Management contacted [redacted] regarding his concerns with the [redacted] location. We appreciate our member’s feedback regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team and have also visited the club to...
conduct a thorough walk through. [redacted] simply wanted to express his concerns and will continue to be a member.
We have provided [redacted] with direct contact information, should he have any additional concerns in the future. We believe this matter to be resolved and will continue to try to support this member.
Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/26/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a Termination Fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still not satisfied as this company severely harassed and bullied me via the phone, in person, and through email to get what they wanted which was to end my membership based solely on the fact that I had a really really really low membership fee that they had to honour and they didn't want to; they were jealous of my rates and didn't want to deal with any customer issues that they themselves caused this year and in previous years (I have records of all the bs I have had to deal with from LA Fitness over the years of being a member). Then to get rid of me they bullied me and physically threatened me and with legal action all for their own purpose and especially when I mentioned that I had contacted Revdex.com. So I reject again their statement as they are not willing to do anything for a long standing customer and they should have reinstated my membership but they chose to threaten me instead. I'm sure glad that they care about the health and welfare of their customers as I described profusely how their actions over the years and espcially with this incident caused me a lot of anxiety and depression. They even went so far as to not take any calls from me at either the [redacted] location or Home Office all because they are juvenile and can't handle when a customer complains about how he has been harassed by LA Fitness (this year and every time I tried to renew my membership). They evade all calls, emails, notices, etc. all for their own purpose and I am once again not surprised by their actions here as they don't care about any customers (present, past, or future). I hope that Revdex.com gives them a poor rating for how they handled this - why would they ever threaten a member with physical harm and on top of that spew that they will take me to court because I contacted Revdex.com? wow.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed by [redacted] that I was cancelling my contract he said this is a extension of your contract. The images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish, creo que es una burla un contrato en blanco, sin mi nombre o sesiones, nunca fui informado por el vendedor, si unirse sabido que iba. Apagar cancelación uniese esperado a el término de el contrato, el
me envió un contrato en blanco las fotos que envíe es la prueba pueden acceder mis expedientes de mis Correos electrónicos para que vean que lo que envíe es cierto, además ellos ofrecieron 12 seciones y en el email solo decía 8Regards,[redacted]
Since the refund has been received, the complaint is now resolved.Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact and set up a call time with [redacted] to discuss her concerns regarding the membership agreement she signed on June 4, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted]...
[redacted] to return our call, or respond via email to set up a call time, so we can adequately respond to her concerns.
Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Please note that as of the time of this response, member had been charged $300.00 on 6/16/17 for the second month of service. We processed a refund for that payment on 6/20/17...
(refund applied to the same account used for payment).
We received a request to cancel Anthony's fitness membership on 1/7/15. They were billed $31.85 for [redacted]'s fitness membership on 2/5/15. We have since cancelled [redacted]'s membership and the $31.85 was refunded on 2/10/15 (the refund applied to the same account used for payment).
Management reviewed [redacted] complaint. As a customer consideration, management cancelled [redacted] monthly membership and e-mailed him a cancellation receipt. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his complaint. Management states that [redacted] was not aware that he could cancel his monthly membership at the club level. As a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th...
2016 dues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never spoke with management on 9/16/15. How can the family add on membership for [redacted] be valid when this person DOES NOT EXIST. The three members of my family ALREADY have memberships we are glad to pay for on a monthly basis. Also it is not my signature on the contract and I will go to court to prove that it is not my signature. I am still seeking a full refund.
