Management contacted [redacted] regarding her complaint. As a courtesy, we cancelled this membership and agreed to refund the last two payment of $34.32. Refunds typically, could take up to 5-7 business to complete. The refunds will be applied to the [redacted] card on file. Should [redacted]...
[redacted] have other concerns management provided his contact phone number. We believe this matter to be resolved. Thank you.
Management spoke to Mr.[redacted] on 11/22/14 regarding his concerns with adding an additional memberonto his monthly billed membership. We advised Mr. [redacted] that in order to addany additional members onto his particular membership as stated in theagreement has to be done within the rescission period...
of 3-7 business days.This time has passed and we are not able to honor his request. Although Mr.[redacted] disagrees, we apologize for any miscommunication and have issued arefund in the amount of $75.72 and $10.00 for the Kids Klub back to the Visacard on file. Refunds take about 5-7 business days to be refunded back. Thankyou.
Management has made attempts to contact [redacted] regarding his monthly billed fitness membership. We have not received a return call and encourage him to do so to discuss his concerns further. Thank you
Corporate Management contacted [redacted] regarding her concerns related to the cancellation of her Personal Training Agreement. [redacted] acknowledges signing the agreement for Personal Training services but states she did not want to continue with the training services after her initial 6...
month term. We have agreed to refund payments processed after the conversion of her training membership to a monthly based agreement. A refund of $720 was processed back to her [redacted] Card on file.
Please allow 5-7 business days for refund process to complete. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. We believe this resolves the matter, but please advise if we can be of further assistance.
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her most recent billing of $29.95. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this matter to be resolved. Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never given the oppurtunity to read what I initialed. The employee was hiding the computer monitor and never disclosed the information that the agreement contained. The employee was looking for a quick signature and distracted me from the monitor for his own personal gain.
Regards,
[redacted]
Our District Vice President, [redacted], spoke to member regarding her concerns on 7/25/16. The only agreement for personal training services that exists between member and LA Fitness was provided with our initial response. There is no other agreement for personal training services.
Management has made several attempts to contact Mr. [redacted] regarding the cancellation of the monthly billed membership for [redacted]. However, we have not received a return call. Mr. [redacted] stated that he requested a cancellation of [redacted]’s membership at the same time the cancellation...
was processed for his membership. To resolve Mr. [redacted]’ concerns, an immediate cancellation of [redacted]’s membership was processed on 7/6/2017 and a refund of $72.66 was processed back to the Visa card on file. Refunds typically take 5-7 business days to complete. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss his concerns. Thank you.
Revdex.com:
I completely do not agree that my conduct was inappropriate nor does the 10 plus years of my history with LAfitness supports this outcome. I live my life respectfully at all times and do not appreciate the misrepresentation of my character. I responded appropriately to the behaviors of the instructor and individuals within his personal clique. I also acted appropriately in submitting several formal complaints prior to the final incident in the gym. In my final conversation with the manger, [redacted], I asked if he viewed videos etc. to investigate this matter and his response was "no." He did exact what he did throughout this matter which was to ignore the severity of the situation.
My request to have another corporate administrator to investigate this matter was denied. I believe that [redacted] responded to this compliant in the matter in which he did because my compliant was sent several times to the corporate office (and to Revdex.com) regarding the gym facility which he oversees. Also, I was not valued as a member because my membership with significantly lower in comparison to the actual cost of membership due to my long-standing with the gym. Mr. [redacted] has also ignored my request to have my original contract sent to me and a refund on the remaining months of my membership, which has been indicative of his prior attitude; this email request was sent on December 19, 2015.
I will follow up on this request with the corporate office, and may consider other actions in the future. Mr. [redacted] in representation of LAfitness will not make me feel guilty for taking actions to defend myself from the ongoing unwanted harassment of his male instructor (to be among a social clique). This instructor crossed professional lines in all manners, especially when he made it verbally obvious to me that he was stalking my [redacted] page, which I recently took actions to block him from viewing in the future. While this may have been a joke (or light matter) to those involved, it is and will remain a serious, sensitive matter for me because it has infringed on my rights and personal space, not only as an individual, but also a woman.
