Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation.
LA Fitness cancelled member's personal training agreement and processed a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Members purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/26/14 (the “Initial Term”). They paid a total of $370.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. They further agreed to make 12 more payments, in the amount of $320.00 each, every four weeks, beginning 10/24/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of their agreement and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Members’ personal training agreement also includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of their agreement. In addition, their agreement included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with them at the time of the sale, as acknowledged by their signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Their personal training services agreement specifically provided them with a 45-day right to cancel if these terms did not match their understanding (or for any reason) for a refund. However, they did not take advantage of this option within the rescission period. Thus, they are not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness waived the voluntary cancellation fee and cancelled the remaining term of members’ personal training agreement with no further billing or obligation.Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/2/15 (the “Initial Term”). She paid a total of $379.00 up front, which included the processing fee and payment for the...
first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 2/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
During management’s conversation with Mr. [redacted], he did confirm that he had contacted the club but did not speak to anyone regarding cancellation on 6/29/2017. If it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures, LA Fitness would have issued a full refund. We stand by our previous response and a refund is simply not warranted in this case. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 1/9/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00, beginning 2/9/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Furthermore, the "Initial Term Acknowledgement" on page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term and Initial Term Acknowledgement provisions. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he was properly billed under the clear and explicit terms of the Agreement and is not entitled to a refund. Nevertheless, our District Vice President contact member regarding his concerns and we processed a refund in the amount of $660.00 representing three months of dues. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than 25 miles from an LA Fitness location upon presenting reasonable evidence of such relocation. LA Fitness did not receive reasonable...
evidence of such a relocation. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel I should should get a refund for the months that the sessions were missed. I payed for a service that I did not receive due to lies and deception. I've done what has been asked of and I feel the business should be held accountable for the wrong doing of one of their former employees.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly I have acknowledged that I had signed the contract saying what it may, I was verbally informed otherwise by the person requesting me to sign the papers. The reoccurring payment was not mentioned verbally during the signing of the contract which is VERY misleading and goes along with the LA fitness scam that I have heard about many times since making this complaint. I was only informed of the 10$ monthly fee and the one time payment which was to cover a month of training sessions (4 weeks, 3-4 days a week) which Is what I verbally agreed to and assumed the contract would state the same material that the employee dictated.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing, waiving member's obligation to the remaining agreement term as well as to the outstanding balance.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 6/21/14 (the “Initial Term”). At the time of the sale, he paid a total of $309.00 which included the enrollment fee, processing fee and the first four weeks of...
sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 7/19/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, bypaying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, member’s agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’spersonal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, As of the time of this response, LA Fitness has not received any of the payments owed member since 9/13/14 (he disputed and received credit for the payments made in October and November from his bank). Since it is apparent that he now has no intent of fulfilling hiscontractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes on his personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Vice President contacted [redacted] to discuss his concerns. As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of 12 months, while honoring the lower per session rate that is available based on a...
member’s 12-month commitment. Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional cost. Our District Vice President provided him with both his email and phone number for direct contact.
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
We believe this to be a fair and reasonable resolution to this issue.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract. If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January 2016. As over $900 has already been paid for nothing, I need a balance or refund from them.
Thanks for your help in this matter. If small claims court is my next option, please advise. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
Regards,
[redacted]
No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In light of member's circumstance, LA Fitness has cancelled the remaining term of her personal training agreement with no further billing or obligation.
LA Fitness cancelled member's personal training agreement and processed a full refund.
LA Fitness cancelled member's personal training agreement and processed a full refund (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to post to the account.
Members purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 9/26/14 (the “Initial Term”). They paid a total of $370.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. They further agreed to make 12 more payments, in the amount of $320.00 each, every four weeks, beginning 10/24/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of their agreement and they acknowledged their understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Members’ personal training agreement also includes a voluntary cancelation provision, which affords them the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of their agreement. In addition, their agreement included a New Client Checklist which outlined key terms, including their acknowledgement that they received and read a copy of their personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with them at the time of the sale, as acknowledged by their signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Their personal training services agreement specifically provided them with a 45-day right to cancel if these terms did not match their understanding (or for any reason) for a refund. However, they did not take advantage of this option within the rescission period. Thus, they are not entitled to a refund or to terminate the agreement early without a fee. Nevertheless, LA Fitness waived the voluntary cancellation fee and cancelled the remaining term of members’ personal training agreement with no further billing or obligation.Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, member is not entitled to a refund on top of the consideration already made.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/2/15 (the “Initial Term”). She paid a total of $379.00 up front, which included the processing fee and payment for the...
first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 2/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
During management’s conversation with Mr. [redacted], he did confirm that he had contacted the club but did not speak to anyone regarding cancellation on 6/29/2017. If it was his intent to cancel within the rescission period and had he timely followed the cancellation procedures, LA Fitness would have issued a full refund. We stand by our previous response and a refund is simply not warranted in this case. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 1/9/17 (the “Initial Term”). Member paid a total of $339.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 5 more consecutive monthly payments, in the amount of $240.00, beginning 2/9/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the Agreement. Furthermore, the "Initial Term Acknowledgement" on page 1 of the membership agreement clearly states that "unless cancelled", the agreement converts to a month to month agreement after the Initial Term until written notice of cancellation is provided. In addition, his Agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the Initial Term and Initial Term Acknowledgement provisions. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, he was properly billed under the clear and explicit terms of the Agreement and is not entitled to a refund. Nevertheless, our District Vice President contact member regarding his concerns and we processed a refund in the amount of $660.00 representing three months of dues. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than 25 miles from an LA Fitness location upon presenting reasonable evidence of such relocation. LA Fitness did not receive reasonable...
evidence of such a relocation. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I feel I should should get a refund for the months that the sessions were missed. I payed for a service that I did not receive due to lies and deception. I've done what has been asked of and I feel the business should be held accountable for the wrong doing of one of their former employees.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Clearly I have acknowledged that I had signed the contract saying what it may, I was verbally informed otherwise by the person requesting me to sign the papers. The reoccurring payment was not mentioned verbally during the signing of the contract which is VERY misleading and goes along with the LA fitness scam that I have heard about many times since making this complaint. I was only informed of the 10$ monthly fee and the one time payment which was to cover a month of training sessions (4 weeks, 3-4 days a week) which Is what I verbally agreed to and assumed the contract would state the same material that the employee dictated.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing, waiving member's obligation to the remaining agreement term as well as to the outstanding balance.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 6/21/14 (the “Initial Term”). At the time of the sale, he paid a total of $309.00 which included the enrollment fee, processing fee and the first four weeks of...
sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 7/19/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, bypaying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, member’s agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’spersonal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, As of the time of this response, LA Fitness has not received any of the payments owed member since 9/13/14 (he disputed and received credit for the payments made in October and November from his bank). Since it is apparent that he now has no intent of fulfilling hiscontractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes on his personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
LA Fitness has been in contact with member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation.
Our District Vice President contacted [redacted] to discuss his concerns. As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of 12 months, while honoring the lower per session rate that is available based on a...
member’s 12-month commitment. Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional cost. Our District Vice President provided him with both his email and phone number for direct contact.
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
We believe this to be a fair and reasonable resolution to this issue.
LA Fitness restored member's remaining 15 personal training sessions.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Verbal representations made by the trainer, an agent of LA Fitness, are also part of this contract. If this contract is to be cancelled and prorated, I want agreement that the notification date of this dispute was when my last training session was, back in mid-January 2016. As over $900 has already been paid for nothing, I need a balance or refund from them.
Thanks for your help in this matter. If small claims court is my next option, please advise. Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.
Regards,
[redacted]
No area manager contacted me. I made the decision to switch gyms due to the lack of training I was receiving at the gym near me and the lack of support I was receiving when I had concerns about the trainer canceling my session without notice. I was not planning to just let them take my money as I'm sure they are happy to do. It is an inconvience on my part to schedule trainings at one gym to train in another city no less when there is a perfectly good gym near my house. Please do not think this matter is resolved, I am forced to attend national city's gym, which is much older and lacks the equipment of my newer gym. I am still unhappy with my current situation and I would still like the sessions cancelled. Thank you.