Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/9/15 (the “Initial Term”). Member paid a total of $209.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $110.00 each, every month, beginning 6/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it.Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligation. As of the time of this response, member has received credit from her bank for all of the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues. Thank you
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the billing and cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Once a cancellation is completed, there is no new monthly billing processed. However, any balances or charges prior to cancellation are owed. The prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilities. The cancellation for Mr. [redacted]’s membership was processed on 6/5/2017, with his final billing on 6/2/2017. Nevertheless, as a courtesy, we have issued a refund of $29.99 back to the [redacted] card on file. Member was satisfied with the resolution and we consider this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy, Management agreed to refund a total of six months of dues $30.00 equaling $180.00. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card on file. We believe this matter to be...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number. [redacted] I did not receive a message on my cell phone.Regards,[redacted]
Management spoke with member regarding his concerns. We honored the cancellation of his membership and sent an email cancellation confirmation receipt. We also refunded $30.99 back to the Discover Card on file. Refunds could take up to 7-10 business days to complete. We believe this matter to be...
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/29/2016 (the “Initial Term”). Member paid a total of $457.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to refund my money back and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding his concerns with cancelling his monthly billed membership. A cancellation was processed on 10/6/14 per his request and no further billing will occur.
[redacted] stated he is satisfied and his issue has been resolved. Thank you.
LA Fitness has no record of a cancellation request from member prior to May 2014. In fact, it was not until we contacted her in May 2014 to clear up the billing account when her dues billing had returned declined that she notified us of her intent to cancel. It should also be noted that she...
continued to train regularly through May 2014 with no indication that she wanted to cancel. As a courtesy for our member, we waived the outstanding balance of $160.00 from May 15, 2014 billing decline. However, she is not entitled to a refund on top of the consideration already provided.
Apparently LA Fitness misleads their customers. I was told by the sales person that this was refundable at anytime. Which appears to have been a Fib! I thought I could take the LA Fitness Rep at his word. Obviously I was Wrong (Lesson Learned for Me). As far as my complaint goes I want to leave it in place so others can see what kind of tricks these folks pull. We definitely can agree to disagree on this one. Customers beware of the fine print and don't take anyone for their word only as I did and shouldn't have...Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Please consider this our response to Case #: [redacted] filed by Mr. [redacted]. We would first say that normally we try to work out some compromise with members who have lodged a complaint to the Revdex.com. However, in this situation, we are merely going to state our position on this because we have...
tried multiple times to come to a resolution with Mr. [redacted] and although he initially agrees, he does not follow through. From the information we have gathered through our investigation, Mr. [redacted] and one of our employees used to be friends. The employee no longer wanted to be friends and had expressed this to Mr. [redacted]. Despite her requests that he stop communicating with her at work, Mr. [redacted] continued to speak to her at the club and also left her several notes. This made our employee uncomfortable. This was discussed with Mr. [redacted]. He acknowledged his behavior and agreed to stop, but didn’t. Continued efforts to contact the employee continued and were witnessed by many people. Mr. [redacted] was asked not to use this club, and use another location. Initially he agreed, but soon argued this was not fair. He did this over the phone then came to the club in person and was asked to leave. His wife also called, claiming no investigation was done and that she would file legal action. Mr. [redacted] called and apologized, and withdrew that threat. This complaint to you followed. Based on the eye witnesses to Mr. [redacted]’s behavior and the physical evidence we have, we have formed a reasonable belief that it is best, regrettably, that Mr. [redacted] find another health club. Thank you.
Management spoke to Ms. [redacted]
husband [redacted] regarding her experience with LA Fitness upon joining. Per his request
we have processed a full refund for her membership in the amount of $228.90
back to the Visa card. Refunds take about 5-7 business days to be refunded. Member
is satisfied....
As outlined in our initial response, we are in the process of refunding an additional $136.66. Please allow 3-5 business days for the refund to post to the account
District Manager spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that her membership was never cancelled and she left for China 11/2016. Management has since cancelled her membership and refunded three months only. As a courtesy resolution, District Manager agreed to refund 9...
additional months of dues ($29.99) from 11/21/2017 through 7/21/2017. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card we have on file. We believe this matter to be resolved. Thank you.
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not received any phone calls from management. My bank statements also show that I have been charged within the past few days again, as well. It does not make sense, logically that I would not comply with their wishes to communicate via phone or even Email, if that route was to be chosen. Regards,[redacted]
There is only 1 PT at the [redacted] location & he's over booked so I can't get an evening appt. The [redacted]. location isn't convenient, I signed up at the [redacted] location when they had a few PTs on staff. They're having trouble keeping PTs for whatever reason. But not fair that they're making it my problem. If I can't use up the sessions, they're no good to me.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We are writing in response to the above referenced complaint. In particular, member has voiced concerns about the alleged lack of available scheduling options in which to book her personal training appointments. She is requesting as a remedy that LA Fitness release her from her obligation to...
the remaining term of her personal training agreement without a fee. Our District Vice President, Ed. P., has been in contact with member regarding her concerns and explained that we have 4 qualified Certified personal trainers available who have the ability to accommodate member’s preferred schedule. Thus, there is no need or grounds to terminate the agreement early. Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor hew agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Ms. [redacted] regarding her concerns related to the status of her membership. However we have not received a return call. Ms. [redacted] states that she attempted to cancel and at that time was provided acceptable cancellation options. LA Fitness provides...
members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. If Ms. [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concerns. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/9/15 (the “Initial Term”). Member paid a total of $209.00 up front, which included the processing fee and payment for the first month...
of personal training sessions. Member further agreed to make 11 more payments, in the amount of $110.00 each, every month, beginning 6/9/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10 day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. Member has not elected to exercise this option. She is not entitled to terminate the agreement and abandon her contractual obligations early without a fee. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision in her personal training agreement should she elect to take advantage of it.Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
In light of any possible misunderstanding at the point of sale, LA Fitness cancelled member's personal training agreement and her regular fitness membership with no further billing or obligation. As of the time of this response, member has received credit from her bank for all of the...
payments made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. They have done everything I have asked, completed the actions quickly, and I thank their leadership for taking care of the issues. Thank you
[redacted]
Management contacted Mr. [redacted] regarding his concerns with the billing and cancellation of his monthly dues membership. LA Fitness provides members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we...
strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Once a cancellation is completed, there is no new monthly billing processed. However, any balances or charges prior to cancellation are owed. The prepaid last month’s dues are applied to a membership after cancellation, as time to access our facilities. The cancellation for Mr. [redacted]’s membership was processed on 6/5/2017, with his final billing on 6/2/2017. Nevertheless, as a courtesy, we have issued a refund of $29.99 back to the [redacted] card on file. Member was satisfied with the resolution and we consider this matter to be resolved. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. As courtesy, Management agreed to refund a total of six months of dues $30.00 equaling $180.00. Refunds typically could take up to 5-7 business days to complete and will be applied to the [redacted] card on file. We believe this matter to be...
resolved. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I returned the phone call received on my home phone answering machine and left my personal cell phone number. [redacted] I did not receive a message on my cell phone.Regards,[redacted]
Management spoke with member regarding his concerns. We honored the cancellation of his membership and sent an email cancellation confirmation receipt. We also refunded $30.99 back to the Discover Card on file. Refunds could take up to 7-10 business days to complete. We believe this matter to be...
resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 3/29/2016 (the “Initial Term”). Member paid a total of $457.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $358.40, beginning 4/28/2016, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision.
This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee.
If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to refund my money back and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to [redacted] regarding his concerns with cancelling his monthly billed membership. A cancellation was processed on 10/6/14 per his request and no further billing will occur.
[redacted] stated he is satisfied and his issue has been resolved. Thank you.
LA Fitness has no record of a cancellation request from member prior to May 2014. In fact, it was not until we contacted her in May 2014 to clear up the billing account when her dues billing had returned declined that she notified us of her intent to cancel. It should also be noted that she...
continued to train regularly through May 2014 with no indication that she wanted to cancel. As a courtesy for our member, we waived the outstanding balance of $160.00 from May 15, 2014 billing decline. However, she is not entitled to a refund on top of the consideration already provided.
Apparently LA Fitness misleads their customers. I was told by the sales person that this was refundable at anytime. Which appears to have been a Fib! I thought I could take the LA Fitness Rep at his word. Obviously I was Wrong (Lesson Learned for Me). As far as my complaint goes I want to leave it in place so others can see what kind of tricks these folks pull. We definitely can agree to disagree on this one. Customers beware of the fine print and don't take anyone for their word only as I did and shouldn't have...Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Please consider this our response to Case #: [redacted] filed by Mr. [redacted]. We would first say that normally we try to work out some compromise with members who have lodged a complaint to the Revdex.com. However, in this situation, we are merely going to state our position on this because we have...
tried multiple times to come to a resolution with Mr. [redacted] and although he initially agrees, he does not follow through. From the information we have gathered through our investigation, Mr. [redacted] and one of our employees used to be friends. The employee no longer wanted to be friends and had expressed this to Mr. [redacted]. Despite her requests that he stop communicating with her at work, Mr. [redacted] continued to speak to her at the club and also left her several notes. This made our employee uncomfortable. This was discussed with Mr. [redacted]. He acknowledged his behavior and agreed to stop, but didn’t. Continued efforts to contact the employee continued and were witnessed by many people. Mr. [redacted] was asked not to use this club, and use another location. Initially he agreed, but soon argued this was not fair. He did this over the phone then came to the club in person and was asked to leave. His wife also called, claiming no investigation was done and that she would file legal action. Mr. [redacted] called and apologized, and withdrew that threat. This complaint to you followed. Based on the eye witnesses to Mr. [redacted]’s behavior and the physical evidence we have, we have formed a reasonable belief that it is best, regrettably, that Mr. [redacted] find another health club. Thank you.
Management spoke to Ms. [redacted]
husband [redacted] regarding her experience with LA Fitness upon joining. Per his request
we have processed a full refund for her membership in the amount of $228.90
back to the Visa card. Refunds take about 5-7 business days to be refunded. Member
is satisfied....
Thank you.
As outlined in our initial response, we are in the process of refunding an additional $136.66. Please allow 3-5 business days for the refund to post to the account
District Manager spoke with Ms. [redacted] regarding her concerns. Ms. [redacted] states that her membership was never cancelled and she left for China 11/2016. Management has since cancelled her membership and refunded three months only. As a courtesy resolution, District Manager agreed to refund 9...
additional months of dues ($29.99) from 11/21/2017 through 7/21/2017. Refunds typically could take up to 5-7 business days to complete and will go back to the [redacted] Card we have on file. We believe this matter to be resolved. Thank you.
Revdex.com:I...
have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have not received any phone calls from management. My bank statements also show that I have been charged within the past few days again, as well. It does not make sense, logically that I would not comply with their wishes to communicate via phone or even Email, if that route was to be chosen. Regards,[redacted]
There is only 1 PT at the [redacted] location & he's over booked so I can't get an evening appt. The [redacted]. location isn't convenient, I signed up at the [redacted] location when they had a few PTs on staff. They're having trouble keeping PTs for whatever reason. But not fair that they're making it my problem. If I can't use up the sessions, they're no good to me.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
We are writing in response to the above referenced complaint. In particular, member has voiced concerns about the alleged lack of available scheduling options in which to book her personal training appointments. She is requesting as a remedy that LA Fitness release her from her obligation to...
the remaining term of her personal training agreement without a fee. Our District Vice President, Ed. P., has been in contact with member regarding her concerns and explained that we have 4 qualified Certified personal trainers available who have the ability to accommodate member’s preferred schedule. Thus, there is no need or grounds to terminate the agreement early. Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor hew agreement as LA Fitness stands ready to provide the services for which she contracted.
Management has made several attempts to contact Ms. [redacted] regarding her concerns related to the status of her membership. However we have not received a return call. Ms. [redacted] states that she attempted to cancel and at that time was provided acceptable cancellation options. LA Fitness provides...
members with the option to cancel at any LA Fitness location with an Operations Manager between the hours of 9 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. We have received no such cancellation request from Ms. [redacted]. As a result, no cancellation was processed and the monthly billing continued based on the membership terms. As a courtesy, we have cancelled her membership to prevent future monthly billings. If Ms. [redacted] would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concerns. Thank you.