by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, Thanks!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not think it is fair that they are not canceling with my health issues which was a hernia surgery but I am getting tired of this run around so I will only accept the offer on TWO CONDITIONS. They must cancel my personal training and take my file out of their system. Once again all they care about is themselves and ripping people off!
Regards,
[redacted]
Management spoke to [redacted] on 4/6/15 regarding her concerns with her monthly billed fitness membership. It has been agreed upon to process an immediate cancellation on the membership that was originally joined on 11/29/14 and waive the balance due in the amount of $94.85. Due to the fact she...
has rejoined on a current membership. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/24/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/24/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 9/21/17. We cancelled the remaining term of her Agreement accordingly. However, she is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early. With regard to her Kids Klub membership, we cancelled that membership and processed a refund in the amount of $30.00
LA Fitness has been in communication with member regarding her concerns and, while we sympathize with her circumstance and apologize for the seeming lack of concern by the trainer involved, memberacknowledges that the Personal Training/Fitness Assessment hereunder includes participation in strenuous...
physical activities, including but not limited to, aerobic dance, weight training, stationary bicycling, various aerobic conditioning machines and various nutritional programs offered by LA Fitness (the "Physical Activities"). Member acknowledges these Physical Activities involve inherent risk of physical injuries or other damages, including but not limited to, heart attacks, muscle strains, pull or tears, broken bones, shin splints, heal prostration, knee/lower back! foot injuries and other illness, soreness, or injury however caused, occurring during or after the Members participation in the Physical Activities. Member further acknowledges that such risks include but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment. over exertion of a Member, slip and fall by Member, or an unknown health problem of Member. Member agrees to assume all risk and responsibility involved with participation in the Physical Activities. Member acknowledges that participation will be physically and mentally challenging, and Member agrees that it is the responsibility of Member to seek competent medical or other professional advice, regarding any concerns involved with the ability of Member to take part in the Physical Activities. By signing this Agreement, Member asserts that he or she Is capable of participating in the Physical Activities. Member agrees to assume all risk and responsibility for not exceeding his or her own physical limits. Member, on behalf of Member his or her heirs, assigns and next of kin, agrees to fully release (as well as any of its owners, employees or other authorized agents, including Independent Contractors) from any and all liability, claims and/or litigation actions that Member may have for injuries, disability or death or other damages of any kind, including but not limited to punitive damages, arising out of participation in Activities, including but not limited to the Personal Training Programs and the Physical Activities, even if caused by the negligence, gross negligence, intentional acts or omissions and/or any other type of fault of LA Fitness, its owners, employees or other authorized agents, including independent contractors. Thus, LA Fitness is not liable or responsible for member’s medical costs or loss of wages. However, we are opening a claim with the third party insurance adjuster for further follow up.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed by [redacted] that I was cancelling my contract he said this is a extension of your contract. The images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish, creo que es una burla un contrato en blanco, sin mi nombre o sesiones, nunca fui informado por el vendedor, si unirse sabido que iba. Apagar cancelación uniese esperado a el término de el contrato, el
me envió un contrato en blanco las fotos que envíe es la prueba pueden acceder mis expedientes de mis Correos electrónicos para que vean que lo que envíe es cierto, además ellos ofrecieron 12 seciones y en el email solo decía 8Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/21/15 (the “Initial Term”). Member paid a total of $314.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $165.00 each, every month, beginning 11/21/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his personal training agreement, his Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LAF will honor this cancellation provision should member elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our position has not changed. Member concerns were addressed in our initial response. She was provided with 3 sessions at a no additional cost as a courtesy. We were not contractually obligated to provide her with those.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still not satisfied as this company severely harassed and bullied me via the phone, in person, and through email to get what they wanted which was to end my membership based solely on the fact that I had a really really really low membership fee that they had to honour and they didn't want to; they were jealous of my rates and didn't want to deal with any customer issues that they themselves caused this year and in previous years (I have records of all the bs I have had to deal with from LA Fitness over the years of being a member). Then to get rid of me they bullied me and physically threatened me and with legal action all for their own purpose and especially when I mentioned that I had contacted Revdex.com. So I reject again their statement as they are not willing to do anything for a long standing customer and they should have reinstated my membership but they chose to threaten me instead. I'm sure glad that they care about the health and welfare of their customers as I described profusely how their actions over the years and espcially with this incident caused me a lot of anxiety and depression. They even went so far as to not take any calls from me at either the [redacted] location or Home Office all because they are juvenile and can't handle when a customer complains about how he has been harassed by LA Fitness (this year and every time I tried to renew my membership). They evade all calls, emails, notices, etc. all for their own purpose and I am once again not surprised by their actions here as they don't care about any customers (present, past, or future). I hope that Revdex.com gives them a poor rating for how they handled this - why would they ever threaten a member with physical harm and on top of that spew that they will take me to court because I contacted Revdex.com? wow.
[redacted]
Management has made several attempts to contact and set up a call time with [redacted] to discuss her concerns regarding the membership agreement she signed on June 4, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted]...
[redacted] to return our call, or respond via email to set up a call time, so we can adequately respond to her concerns.
Thank you.
Revdex.com:The person from headquarters management who spoke to me was very professional and took the time to listen to the issue that I faced at the [redacted] club, and was very professional. I am happy to have dealt with someone like him, who put my mind at ease that the experience I had was not the norm of the club and instead (hopefully) an exception to the rule.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did elect for a reduced buyout as the business was not willing to stop withdrawing funds from my bank account while I was waiting for them to respond to my complaint through the Revdex.com. I was disputing the personal training contract and was is discussions with the corporate office as well as the location however when I requested that they stop withdrawing the funds from my account I was advised there was nothing they could do and they withdrew another $101.70 from my account for May sessions. They continued to withdraw money from my account for service that I was not receiving leaving me no option but to take the reduced buyout to get them to stop. As I did not receive the service they have been paid at no fault of my own, it was their error as they did not have a personal trainer then I should have been given the option to exit the contract without any further penalty.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
We received a request to cancel Anthony's fitness membership on 1/7/15. They were billed $31.85 for [redacted]'s fitness membership on 2/5/15. We have since cancelled [redacted]'s membership and the $31.85 was refunded on 2/10/15 (the refund applied to the same account used for payment).
[redacted] states she mailed in a cancellation August of 2015, unfortunately we received no such request. Due to lack of current billing information her monthly billed membership is now in a revoked status. She has not been billed since September 2, 2015. As a courtesy, based on her attempt to cancel...
prior to the September billing a refund in the amount of $29.99 has been processed back to the[redacted] card on file. We believe this matter to be resolved. No further action will be taken.
Thank you.
Since the refund has been received, the complaint is now resolved.Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Please note that as of the time of this response, member had been charged $300.00 on 6/16/17 for the second month of service. We processed a refund for that payment on 6/20/17...
(refund applied to the same account used for payment).
Management spoke to [redacted] regarding his complaint. Management states that [redacted] was not aware that he could cancel his monthly membership at the club level. As a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th...
2016 dues. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made...
by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, Thanks!
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not think it is fair that they are not canceling with my health issues which was a hernia surgery but I am getting tired of this run around so I will only accept the offer on TWO CONDITIONS. They must cancel my personal training and take my file out of their system. Once again all they care about is themselves and ripping people off!
Regards,
[redacted]
My complaint was answered. Thank you for helping me[redacted]
Management spoke to [redacted] on 4/6/15 regarding her concerns with her monthly billed fitness membership. It has been agreed upon to process an immediate cancellation on the membership that was originally joined on 11/29/14 and waive the balance due in the amount of $94.85. Due to the fact she...
has rejoined on a current membership. Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/24/17 (the “Initial Term”). Member paid a total of $259.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/24/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. Member elected to take advantage of the voluntary cancellation provision and paid the cancellation fee on 9/21/17. We cancelled the remaining term of her Agreement accordingly. However, she is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early. With regard to her Kids Klub membership, we cancelled that membership and processed a refund in the amount of $30.00
LA Fitness has been in communication with member regarding her concerns and, while we sympathize with her circumstance and apologize for the seeming lack of concern by the trainer involved, memberacknowledges that the Personal Training/Fitness Assessment hereunder includes participation in strenuous...
physical activities, including but not limited to, aerobic dance, weight training, stationary bicycling, various aerobic conditioning machines and various nutritional programs offered by LA Fitness (the "Physical Activities"). Member acknowledges these Physical Activities involve inherent risk of physical injuries or other damages, including but not limited to, heart attacks, muscle strains, pull or tears, broken bones, shin splints, heal prostration, knee/lower back! foot injuries and other illness, soreness, or injury however caused, occurring during or after the Members participation in the Physical Activities. Member further acknowledges that such risks include but are not limited to, injuries caused by the negligence of an instructor or other person, defective or improperly used equipment. over exertion of a Member, slip and fall by Member, or an unknown health problem of Member. Member agrees to assume all risk and responsibility involved with participation in the Physical Activities. Member acknowledges that participation will be physically and mentally challenging, and Member agrees that it is the responsibility of Member to seek competent medical or other professional advice, regarding any concerns involved with the ability of Member to take part in the Physical Activities. By signing this Agreement, Member asserts that he or she Is capable of participating in the Physical Activities. Member agrees to assume all risk and responsibility for not exceeding his or her own physical limits. Member, on behalf of Member his or her heirs, assigns and next of kin, agrees to fully release (as well as any of its owners, employees or other authorized agents, including Independent Contractors) from any and all liability, claims and/or litigation actions that Member may have for injuries, disability or death or other damages of any kind, including but not limited to punitive damages, arising out of participation in Activities, including but not limited to the Personal Training Programs and the Physical Activities, even if caused by the negligence, gross negligence, intentional acts or omissions and/or any other type of fault of LA Fitness, its owners, employees or other authorized agents, including independent contractors. Thus, LA Fitness is not liable or responsible for member’s medical costs or loss of wages. However, we are opening a claim with the third party insurance adjuster for further follow up.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was never informed by [redacted] that I was cancelling my contract he said this is a extension of your contract. The images that I am sending you is the contract that I received from their email, I do not no how to said that en I gloss but en Spanish, creo que es una burla un contrato en blanco, sin mi nombre o sesiones, nunca fui informado por el vendedor, si unirse sabido que iba. Apagar cancelación uniese esperado a el término de el contrato, el
