Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,[redacted]
Hello,
I have returned several calls from a variety of members within LA Fitness and have received conflicting information each time as to how to resolve the issue due to having a variety of employee’s handling my account. I requested a cancellation of membership in March and was denied due to my relocation. I have received emails from the District Manager regarding my membership but I would also like something in writing confirming termination of my membership backdated to March and my personal training also backdated to March.
Management has made several attempts to
contact Ms. [redacted] regarding the experience she had at our [redacted]
location. We have yet to receive a return call. LA Fitness strives to provide a
friendly and safe environment for all our members and apologize for any miscommunication
that may...
have occurred. Should Ms. [redacted] wish to discuss her concerns further
we encourage her to return our call or contact her home club. Thank you.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice President. I am only getting at the moment 25 mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do them. It not working out for the money I am paying a month.
The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee.
LA Fitness cancelled member's fitness membership and personal training agreement and we are in the process of refunding all payments (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to apply to member's account.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, by reason of disability, member is unable to receive benefits of the services. However, the letter provided by member’s doctor did not verify such a disability. Thus, member...
continued to be billed monthly in accordance with the terms of her agreement.
Nevertheless, our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, we processed a refund for one month of personal training dues (refund applied to the same account used for payment). Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Please allow 5-7 business days for the refund to post to the account.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/2/15 (the “Initial Term”). She paid a total of $379.00 up front, which included the processing fee and payment for the...
first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 2/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than 25 miles from an LA Fitness location upon presenting reasonable evidence of such relocation. LA Fitness did not receive reasonable...
evidence of such a relocation. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management contacted [redacted] regarding his request to add on guest privileges, he claims to have not been advised that the time of joining the prices difference should he chose to add the amenity after point of sale. After much discussion it has been agreed upon to honor his request and add the...
guest privileges at the point of sale price of $20 per month in addition to his regular monthly dues of $39.99. Member is satisfied. Thank you.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness cancelled member’s regular fitness membership and personal training agreement with no further billing or obligation. In addition, we are processing refunds for the unused sessions and the last 2 months of membership dues as our records reflect club usage through 1/3/17 (refunds applied to...
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He states he was misinformed regarding our cancellation policy. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru...
Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. No prior cancellation request was received therefore he is not owed a refund. However, Per his request an immediate cancellation has been processed and no further billing will occur. As a courtesy, a refund in the amount of $24.99 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing, waiving member's obligation to the remaining agreement term as well as to the outstanding balance.
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I filed a complaint with my bank requesting the funds taken from bank account for 2 months after I cancelled my account at there facility. The total for all 4 memberships totalled 288.32 which I want refunded. I cancelled the account with a LA Fitness rep. in August and he assured me no further payments. That will satisfy my complaint.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by LA fitness and there complaint department was as horrible as the gym has been at providing a quality service. Although they acknowledged there many failings they were not looking to change anything or promise anything to change. The man was rude and combative. The man kept trying to get rid of me from the gym instead of working with me to make the facility a better place. When I asked the man to stop telling me I should just leave the facility seeming I have so many issues, he continued to become combative towards me.
I asked to speak with another person who was looking to work towards a solution because I believed they were capable of the minor changes needed to provide a quality service that we all pay for. He was unwilling to put another person on the line and did not have anyone else call me back as I asked.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Patience? I've been waiting over 18 months and nothing has changed.
Not blocked from using facilities during this time? Oh great, I could have and can continue to gag on the moldy conditions under the carpet.
I've asked numerous fellow members if the locker room smelled gross and moldy to them too or if I was overacting. All agreed it stunk and I was not.
Our District Vice President contacted [redacted] to discuss his concerns. As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of 12 months, while honoring the lower per session rate that is available based on a...
member’s 12-month commitment. Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional cost. Our District Vice President provided him with both his email and phone number for direct contact.
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
We believe this to be a fair and reasonable resolution to this issue.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 6/21/14 (the “Initial Term”). At the time of the sale, he paid a total of $309.00 which included the enrollment fee, processing fee and the first four weeks of...
sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 7/19/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, bypaying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, member’s agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’spersonal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, As of the time of this response, LA Fitness has not received any of the payments owed member since 9/13/14 (he disputed and received credit for the payments made in October and November from his bank). Since it is apparent that he now has no intent of fulfilling hiscontractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes on his personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have not received any emails or calls from the District VP and have archived emails and calls logs to show that.2. In relation to the contract, as I stated before, you have employees who pressure people into joining by using unfair, deceptive and/ or abusive tactics to leave out all the details you have just stated. I joined on the word of your employee, [redacted], that I could try the program for a month and revisit how I wanted to proceed afterwards. I have my text messages with him archived as well. Pressuring someone under duress is a UDAAP violation, I have anxiety from previous deployments and did not want to join until [redacted] told me I could 'try it out' and check back with him in a month. At that point I just wanted to be done with the conversation because I was deprived of my volition. Feel free to give me a call or email at [redacted]@yahoo.com. I assure you I will respond to resolve this matter.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,[redacted]
Hello,
I have returned several calls from a variety of members within LA Fitness and have received conflicting information each time as to how to resolve the issue due to having a variety of employee’s handling my account. I requested a cancellation of membership in March and was denied due to my relocation. I have received emails from the District Manager regarding my membership but I would also like something in writing confirming termination of my membership backdated to March and my personal training also backdated to March.
Management has made several attempts to
contact Ms. [redacted] regarding the experience she had at our [redacted]
location. We have yet to receive a return call. LA Fitness strives to provide a
friendly and safe environment for all our members and apologize for any miscommunication
that may...
have occurred. Should Ms. [redacted] wish to discuss her concerns further
we encourage her to return our call or contact her home club. Thank you.
Management has made several attempts to contact [redacted] and we have yet to receive a return call. We encourage her to return our call or contact her home club. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
[redacted] Trainers have to be at the [redacted] location of my choice mentioned, which is more convenient for me due to work being right on shopping center, I can't travel to the [redacted] location mentioned by Vice President. I am only getting at the moment 25 mins of training a week which is not sufficient enough to get to my goals, and all because no trainers are available for sessions at the time I can do them. It not working out for the money I am paying a month.
The deal was there would always be trainer to work around my schedule so far its not happening, and with the bad experience that happened at the Huntington park LA Fitness location mentioned in my original complaint , I simple not happy, I wish to be removed from this contract, and just pay the regular membership fee.
LA Fitness cancelled member's fitness membership and personal training agreement and we are in the process of refunding all payments (refunds applied to the same account used for payment). Please allow 5-7 business days for the refunds to apply to member's account.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early without a fee if, by reason of disability, member is unable to receive benefits of the services. However, the letter provided by member’s doctor did not verify such a disability. Thus, member...
continued to be billed monthly in accordance with the terms of her agreement.
Nevertheless, our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation. In addition, we processed a refund for one month of personal training dues (refund applied to the same account used for payment). Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. Please allow 5-7 business days for the refund to post to the account.
[redacted] purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 1/2/15 (the “Initial Term”). She paid a total of $379.00 up front, which included the processing fee and payment for the...
first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $280.00 each, every month, beginning 2/2/15, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement includes a provision that allows her to terminate the agreement early if she relocates her residence to a location farther than 25 miles from an LA Fitness location upon presenting reasonable evidence of such relocation. LA Fitness did not receive reasonable...
evidence of such a relocation. Thus, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management contacted [redacted] regarding his request to add on guest privileges, he claims to have not been advised that the time of joining the prices difference should he chose to add the amenity after point of sale. After much discussion it has been agreed upon to honor his request and add the...
guest privileges at the point of sale price of $20 per month in addition to his regular monthly dues of $39.99. Member is satisfied. Thank you.
Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement (“Termination Fee”). This provision is clearly outlined on page 2 of...
the agreement.
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Furthermore, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund.
However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a Termination Fee. Nevertheless, our District Vice President has made several attempts to contact member regarding her concerns but she has not answered. If member no longer wishes to continue with her valid agreement, LA Fitness will honor the voluntary cancellation provision should she elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness cancelled member’s regular fitness membership and personal training agreement with no further billing or obligation. In addition, we are processing refunds for the unused sessions and the last 2 months of membership dues as our records reflect club usage through 1/3/17 (refunds applied to...
the same account used for payment).
