iTechDeals

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
ITechDeals.com responded to my email via my personal email account offering a refundThough I would have preferred to receive what I ordered or a comparable product, I accepted the refundI was informed that there was no stock of what I ordered in response to still receiving somethingThis is the first and last time I do business with iTechDeals.com
Regards,
*** ***

We sincerely apologize for this delayThe order was shipped and there was an issue with ***, that is why it is delayedThe item shipped and is in transit - Expected delivery date is 8/22/But we have issued a full refund to make up for the delay

We apologized to customer that a return label was not created so we provided a rma and a prepaid label for the items to be reshipped/refunded

I am rejecting this response
because:
I waited until the end of the day to file this because as expected the package did not arrive, but I thought once again I would give them the benefit of the doubt, if you will notice they say delivery is "scheduled" today; however they purposely fail to provide a tracking number, and I guarantee you that they do not have a valid tracking number to provide, this was simply another effort to stall this processAnd unless they can provide me with a valid tracking number (which I have already requested once and received no reply hence why I have filed this complaint.) I will accept no less than a full refund from this companyI am starting an additional complaint process with the New Jersey office of consumer protection as a feel this company is very deceptive in its business practices and needs to be taken to task over it, a cursory review of their website via any search engine will yield a multitude of negative complaints and stories concerning this company

Complaint: ***I am rejecting this response because:Please leave this complaint open until a resolution has been reachedThe seller is working with me to process the refund, but the complaint will expire after days, which is before the expected time frame to resolve on their end (days)I will close complaint when purchase is refunded.Regards,*** ***

Complaint:
I am rejecting this response because:
Regards,
*** *** I have emailed the company to send me a return label so I can return the merchandise that I did not throw in the garbage for a full refund

Complaint: ***
I am rejecting this response because:
The business was notified within the proper response time but they were urgent in their response time to answer They purposely Took their time in responding back so theirexcuse could be used that it is out of the return period time
Regards,
*** ***

We sincerely apologize about your unfortunate experience with this orderThis order was lost with a batch of orders by DHLWe reshipped the order with tracking link: *** * Estimated delivery date is on
12/26/

We have replied multiple times to the email we have on file.The order has been fully refunded to the account that has been charged.We apologize for any confusion

Complaint: ***
I am rejecting this response because:I did not purchase item thru their website and it was not listed as a refurb on page I saw item available on.Please note
though that having paid with *** for this item, I opened a dispute on *** and *** has recently decided in my favor so I will now close this complaint with the Revdex.com
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am deeply sorry for this bad experienceWe generally ship our orders very much on time! This specific order was part of a batch that I was personally communicating about with our contact person at DHLThey had CONFIRMED with us that they received the original package that was sent out on 12/6/- but they could not trace the package, because it was not scannedWe reshipped the order on 12/17/- before you requested a cancellation of your order.Estimated delivery is now showing on 12/26/- I can assure you though, that many times orders are delivered earlier than expectedPlease email *** as soon as the order is delivered so she can start the return procedure for you immediately

This Order was refunded in full Mar 16, 4:17:AMRefunded amount of $Transaction ID: ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

Apologized that they received defective item and we offered a rma and a shipping label for it to be returned and then we will refund the full amount

We are extremely sorry for this unusual delay in shippingThe package is now in transit, expected delivery date is tomorrowWe can either offer a 30% refund as a compensation for this delay, or we`ll issue a full refund of the order if the item is returned to us

We are extremely sorry about this unusual delayThe order is now in transit and will be delivered shortlyWe will offer a 30% refund to make up for this delay, or we will refund the order in full, if the item is returned to us

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer purchased his order on 3/1/and his order has been prepared for shipping so is expected to be shipped in the next hours with the following tracking link***