Sign in

JetBlue Airways Corporation

Sharing is caring! Have something to share about JetBlue Airways Corporation? Use RevDex to write a review
Reviews Airlines JetBlue Airways Corporation

JetBlue Airways Corporation Reviews (913)

Complaint: [redacted] I am rejecting this response because: JetBlue's offer of 25$ flight credit is a non-solution for meThe credits are non-transferable, we are by no means frequent flyersIf JetBlue would remove the expiration date (of year) and leave the flight credit vouchers open to be used at any time in the future, I would accept the offer Sincerely, Patricia M***

***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemWe appreciate knowing of your concerns from your recent travel experienceWe sincerely apologize we did not meet your expectationsWhile we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operationWe are sorry for the inconvenience it was for you when your flight experienced a minute delayWe are pleased to know the flight made up time in the airAgain please accept our apology.We can assure you we work to ensure bags are expedited to the carousel after each flight, and we’re sorry to learn of the added wait you encountered as this oftentimes can happen with international flightsAgain we are sorry to know of the added frustration this was for you.We also appreciate knowing you felt that our service was less than professional, and we recognize how disappointing it must have beenWe value all feedback and can understand how this experience affected youWe’re glad you shared your experience with us so we’ll have the chance to evaluate and improveThe experience you described is not typical of the customer service standards we work to maintainWe want our customers to receive outstanding customer service each time they fly with usWe truly appreciate you taking the time to share this experience and we will ensure our Inflight Management Team has been made aware of your concerns, and will address any necessary training or coachingPlease feel confident your feedback will be taken into consideration as we evaluate the areas in which we can improve the quality of our service.***, thank you again for your feedback and for choosing JetBlue.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

7/4/16, Contact # [redacted] Dear Revdex.com and Ms [redacted] ,Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to respond to your concerns about your recent JetBlue travel between New York, Los Angeles and BurbankMs [redacted] , we sincerely apologize for the experience you had onboard both of your flights when you asked for assistance from our Inflight crewmembers, and you were asked to also assist with your good handWe recognize that you experienced some pain from this experienceWhile we respectfully deny that we failed to live up to the standards established by the Department of Transportation, we understand that we failed to live up to our own high standards of customer service in the instances you mentionBecause we want to assist our customers with disabilities in a way that best suits your needs, we will be forwarding your complaint to our Inflight Leadership Team for review and training opportunitiesWe see that you have been in contact with JetBlue over social media as well, and that a $credit has been issued to your TrueBlue Travel Bank AccountWhile we are unable to refund your airfare, we would like to add an additional $as a further token of our apologyWe understand that a credit does not take away your difficult experience, but hope you will receive it in the spirit of goodwill intendedThe details are as follows:User ID (also your TrueBlue Number): [redacted] Service Credit: $($total)Expiration Date: July 5, 2017This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balance I hope I have been able to address your concernsIf you have any other questions, please do not hesitate to contact meAlternatively, you may contact the U.SDepartment of Transportation regarding your concerns and seek enforcement under CFR Part 382.Ms [redacted] , thank you for your feedbackWe want to regain your trust, and hope to welcome you onboard again soonThank you for choosing JetBlue!Kind regards,SherriJetBlue | Corporate Customer SupportCrewmember ***Tell us why here