Regards,
[redacted]
LA Fitness has been in communication with member regarding her concerns and, while we sympathize with her circumstance and apologize for the seeming lack of concern by the trainer involved, memberacknowledges that the Personal Training/Fitness Assessment hereunder includes participation in strenuous...
physical activities, including but not limited to, aerobic dance, weight training, stationary bicycling, various aerobic conditioning machines and various nutritional programs offered by LA Fitness (the "Physical Activities"). Member acknowledges these Physical Activities involve inherent risk of physical injuries or other damages, including but not limited to, heart attacks, muscle strains, pull or tears, broken bones, shin splints, heal prostration, knee/lower back! foot injuries and other illness, soreness, or injury however caused, occurring during or after the Members participation in the Physical Activities. Member further acknowledges that such risks include but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment. over exertion of a Member, slip and fall by Member, or an unknown health problem of Member. Member agrees to assume all risk and responsibility involved with participation in the Physical Activities. Member acknowledges that participation will be physically and mentally challenging, and Member agrees that it is the responsibility of Member to seek competent medical or other professional advice, regarding any concerns involved with the ability of Member to take part in the Physical Activities. By signing this Agreement, Member asserts that he or she Is capable of participating in the Physical Activities. Member agrees to assume all risk and responsibility for not exceeding his or her own physical limits. Member, on behalf of Member his or her heirs, assigns and next of kin, agrees to fully release (as well as any of its owners, employees or other authorized agents, including Independent Contractors) from any and all liability, claims and/or litigation actions that Member may have for injuries, disability or death or other damages of any kind, including but not limited to punitive damages, arising out of participation in Activities, including but not limited to the Personal Training Programs and the Physical Activities, even if caused by the negligence, gross negligence, intentional acts or omissions and/or any other type of fault of LA Fitness, its owners, employees or other authorized agents, including independent contractors. Thus, LA Fitness is not liable or responsible for member’s medical costs or loss of wages. However, we are opening a claim with the third party insurance adjuster for further follow up.
LA Fitness contacted [redacted] regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did elect for a reduced buyout as the business was not willing to stop withdrawing funds from my bank account while I was waiting for them to respond to my complaint through the Revdex.com. I was disputing the personal training contract and was is discussions with the corporate office as well as the location however when I requested that they stop withdrawing the funds from my account I was advised there was nothing they could do and they withdrew another $101.70 from my account for May sessions. They continued to withdraw money from my account for service that I was not receiving leaving me no option but to take the reduced buyout to get them to stop. As I did not receive the service they have been paid at no fault of my own, it was their error as they did not have a personal trainer then I should have been given the option to exit the contract without any further penalty.
Regards,
[redacted]
Our District VP contacted [redacted] regarding the incident that occurred with the General Manager at our [redacted] location. We apologized for how the situation was handled and reassured [redacted] that we do
not condone how the situation was handled. We have addressed the issue...
internally and an apology was issued to [redacted]. We advised that no refund is owed or due. [redacted] understands and is satisfied. Thank you.
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 6-month period in strict accordance with the plain language of the agreement she signed. In particular, the "Initial Term Acknowledgement" on...
page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. Additionally, member acknowledged the month to month conversion by initialing the specific section of the "New Client Checklist" which is also provided with a copy of the membership agreement and reviewed with member at the conclusion of the sale (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us that she did not want to continue with her membership. Furthermore, member shall be deemed in default of the this agreement upon failure to comply with any of the terms and conditions of the agreement including the obligation to make payment when due. Upon default, member will not be able to utilize the services provided in the agreement including any unused accrued sessions. Thus, by disputing the payments with her bank, member has defaulted on the agreement. Nevertheless, our District Operations Manager, [redacted], has made several attempts to contact member regarding her concerns in an effort to resolve her dispute but his calls have not been returned. We encourage member to return Peter’s call for further assistance.
Our position has not changed. Member concerns were addressed in our initial response. She was provided with 3 sessions at a no additional cost as a courtesy. We were not contractually obligated to provide her with those.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/24/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/24/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 9/21/17. We cancelled the remaining term of her Agreement accordingly. However, she is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early. With regard to her Kids Klub membership, we cancelled that membership and processed a refund in the amount of $30.00
Management contacted [redacted] regarding his concerns with the [redacted] location. We appreciate our member’s feedback regarding our facilities and strive to provide a clean and healthy environment. Management has been in contact with our facilities team and have also visited the club to...
conduct a thorough walk through. [redacted] simply wanted to express his concerns and will continue to be a member.