However, I am beyond giving others the personal gratification to lie and distort the truth successfully. In the process of this matter, I have made personal reconciliation with this situation. I have not allowed the commitment to my health and fitness to be compromised by this experience; despite my 10 plus years history with LAfitness, I have discovered that there are more reputable gyms available that offer the same if not better options to meet my health/fitness goals. However, I will never recommend LAfitness to any family members, friends and/or associates. I also hope that no other female has to ever experience this sort of behavior from any male instructor and that it is taken as lightly as Mr. [redacted] has treated my experience. If so, at least my experience has been FULLY documented.
Sincerely
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are not the same terms. The electronic document has an initiation fee, and the paper contract that I signed has no initiation fee. This changes the contract terms despite the same dollar amount total and was the basis for my dispute. Also, the electronic contract that I didn't sign was attached to my account and not a copy of the paper contract (as accessed from the lafitness.com login). I had a problem with this when I noticed it, immediately addressed it, but my concerns were not answered until months later. In addition, SOF means signature on file which is on the second page of the electronic document, but clearly there is a signature (squiggly line as an LA Fitness called it) that does not say SOF or Signature on File on the first page. I haven't used the gym until I got this resolved and would at least like to be credited for the previous months since the end of November, which is the last time I entered the gym.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The agreement which I signed was on a digital pad so I can't see on what terms I am signing on. I had to take whatever the club manager said as truth. He promised me that I can cancel anytime without any cancellation fees if there is no LA Fitness nearby and also promised an hour long personal training sessions.But the training sessions are only for 25 minutes. This is a business malpractice employed by the local club to fool people to sign the contract without actually reading it. I don't acknowledge the agreement in it's current form. If this practice continues many more people will become victims. The club manager lied on my face point blank that he did not mentioned about the 25 miles radius clause.This is a sales misrepresentation and fraud on part of the club manager.
The club manager laughed at me for my naiveness. I felt insulted by his behavior. I have 2 more guys who signed up along with me who can testify my claim. There is no way any self respecting person can continue with them after this incident.
I kindly request you to please cancel my remaining term without any cancellation fees as promised by the club manager and provide a refund for the personal training session for the month of October. And I urge you to take an action against such sales persons who make sales on false informations.
I hope I get the same level of great costumer service which other members on Revdex.com got for the same kind of problem which I am facing.
Regards,
[redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did provide a response to LA Fitness regarding their question, The response was -My contract price of $10 per month was being paid by my insurance provider Blue Cross Blue Shield of Minnesota. Upon the closing of Fitness 19, the contracted amount of $10 per month should have been transferred to Fitness LA which I would assume payment since Blue Cross does not cover LA Fitness and will not authorize payment. I am simply asking for the same consideration as other members of Fitness 19 received
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never spoke with management on 9/16/15. How can the family add on membership for [redacted] be valid when this person DOES NOT EXIST. The three members of my family ALREADY have memberships we are glad to pay for on a monthly basis. Also it is not my signature on the contract and I will go to court to prove that it is not my signature. I am still seeking a full refund.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/26/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a Termination Fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We apologize for any inconvenience or frustration this situation may have caused Mr. [redacted]. Management completed an investigation regarding his concerns and claims involving an incident with a staff member at our Garden City Park location. The specific person mentioned is no longer an employee of the company. We have made several attempts to speak with Mr. [redacted] but have been unable to reach him and have not received a return call. We believe this matter to be closed. Thank you.
Member's personal training sessions expired on 1/11/15. Nevertheless, LA Fitness has extended the expiration date and made member's remaining 9 sessions available for her to use.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $259.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Management contacted [redacted] regarding her complaint. As a courtesy, we cancelled this membership and agreed to refund the last two payment of $34.32. Refunds typically, could take up to 5-7 business to complete. The refunds will be applied to the [redacted] card on file. Should [redacted]...
[redacted] have other concerns management provided his contact phone number. We believe this matter to be resolved. Thank you.
