Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly I have acknowledged that I had signed the contract saying what it may, I was verbally informed otherwise by the person requesting me to sign the papers. The reoccurring payment was not mentioned verbally during the signing of the contract which is VERY misleading and goes along with the LA fitness scam that I have heard about many times since making this complaint. I was only informed of the 10$ monthly fee and the one time payment which was to cover a month of training sessions (4 weeks, 3-4 days a week) which Is what I verbally agreed to and assumed the contract would state the same material that the employee dictated.
Regards,
[redacted]
Members purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/26/14 (the “Initial Term”). They paid a total of $370.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. They further agreed to make 12 more payments, in the amount of $320.00 each, every four weeks, beginning 10/24/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of their agreement and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Members’ personal training agreement also includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of their agreement. In addition, their agreement included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with them at the time of the sale, as acknowledged by their signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Their personal training services agreement specifically provided them with a 45-day right to cancel if these terms did not match their understanding (or for any reason) for a refund. However, they did not take advantage of this option within the rescission period. Thus, they are not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness waived the voluntary cancellation fee and cancelled the remaining term of members’ personal training agreement with no further billing or obligation.Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Th training contract is INVALID since the sales process was a "SCAM."
The personal training manager , [redacted], VERBALLY ACCEPTED during our conversations in person and follow up calls to LA Ftiness Corporate that I could end this contract within 30 days. I verbally cancelled my contract due to financial reasons and she AGREED to comunicate to LA Fitness corporate to cancel it. She never informed me that I needed to cancel the contract in writing. She stated "I will call." Furthermore, I agreed to upgrade the service during my second session because personal trainer, [redacted], was promoted to master trainer and stated that I needed to upgrade in order for him to be paid. I told [redacted] that I will pay for those sessions I used before the 30 days. On the same day that I upgraded, I gave notice to [redacted] about my intent to cancel before the 30 days.
Therefore, I signed a contract with the understanding and acceptance that it will be for 30 days, even if the written contract said that it was for 12 months. LA Fitness lied about the terms of a contract to persuaded me to sign it - this is"fradulent misrepresentation of contract."
This is business is requiring me to pay almost $1,000 dollars to unlocked me from a fraudulent contract. There are consumer protective laws that defend consumers from fraud and I will speak to the media if LA Fitness refuses to correct/repair this situation.
[redacted]
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we agreed to reinstate his annual paid in full membership. Mr. [redacted] agreed to bring the membership to current paying the balance of $20.00 with an expiration date of 12/9/2017 once paid. Mr....
[redacted] is aware that we do not bill members and understands that he is responsible for making his annual payments moving forward. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have...
accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
We are writing in response to the above referenced complaint. In particular, member has voiced concerns about the alleged lack of available scheduling options in which to book her personal training appointments. She is requesting as a remedy that LA Fitness release her from her obligation to...
the remaining term of her personal training agreement without a fee. Our District Vice President, Ed. P., has been in contact with member regarding her concerns and explained that we have 4 qualified Certified personal trainers available who have the ability to accommodate member’s preferred schedule. Thus, there is no need or grounds to terminate the agreement early. Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor hew agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 1/9/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00, beginning 2/9/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Furthermore, the "Initial Term Acknowledgement" on page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term and Initial Term Acknowledgement provisions. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he was properly billed under the clear and explicit terms of the Agreement and is not entitled to a refund. Nevertheless, our District Vice President contact member regarding his concerns and we processed a refund in the amount of $660.00 representing three months of dues. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
Regards,
[redacted]
No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $299.00 on 4/13/16 (refund applied to the same account used for payment).
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Operations Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
During management’s conversation with Mr. [redacted], he did confirm that he had contacted the club but did not speak to anyone regarding cancellation on 6/29/2017. If it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures, LA Fitness would have issued a full refund. We stand by our previous response and a refund is simply not warranted in this case. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/15/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/15/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced cancellation fee on 7/16/15 and we cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract. If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January 2016. As over $900 has already been paid for nothing, I need a balance or refund from them.
Thanks for your help in this matter. If small claims court is my next option, please advise. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly I have acknowledged that I had signed the contract saying what it may, I was verbally informed otherwise by the person requesting me to sign the papers. The reoccurring payment was not mentioned verbally during the signing of the contract which is VERY misleading and goes along with the LA fitness scam that I have heard about many times since making this complaint. I was only informed of the 10$ monthly fee and the one time payment which was to cover a month of training sessions (4 weeks, 3-4 days a week) which Is what I verbally agreed to and assumed the contract would state the same material that the employee dictated.
Regards,
[redacted]
Members purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/26/14 (the “Initial Term”). They paid a total of $370.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. They further agreed to make 12 more payments, in the amount of $320.00 each, every four weeks, beginning 10/24/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of their agreement and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Members’ personal training agreement also includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of their agreement. In addition, their agreement included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with them at the time of the sale, as acknowledged by their signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Their personal training services agreement specifically provided them with a 45-day right to cancel if these terms did not match their understanding (or for any reason) for a refund. However, they did not take advantage of this option within the rescission period. Thus, they are not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness waived the voluntary cancellation fee and cancelled the remaining term of members’ personal training agreement with no further billing or obligation.Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Th training contract is INVALID since the sales process was a "SCAM."
The personal training manager , [redacted], VERBALLY ACCEPTED during our conversations in person and follow up calls to LA Ftiness Corporate that I could end this contract within 30 days. I verbally cancelled my contract due to financial reasons and she AGREED to comunicate to LA Fitness corporate to cancel it. She never informed me that I needed to cancel the contract in writing. She stated "I will call." Furthermore, I agreed to upgrade the service during my second session because personal trainer, [redacted], was promoted to master trainer and stated that I needed to upgrade in order for him to be paid. I told [redacted] that I will pay for those sessions I used before the 30 days. On the same day that I upgraded, I gave notice to [redacted] about my intent to cancel before the 30 days.
Therefore, I signed a contract with the understanding and acceptance that it will be for 30 days, even if the written contract said that it was for 12 months. LA Fitness lied about the terms of a contract to persuaded me to sign it - this is"fradulent misrepresentation of contract."
This is business is requiring me to pay almost $1,000 dollars to unlocked me from a fraudulent contract. There are consumer protective laws that defend consumers from fraud and I will speak to the media if LA Fitness refuses to correct/repair this situation.
[redacted]
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we agreed to reinstate his annual paid in full membership. Mr. [redacted] agreed to bring the membership to current paying the balance of $20.00 with an expiration date of 12/9/2017 once paid. Mr....
[redacted] is aware that we do not bill members and understands that he is responsible for making his annual payments moving forward. We believe this matter to be resolved. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund.
Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have...
accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
We are writing in response to the above referenced complaint. In particular, member has voiced concerns about the alleged lack of available scheduling options in which to book her personal training appointments. She is requesting as a remedy that LA Fitness release her from her obligation to...
the remaining term of her personal training agreement without a fee. Our District Vice President, Ed. P., has been in contact with member regarding her concerns and explained that we have 4 qualified Certified personal trainers available who have the ability to accommodate member’s preferred schedule. Thus, there is no need or grounds to terminate the agreement early. Nevertheless, if member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor hew agreement as LA Fitness stands ready to provide the services for which she contracted.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 1/9/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00, beginning 2/9/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Furthermore, the "Initial Term Acknowledgement" on page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term and Initial Term Acknowledgement provisions. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he was properly billed under the clear and explicit terms of the Agreement and is not entitled to a refund. Nevertheless, our District Vice President contact member regarding his concerns and we processed a refund in the amount of $660.00 representing three months of dues. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
Regards,
[redacted]
No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
LA Fitness cancelled member's personal training agreement and processed a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $299.00 on 4/13/16 (refund applied to the same account used for payment).
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Operations Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
During management’s conversation with Mr. [redacted], he did confirm that he had contacted the club but did not speak to anyone regarding cancellation on 6/29/2017. If it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures, LA Fitness would have issued a full refund. We stand by our previous response and a refund is simply not warranted in this case. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/15/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/15/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced cancellation fee on 7/16/15 and we cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract. If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January 2016. As over $900 has already been paid for nothing, I need a balance or refund from them.
Thanks for your help in this matter. If small claims court is my next option, please advise. Regards,[redacted]