Management has made several attempts to contact [redacted] regarding the cancellation of her Fitness membership and her Personal Training membership. We have yet to receive a return call. Per her request a cancellation has been processed for her fitness membership and no further billing will occur....
We encourage [redacted] to return our call to discuss the process to cancel her personal training membership. no further action will be taken at this time.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to refund my money back and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/29/2016 (the “Initial Term”). Member paid a total of $457.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
[redacted] is a former employee of LA Fitness. She was a sales counselor and she in fact sold the personal training agreement to herself while she was still employed with us. Thus, she is familiar with the policies and provisions of the agreement. It seems she’s simply intent on not continuing with...
the service and it is our belief that she is willing to say or do anything to try to obtain a refund that she isn’t entitled to. We have several personal trainers on staff available to [redacted] and LA Fitness stands ready to continue to provide the services for which she contracted.
Please consider this our response to Case #: [redacted] filed by Mr. [redacted]. We would first say that normally we try to work out some compromise with members who have lodged a complaint to the Revdex.com. However, in this situation, we are merely going to state our position on this because we have...
tried multiple times to come to a resolution with Mr. [redacted] and although he initially agrees, he does not follow through. From the information we have gathered through our investigation, Mr. [redacted] and one of our employees used to be friends. The employee no longer wanted to be friends and had expressed this to Mr. [redacted]. Despite her requests that he stop communicating with her at work, Mr. [redacted] continued to speak to her at the club and also left her several notes. This made our employee uncomfortable. This was discussed with Mr. [redacted]. He acknowledged his behavior and agreed to stop, but didn’t. Continued efforts to contact the employee continued and were witnessed by many people. Mr. [redacted] was asked not to use this club, and use another location. Initially he agreed, but soon argued this was not fair. He did this over the phone then came to the club in person and was asked to leave. His wife also called, claiming no investigation was done and that she would file legal action. Mr. [redacted] called and apologized, and withdrew that threat. This complaint to you followed. Based on the eye witnesses to Mr. [redacted]’s behavior and the physical evidence we have, we have formed a reasonable belief that it is best, regrettably, that Mr. [redacted] find another health club. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number. [redacted] I did not receive a message on my cell phone.Regards,[redacted]
Management contacted Mr. [redacted] regarding his concerns with the billing and cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Once a cancellation is completed, there is no new monthly billing processed. However, any balances or charges prior to cancellation are owed. The prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilities. The cancellation for Mr. [redacted]’s membership was processed on 6/5/2017, with his final billing on 6/2/2017. Nevertheless, as a courtesy, we have issued a refund of $29.99 back to the [redacted] card on file. Member was satisfied with the resolution and we consider this matter to be resolved. Thank you.
District Manager spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that her membership was never cancelled and she left for China 11/2016. Management has since cancelled her membership and refunded three months only. As a courtesy resolution, District Manager agreed to refund 9...
additional months of dues ($29.99) from 11/21/2017 through 7/21/2017. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card we have on file. We believe this matter to be resolved. Thank you.
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”).
The Agreement was for a minimum initial term of 12 months, beginning 4/14/15
(the “Initial Term”). Member paid a total of $189.00 up front, which included
the processing fee and payment...
for the first month of personal training
sessions. Member further agreed to make 11 more payments, in the amount of $90.00
each, every month, beginning 5/14/15, for the remainder of the Initial Term. Member’s
personal training agreement also includes a voluntary cancelation provision,
which affords her the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. It is LA
Fitness’ policy and practice to provide our members with a complete copy of
their Agreement at the time of enrollment. A copy of the Agreement was
also included in the confirming e-mail member received on the day she enrolled.
In addition, her agreement included a New Client Checklist which outlined key
terms, including her acknowledgement that she received and read a copy of her Agreement
with the initial term of 12 months and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged
by her signature and initials on the New Client Checklist (copies of the Agreement,
New Client Checklist and confirming e-mail are included with this response). Member’s
personal training services agreement specifically provided her with a 10 day
right to cancel if these terms did not match her understanding (or for any
reason) for a full refund. However, she did not exercise this option within the
rescission period. Thus, under the clear and explicit terms of the Agreement, she
was not entitled to terminate the agreement and abandon her contractual
obligations early without a fee. As of the time of this response, member has
not made any of the payments owed on her Agreement since July and defaulted on
the agreement term. Since it is apparent that she now has no intention to
fulfill her contractual obligation to the remaining Agreement term, we have
released her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will not pursue her for the
outstanding balance she currently owes. Please note that we are not
contractually obligated to provide this remedy, but this is being done as a
customer service consideration for our member. However, she is not entitled to
use any of the sessions for having defaulted on the Agreement.
