iTechDeals

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

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which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

We sincerely apologize that the refund was not issued before it escalated to a *** dispute and we have sent a prepaid label for the return of the orders for a FULL refund of both the items purchased

Complaint: ***
I am rejecting this response because: They said they would not cancel the order and only refunded $and they were going to resend it Dec 20, 2015. It is December 30, 2015, I still have not received the item. I spoke with the first shipping carrier and they said Itech did not deliver it to the carrier. Then the second carrier which was *** has said the same thing. I have been tracking this package since the 4th of DecemberI just wanted to get my money back at this point. Christmas has passed and so has their guarantee for shipment.
Regards,
*** ***

customer has returned the packaged and was delivered to our warehouse so we have issued a full refund

the package was sent back to the sender so on Jan our customer service representative emailed customer to verify the correct address it was sent to and weeks later on Feb let us know that it was delivered to the wrong addressWe have requested the order to be sent priority mail to the
updated address

We have provided a return label to return the defective item and once returned we will refund

This order seems to have been lost by our carrier because the tracking shows no resultsI have refunded the customer in full. Refunded amount of $onlineTransaction ID: "***

customer has been issued a full refund on 1/10/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Hi,We apologize for the delay in shipment but the tracking is now updating and the item should be delivered by the 30th of Sep.Here is the tracking number ***Again we apologize for this issue.All the best

All orders were delivered ***
***and we received a return of Beats urBeats In-Ear Headphones in Space Gray from one of the orders that was received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

we apologize that this occurred and we are pleased to inform the customer that we have refunded 2 of the orders

Hi, These earbuds are in fact new, we take them out of the sealed retail boxes. I am sorry but there is no way we can accept a return from almost five months ago. If you were unhappy, or they weren't working properly, we would have taken them back within 30 days. Maybe even more, depending on the circumstance, but an order from February we just can not take back. We sincerely apologize for the inconvenience but we absolutely do not falsely advertise.

This fact is simply untrue. Yes the initial complaint about the product was made within policy, so we took it back and reshipped a new one. The issue that the customer is having is a pairing issue, we clearly stated that the headphones pair with HTC phones. Since we already replaced the order once, we will not be able to accept a second return. They are not defective. The order is from December 30th, our policy does not expand over 4 months. We are sorry if the customer is unhappy, we tried to assist by sending a new one, but we can not refund the customer.

customer was refunded on December 16 for the missing item ordered and December 18 for the faulty item

we have shipped and delivered these items so ther is nothing more we can do