Dear [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint SystemThank you for contacting JetBlueWe appreciate the opportunity respond to your concernsWe cannot locate any unused money, gift cards or credits under your nameWe have searched every [redacted] in our systems with no mention of unused moneyWe are very sorry that we cannot locate this for youHowever, as a gesture of goodwill, we have issued a credit in the amount of $to your JetBlue Travel Bank accountThis credit is available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be booked; however, you do not have to fly by thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment.If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.Username: [redacted] Login ID: [redacted] Again, we are very sorry for any confusion we have causedWe do hope you will use your credit to fly again with us real soon.Kind regards, Nicole JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate your consideration of others when the request was made to gate check your carry on bagWe empathize with the disappointment you had when you retrieved this bag only to find it in a condition different from when it was checked Bag claims have very specific and detailed guidelines and we hope you reached out to or spoke with the Baggage Service Office upon arrivalWe are unable to offer a reimbursement but we are able to offer a $JetBlue credit as a gesture of goodwillBecause you are a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue accountIf you have forgotten your password, simply visit http://bit.ly/1cInj4B and input the email address you used to register for your TrueBlue account Travel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/nKT44N We appreciate you reaching out to us, Jillian and look forward to seeing you back onboard again in October Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.We sincerely apologize for the frustration you experienced and for the disruption to your travel plansWe certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operationWhen a flight is delayed we will accommodate you on the next available JetBlue flight, which may not always be the very next flight as it may be sold outJetBlue doesn't offer seating on another air carrier when a flight is delayed and we're unable to offer the difference in fare for an alternate air carrier which is in accordance with the Contract of Carriage.We understand the $credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThis credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.doWe appreciate your understanding and hope to serve your future travel onboard JetBlue under better circumstancesSincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Dear [redacted] , Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System We’re sorry to hear that your experience was not as pleasant as it should have beenWhile we never want to delay a flight our customers are depending on, delays are sometimes unavoidable with our ultimate goal of safety in mind Weather conditions may not always be apparent and rain, thunderstorms, wind, or reduced visibility are all things that can delay our operating plansPlease accept our sincere apology for the difficulty you experienced as a result of these delays which caused your missed connection.We’re also sorry to learn of the uneasiness you felt during your flightWe recognize that turbulence can be unnerving and we regret any anxiety you feltWe use state-of-the-art technology to prepare flight plans that navigate around paths of known turbulenceWhile we do our best to avoid patches of weather along flight paths, certain forms of turbulence cannot be detected in advanceIf you’d like more information about turbulence, visit http://blog.jetblue.com/unpacked-turbulenceWe understand how reassuring it would have been to receive status updates during the turbulence and we recognize overhead announcements would have helped calm your concernsWe’re glad you shared your flight experience with us and we will take your feedback into consideration as we work to improve our inflight communication.We can see that you also reached out to JetBlue via our emailing system, and we are happy to see that one of our customer commitment JetBlue agents responded to your email about this same flight and let you know that your comments about your bag(s) will be responded to separately by our Baggage department within days and addressed your concernsPlease know that you'll still receive any additional information regarding your baggage through that email.As a gesture of goodwill and invite to fly on JetBlue again, we previously issued you each $in JetBlue credit, for a total of $under [redacted] 's travel bank account: [redacted] You may choose to allow family or a friend to use those credits as well.As an added gesture of goodwill and while, we typically don't offer reimbursement of consequential expenses; to help offset some of the unexpected costs you paid, we're happy to reimburse up to $for your Hotel stay in New York.In order to proceed with your reimbursement, we require a copy of your hotel receiptYou may sent this receipt to [email protected] and attach your documentation as a PDF or send it via:Fax: 1-801-449-2440,Mail: JetBlue P.OBox Salt Lake City, Utah ATTN: Cherish Executive TeamPlease include the following information on your submission:- Contact ID number [redacted] - Confirmation code [redacted] - Name and mailing address of where we can send approved reimbursement- Phone numberIf you purchased travel insurance, you're welcome to submit your other requested expenses to your insurance company for additional consideration including the lost expense of your resort in Montego BayIf you selected insurance from Allianz Global Assistance (JetBlue's independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claimAny reimbursements will be provided in U.SdollarsWhile we strive for on time performance, weather can be unpredictable and uncontrollable by JetBlue, and in fairness to all of our customers, we must respectfully deny your request for additional compensation due to the delay in your flightWe value you each as customers, and we thank you for your understanding We look forward to a new opportunity to serve you so that we may regain your confidence in JetBlue.Kind regards, Cherish JetBlue | Customer Support Executive Office