Management spoke to Mr.[redacted] on 11/22/14 regarding his concerns with adding an additional memberonto his monthly billed membership. We advised Mr. [redacted] that in order to addany additional members onto his particular membership as stated in theagreement has to be done within the rescission period...
of 3-7 business days.This time has passed and we are not able to honor his request. Although Mr.[redacted] disagrees, we apologize for any miscommunication and have issued arefund in the amount of $75.72 and $10.00 for the Kids Klub back to the Visacard on file. Refunds take about 5-7 business days to be refunded back. Thankyou.
Management has made attempts to contact [redacted] regarding his monthly billed fitness membership. We have not received a return call and encourage him to do so to discuss his concerns further. Thank you
Corporate Management contacted [redacted] regarding her concerns related to the cancellation of her Personal Training Agreement. [redacted] acknowledges signing the agreement for Personal Training services but states she did not want to continue with the training services after her initial 6...
month term. We have agreed to refund payments processed after the conversion of her training membership to a monthly based agreement. A refund of $720 was processed back to her [redacted] Card on file.
Please allow 5-7 business days for refund process to complete. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member. We believe this resolves the matter, but please advise if we can be of further assistance.
Management spoke with Ms. [redacted] regarding her concerns. As a customer consideration, Management agreed to refund her most recent billing of $29.95. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this matter to be resolved. Thank...
you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There is nothing in my contract that stipulates paid in full memberships are non-refundable and not held to the same terms as monthly memberships which only require 30 days notice to cancel. I was not told anything in the initial meeting to substantiate this "claim" either. The resolution is unacceptable and violates my contract. I have agreed to the terms that the amount refunded is pro-rated from the time of the first complaint. The stipulation they are providing is made up and as such, is inadmissible in this discussion. I do not have to prove anything to cancel my membership according to my legally binding contract.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never given the oppurtunity to read what I initialed. The employee was hiding the computer monitor and never disclosed the information that the agreement contained. The employee was looking for a quick signature and distracted me from the monitor for his own personal gain.
Regards,
[redacted]
Our District Vice President, [redacted], spoke to member regarding her concerns on 7/25/16. The only agreement for personal training services that exists between member and LA Fitness was provided with our initial response. There is no other agreement for personal training services.
Management has made several attempts to contact Mr. [redacted] regarding the cancellation of the monthly billed membership for [redacted]. However, we have not received a return call. Mr. [redacted] stated that he requested a cancellation of [redacted]’s membership at the same time the cancellation...
was processed for his membership. To resolve Mr. [redacted]’ concerns, an immediate cancellation of [redacted]’s membership was processed on 7/6/2017 and a refund of $72.66 was processed back to the Visa card on file. Refunds typically take 5-7 business days to complete. Should Mr. [redacted] need additional assistance, we encourage him to return our calls so we can adequately discuss his concerns. Thank you.
Revdex.com:
I completely do not agree that my conduct was inappropriate nor does the 10 plus years of my history with LAfitness supports this outcome. I live my life respectfully at all times and do not appreciate the misrepresentation of my character. I responded appropriately to the behaviors of the instructor and individuals within his personal clique. I also acted appropriately in submitting several formal complaints prior to the final incident in the gym. In my final conversation with the manger, [redacted], I asked if he viewed videos etc. to investigate this matter and his response was "no." He did exact what he did throughout this matter which was to ignore the severity of the situation.
My request to have another corporate administrator to investigate this matter was denied. I believe that [redacted] responded to this compliant in the matter in which he did because my compliant was sent several times to the corporate office (and to Revdex.com) regarding the gym facility which he oversees. Also, I was not valued as a member because my membership with significantly lower in comparison to the actual cost of membership due to my long-standing with the gym. Mr. [redacted] has also ignored my request to have my original contract sent to me and a refund on the remaining months of my membership, which has been indicative of his prior attitude; this email request was sent on December 19, 2015.