me envió un contrato en blanco las fotos que envíe es la prueba pueden acceder mis expedientes de mis Correos electrónicos para que vean que lo que envíe es cierto, además ellos ofrecieron 12 seciones y en el email solo decía 8Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 10/21/15 (the “Initial Term”). Member paid a total of $314.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training sessions. He further agreed to make 11 more payments, in the amount of $165.00 each, every month, beginning 11/21/15, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of member’s Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Furthermore, member’s personal training agreement afforded him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) simply by submitting a written notice of cancellation and he would receive a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his personal training agreement, his Agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LAF will honor this cancellation provision should member elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our position has not changed. Member concerns were addressed in our initial response. She was provided with 3 sessions at a no additional cost as a courtesy. We were not contractually obligated to provide her with those.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am still not satisfied as this company severely harassed and bullied me via the phone, in person, and through email to get what they wanted which was to end my membership based solely on the fact that I had a really really really low membership fee that they had to honour and they didn't want to; they were jealous of my rates and didn't want to deal with any customer issues that they themselves caused this year and in previous years (I have records of all the bs I have had to deal with from LA Fitness over the years of being a member). Then to get rid of me they bullied me and physically threatened me and with legal action all for their own purpose and especially when I mentioned that I had contacted Revdex.com. So I reject again their statement as they are not willing to do anything for a long standing customer and they should have reinstated my membership but they chose to threaten me instead. I'm sure glad that they care about the health and welfare of their customers as I described profusely how their actions over the years and espcially with this incident caused me a lot of anxiety and depression. They even went so far as to not take any calls from me at either the [redacted] location or Home Office all because they are juvenile and can't handle when a customer complains about how he has been harassed by LA Fitness (this year and every time I tried to renew my membership). They evade all calls, emails, notices, etc. all for their own purpose and I am once again not surprised by their actions here as they don't care about any customers (present, past, or future). I hope that Revdex.com gives them a poor rating for how they handled this - why would they ever threaten a member with physical harm and on top of that spew that they will take me to court because I contacted Revdex.com? wow.
[redacted]
Management has made several attempts to contact and set up a call time with [redacted] to discuss her concerns regarding the membership agreement she signed on June 4, 2016 at our [redacted] location.
However, we have not received a return call. We encourage [redacted]...
[redacted] to return our call, or respond via email to set up a call time, so we can adequately respond to her concerns.
Thank you.
Revdex.com:The person from headquarters management who spoke to me was very professional and took the time to listen to the issue that I faced at the [redacted] club, and was very professional. I am happy to have dealt with someone like him, who put my mind at ease that the experience I had was not the norm of the club and instead (hopefully) an exception to the rule.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I did elect for a reduced buyout as the business was not willing to stop withdrawing funds from my bank account while I was waiting for them to respond to my complaint through the Revdex.com. I was disputing the personal training contract and was is discussions with the corporate office as well as the location however when I requested that they stop withdrawing the funds from my account I was advised there was nothing they could do and they withdrew another $101.70 from my account for May sessions. They continued to withdraw money from my account for service that I was not receiving leaving me no option but to take the reduced buyout to get them to stop. As I did not receive the service they have been paid at no fault of my own, it was their error as they did not have a personal trainer then I should have been given the option to exit the contract without any further penalty.
Regards,
[redacted]
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
We received a request to cancel Anthony's fitness membership on 1/7/15. They were billed $31.85 for [redacted]'s fitness membership on 2/5/15. We have since cancelled [redacted]'s membership and the $31.85 was refunded on 2/10/15 (the refund applied to the same account used for payment).
[redacted] states she mailed in a cancellation August of 2015, unfortunately we received no such request. Due to lack of current billing information her monthly billed membership is now in a revoked status. She has not been billed since September 2, 2015. As a courtesy, based on her attempt to cancel...
prior to the September billing a refund in the amount of $29.99 has been processed back to the[redacted] card on file. We believe this matter to be resolved. No further action will be taken.
Thank you.
Since the refund has been received, the complaint is now resolved.Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation. Please note that as of the time of this response, member had been charged $300.00 on 6/16/17 for the second month of service. We processed a refund for that payment on 6/20/17...
(refund applied to the same account used for payment).
Management spoke to [redacted] regarding his complaint. Management states that [redacted] was not aware that he could cancel his monthly membership at the club level. As a courtesy to resolve this matter, management canceled this membership and [redacted] will not be charged for October 5th...
2016 dues. We believe this matter to be resolved. Thank you.