To: [email protected]: Email received - Thu 5/18/2017, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint System.We certainly recognize the customer inconvenience when a flight does not operate as scheduled, and we do make every possible effort to prevent such irregularitiesDelays and cancellations are at times unavoidable, but necessary to ensure the safest possible operationSafety is our highest priority and we take this obligation very seriously.We understand that your time is valuable and we realize that this was a frustrating situation with a lengthy delayOur records indicate that we have issued a full refund in the amount of $You are welcome to contact us at 1-800-JETBLUE (538-2583) with any additional questions or concerns.We value you as a JetBlue customer and we hope to serve your future travel under better circumstancesSincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret hearing your bag has been seperated from you and empathize with the frustrationsWhen a bag is lost there are specific guidelines and processes that must be followedWe ask for your patience as the experts work to locate the bag and trust everything is being done to find the bag Our Airport Crew should be communicating with you on the attempts to locate your bag and if those attempts fall short you will be assigned a claim crewmember who will then communicate how the process moves forwardAgain, we ask for your patience We wish you all the best and hope your belongings are located and returned to you soon Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] *** and are responding through your Online Complaint SystemWe appreciate the opportunity to provide information regarding confirmation [redacted] The flight in question was not overbooked and no one was denied boarding; as such, Miss [redacted] does not qualify for denied boarding compensationJetBlue did not experience a downgrade of the aircraft, the flight was minutes late departing the gate and was off the ground at 11:P.MESTWhen you approached our ticket counter after the flight left we offered to rebook with no feesIt is noted that you had to contact family before making a decisionFurther notations indicate we were happy to waive the fees for rebooking travel and the airport would discuss your concerns with the crew workingThe next day, you opted for a refund as you would not be travelingBelow is receipt of the refund processed: PNR: [redacted] RFND NBR: [redacted] NAME:***/ [redacted] MISS TICKET REFUNDED: [redacted] FULL REFUND: 24DEC17/1630/9YO FOP: [redacted] AMT: USD REFUNDED FARE USD- -34.52US-9.00XF -11.20AY -8.20ZP TOTAL USD-We regret any misunderstandings, ***We have conducted our research and in an effort to honor the integrity of our guidelines no compensation is being offeredWe appreciate you choosing JetBlue and hope we have an opportunity to serve you again sometime soon Kind regards,Kelly HewittJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] , Confirmation [redacted] , and are responding through the Online Complaint SystemWe're sorry to hear of your baggage concernsYou may contact the Central Baggage Services directly and they can be reached at 1-866-538-5438.We hope your item is located and we look forward to serving you at JetBlue.Sincerely,Debbie C [redacted] JetBlue | Customer SupportExecutive OfficesTell us why here

Thank you for taking time to contact JetBlue again about your injury At JetBlue, the safety of all our customers and crewmembers has been our top priority from our beginning and it will continue to be in the futureThis is something we would certainly have avoided if at all possibleYou stated that you fell and later discovered you had broken your anklePlease accept our sincere regrets that you were injuredWe found no reports filed about an injury for youWe see a verbal report from you that you fell near TSA and injured your ankleGenerally speaking, with the information available, JetBlue cannot admit liability in this kind of injury; however, as a courtesy for customers who are injured around a JetBlue property, we may be able to help with some out of pocket expenses that your insurance does not cover, such as co-paysJetBlue does not pay your medical providers directly, so it is important to provide your doctor, hospital, etcwith you own health insurance informationYou can send related documentation for out of pocket expenses by fax to 801-449-for review; or you may mail copies to us at JetBlue Airways, PO Box 17435, Salt Lake City, UT 84117-0435, Attn: SharonIf you have any questions, you may reach our voicemail at 801-449- Regards, Sharon E [redacted] JetBlue, Customer Support Executive Offices Tell us why here

