Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/29/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each (+tax), every month, beginning 1/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I spoke with *** *** *** *** *** who recognized the discrepancy and honored the renewal rate specified in the contract
I was pleased with the customer service*** provided.
Regards,
*** ***
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr***, clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against usPrior to taking the step of revoking Mr***’smembership, this policy was explained to Mr***. She was givenwarnings and an opportunity to cease these types of activity However, Mr.*** chose to ignore these warnings. Thus, after an investigation anda discussion with Mr*** on January 16, it was determined necessaryto discontinue his membership privilegesThe decision to revoke a membershipis never taken lightly, but found to be necessary in this caseNotably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights.Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early without a fee if he relocatesNevertheless, our Regional Vice President contacted member regarding his concerns and informed him that we would relieve him of his contractual obligations
without a fee upon member providing reasonable evidence of relocationWe are not contractually obligated to provide this remedy, but this is being done as a consideration for our memberHowever, LA Fitness has not receive evidence of his relocation as of the time of this response
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months,
beginning 2/15/(the “Initial Term”).*** *** paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 3/15/16, for the remainder of the Initial Term
These terms are clearly outlined on page of* *** agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
*** *** personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee.
If *** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact *** *** regarding the incident that occurred while using a guest pass at our *** locationWe have yet to receive a return call to discuss this matter further
Based on the knowledge of what transpired, as a courtesy we will issue a refund
check in the amount of $back to *** ***Refund checks take about 10-business days to be receivedShould she wish to discuss any concerns further we encourage her to return our call to do soNo further action will be taken as we believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she becomes physically unable to avail herself of a substantial portion of the services because of a disabilityMember provided evidence of such a disability to LA Fitness on 2/17/and
the remaining term of her personal training agreement was cancelled accordinglyHowever, she is not entitled to a refund of dues for services made available to her prior to such a cancellation and LA Fitness is not responsible for member’s medical expenses
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding her concerns with her monthly billed fitness membership and the encounter she had with staff in regards to her concernWe apologize for the experience she had and in no way condone such behaviorLA Fitness strives to provide excellent customer service
to our membersAs a courtesy, we have offered to issue a refund in the amount of $$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfied and we believe this matter to be resolved
Thank you
Our District Vice President, *** *** contacted member to address her concerns*** informed member that her personal trainer was and is still training at the facility, she did not go anywhere, and we had several other trainers available for her to useWe offered to help schedule her with her
trainer or any other trainer on staff for her remaining sessionsMember is simply choosing not to continue with the serviceThis does not entitle her to a refundNevertheless, LA Fitness processed a refund in the amount of $for December’s monthly training duesWe were not contractually obligated to provide this, but this was done as a customer service for our memberIn addition, her personal training agreement and regular fitness membership have both been cancelled per her request
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Total details of said agreement were never explicitly laid out by the employeePlus I believe I mentioned they asked me to understand and sign alot of this material after conducting a physical assessmentI specifically asked if I can cancel at any time and I was told an 80$ breakout fee was required, I figured there should not be any real reason to disbelieve his claim but of course I guess the contract states otherwiseThis isnt the first time someone has ran into this issue where they dont fully see the contracts statements and its on complaints everywhere on the internet for years and yearsIts not just mePlease *** this about other people complaining about this issue with this company other than me
I agree to pay for the services that I have used up to this point but not any further because of schedule inabilities and the possible move after end of contract anyway of the work year when im stationed at *** to tell me I can use my session afterwards is useless since I will be gone possibly.
the summary is I was sold something and deceived to what it was actually supposed to beall this email I have received is just a regurgitation of what they have told me over the phone.
