iTechDeals

We greatly apologize for his experience with the cables and we already issued a refund.

We sincerely apologize about the issue with this order. Dhl shipped a bunch of orders without scanning them and unfortunately some packages got lost. We reshipped the order on 12/20/15 with this tracking link: http:/[redacted] -...

Estimated delivery date is on 12/28/15.

Unfortunately a mistake was made and only one of the items purchased was sent  so we issued a full refund of $18.99 on 1/22 directly to customers account. We sincerely apologize for this inconvenience

Hi,We are sorry to hear that the earphones have stopped working. Our Beats earphones are from out of the USA therefore Apple USA cannot verify that they are indeed authentic.Our page clearly displays that the item does not have a warranty from Apple. Since your order was purchased more...

than 30 days ago we would not be able to offer a return on the products.If you purchased a product protection plan during checkout feel free to reach out to our team for more information.We apologize for this inconvenience.All the best.

We apologize for the delay in shipment. We were having issues with our carrier, but its now resolved. Your order is showing delivered on 09/17/15. See: [redacted]We issued a full refund of your order now to make up for this...

delay.

The item has been reshipped with first class mail on 8/9

Once order is returned, we can refund. We reached out to the customer to set up an rma and we included a prepaid label.

We apologized to customer and offered the customer a return merchandise authorization with a prepaid label for a new item

We sincerely apologize for your unfortunate experience with this order. We are extremely overloaded in our customer service so we are a bit delayed in responding, we are doing everything we can to respond to all inquiries within 24 hours. Unfortunately this order was lost with a batch of packages by...

DHL, so we had to reship the order on 12/20/15. See tracking link: [redacted] Estimated delivery date is on 12/26/15. We have also issued a $10 refund to the customer as a compensation!

The beats purchased are 100% authentic and genuine but we have offered to rma for a full refund

Hi there, Generally, due to our return policy, we can not accept returns past the time limit. In this case, we have offered the refund in full for the two defective items:itechdeals.com granted oscar ibarra's request for a $19.96 USD refund. 7/8/2015 10:37 PDT

Complaint: [redacted]
I am rejecting this response because:
I have not received the merchandise.
Regards,
[redacted]

Order was delivered on 02/24/15. This order is way past our 14 day return policy for defective items.

Hi [redacted], I understand your concern. I can have your order refunded, however if you do receive the original order, which I will follow tracking, we will either send you an invoice or provide a prepaid label and ask that you return it. Is that fair?

on 12/9 customer was refunded the full amount of 39.99 and was offered expedited shipping on his next order from itech deals

We have refunded the customer in full.We really apologize for any inconveniences.

Hi,Since the customer claims to have received a defective we have offered them store credit to iTechDeals.We have no issued a refund in this case since the returned item has not reached our returns processing center to verify any claims.We apologize for this inconvenience.We wish the customer all...

the best.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

issued a full refund of $1 on 1/26/17

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I find it very 'interesting' that only after writing to the Revdex.com, they have accepted what I was saying all last week, that tracking this via USPS was NOT FOUND.