Our District Operations Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The monthly dues membership for Mr. [redacted] is current and active. Mr. [redacted] processed the payment of $49.98 for his membership on 9/11/2017 and his next monthly billing is scheduled for 10/11/2017. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/15/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/15/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced cancellation fee on 7/16/15 and we cancelled the remaining term of his personal training agreement accordingly.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I filed a complaint with my bank requesting the funds taken from bank account for 2 months after I cancelled my account at there facility. The total for all 4 memberships totalled 288.32 which I want refunded. I cancelled the account with a LA Fitness rep. in August and he assured me no further payments. That will satisfy my complaint.
Regards,
[redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, by reason of disability, member is unable to receive benefits of the services. However, the letter provided by member’s doctor did not verify such a disability. Thus, member...
continued to be billed monthly in accordance with the terms of her agreement.
Nevertheless, our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, we processed a refund for one month of personal training dues (refund applied to the same account used for payment). Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Patience? I've been waiting over 18 months and nothing has changed.
Not blocked from using facilities during this time? Oh great, I could have and can continue to gag on the moldy conditions under the carpet.
I've asked numerous fellow members if the locker room smelled gross and moldy to them too or if I was overacting. All agreed it stunk and I was not.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have...
accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Th training contract is INVALID since the sales process was a "SCAM."
The personal training manager , [redacted], VERBALLY ACCEPTED during our conversations in person and follow up calls to LA Ftiness Corporate that I could end this contract within 30 days. I verbally cancelled my contract due to financial reasons and she AGREED to comunicate to LA Fitness corporate to cancel it. She never informed me that I needed to cancel the contract in writing. She stated "I will call." Furthermore, I agreed to upgrade the service during my second session because personal trainer, [redacted], was promoted to master trainer and stated that I needed to upgrade in order for him to be paid. I told [redacted] that I will pay for those sessions I used before the 30 days. On the same day that I upgraded, I gave notice to [redacted] about my intent to cancel before the 30 days.
Therefore, I signed a contract with the understanding and acceptance that it will be for 30 days, even if the written contract said that it was for 12 months. LA Fitness lied about the terms of a contract to persuaded me to sign it - this is"fradulent misrepresentation of contract."
This is business is requiring me to pay almost $1,000 dollars to unlocked me from a fraudulent contract. There are consumer protective laws that defend consumers from fraud and I will speak to the media if LA Fitness refuses to correct/repair this situation.
[redacted]
LA Fitness cancelled member’s regular fitness membership and personal training agreement with no further billing or obligation. In addition, we are processing refunds for the unused sessions and the last 2 months of membership dues as our records reflect club usage through 1/3/17 (refunds applied to...
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $299.00 on 4/13/16 (refund applied to the same account used for payment).
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,[redacted]
Hello,
I have returned several calls from a variety of members within LA Fitness and have received conflicting information each time as to how to resolve the issue due to having a variety of employee’s handling my account. I requested a cancellation of membership in March and was denied due to my relocation. I have received emails from the District Manager regarding my membership but I would also like something in writing confirming termination of my membership backdated to March and my personal training also backdated to March.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by LA fitness and there complaint department was as horrible as the gym has been at providing a quality service. Although they acknowledged there many failings they were not looking to change anything or promise anything to change. The man was rude and combative. The man kept trying to get rid of me from the gym instead of working with me to make the facility a better place. When I asked the man to stop telling me I should just leave the facility seeming I have so many issues, he continued to become combative towards me.
I asked to speak with another person who was looking to work towards a solution because I believed they were capable of the minor changes needed to provide a quality service that we all pay for. He was unwilling to put another person on the line and did not have anyone else call me back as I asked.
Regards,[redacted]
LA Fitness cancelled member's regular fitness membership and her personal training agreement and we are in the process of issuing full refunds less the sessions used (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have not received any emails or calls from the District VP and have archived emails and calls logs to show that.2. In relation to the contract, as I stated before, you have employees who pressure people into joining by using unfair, deceptive and/ or abusive tactics to leave out all the details you have just stated. I joined on the word of your employee, [redacted], that I could try the program for a month and revisit how I wanted to proceed afterwards. I have my text messages with him archived as well. Pressuring someone under duress is a UDAAP violation, I have anxiety from previous deployments and did not want to join until [redacted] told me I could 'try it out' and check back with him in a month. At that point I just wanted to be done with the conversation because I was deprived of my volition. Feel free to give me a call or email at [redacted]@yahoo.com. I assure you I will respond to resolve this matter.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we agreed to reinstate his annual paid in full membership. Mr. [redacted] agreed to bring the membership to current paying the balance of $20.00 with an expiration date of 12/9/2017 once paid. Mr....
[redacted] is aware that we do not bill members and understands that he is responsible for making his annual payments moving forward. We believe this matter to be resolved. Thank you.
Management has made several attempts to
contact Ms. [redacted] regarding the experience she had at our [redacted]
location. We have yet to receive a return call. LA Fitness strives to provide a
friendly and safe environment for all our members and apologize for any miscommunication
that may...
have occurred. Should Ms. [redacted] wish to discuss her concerns further
we encourage her to return our call or contact her home club. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice President. I am only getting at the moment 25 mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do them. It not working out for the money I am paying a month.
The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee.
Our District Operations Manager contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
The monthly dues membership for Mr. [redacted] is current and active. Mr. [redacted] processed the payment of $49.98 for his membership on 9/11/2017 and his next monthly billing is scheduled for 10/11/2017. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Because I paid for the personal training sessions I only had 3 sessions and very poor quality 20 minutes session plus one of them was just writing exercises on paper. In addition to above mentioned violation of contact information was being charged only for 9 sessions only 3 of which were done as I specified earlier. there was no initial one hour assessment done which is supposed to be an hour long. I need refund for the lack quality and poor service plus multiple fraud claims of sessions. I don't think anyone should be charged for personal training sessions when they are actually writing few exercises on piece of paper does not qualify for personal training sessions
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 4/15/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 5/15/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of 52 weeks. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided him with a 10 day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a fee. Member’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. LA Fitness offered to reduce the cancellation fee from 50% down to 25% of the remaining agreement balance. Member elected to take advantage of the offer, paid the reduced cancellation fee on 7/16/15 and we cancelled the remaining term of his personal training agreement accordingly.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I filed a complaint with my bank requesting the funds taken from bank account for 2 months after I cancelled my account at there facility. The total for all 4 memberships totalled 288.32 which I want refunded. I cancelled the account with a LA Fitness rep. in August and he assured me no further payments. That will satisfy my complaint.
Regards,
[redacted]
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, by reason of disability, member is unable to receive benefits of the services. However, the letter provided by member’s doctor did not verify such a disability. Thus, member...
continued to be billed monthly in accordance with the terms of her agreement.
Nevertheless, our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, we processed a refund for one month of personal training dues (refund applied to the same account used for payment). Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Please allow 5-7 business days for the refund to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Patience? I've been waiting over 18 months and nothing has changed.
Not blocked from using facilities during this time? Oh great, I could have and can continue to gag on the moldy conditions under the carpet.
I've asked numerous fellow members if the locker room smelled gross and moldy to them too or if I was overacting. All agreed it stunk and I was not.
Completely unacceptable.
Regards,
[redacted]
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] regarding the cancellation of here paid in full yearly membership. She claims to have cancelled within the rescission period, although has no proof of such cancellation. We explained to her that She has been a former member as well and on several occasions have...
accommodated her with various requests. Due to no proof of cancellation within the rescission period in order to receive a full refund her request has been denied. Member understands no refunds will be processed. we encourage her to utilize another location that is set to open in approximately a months time. Member understands. No further action will be taken. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Th training contract is INVALID since the sales process was a "SCAM."
The personal training manager , [redacted], VERBALLY ACCEPTED during our conversations in person and follow up calls to LA Ftiness Corporate that I could end this contract within 30 days. I verbally cancelled my contract due to financial reasons and she AGREED to comunicate to LA Fitness corporate to cancel it. She never informed me that I needed to cancel the contract in writing. She stated "I will call." Furthermore, I agreed to upgrade the service during my second session because personal trainer, [redacted], was promoted to master trainer and stated that I needed to upgrade in order for him to be paid. I told [redacted] that I will pay for those sessions I used before the 30 days. On the same day that I upgraded, I gave notice to [redacted] about my intent to cancel before the 30 days.
Therefore, I signed a contract with the understanding and acceptance that it will be for 30 days, even if the written contract said that it was for 12 months. LA Fitness lied about the terms of a contract to persuaded me to sign it - this is"fradulent misrepresentation of contract."
This is business is requiring me to pay almost $1,000 dollars to unlocked me from a fraudulent contract. There are consumer protective laws that defend consumers from fraud and I will speak to the media if LA Fitness refuses to correct/repair this situation.
[redacted]
LA Fitness cancelled member’s regular fitness membership and personal training agreement with no further billing or obligation. In addition, we are processing refunds for the unused sessions and the last 2 months of membership dues as our records reflect club usage through 1/3/17 (refunds applied to...
the same account used for payment).
LA Fitness cancelled member's personal training agreement and processed a refund in the amount of $299.00 on 4/13/16 (refund applied to the same account used for payment).
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,[redacted]
Hello,
I have returned several calls from a variety of members within LA Fitness and have received conflicting information each time as to how to resolve the issue due to having a variety of employee’s handling my account. I requested a cancellation of membership in March and was denied due to my relocation. I have received emails from the District Manager regarding my membership but I would also like something in writing confirming termination of my membership backdated to March and my personal training also backdated to March.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by LA fitness and there complaint department was as horrible as the gym has been at providing a quality service. Although they acknowledged there many failings they were not looking to change anything or promise anything to change. The man was rude and combative. The man kept trying to get rid of me from the gym instead of working with me to make the facility a better place. When I asked the man to stop telling me I should just leave the facility seeming I have so many issues, he continued to become combative towards me.
I asked to speak with another person who was looking to work towards a solution because I believed they were capable of the minor changes needed to provide a quality service that we all pay for. He was unwilling to put another person on the line and did not have anyone else call me back as I asked.
Regards,[redacted]
LA Fitness cancelled member's regular fitness membership and her personal training agreement and we are in the process of issuing full refunds less the sessions used (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to post to the account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have not received any emails or calls from the District VP and have archived emails and calls logs to show that.2. In relation to the contract, as I stated before, you have employees who pressure people into joining by using unfair, deceptive and/ or abusive tactics to leave out all the details you have just stated. I joined on the word of your employee, [redacted], that I could try the program for a month and revisit how I wanted to proceed afterwards. I have my text messages with him archived as well. Pressuring someone under duress is a UDAAP violation, I have anxiety from previous deployments and did not want to join until [redacted] told me I could 'try it out' and check back with him in a month. At that point I just wanted to be done with the conversation because I was deprived of my volition. Feel free to give me a call or email at [redacted]@yahoo.com. I assure you I will respond to resolve this matter.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. As a customer consideration, we agreed to reinstate his annual paid in full membership. Mr. [redacted] agreed to bring the membership to current paying the balance of $20.00 with an expiration date of 12/9/2017 once paid. Mr....
[redacted] is aware that we do not bill members and understands that he is responsible for making his annual payments moving forward. We believe this matter to be resolved. Thank you.
Management has made several attempts to
contact Ms. [redacted] regarding the experience she had at our [redacted]
location. We have yet to receive a return call. LA Fitness strives to provide a
friendly and safe environment for all our members and apologize for any miscommunication
that may...
have occurred. Should Ms. [redacted] wish to discuss her concerns further
we encourage her to return our call or contact her home club. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice President. I am only getting at the moment 25 mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do them. It not working out for the money I am paying a month.
The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee.