Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She states she cancelled in October and no cancellation was received or processed. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. As a courtesy a cancellation was processed on 10/28/15 and no further billing will occur. A refund in the amount of $29.95 back to the [redacted] on file. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/21/16 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $240.00 each, every month, beginning 5/21/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail he received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement. It should be noted that we previously offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member elected not to take advantage of the offer at that time. LA Fitness remains willing honor the reduced voluntary cancellation fee of 33% should he elect to take advantage of it.
Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President, [redacted] has attempted to contact member to address her concerns but he call has not been returned. We have trainers and times available to provide member with the services for which she contracted. We urge member to return [redacted] for further...
Management spoke to Ms. [redacted] on 6/4/15 regarding the cancellation of the monthly billed membership. Per her request an immediate cancellation was processed and no further billing will occur. The balance in the amount of $62.33 was waived. No further balance is owed. Member is satisfied. thank...
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/9/14 (the “Initial Term”). He paid a total of $190.00 up front, which included the enrollment fee, processing fee and payment for...
the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 9/6/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/29/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
LA Fitness cancelled the remaining term of member's personal training agreement on 3/6/15 with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment).
Our District Vice President attempted to contacted member regarding his concerns. This response will serve as written confirmation that member’s unused personal training sessions rollover and will be available when he returns. We apologize if there was any misunderstanding. However, the circumstance...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I fail to understand why the business is not addressing the issue of missed/rescheduled appointments even though this was explicitly discussed and agreed upon as a condition at the beginning. We were to meet twice a week, every Tuesday and Friday unless otherwise requested by us. I remember 2 sessions where the trainer was double booked and we were sent home from the gym without training. There were other times where we mysteriously dropped from the calendar, and couldn't rebook the same slot because it was already taken by someone else. I would also add that while changing trainers may be contractually ok, it is hard to establish momentum and goals working with 6 different trainers in 8 months. This should have been explicitly explained to us when we signed up as opposed to being buried in endless pages of contract.As I indicated before, we are not expecting any resolution based on my experience with LA Fitness. We'll honor the rest of this contract, but business will lose 3 clients for life.
Regards,
[redacted]
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her daughter [redacted] membership. She stated she cancelled the membership in September of 2014, our records indicate nocancellation was received. However as a courtesy we have processed an immediate cancellation...
and a 2 month refund in the amount of $75.76 back to the Checking account.
Refunds take about 5-7 business days to be refunded back. Thank you.
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/15 (refund applied to the same account used for payment). LA Fitness does not report to any credit bureaus or agencies. Thus, we did not affect his credit in any way.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the refund should be $139.96 for [redacted] and [redacted] cases, because those are not my name and my address! two cases. i'm want all those two cancelled! otherwise there is no reason for me to enroll the third one which is under [redacted] name in [redacted].
it's not only 69.98, for two cases it's 139.96.
make it simple, cancell [redacted] and [redacted] because I stay with [redacted]
Regards,[redacted]
Apparently LA Fitness misleads their customers. I was told by the sales person that this was refundable at anytime. Which appears to have been a Fib! I thought I could take the LA Fitness Rep at his word. Obviously I was Wrong (Lesson Learned for Me). As far as my complaint goes I want to leave it in place so others can see what kind of tricks these folks pull. We definitely can agree to disagree on this one. Customers beware of the fine print and don't take anyone for their word only as I did and shouldn't have...Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement and processed a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund...
to post to the account. With respect to member’s experience with personal trainer [redacted] we appreciate her feedback and have addressed her concerns with him and the club’s Personal Training Director accordingly.
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligation. As of the time of this response, member has received credit from her bank for all of the...
As outlined in our initial response, we are in the process of refunding an additional $136.66. Please allow 3-5 business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues. Thank you
[redacted]
Management spoke to [redacted] and provided her the dates of the water heater being fixed. Management also informed the attention to the locker rooms and provided his contact information should [redacted] have any further concerns. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of her monthly billed fitness membership. Member states she cancelled in person several times and mailed in a cancellation and still continues to be billed. Based on her several attempts to cancel an immediate cancellation has been...
processed and a refund in the amount of $243.30 has been refunded back to the [redacted] card on file. We believe this issue to be resolved and member is satisfied. Thank you.
Confirmation of cancellation regarding [redacted] monthly billed membership was emailed to the email address on file and the balance in the amount of $74.84 was waived. We encourage [redacted] to return our call to discuss the cancellation of her PT membership. Thank you
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She states she cancelled in October and no cancellation was received or processed. LA Fitness provides members with the option to cancel at any
LA Fitness location between the hours of 8 AM-5 PM on Monday...
through Friday, but
we strongly encourage members to send a written cancellation request via certified
mail to ensure return-receipt. Our cancellation policy is not designed to make
it difficult for our members to cancel, but to ensure cancellations are handled
properly. As a courtesy a cancellation was processed on 10/28/15 and no further billing will occur. A refund in the amount of $29.95 back to the [redacted] on file. refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...
be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 4/21/16 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services.
He further agreed to make 11 more payments, in the amount of $240.00 each, every month, beginning 5/21/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. It is LA Fitness’ policy and practice to provide our members with a complete copy of their Agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail he received on the day he enrolled. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response). Additionally, member’s personal training services agreement specifically provided him with a 3-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, he is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, his Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the Agreement. It should be noted that we previously offered to reduce the cancellation fee from 50% down to 33% of the remaining agreement balance. Member elected not to take advantage of the offer at that time. LA Fitness remains willing honor the reduced voluntary cancellation fee of 33% should he elect to take advantage of it.
Otherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted.
Our District Vice President, [redacted] has attempted to contact member to address her concerns but he call has not been returned. We have trainers and times available to provide member with the services for which she contracted. We urge member to return [redacted] for further...
assistance.
Management spoke to Ms. [redacted] on 6/4/15 regarding the cancellation of the monthly billed membership. Per her request an immediate cancellation was processed and no further billing will occur. The balance in the amount of $62.33 was waived. No further balance is owed. Member is satisfied. thank...
you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 8/9/14 (the “Initial Term”). He paid a total of $190.00 up front, which included the enrollment fee, processing fee and payment for...
the first four weeks of personal training sessions. He further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 9/6/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). His personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, as of the time of this response, LA Fitness has not received any of the payments owed by member since 11/29/14. Since it is apparent that he now has no intent of fulfilling his contractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
LA Fitness cancelled the remaining term of member's personal training agreement on 3/6/15 with no further billing or obligation and processed a refund in the amount of $180.00 (refund applied to the same account used for payment).
Our District Vice President attempted to contacted member regarding his concerns. This response will serve as written confirmation that member’s unused personal training sessions rollover and will be available when he returns. We apologize if there was any misunderstanding. However, the circumstance...
doesn’t warrant a $100.00 credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I fail to understand why the business is not addressing the issue of missed/rescheduled appointments even though this was explicitly discussed and agreed upon as a condition at the beginning. We were to meet twice a week, every Tuesday and Friday unless otherwise requested by us. I remember 2 sessions where the trainer was double booked and we were sent home from the gym without training. There were other times where we mysteriously dropped from the calendar, and couldn't rebook the same slot because it was already taken by someone else. I would also add that while changing trainers may be contractually ok, it is hard to establish momentum and goals working with 6 different trainers in 8 months. This should have been explicitly explained to us when we signed up as opposed to being buried in endless pages of contract.As I indicated before, we are not expecting any resolution based on my experience with LA Fitness. We'll honor the rest of this contract, but business will lose 3 clients for life.
Regards,
[redacted]
Management spoke to [redacted] on 1/13/15 regarding the cancellation of her daughter [redacted] membership. She stated she cancelled the membership in September of 2014, our records indicate nocancellation was received. However as a courtesy we have processed an immediate cancellation...
and a 2 month refund in the amount of $75.76 back to the Checking account.
Refunds take about 5-7 business days to be refunded back. Thank you.
LA Fitness cancelled member's personal training agreement and a full refund was processed on 4/16/15 (refund applied to the same account used for payment). LA Fitness does not report to any credit bureaus or agencies. Thus, we did not affect his credit in any way.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the refund should be $139.96 for [redacted] and [redacted] cases, because those are not my name and my address! two cases. i'm want all those two cancelled! otherwise there is no reason for me to enroll the third one which is under [redacted] name in [redacted].
it's not only 69.98, for two cases it's 139.96.
make it simple, cancell [redacted] and [redacted] because I stay with [redacted]
Regards,[redacted]
Apparently LA Fitness misleads their customers. I was told by the sales person that this was refundable at anytime. Which appears to have been a Fib! I thought I could take the LA Fitness Rep at his word. Obviously I was Wrong (Lesson Learned for Me). As far as my complaint goes I want to leave it in place so others can see what kind of tricks these folks pull. We definitely can agree to disagree on this one. Customers beware of the fine print and don't take anyone for their word only as I did and shouldn't have...Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Our District Vice President has been in contact with member regarding her concerns. We cancelled the remaining term of her personal training agreement and processed a refund in the amount of $720.00 (refund applied to the same account used for payment). Please allow 5-7 business days for the refund...
to post to the account. With respect to member’s experience with personal trainer [redacted] we appreciate her feedback and have addressed her concerns with him and the club’s Personal Training Director accordingly.
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligation. As of the time of this response, member has received credit from her bank for all of the...
payments made.
As outlined in our initial response, we are in the process of refunding an additional $136.66. Please allow 3-5 business days for the refund to post to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues. Thank you
[redacted]
Management spoke to [redacted] and provided her the dates of the water heater being fixed. Management also informed the attention to the locker rooms and provided his contact information should [redacted] have any further concerns. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of her monthly billed fitness membership. Member states she cancelled in person several times and mailed in a cancellation and still continues to be billed. Based on her several attempts to cancel an immediate cancellation has been...
processed and a refund in the amount of $243.30 has been refunded back to the [redacted] card on file. We believe this issue to be resolved and member is satisfied. Thank you.
Confirmation of cancellation regarding [redacted] monthly billed membership was emailed to the email address on file and the balance in the amount of $74.84 was waived. We encourage [redacted] to return our call to discuss the cancellation of her PT membership. Thank you