere on the internet for years and yearsIts not just mePlease *** this about other people complaining about this issue with this company other than me
I agree to pay for the services that I have used up to this point but not any further because of schedule inabilities and the possible move after end of contract anyway of the work year when im stationed at *** to tell me I can use my session afterwards is useless since I will be gone possibly.
the summary is I was sold something and deceived to what it was actually supposed to beall this email I have received is just a regurgitation of what they have told me over the phone.
Regards,*** ***
Our District Vice President contacted *** *** regarding his concerns and we cancelled the remaining term of *** *** personal training agreement with no further billing or obligation
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did go into LA fitness *** for membership and personal training servicesI made it clear that I only needed a personal trainer for 2-weeks to *** ***I also made it clear to *** *** that I did not want a contract, he told me it wasn't a contractHe said I was signing & initialing for my sessionsDetails of a contract were NEVER reviewed with meAlso, I never received, reviewed or initialed a hard copy document from LA fitness ***I am so certain of this I will provide handwriting proof or legal documents with my signature and initials on themI did initial and sign a small signature type pad at the facility but the other initials on this document are not mine, they were forgedI feel this is now a legal matter that someone would print up a document and forge my initialsObviously if they had to go through illegal means to put initials on a legal & binding document then they were trying to cover up the fact that I was never made aware I was signing a contract
I read through everythingI'm even more upset because a document was NEVER printed and reviewed with me and I NEVER initialed anything a second time, that is NOT my handwriting ma'amI will complete my formal rebuttal tomorrow, I just had to let you know
After reviewing this document closer, the sets of initials on page of on the late charge line as well as the 2nd initials by client signature are not mineOn page of the second sets of initials are not mine and I did not initial next to my name on page of The only thing I signed was a small signature padI was unable to read anything on this pad because the writing was too smallA document was never printed or reviewed with meI was told by ** *** *** that I was signing and initialing for my sessionsI was not provided with any paperwork or explanation advising me that I was in a contractAlso, when I asked the corporate office to provide me with the document that I signed that he said was a contract, the representative I spoke with (I think his name was ***)flat out told me no, refused to mail it to meHe stated I got it in an email when I told him I never received any correspondence from LA fitness he still refused to provide this document to meNow I see why, after reviewing this document I realize my initials were forged
Sincerely,
*** ***
We have gone ahead and processed two refunds in the amounts of $396.00, $total, in an effort to resolve member’s dispute (refunds applied to the same account used for payment)Our records reflect that member used sessions at a rate of $per session ($with tax)To date, member had paid a total of $1,296.90: $on 4/25/17, $on 5/25/and $on 6/25/It should be noted that member disputed the $charged on 7/25/and received a credit for that charge from her bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me LA Fitness responded very quickly and made me feel appreciated as a customer I appreciate their attention to this matter This issue has been fully resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find their response ludicrous*** (from LA Fitness) called me on 8/13, took my statement and said, "*** ***" would call me to further discuss*** never called me, even after repeated call backs to *** (as he requested me to do, if I didn't hear back from ***)I have seen an orthopedic specialist and diagnosed with tendonitis and need physical therapy...doesn't sound temporary to meIt's amazing to me a report wasn't taken when I first reported this to the gym, and it's terrible that the PT Sales Person reviews the contract by saying things like, "this section says you can't hold us liable", this section says, "you can't hurt anyone here", but a printed copy - as important as this is, is never given to the signor...it's very deceiving, unethical, and speaks to the lack of values
*** ***
Per *** *** request we have added signature access to her and *** *** annual membership in order to utilize our *** locations*** annual renewal has been adjusted to $We believe all matters to be resolvedThank you
Management spoke to *** *** on 1/12/regarding his concerns with cancelling his monthly billed membershipAfter explaining the options to cancel we apologize for any confusionPer his request an immediate cancellationwas processed on 1/12/and no further billing will occur
Based on *** *** first attempt to cancel in September of a refund In the amount of $128.04 has been processed back to the *** on 1/14/Member is satisfiedThank you
Our records do not reflect that we received a cancellation request from memberOur District Manager and Personal Training Director have attempted to contact member regarding the verification of cancellation he states he has but he has not returned our callsWe urge member to return our calls for
further assistance
Member purchased personal training services but not the services of any specific individual trainerWe have made several attempts to assign member to and her scheduled with a another personal trainer but member is simply choosing not to use the serviceThis does not entitle member to a refund
or relieve her of her obligation to the remaining personal training agreement termIf member no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision in her personal training agreement should she elect to take advantage of it
Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management spoke to *** *** regarding her concerns with her monthly billed fitness membership and the encounter she had with staff in regards to her concernWe apologize for the experience she had and in no way condone such behaviorLA Fitness strives to provide excellent customer service
to our membersAs a courtesy, we have offered to issue a refund in the amount of $$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfied and we believe this matter to be resolved
Thank you
LA Fitness has been in contact with member regarding his concernsHe has resumed training and will continue with the remaining term of his personal training agreement
LA Fitness contacted member regarding her concerns and we transferred her father's personal training sessions over to her
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I purchased personal training hours based on fails info provided by the company and pointed right away to itThey didn't object statement and now not sure why I'm not entitled for full refund]
*** ***
Management contacted *** *** regarding his concerns with the both the amount charged at sign up and the continued billing of the Kids Klub membership attached to his monthly dues membership*** *** stated that when he initially inquired about adding the Kids Klub membership he was
informed of a rate amount and charge that was different from the signed Kluds Klub agreement on file
We strive to provide excellent customer service and we regret that *** *** felt there was a miscommunication regarding the charges and cost of our Kids Klub membershipsAs a courtesy resolution, we agreed to process a refund in the amount of $to the Visa card on fileRefunds typically take 5-business days to processWe believe this mater to be resolvedThank you
Management spoke with Mr*** regarding his concernsAs a customer consideration, Management cancelled the membership, agreed to refund the registration fee of $and also refunded his most recent dues of $back to the *** Card on fileRefunds typically, could take up to 5-
business days to completeWe believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months,
* *** agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
beginning 2/15/(the “Initial Term”).*** *** paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 3/15/16, for the remainder of the Initial Term
These terms are clearly outlined on page of
*** *** personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee.
If *** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Total details of said agreement were never explicitly laid out by the employeePlus I believe I mentioned they asked me to understand and sign alot of this material after conducting a physical assessmentI specifically asked if I can cancel at any time and I was told an 80$ breakout fee was required, I figured there should not be any real reason to disbelieve his claim but of course I guess the contract states otherwiseThis isnt the first time someone has ran into this issue where they dont fully see the contracts statements and its on complaints everywhere on the internet for years and yearsIts not just mePlease *** this about other people complaining about this issue with this company other than me
I agree to pay for the services that I have used up to this point but not any further because of schedule inabilities and the possible move after end of contract anyway of the work year when im stationed at *** to tell me I can use my session afterwards is useless since I will be gone possibly.
the summary is I was sold something and deceived to what it was actually supposed to beall this email I have received is just a regurgitation of what they have told me over the phone.
Regards,*** ***
Our District Vice President contacted *** *** regarding his concerns and we cancelled the remaining term of *** *** personal training agreement with no further billing or obligation
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's account
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did go into LA fitness *** for membership and personal training servicesI made it clear that I only needed a personal trainer for 2-weeks to *** ***I also made it clear to *** *** that I did not want a contract, he told me it wasn't a contractHe said I was signing & initialing for my sessionsDetails of a contract were NEVER reviewed with meAlso, I never received, reviewed or initialed a hard copy document from LA fitness ***I am so certain of this I will provide handwriting proof or legal documents with my signature and initials on themI did initial and sign a small signature type pad at the facility but the other initials on this document are not mine, they were forgedI feel this is now a legal matter that someone would print up a document and forge my initialsObviously if they had to go through illegal means to put initials on a legal & binding document then they were trying to cover up the fact that I was never made aware I was signing a contract
I read through everythingI'm even more upset because a document was NEVER printed and reviewed with me and I NEVER initialed anything a second time, that is NOT my handwriting ma'amI will complete my formal rebuttal tomorrow, I just had to let you know
After reviewing this document closer, the sets of initials on page of on the late charge line as well as the 2nd initials by client signature are not mineOn page of the second sets of initials are not mine and I did not initial next to my name on page of The only thing I signed was a small signature padI was unable to read anything on this pad because the writing was too smallA document was never printed or reviewed with meI was told by ** *** *** that I was signing and initialing for my sessionsI was not provided with any paperwork or explanation advising me that I was in a contractAlso, when I asked the corporate office to provide me with the document that I signed that he said was a contract, the representative I spoke with (I think his name was ***)flat out told me no, refused to mail it to meHe stated I got it in an email when I told him I never received any correspondence from LA fitness he still refused to provide this document to meNow I see why, after reviewing this document I realize my initials were forged
Sincerely,
*** ***
We have gone ahead and processed two refunds in the amounts of $396.00, $total, in an effort to resolve member’s dispute (refunds applied to the same account used for payment)Our records reflect that member used sessions at a rate of $per session ($with tax)To date, member had paid a total of $1,296.90: $on 4/25/17, $on 5/25/and $on 6/25/It should be noted that member disputed the $charged on 7/25/and received a credit for that charge from her bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me LA Fitness responded very quickly and made me feel appreciated as a customer I appreciate their attention to this matter This issue has been fully resolved
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find their response ludicrous*** (from LA Fitness) called me on 8/13, took my statement and said, "*** ***" would call me to further discuss*** never called me, even after repeated call backs to *** (as he requested me to do, if I didn't hear back from ***)I have seen an orthopedic specialist and diagnosed with tendonitis and need physical therapy...doesn't sound temporary to meIt's amazing to me a report wasn't taken when I first reported this to the gym, and it's terrible that the PT Sales Person reviews the contract by saying things like, "this section says you can't hold us liable", this section says, "you can't hurt anyone here", but a printed copy - as important as this is, is never given to the signor...it's very deceiving, unethical, and speaks to the lack of values
*** ***
Per *** *** request we have added signature access to her and *** *** annual membership in order to utilize our *** locations*** annual renewal has been adjusted to $We believe all matters to be resolvedThank you
Management spoke to *** *** on 1/12/regarding his concerns with cancelling his monthly billed membershipAfter explaining the options to cancel we apologize for any confusionPer his request an immediate cancellationwas processed on 1/12/and no further billing will occur
Based on *** *** first attempt to cancel in September of a refund In the amount of $128.04 has been processed back to the *** on 1/14/Member is satisfiedThank you