Management spoke to Ms. [redacted]
husband [redacted] regarding her experience with LA Fitness upon joining. Per his request
we have processed a full refund for her membership in the amount of $228.90
back to the Visa card. Refunds take about 5-7 business days to be refunded. Member
is satisfied....
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/9/15 (the “Initial Term”). Member paid a total of $209.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $110.00 each, every month, beginning 6/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it.Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy, Management agreed to refund a total of six months of dues $30.00 equaling $180.00. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card on file. We believe this matter to be...
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not received any phone calls from management. My bank statements also show that I have been charged within the past few days again, as well. It does not make sense, logically that I would not comply with their wishes to communicate via phone or even Email, if that route was to be chosen. Regards,[redacted]
After our initial response, Corporate Management was able to get in contact with [redacted] to discuss a resolution to her concern. As a courtesy, we agreed to refund $69.90 back to the [redacted] Card on file. This included all charges processed on [redacted]’s membership since 6/2016. The refunds were completed on 10/13/2016. We believe this matter to be resolved. Thank you.
Management spoke with member regarding his concerns. We honored the cancellation of his membership and sent an email cancellation confirmation receipt. We also refunded $30.99 back to the Discover Card on file. Refunds could take up to 7-10 business days to complete. We believe this matter to be...
LA Fitness has no record of a cancellation request from member prior to May 2014. In fact, it was not until we contacted her in May 2014 to clear up the billing account when her dues billing had returned declined that she notified us of her intent to cancel. It should also be noted that she...
continued to train regularly through May 2014 with no indication that she wanted to cancel. As a courtesy for our member, we waived the outstanding balance of $160.00 from May 15, 2014 billing decline. However, she is not entitled to a refund on top of the consideration already provided.
Management spoke to [redacted] regarding his concerns with cancelling his monthly billed membership. A cancellation was processed on 10/6/14 per his request and no further billing will occur.
[redacted] stated he is satisfied and his issue has been resolved. Thank you.
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel I should should get a refund for the months that the sessions were missed. I payed for a service that I did not receive due to lies and deception. I've done what has been asked of and I feel the business should be held accountable for the wrong doing of one of their former employees.
Regards,
[redacted]
The monthly dues membership for Mr. [redacted] is current and active. Mr. [redacted] processed the payment of $49.98 for his membership on 9/11/2017 and his next monthly billing is scheduled for 10/11/2017. We believe this matter to be resolved. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of her Fitness membership and her Personal Training membership. We have yet to receive a return call. Per her request a cancellation has been processed for her fitness membership and no further billing will occur....
We encourage [redacted] to return our call to discuss the process to cancel her personal training membership. no further action will be taken at this time.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to refund my money back and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/29/2016 (the “Initial Term”). Member paid a total of $457.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
[redacted] is a former employee of LA Fitness. She was a sales counselor and she in fact sold the personal training agreement to herself while she was still employed with us. Thus, she is familiar with the policies and provisions of the agreement. It seems she’s simply intent on not continuing with...
the service and it is our belief that she is willing to say or do anything to try to obtain a refund that she isn’t entitled to. We have several personal trainers on staff available to [redacted] and LA Fitness stands ready to continue to provide the services for which she contracted.
Please consider this our response to Case #: [redacted] filed by Mr. [redacted]. We would first say that normally we try to work out some compromise with members who have lodged a complaint to the Revdex.com. However, in this situation, we are merely going to state our position on this because we have...
tried multiple times to come to a resolution with Mr. [redacted] and although he initially agrees, he does not follow through. From the information we have gathered through our investigation, Mr. [redacted] and one of our employees used to be friends. The employee no longer wanted to be friends and had expressed this to Mr. [redacted]. Despite her requests that he stop communicating with her at work, Mr. [redacted] continued to speak to her at the club and also left her several notes. This made our employee uncomfortable. This was discussed with Mr. [redacted]. He acknowledged his behavior and agreed to stop, but didn’t. Continued efforts to contact the employee continued and were witnessed by many people. Mr. [redacted] was asked not to use this club, and use another location. Initially he agreed, but soon argued this was not fair. He did this over the phone then came to the club in person and was asked to leave. His wife also called, claiming no investigation was done and that she would file legal action. Mr. [redacted] called and apologized, and withdrew that threat. This complaint to you followed. Based on the eye witnesses to Mr. [redacted]’s behavior and the physical evidence we have, we have formed a reasonable belief that it is best, regrettably, that Mr. [redacted] find another health club. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number. [redacted] I did not receive a message on my cell phone.Regards,[redacted]
Management contacted Mr. [redacted] regarding his concerns with the billing and cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Once a cancellation is completed, there is no new monthly billing processed. However, any balances or charges prior to cancellation are owed. The prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilities. The cancellation for Mr. [redacted]’s membership was processed on 6/5/2017, with his final billing on 6/2/2017. Nevertheless, as a courtesy, we have issued a refund of $29.99 back to the [redacted] card on file. Member was satisfied with the resolution and we consider this matter to be resolved. Thank you.
District Manager spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that her membership was never cancelled and she left for China 11/2016. Management has since cancelled her membership and refunded three months only. As a courtesy resolution, District Manager agreed to refund 9...
additional months of dues ($29.99) from 11/21/2017 through 7/21/2017. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card we have on file. We believe this matter to be resolved. Thank you.
Member purchased personal
training services pursuant to a written and fully executed agreement (“Agreement”).
The Agreement was for a minimum initial term of 12 months, beginning 4/14/15
(the “Initial Term”). Member paid a total of $189.00 up front, which included
the processing fee and payment...
for the first month of personal training
sessions. Member further agreed to make 11 more payments, in the amount of $90.00
each, every month, beginning 5/14/15, for the remainder of the Initial Term. Member’s
personal training agreement also includes a voluntary cancelation provision,
which affords her the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. It is LA
Fitness’ policy and practice to provide our members with a complete copy of
their Agreement at the time of enrollment. A copy of the Agreement was
also included in the confirming e-mail member received on the day she enrolled.
In addition, her agreement included a New Client Checklist which outlined key
terms, including her acknowledgement that she received and read a copy of her Agreement
with the initial term of 12 months and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged
by her signature and initials on the New Client Checklist (copies of the Agreement,
New Client Checklist and confirming e-mail are included with this response). Member’s
personal training services agreement specifically provided her with a 10 day
right to cancel if these terms did not match her understanding (or for any
reason) for a full refund. However, she did not exercise this option within the
rescission period. Thus, under the clear and explicit terms of the Agreement, she
was not entitled to terminate the agreement and abandon her contractual
obligations early without a fee. As of the time of this response, member has
not made any of the payments owed on her Agreement since July and defaulted on
the agreement term. Since it is apparent that she now has no intention to
fulfill her contractual obligation to the remaining Agreement term, we have
released her from this obligation to make the remaining payments due under her
agreement. Additionally, LA Fitness will not pursue her for the
outstanding balance she currently owes. Please note that we are not
contractually obligated to provide this remedy, but this is being done as a
customer service consideration for our member. However, she is not entitled to
use any of the sessions for having defaulted on the Agreement.
Management spoke to Ms. [redacted]
husband [redacted] regarding her experience with LA Fitness upon joining. Per his request
we have processed a full refund for her membership in the amount of $228.90
back to the Visa card. Refunds take about 5-7 business days to be refunded. Member
is satisfied....
Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/9/15 (the “Initial Term”). Member paid a total of $209.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $110.00 each, every month, beginning 6/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it.Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy, Management agreed to refund a total of six months of dues $30.00 equaling $180.00. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card on file. We believe this matter to be...
resolved. Thank you.
Revdex.com:I...
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not received any phone calls from management. My bank statements also show that I have been charged within the past few days again, as well. It does not make sense, logically that I would not comply with their wishes to communicate via phone or even Email, if that route was to be chosen. Regards,[redacted]
After our initial response, Corporate Management was able to get in contact with [redacted] to discuss a resolution to her concern. As a courtesy, we agreed to refund $69.90 back to the [redacted] Card on file. This included all charges processed on [redacted]’s membership since 6/2016. The refunds were completed on 10/13/2016. We believe this matter to be resolved. Thank you.
Management spoke with member regarding his concerns. We honored the cancellation of his membership and sent an email cancellation confirmation receipt. We also refunded $30.99 back to the Discover Card on file. Refunds could take up to 7-10 business days to complete. We believe this matter to be...
resolved. Thank you.
LA Fitness has no record of a cancellation request from member prior to May 2014. In fact, it was not until we contacted her in May 2014 to clear up the billing account when her dues billing had returned declined that she notified us of her intent to cancel. It should also be noted that she...
continued to train regularly through May 2014 with no indication that she wanted to cancel. As a courtesy for our member, we waived the outstanding balance of $160.00 from May 15, 2014 billing decline. However, she is not entitled to a refund on top of the consideration already provided.
Management spoke to [redacted] regarding his concerns with cancelling his monthly billed membership. A cancellation was processed on 10/6/14 per his request and no further billing will occur.
[redacted] stated he is satisfied and his issue has been resolved. Thank you.
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel I should should get a refund for the months that the sessions were missed. I payed for a service that I did not receive due to lies and deception. I've done what has been asked of and I feel the business should be held accountable for the wrong doing of one of their former employees.
Regards,
[redacted]
The monthly dues membership for Mr. [redacted] is current and active. Mr. [redacted] processed the payment of $49.98 for his membership on 9/11/2017 and his next monthly billing is scheduled for 10/11/2017. We believe this matter to be resolved. Thank you.