Management contacted [redacted] regarding the cancellation of his monthly billed fitness membership. He states he was misinformed regarding our cancellation policy. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8-5 Monday thru...
Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt.
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. No prior cancellation request was received therefore he is not owed a refund. However, Per his request an immediate cancellation has been processed and no further billing will occur. As a courtesy, a refund in the amount of $24.99 has been refunded back to the[redacted] card. Refunds take about 5-7 business days to be refunded. Member is satisfied. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing, waiving member's obligation to the remaining agreement term as well as to the outstanding balance.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As I filed a complaint with my bank requesting the funds taken from bank account for 2 months after I cancelled my account at there facility. The total for all 4 memberships totalled 288.32 which I want refunded. I cancelled the account with a LA Fitness rep. in August and he assured me no further payments. That will satisfy my complaint.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was contacted by LA fitness and there complaint department was as horrible as the gym has been at providing a quality service. Although they acknowledged there many failings they were not looking to change anything or promise anything to change. The man was rude and combative. The man kept trying to get rid of me from the gym instead of working with me to make the facility a better place. When I asked the man to stop telling me I should just leave the facility seeming I have so many issues, he continued to become combative towards me.
I asked to speak with another person who was looking to work towards a solution because I believed they were capable of the minor changes needed to provide a quality service that we all pay for. He was unwilling to put another person on the line and did not have anyone else call me back as I asked.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Patience? I've been waiting over 18 months and nothing has changed.
Not blocked from using facilities during this time? Oh great, I could have and can continue to gag on the moldy conditions under the carpet.
I've asked numerous fellow members if the locker room smelled gross and moldy to them too or if I was overacting. All agreed it stunk and I was not.
Completely unacceptable.
Regards,
[redacted]
Our District Vice President contacted [redacted] to discuss his concerns. As a customer service accommodation, he agreed with [redacted] to essentially change his contract to a 6-month term, instead of 12 months, while honoring the lower per session rate that is available based on a...
member’s 12-month commitment. Accordingly, after member’s billing on 2/19/2017, should he elect to cancel, he will need to request such a cancellation and we will honor it at no additional cost. Our District Vice President provided him with both his email and phone number for direct contact.
Additionally, if member no longer wishes to continue with his valid Agreement prior to that date, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it.
We believe this to be a fair and reasonable resolution to this issue.
Member purchased personal training services pursuant to a signed, written agreement. The agreement was for a minimum of 52 weeks, beginning 6/21/14 (the “Initial Term”). At the time of the sale, he paid a total of $309.00 which included the enrollment fee, processing fee and the first four weeks of...
sessions. He further agreed to make 12 more payments, in the amount of $160.00, every four weeks, beginning 7/19/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of his agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule. Member’s personal training agreement includes a voluntary cancelation provision which affords him the option to unilaterally cancel at any time, for any reason, bypaying only half of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of his agreement. In addition, member’s agreement included a New Client Checklist which outlined key terms, including his acknowledgement that she received and read a copy of his personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’spersonal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refund. However, he did not take advantage of this option within the rescission period. Thus, he is not entitled to terminate the agreement early without a fee. However, As of the time of this response, LA Fitness has not received any of the payments owed member since 9/13/14 (he disputed and received credit for the payments made in October and November from his bank). Since it is apparent that he now has no intent of fulfilling hiscontractual obligation to the remaining personal training agreement term, we have released him from his obligation to make the remaining payments due under his agreement. Additionally, LA Fitness will not pursue him for the outstanding balance he currently owes on his personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1. I have not received any emails or calls from the District VP and have archived emails and calls logs to show that.2. In relation to the contract, as I stated before, you have employees who pressure people into joining by using unfair, deceptive and/ or abusive tactics to leave out all the details you have just stated. I joined on the word of your employee, [redacted], that I could try the program for a month and revisit how I wanted to proceed afterwards. I have my text messages with him archived as well. Pressuring someone under duress is a UDAAP violation, I have anxiety from previous deployments and did not want to join until [redacted] told me I could 'try it out' and check back with him in a month. At that point I just wanted to be done with the conversation because I was deprived of my volition. Feel free to give me a call or email at [redacted]@yahoo.com. I assure you I will respond to resolve this matter.
Regards,
[redacted]