We have provided [redacted] with direct contact information, should he have any additional concerns in the future. We believe this matter to be resolved and will continue to try to support this member.
Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 5/26/16 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more payments, in the amount of $160.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of the agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund.
However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a Termination Fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still not satisfied as this company severely harassed and bullied me via the phone, in person, and through email to get what they wanted which was to end my membership based solely on the fact that I had a really really really low membership fee that they had to honour and they didn't want to; they were jealous of my rates and didn't want to deal with any customer issues that they themselves caused this year and in previous years (I have records of all the bs I have had to deal with from LA Fitness over the years of being a member). Then to get rid of me they bullied me and physically threatened me and with legal action all for their own purpose and especially when I mentioned that I had contacted Revdex.com. So I reject again their statement as they are not willing to do anything for a long standing customer and they should have reinstated my membership but they chose to threaten me instead. I'm sure glad that they care about the health and welfare of their customers as I described profusely how their actions over the years and espcially with this incident caused me a lot of anxiety and depression. They even went so far as to not take any calls from me at either the [redacted] location or Home Office all because they are juvenile and can't handle when a customer complains about how he has been harassed by LA Fitness (this year and every time I tried to renew my membership). They evade all calls, emails, notices, etc. all for their own purpose and I am once again not surprised by their actions here as they don't care about any customers (present, past, or future). I hope that Revdex.com gives them a poor rating for how they handled this - why would they ever threaten a member with physical harm and on top of that spew that they will take me to court because I contacted Revdex.com? wow.
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed by [redacted] that I was cancelling my contract he said this is a extension of your contract. The images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish, creo que es una burla un contrato en blanco, sin mi nombre o sesiones, nunca fui informado por el vendedor, si unirse sabido que iba. Apagar cancelación uniese esperado a el término de el contrato, el
me envió un contrato en blanco las fotos que envíe es la prueba pueden acceder mis expedientes de mis Correos electrónicos para que vean que lo que envíe es cierto, además ellos ofrecieron 12 seciones y en el email solo decía 8Regards,[redacted]
Since the refund has been received, the complaint is now resolved.Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact and set up a call time with [redacted] to discuss her concerns regarding the membership agreement she signed on June 4, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted]...
[redacted] to return our call, or respond via email to set up a call time, so we can adequately respond to her concerns.
Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Please note that as of the time of this response, member had been charged $300.00 on 6/16/17 for the second month of service. We processed a refund for that payment on 6/20/17...
(refund applied to the same account used for payment).
We received a request to cancel Anthony's fitness membership on 1/7/15. They were billed $31.85 for [redacted]'s fitness membership on 2/5/15. We have since cancelled [redacted]'s membership and the $31.85 was refunded on 2/10/15 (the refund applied to the same account used for payment).
Management reviewed [redacted] complaint. As a customer consideration, management cancelled [redacted] monthly membership and e-mailed him a cancellation receipt. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding his complaint. Management states that [redacted] was not aware that he could cancel his monthly membership at the club level. As a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th...
2016 dues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I never spoke with management on 9/16/15. How can the family add on membership for [redacted] be valid when this person DOES NOT EXIST. The three members of my family ALREADY have memberships we are glad to pay for on a monthly basis. Also it is not my signature on the contract and I will go to court to prove that it is not my signature. I am still seeking a full refund.
Regards,
[redacted]
LA Fitness has been in communication with member regarding her concerns and, while we sympathize with her circumstance and apologize for the seeming lack of concern by the trainer involved, memberacknowledges that the Personal Training/Fitness Assessment hereunder includes participation in strenuous...
physical activities, including but not limited to, aerobic dance, weight training, stationary bicycling, various aerobic conditioning machines and various nutritional programs offered by LA Fitness (the "Physical Activities"). Member acknowledges these Physical Activities involve inherent risk of physical injuries or other damages, including but not limited to, heart attacks, muscle strains, pull or tears, broken bones, shin splints, heal prostration, knee/lower back! foot injuries and other illness, soreness, or injury however caused, occurring during or after the Members participation in the Physical Activities. Member further acknowledges that such risks include but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment. over exertion of a Member, slip and fall by Member, or an unknown health problem of Member. Member agrees to assume all risk and responsibility involved with participation in the Physical Activities. Member acknowledges that participation will be physically and mentally challenging, and Member agrees that it is the responsibility of Member to seek competent medical or other professional advice, regarding any concerns involved with the ability of Member to take part in the Physical Activities. By signing this Agreement, Member asserts that he or she Is capable of participating in the Physical Activities. Member agrees to assume all risk and responsibility for not exceeding his or her own physical limits. Member, on behalf of Member his or her heirs, assigns and next of kin, agrees to fully release (as well as any of its owners, employees or other authorized agents, including Independent Contractors) from any and all liability, claims and/or litigation actions that Member may have for injuries, disability or death or other damages of any kind, including but not limited to punitive damages, arising out of participation in Activities, including but not limited to the Personal Training Programs and the Physical Activities, even if caused by the negligence, gross negligence, intentional acts or omissions and/or any other type of fault of LA Fitness, its owners, employees or other authorized agents, including independent contractors. Thus, LA Fitness is not liable or responsible for member’s medical costs or loss of wages. However, we are opening a claim with the third party insurance adjuster for further follow up.
LA Fitness contacted [redacted] regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did elect for a reduced buyout as the business was not willing to stop withdrawing funds from my bank account while I was waiting for them to respond to my complaint through the Revdex.com. I was disputing the personal training contract and was is discussions with the corporate office as well as the location however when I requested that they stop withdrawing the funds from my account I was advised there was nothing they could do and they withdrew another $101.70 from my account for May sessions. They continued to withdraw money from my account for service that I was not receiving leaving me no option but to take the reduced buyout to get them to stop. As I did not receive the service they have been paid at no fault of my own, it was their error as they did not have a personal trainer then I should have been given the option to exit the contract without any further penalty.
Regards,
[redacted]
Our District VP contacted [redacted] regarding the incident that occurred with the General Manager at our [redacted] location. We apologized for how the situation was handled and reassured [redacted] that we do
not condone how the situation was handled. We have addressed the issue...
internally and an apology was issued to [redacted]. We advised that no refund is owed or due. [redacted] understands and is satisfied. Thank you.
Member’s claim is not consistent with the clear and conspicuous language in the training agreement she signed and she was properly billed after the initial 6-month period in strict accordance with the plain language of the agreement she signed. In particular, the "Initial Term Acknowledgement" on...
page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. Additionally, member acknowledged the month to month conversion by initialing the specific section of the "New Client Checklist" which is also provided with a copy of the membership agreement and reviewed with member at the conclusion of the sale (copies of the agreement and New Client Checklist are included with this response). As such, it was member’s obligation to notify us that she did not want to continue with her membership. Furthermore, member shall be deemed in default of the this agreement upon failure to comply with any of the terms and conditions of the agreement including the obligation to make payment when due. Upon default, member will not be able to utilize the services provided in the agreement including any unused accrued sessions. Thus, by disputing the payments with her bank, member has defaulted on the agreement. Nevertheless, our District Operations Manager, [redacted], has made several attempts to contact member regarding her concerns in an effort to resolve her dispute but his calls have not been returned. We encourage member to return Peter’s call for further assistance.
Our position has not changed. Member concerns were addressed in our initial response. She was provided with 3 sessions at a no additional cost as a courtesy. We were not contractually obligated to provide her with those.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/24/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/24/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 9/21/17. We cancelled the remaining term of her Agreement accordingly. However, she is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early. With regard to her Kids Klub membership, we cancelled that membership and processed a refund in the amount of $30.00