iTechDeals

We apologized to customer for the late arrival of his purchases but it was due to issues with our carrierWe were unable to cancel order when we requested as it was reshipped alreadyWe have now sent a Rma to customer for the return of the product and once it is returned we will refund him the full amount

issued a full refund of $on 1/26/

Complaint: I am rejecting this response because: I would like confirmation that I will receive a full refund and not an exchange upon receipt of the product, and that I will not be denied a refund due to the screen being cracked The screen was cracked when the package was opened, although there was no physical damage to the shipping box Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I find it very 'interesting' that only after writing to the Revdex.com, they have accepted what I was saying all last week, that tracking this via USPS was NOT FOUND

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***

Hi [redacted] ,Your order shipped via regular mail, with no tracking numberSince you have not received it yet, I would be happy to refund you in fullIt should have arrived in the mail by now and I sincerely apologize for the inconvenience! Please just double check and let me know

Hi,Since the customer claims to have received a defective we have offered them store credit to iTechDeals.We have no issued a refund in this case since the returned item has not reached our returns processing center to verify any claims.We apologize for this inconvenience.We wish the customer all the best

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

customer confirmed defect so we have set up a Rma and once returned we will refund

The item has been reshipped with first class mail on 8/

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Hi [redacted] , I understand your concernI can have your order refunded, however if you do receive the original order, which I will follow tracking, we will either send you an invoice or provide a prepaid label and ask that you return itIs that fair?

Dear [redacted] Your Order shipped December 18thHere is a link to your tracking: [redacted] It looks like it is still in transit, stuck for some reasonIf it was officially lost in transit I would be happy to issue a reshipment or full refund though it still may arriveI ask if you can wait a bit longer, I know how frustrating this may be, and I will open a claim with DHL to find out further information

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, the email I received from them does not state what is stated here on your siteThe emailed I received from them said they would send a replacement if they still had one in stock, if not then they would refund my moneyI would like a refund only, because I am now Leary of the way they do business after not responding to my emails and suggested I check my spam folder, which is a common practice I always do when wanting to hear back from a companyI would appreciate a full refund Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Yes, I will do that.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meRegards, [redacted]

customer ordered pairs of beats and were delivered and was out of stock so refunded

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

This order was refunded in full on March 7th, Refunded amount of $onlineTransaction ID: [redacted] " via [redacted]

Hi,The reason customer has not received a refund is because he has not returned the defective item.We sent them a return label but they have not shipped it to us.Customer is stating that they would not like a refund , they only want a replacementsince they purchased a product replacement plan we guaranteed them a replacementHowever the guarantee is that they will get a replacement only if still in stock otherwise a refund would have to be sentWe cannot send a replacement if we do not have them in stock anymore.As soon as we receive the defective items we will issue a refund.We apologize for the inconvenience

Hi,A full refund has been issued.We apologize for what has happened.After review I see that there was some kind of question what color the customer has chosen during checkout.That has caused the delay in shipping this orderWe agree that this is not an excuse and we are working to make sure this doesn't happen again.All the best