I will follow up on this request with the corporate office, and may consider other actions in the future. Mr. [redacted] in representation of LAfitness will not make me feel guilty for taking actions to defend myself from the ongoing unwanted harassment of his male instructor (to be among a social clique). This instructor crossed professional lines in all manners, especially when he made it verbally obvious to me that he was stalking my [redacted] page, which I recently took actions to block him from viewing in the future. While this may have been a joke (or light matter) to those involved, it is and will remain a serious, sensitive matter for me because it has infringed on my rights and personal space, not only as an individual, but also a woman.
However, I am beyond giving others the personal gratification to lie and distort the truth successfully. In the process of this matter, I have made personal reconciliation with this situation. I have not allowed the commitment to my health and fitness to be compromised by this experience; despite my 10 plus years history with LAfitness, I have discovered that there are more reputable gyms available that offer the same if not better options to meet my health/fitness goals. However, I will never recommend LAfitness to any family members, friends and/or associates. I also hope that no other female has to ever experience this sort of behavior from any male instructor and that it is taken as lightly as Mr. [redacted] has treated my experience. If so, at least my experience has been FULLY documented.
Sincerely
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They are not the same terms. The electronic document has an initiation fee, and the paper contract that I signed has no initiation fee. This changes the contract terms despite the same dollar amount total and was the basis for my dispute. Also, the electronic contract that I didn't sign was attached to my account and not a copy of the paper contract (as accessed from the lafitness.com login). I had a problem with this when I noticed it, immediately addressed it, but my concerns were not answered until months later. In addition, SOF means signature on file which is on the second page of the electronic document, but clearly there is a signature (squiggly line as an LA Fitness called it) that does not say SOF or Signature on File on the first page. I haven't used the gym until I got this resolved and would at least like to be credited for the previous months since the end of November, which is the last time I entered the gym.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The agreement which I signed was on a digital pad so I can't see on what terms I am signing on. I had to take whatever the club manager said as truth. He promised me that I can cancel anytime without any cancellation fees if there is no LA Fitness nearby and also promised an hour long personal training sessions.But the training sessions are only for 25 minutes. This is a business malpractice employed by the local club to fool people to sign the contract without actually reading it. I don't acknowledge the agreement in it's current form. If this practice continues many more people will become victims. The club manager lied on my face point blank that he did not mentioned about the 25 miles radius clause.This is a sales misrepresentation and fraud on part of the club manager.
The club manager laughed at me for my naiveness. I felt insulted by his behavior. I have 2 more guys who signed up along with me who can testify my claim. There is no way any self respecting person can continue with them after this incident.
I kindly request you to please cancel my remaining term without any cancellation fees as promised by the club manager and provide a refund for the personal training session for the month of October. And I urge you to take an action against such sales persons who make sales on false informations.
I hope I get the same level of great costumer service which other members on Revdex.com got for the same kind of problem which I am facing.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did provide a response to LA Fitness regarding their question, The response was -My contract price of $10 per month was being paid by my insurance provider Blue Cross Blue Shield of Minnesota. Upon the closing of Fitness 19, the contracted amount of $10 per month should have been transferred to Fitness LA which I would assume payment since Blue Cross does not cover LA Fitness and will not authorize payment. I am simply asking for the same consideration as other members of Fitness 19 received
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never spoke with management on 9/16/15. How can the family add on membership for [redacted] be valid when this person DOES NOT EXIST. The three members of my family ALREADY have memberships we are glad to pay for on a monthly basis. Also it is not my signature on the contract and I will go to court to prove that it is not my signature. I am still seeking a full refund.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/26/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a Termination Fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We apologize for any inconvenience or frustration this situation may have caused Mr. [redacted]. Management completed an investigation regarding his concerns and claims involving an incident with a staff member at our Garden City Park location. The specific person mentioned is no longer an employee of the company. We have made several attempts to speak with Mr. [redacted] but have been unable to reach him and have not received a return call. We believe this matter to be closed. Thank you.
Member's personal training sessions expired on 1/11/15. Nevertheless, LA Fitness has extended the expiration date and made member's remaining 9 sessions available for her to use.
LA Fitness cancelled member's personal training agreement and a refund in the amount of $259.00 has been processed (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.