We defer to this previous response: To: [redacted] Re: Email received - Fri 8/5/2016, Contact # [redacted] Hello ***, Thanks for your email to JetBlueYou are a valued customer and we truly regret that your travel experience was not the smooth and pleasant one we strive to provide We appreciate knowing about your recent experience and we certainly recognize your frustrationPlease accept our sincere apology.We’re sorry to hear you didn’t receive notice of your cancelation in advanceWe send flight status notifications to the email address that’s on the reservation; however it appears your current email address or phone number was not on either reservationFor future reference, be sure to include your email address when you book your flightSince you booked through a third party, [redacted] , we wouldn’t have your direct contactinformation provided to us, so be sure to add your email address to your completed booking visiting our Manage Flights page at http://bit.ly/1gxY1wZYou also always have the option of visiting jetblue.com/flightstatus to check your flight status or subscribe to status alerts.As a gesture of apology, we've issued a $JetBlue credit to your Travel Bank account per personThis credit is valid for one year from the date of issuance and can be applied to future JetBlue airfareWhen booking online at jetblue.com, you'll have the option to use your Travel Bank funds during the payment portion of the bookingYou may view the balance of your account and indicate theamount of funds you'd like applied to the bookingYou will need your TrueBlue or Travel Bank login information to access those fundsIf you have any questions about Travel Bank, visit http://bit.ly/1JryMafor helpful information about how to use and manage credits.Although a credit cannot replace a bad experience, we hope that you accept this credit in the spiritit was intendedWe invite you to Fly JetBlue again! Sincerely,JohannaJetBlue | Customer CommitmentCrewmember ***Original Message Follows:------------------------From: [redacted] To: [email protected]: Delays/Cancellations/Diversions:General Concerns:2Date: August 5, 5:51:AM MDTE-mail Address: [redacted] Customer: [redacted] Phone Number: [redacted] TrueBlue member: NPNR: Departure City: Destination City: Flight Date: Flight Number: Urgent: NCrewmember: LevelOne: Delays/Cancellations/DiversionsLevelTwo: General ConcernsLevelThree: Comments: Flight [redacted] was canceled no notification no email no one at gate If I hadn't logged in Iwould not have known!!!! Got up at am for nothingNo flights today WTF!! Since I don't want to spend hours at the airport I have to take two flights to Boston then ride to PVD I HATE LAYOVERS AND LONG CAR RIDES WHICH IS WHY I BOOK DIRECT AND LOCAL COMPLETELY DISSATISFIED AND INCONVENIENCED, NO LONGER A FAN WHAT IS THE COMPENSATION people included in this delay.Recommend Level: 0Response Required: Original Message Follows:------------------------From: [redacted] To: [email protected]: Delays/Cancellations/Diversions:General Concerns:2Date: August 5, 10:08:AM MDTE-mail Address: [redacted] Customer: [redacted] Phone Number: [redacted] TrueBlue member: NPNR: Departure City: Destination City: Flight Date: Flight Number: ***Urgent: YCrewmember: LevelOne: Delays/Cancellations/DiversionsLevelTwo: General ConcernsLevelThree: Comments: OMG ON TOP OF CANCELING [redacted] THE CONNECTING FLIGHT [redacted] IS NIW DEKAYED TOO!!!!! THIS IS UNBELIEVABLE AWFUL SERVICE I WILL POST ALL OVER SOCIAL MEDIA AND SPREAD THE WORDRecommend Level: 0Response Required: Original Message Follows:------------------------From: [redacted] To: [email protected]: Delays/Cancellations/Diversions:Select a sub topic:2Date: August 5, 11:24:AM MDTE-mail Address: [redacted] Customer: [redacted] Phone Number: [redacted] TrueBlue member: YPNR: [redacted] Departure City: Destination City: Flight Date: 08-05-2016Flight Number: ***Urgent: YCrewmember: SandraLevelOne: Delays/Cancellations/DiversionsLevelTwo: Select a sub topicLevelThree: Comments: RE CONFIRM [redacted] AND [redacted] ON TOP OF CANCELING [redacted] NOW [redacted] IS DELAYED SANDRA SHRUGGED GER SHOULDERS AND SAID NO TO A MEAL VOUCHER WHICH IS THE LEAST LEAST YOU COULD DO I CALLED YOUR CS DEPARTMENT AND THEY SAID SANDRA SHOULD NOT HAVE SAID NO AND FOR ME TO ASK SOMEONE ELSE I AM NOT HUNTING DOWN JETBLUE RMPLOYEES TO ASK ANYONE ELSE SO UNACCEPTABLE SO UNBELIEVABLE SANDRA IS THE FINAL STRAW Recommend Level: 0Response Required: Original Message Follows:------------------------From: [redacted] To: [email protected]: Delays/Cancellations/Diversions:General Concerns:2Date: August 5, 10:20:PM MDTE-mail Address: [redacted] Customer: [redacted] Phone Number: [redacted] TrueBlue member: YPNR: [redacted] Departure City: Destination City: Flight Date: Flight Number: Urgent: NCrewmember: LevelOne: Delays/Cancellations/DiversionsLevelTwo: General ConcernsLevelThree: Comments: CONFIRMATION NUMBERS [redacted] AND [redacted] First my 7:30am flight to PVD home) was canceled no notification, no one at gateI did not even getan email, If I hadn't logged in to check my flight status, I would not have knownMy flight was direct and I was supposed to get home by 10:46am, was told there were noo flights to PVD today (thisis at 7am in Orlando (MCO)Unless I wanted to stay overnight at the airport I would have to take two flights to Boston, then ride to PVDI hate layovers and long car rides which is why I book one way and local, but I took it so I could get home todayFrom Orlando we were flown to NJ, got there at 11:30am, for a 1:05pm connecting flight to BostonWell we were then told our 1:05pm connecting flight to Boston was delayed until 3:pm then to 3:54pmWe finally got to Boston at 5:10pmOf course the JetBlue Airways employees there had no clue about arranging our transportation to ProvidenceGot home at 9:30pmhours later!! Recommend Level: 0Response Required:

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to thank your husband for his years of serviceWe've canceled the reservation and waived the feesSince a travel bank was used as the original form of payment the funds used went back to the respective accountPlease keep in mind that travel bank funds always keep their original expiration dates so if the credit used to book this flight had an expiration date coming up you will need to use it on or before that date Thank you for choosing JetBlueWe wish you both the best of luck on location in Hawaii Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Complaint: [redacted] I am rejecting this response because: Jet Blue passes the responsibility to this third party Sky scanner which is simply a search engine that sells tickets for Jet Blue AirlinesJet blues customer service people have lied to me over and over again telling me that Jet Blue was not the one charging my credit card when indeed they areIf a company is honest then they don't have to tell liesto their customersI was sold a ticket that I never wanted from the get go because the ticket I was represented on screen was different than the one I actually receivedI ended up ordering the ticket I did want from Jet Blue direct and paid more money for itJet blue told me at that time that they would cancel the other ticket and now I find that it was cancelled but then later reopened to make it appear that I was a No showThis is another lie they told meWell I'll probably end up paying for the flight I I never wanted or took but Jet Blue will never get my business again and I will tell everyone I ever come in contact with what a crooked dishonest scamming company they areI'll also post blogs on every website from Travelocity, Sky scanners, Orbitz, Kayak, and so onYou'll get your but at what costI hope I cost you hundreds of thousands of dollars in business for your having ripped me off and then lying to me over and over again and againI'll also be filing a complaint with the attorney generals office and am considering filing a legal action against Jet Blue in small claims court with a Jury trialYou will one day soon wish that you had done what is right and not been dishonest with meI reject this Sincerely, [redacted]

Dear Ms***, Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to address your concerns about your recent experienceWe appreciate knowing of your disappointment with the $credit we've given you and we regret we were unable to operate your original flight as scheduled, which caused you and your mother to miss a connection you had on another airlineWe understand that everyone may be affected differently by what happened and we're sorry to hear that you're still unhappy We know that it can be a frustrating situation and apologize for the inconvenience you experiencedAirlines are continually met with challenges relating to weather, technical, and other mechanical issuesWhile we do everything in our power to avoid disrupting your travel, your safety is always our greatest concern In situations where a connecting flight is missed, our Contract of Carriage prohibits the issuance of compensation for consequential expenses such as flights on other airlines and additional travel costs; however if you purchased travel insurance, you are welcome to submit your expense(s) to your travel insurance company for considerationWe are pleased to see the Nassau Airport Supervisor issued you both a credit for $as a gesture of goodwill and apology, which is over your roundtrip base fare per ticket paid to JetBlue, $We feel that the compensation we've offered is fair and we hope you'll use your credit to travel with us again so we can provide you with a better experience Your credit is available for one year from the original date of issuance and can be accessed through your Travel Bank accountIf you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits For future travel where you have a connecting flight on another carrier, you can visit http://bit.ly/1dF2Wac and select your connection airport from the listYou may then scroll down to the table that shows the chetime; this is the same duration of time that we recommend between connecting flights ***, thank you for choosing JetBlueWe look forward to welcoming you onboard a future JetBlue flight where we trust you will have an exceptional travel experience! Kind Regards, Jenifer Corporate Customer Support JetBlue Airways Crewmember ***

