iTechDeals

The [redacted] by [redacted] wireless headphones are 100% authentic, however since customer is unhappy with his purchase we have provided a rma and a prepaid label for him to return for a full refund.

This order was refunded in full on March 7th, 2015. Refunded amount of $19.99 online. Transaction ID: [redacted]" via [redacted].

We apologize for the delay in shipment but it was due to technical issues with our carrier and it has now been delivered [redacted]Weemailed customer to offer customer to return item and we will pay for shipping.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We do not accept returns, this order was placed 4 months ago. We took it back and replaced it as a courtesy. According to the reasoning of this customer, the headphones won't pair but we clearly advertised them with this description: urBeats built-in mic lets you talk hands-free on your HTC...

phone, then use the three-way button to switch back to your music - See more [redacted] We can not take these back a second time. I am sincerely sorry for the inconvenience.

The refund showed up today. I accept the...

vendors  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My complaint is not related to the 14 day return policy. It is that the product was represented on their web site as new. The earbuds are...

not new. I have a screen shot from their web site that states "new" and a repair form from [redacted] ([redacted]) that states that they are not new. I want new earbuds as purchased or a refund.Thank you.
Regards,
[redacted]

Complaint: 11912292
I am rejecting this response because: I would like confirmation that I will receive a full refund and not an exchange upon receipt of the product, and that I will not be denied a refund due to the screen being...

cracked.  The screen was cracked when the package was opened, although there was no physical damage to the shipping box.
Regards,
[redacted]

order # [redacted] We have given a refund of 6.99 for the 30 pin defective cables. Order # [redacted] was shipped regular mail as it was one 8 pin cable so we will allow 2 weeks before we offer a refund/reship if it has not been received.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I am sorry that you all had to be involved to get my items.  I had not received any real information until you all contacted them.  Thank you for your assistance in regards to this business.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
As we discussed on the phone I will accept the companies offer of a 30% refund as compensation for complaint #[redacted] this can be credited back to the [redacted] account I have on file with them.Thank you,

we have refunded customer fully for the missing earpods and let our customer service representative know that the issue was not dealt with well.

I apologize for not including a tracking link in my initial response. Your order is showing delivered on 08/28/15. See: http:/[redacted]/?mobile=&trackingnumber=[redacted]I will offer a 30% refund as an apology for the delay or a full refund if the item is returned to us.

We apologized to customer for the late arrival of his purchases but it was due to issues with our carrier. We were unable to cancel order when we requested as it was reshipped already. We have now sent a Rma to customer for the return of the product and once it is returned we will refund him the...

full amount

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

customer ordered 4 pairs of beats and 3 were delivered and 1 was out of stock so refunded

The item was listed as refurbished on our website, but we have offered a rma to return the product for a full refund.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The position that Apple cannot tell if a product is real because it was from "outside USA" is ridiculous. Apple is a global company that manufactures and sells products everywhere in the world. Also the claim that the product is real but doesn't come with warranty is also a clear sign that the business is trying to hide the fact that this is a fake productI believe this business' practices are illegal and anti consumer and they should be held accountable. 
Regards,
Sandeep M[redacted]

This order was refunded in full today, Mar 16, 2015 12:14:48 PM Refunded amount of $21.98 online. Transaction ID: "[redacted]