Regards,*** ***
Our District Vice President, *** V., has been in contact with member regarding her concernsUnlike the regular fitness membership, which has an option to freeze the monthly membership dues, there is no provision in the personal training agreement that allows for a freeze or suspension of
the monthly personal training duesThus, there is no refund owed as member and her son *** were properly billed their regular personal training dues amount of $each, every month, in accordance with the terms of their personal training agreementsIt should also be noted that ***’s personal training agreement was not frozen eitherThe billing for her personal training dues in October of returned declinedShe made a payment in the amount of $on 11/5/to clear up the balance owed for October’s duesThe subsequent billing attempts for her personal training dues in November and December of also returned declinedHowever, she failed to pay the balance owed and defaulted on the agreement term in December of as a result
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Although they have severely misrepresented themselves I will be forced to accept this "agreement" I will never be doing business with them again and will be cancelling all corporate deals/negotiations with them effective immediately I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their explanation does not represent a
fair response or explain why they will not accept my request
I provided the necessary documentation
which clearly reflects that I had a contract and my statement shows
payments of $(incl tax) per monthJust because my health
insurance started to pick up the payments does not negate the fact I
had a contract in place
LA Fitness should make a good faith
gesture and honor my request which is in line with all the other
contracts they already accepted from Fitness
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's account
We appreciate member's feedback and apologize for her experienceOur Member Service Department is available Monday through Thursday from AM - PM and Friday from AM to PM (PST) to answer any of her membership inquiriesA refund in the amount of $was processed on 9/9/for member's
last payment (refund applied to the same account used for payment)
We have gone ahead and processed two refunds in the amounts of $396.00, $total, in an effort to resolve member’s dispute (refunds applied to the same account used for payment)Our records reflect that member used sessions at a rate of $per session ($with tax)To date, member had paid a total of $1,296.90: $on 4/25/17, $on 5/25/and $on 6/25/It should be noted that member disputed the $charged on 7/25/and received a credit for that charge from her bank
Management spoke to *** *** on 1/12/regarding his concerns with cancelling his monthly billed membershipAfter explaining the options to cancel we apologize for any confusionPer his request an immediate cancellationwas processed on 1/12/and no further billing will occur
Based on *** *** first attempt to cancel in September of a refund In the amount of $128.04 has been processed back to the *** on 1/14/Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find their response ludicrous*** (from LA Fitness) called me on 8/13, took my statement and said, "*** ***" would call me to further discuss*** never called me, even after repeated call backs to *** (as he requested me to do, if I didn't hear back from ***)I have seen an orthopedic specialist and diagnosed with tendonitis and need physical therapy...doesn't sound temporary to meIt's amazing to me a report wasn't taken when I first reported this to the gym, and it's terrible that the PT Sales Person reviews the contract by saying things like, "this section says you can't hold us liable", this section says, "you can't hurt anyone here", but a printed copy - as important as this is, is never given to the signor...it's very deceiving, unethical, and speaks to the lack of values
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 12/29/(the “Initial Term”). She paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsShe further agreed to make more payments, in the amount of $each (+tax), every month, beginning 1/28/15, for the remainder of the Initial TermThese terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to a refund or to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision should member elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I spoke with *** *** *** *** *** who recognized the discrepancy and honored the renewal rate specified in the contract
I was pleased with the customer service*** provided.
Regards,
*** ***
Our Membership Policies and Club Rules and Regulations,which are part of the membership agreement signed by Mr***, clearly statethat no Member or guest may coach or train other Members or guests (as solelydetermined by LA Fitness). Like most health clubs, LA Fitness does notpermit its members to provide personal training services to other members, asit creates a conflict of interest and utilizes our equipment and space tocompete against usPrior to taking the step of revoking Mr***’smembership, this policy was explained to Mr***. She was givenwarnings and an opportunity to cease these types of activity However, Mr.*** chose to ignore these warnings. Thus, after an investigation anda discussion with Mr*** on January 16, it was determined necessaryto discontinue his membership privilegesThe decision to revoke a membershipis never taken lightly, but found to be necessary in this caseNotably, the LAFitness membership agreement affords us the right to cancel a membership at anytime for any reason, so there has been no violation of his contractual rights.Accordingly, for the reasons summarized above, we are simply choosing toexercise this right pursuant to his membership agreement.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There is no provision in member’s personal training agreement that entitles him to terminate the agreement early without a fee if he relocatesNevertheless, our Regional Vice President contacted member regarding his concerns and informed him that we would relieve him of his contractual obligations
without a fee upon member providing reasonable evidence of relocationWe are not contractually obligated to provide this remedy, but this is being done as a consideration for our memberHowever, LA Fitness has not receive evidence of his relocation as of the time of this response
Our records reflect that *** *** purchased personal training services pursuant to a written and fully executed agreement The agreement clearly indicated at the top of the first page that it was for personal training sessions to be paid over a minimum initial term of months,
* *** agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)
beginning 2/15/(the “Initial Term”).*** *** paid a total of $up front, which included the processing fee and payment for the first month of personal training sessionsShe further agreed to make more payments, in the amount of $each month, beginning 3/15/16, for the remainder of the Initial Term
These terms are clearly outlined on page of
*** *** personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the agreement and abandon her contractual obligations early without a fee.
If *** no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementLA Fitness will honor this voluntary cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact *** *** regarding the incident that occurred while using a guest pass at our *** locationWe have yet to receive a return call to discuss this matter further
Based on the knowledge of what transpired, as a courtesy we will issue a refund
check in the amount of $back to *** ***Refund checks take about 10-business days to be receivedShould she wish to discuss any concerns further we encourage her to return our call to do soNo further action will be taken as we believe this matter to be resolvedThank you
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she becomes physically unable to avail herself of a substantial portion of the services because of a disabilityMember provided evidence of such a disability to LA Fitness on 2/17/and
the remaining term of her personal training agreement was cancelled accordinglyHowever, she is not entitled to a refund of dues for services made available to her prior to such a cancellation and LA Fitness is not responsible for member’s medical expenses
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding her concerns with her monthly billed fitness membership and the encounter she had with staff in regards to her concernWe apologize for the experience she had and in no way condone such behaviorLA Fitness strives to provide excellent customer service
to our membersAs a courtesy, we have offered to issue a refund in the amount of $$back to the *** on fileRefunds take about 5-business days to be refundedMember is satisfied and we believe this matter to be resolved
Thank you
Our District Vice President, *** *** contacted member to address her concerns*** informed member that her personal trainer was and is still training at the facility, she did not go anywhere, and we had several other trainers available for her to useWe offered to help schedule her with her
trainer or any other trainer on staff for her remaining sessionsMember is simply choosing not to continue with the serviceThis does not entitle her to a refundNevertheless, LA Fitness processed a refund in the amount of $for December’s monthly training duesWe were not contractually obligated to provide this, but this was done as a customer service for our memberIn addition, her personal training agreement and regular fitness membership have both been cancelled per her request
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Total details of said agreement were never explicitly laid out by the employeePlus I believe I mentioned they asked me to understand and sign alot of this material after conducting a physical assessmentI specifically asked if I can cancel at any time and I was told an 80$ breakout fee was required, I figured there should not be any real reason to disbelieve his claim but of course I guess the contract states otherwiseThis isnt the first time someone has ran into this issue where they dont fully see the contracts statements and its on complaints everywhere on the internet for years and yearsIts not just mePlease *** this about other people complaining about this issue with this company other than me
I agree to pay for the services that I have used up to this point but not any further because of schedule inabilities and the possible move after end of contract anyway of the work year when im stationed at *** to tell me I can use my session afterwards is useless since I will be gone possibly.
the summary is I was sold something and deceived to what it was actually supposed to beall this email I have received is just a regurgitation of what they have told me over the phone.
Regards,*** ***
Our District Vice President, *** V., has been in contact with member regarding her concernsUnlike the regular fitness membership, which has an option to freeze the monthly membership dues, there is no provision in the personal training agreement that allows for a freeze or suspension of
the monthly personal training duesThus, there is no refund owed as member and her son *** were properly billed their regular personal training dues amount of $each, every month, in accordance with the terms of their personal training agreementsIt should also be noted that ***’s personal training agreement was not frozen eitherThe billing for her personal training dues in October of returned declinedShe made a payment in the amount of $on 11/5/to clear up the balance owed for October’s duesThe subsequent billing attempts for her personal training dues in November and December of also returned declinedHowever, she failed to pay the balance owed and defaulted on the agreement term in December of as a result
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Although they have severely misrepresented themselves I will be forced to accept this "agreement" I will never be doing business with them again and will be cancelling all corporate deals/negotiations with them effective immediately I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their explanation does not represent a
fair response or explain why they will not accept my request
I provided the necessary documentation
which clearly reflects that I had a contract and my statement shows
payments of $(incl tax) per monthJust because my health
insurance started to pick up the payments does not negate the fact I
had a contract in place
LA Fitness should make a good faith
gesture and honor my request which is in line with all the other
contracts they already accepted from Fitness
Regards,
*** ***
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and processed a refund in in the amount of $(refund applied to the same account used for payment)
Please allow 5-business days for the refund to post to member's account
We appreciate member's feedback and apologize for her experienceOur Member Service Department is available Monday through Thursday from AM - PM and Friday from AM to PM (PST) to answer any of her membership inquiriesA refund in the amount of $was processed on 9/9/for member's
last payment (refund applied to the same account used for payment)
We have gone ahead and processed two refunds in the amounts of $396.00, $total, in an effort to resolve member’s dispute (refunds applied to the same account used for payment)Our records reflect that member used sessions at a rate of $per session ($with tax)To date, member had paid a total of $1,296.90: $on 4/25/17, $on 5/25/and $on 6/25/It should be noted that member disputed the $charged on 7/25/and received a credit for that charge from her bank
Management spoke to *** *** on 1/12/regarding his concerns with cancelling his monthly billed membershipAfter explaining the options to cancel we apologize for any confusionPer his request an immediate cancellationwas processed on 1/12/and no further billing will occur
Based on *** *** first attempt to cancel in September of a refund In the amount of $128.04 has been processed back to the *** on 1/14/Member is satisfiedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I find their response ludicrous*** (from LA Fitness) called me on 8/13, took my statement and said, "*** ***" would call me to further discuss*** never called me, even after repeated call backs to *** (as he requested me to do, if I didn't hear back from ***)I have seen an orthopedic specialist and diagnosed with tendonitis and need physical therapy...doesn't sound temporary to meIt's amazing to me a report wasn't taken when I first reported this to the gym, and it's terrible that the PT Sales Person reviews the contract by saying things like, "this section says you can't hold us liable", this section says, "you can't hurt anyone here", but a printed copy - as important as this is, is never given to the signor...it's very deceiving, unethical, and speaks to the lack of values
*** ***