Dear Mr***, Although the Revdex.com, respectfully, does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to respond about your recent experience in New York (JFK) and provide clarification of the charges Check in times vary at each airportDue to heightened security procedures, it's important for all customers to check in earlyBecause of the adequate time needed to complete the cheprocess, get through security and proceed to the gate area, we have established cutoff times in each airportIt is up to the discretion of the ticket counter crewmember to determine if a customer has arrived in time for their flight We are sorry that when the crewmember tried to get you checked in she attempted to expedite the process by offering the Even More Speed option; however, because of the cutoff time you would still not have been able to board the planeThe refund for the $Even More Speed fee has been refunded to your credit card ending in ***Depending on your credit card company's procedures, this posting should appear within 7-business daysPlease contact us again if you have not seen it by then When you were not allowed to chefor your scheduled flight due to cutoff times you were offered a same day change option for $Often times when a customer checks in online and arrives at or after the cutoff time, once they arrive at the gate, the door can be closed and the customer will still have to move to another flightWe show that you were rescheduled for a flight to SFO because there were no available flights to SJCAs these cities are co-located airports, this is not uncommonWe realize that it can be frustrating for customers since they need to obtain transportation to their original destination, but this is often preferred by the customer over waiting for a flight to become available or travel the next dayJetBlue is not liable for additional expenses related to ground transportation and we are unable to provide reimbursementsWe apologize for the inconvenience this was for you To view the recommended time of arrival for a specific airport, visit http://bit.ly/J7uBQd [redacted] , thank you for being a TrueBlue member and we look forward to welcoming you onboard your upcoming JetBlue flight Kind Regards, Jenifer Corporate Customer Support JetBlue Airways Crewmember ***

Dear ***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemWhile we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operation.Inflight crews are under strict guidelines from the FAA as to how many consecutive hours they are able to work without restingDue to the weather delays, our crew hours would have been extended beyond regulation had they covered the next flight they were scheduled to workThere is no way to predict such situations since the total length of a weather or Air Traffic Control delay is not controllableWhen the time is exceeded or would be exceeded during the next flight, a new crew must be called in - not only for the safety of our customers, but also to stay in compliance with FAA regulationsWe are sorry for the inconvenience this was for you when your flight was canceled due to these unforseen circumstances.We are pleased to know as a gesture of goodwill, you were issued a $JetBlue creditYour username is [redacted] and information on using your credit has been sent to the email address associated with your Travel Bank accountIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ.***, thank you again for choosing JetBlue and we look forward to welcoming you onboard a future JetBlue flight.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Dear Mr***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: Although we will not operate a flight when conditions do not meet our high safety standards, we understand the challenges caused by a canceled flight and regret the inconveniences you experienced on December 2, Please accept our sincere apologyAs mentioned in our cancellation guidelines (http://www2.jetblue.com/flying-on-jetblue/customer-protection/), all customers whose flight is canceled by JetBlue will, at the customer's option: Receive a full refund OR Re-accommodation on the next available JetBlue flight at no additional charge or fareIf JetBlue cancels a flight within hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also issue the customer a $Credit good for future travel on JetBlueAs you chose accommodations on new flights on December 2, to your final destination, and the outbound ticket is in used status, we are not able to issue a refund as requestedWe appreciate your understanding.Although the cancellation of Flight #did not qualify for compensation under our Customer Bill of Rights, we've applied a $credit to your Travel Bank account as a courtesyWe hope you'll use your credit to travel with us again so we can provide you with a better experience.Your credit is available for one year from the original date of issuance and can be accessed through your Travel Bank accountIf you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits.Also, as your ticket was booked through Hotwire on an Aer Lingus ticket, JetBlue is not able to assist with a refund for your canceled return itineraryPlease contact Hotwire or Aer Lingus for assistanceThank you for choosing JetBlue! We're grateful for each opportunity to serve you!Sincerely,Tracy JetBlue | Customer Support Executive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Shanay and are responding through your Online Complaint SystemWe are sorry to hear that on two occasions of travel with her young children on JetBlue she found the customer service unsatisfactoryWe sincerely apologize that it appears that we did not live up to our own high standards of serviceAs a token of apology for the service concerns expresses we have reissued an electronic of $to her TravelBank accountThe private usage information has been sent to her by emailElectronic credits can be used towards purchase of another flight on JetBlueWe look forward to serving her and her children onboard JetBlue again soonSincerely, Sharon E [redacted] JetBlue | Customer Support Executive Offices

Check fields!

Write a review of JetBlue Airways Corporation

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

JetBlue Airways Corporation Rating

Overall satisfaction rating

Address: 6322 S 3000 E Ste G20, Salt Lake City, Utah, United States, 84121-6922

Phone:

Show more...

Web:

This website was reported to be associated with JetBlue Airways Corporation.



Add contact information for JetBlue Airways Corporation

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated