JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr [redacted] and are responding through your Online Complaint SystemWe regret any misunderstanding of our Contract of Carriage during delays and cancellationsOur obligation is to place you on the next available flight by which seats are availableIf the rescheduled flight does not fit your schedule we will refund your unused JetBlue portion to the original form of payment usedWe do not offer to refund other airline purchases and again we apologize for any misunderstandingIt appears we have communicated to you on three separate communications and disclosed the same informationEach of you did receive a refund for the portion impacted by the change$X was refunded to the credit card ending in on October 10, and this is within the company guidelines and business practiceEach of you also qualified for JetBlue Bill of Rights credit and we have verified this was sent to your respective travel bank accountsPlease be sure to review the detailsAll travel bank credits expire one year from the original date enteredWe appreciate you choosing to travel with JetBlue, Mr [redacted] We hope to welcome you back onboard and trust you will have exceptional travel experiences Kind Regards,Kelly Corporate Customer SupportJetBlue

Dear Revdex.com, We have reviewed this complaint from Mr [redacted] Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System JetBlue Vacations® expresses our sincerest apologies for any frustration experienced while searching their family vacation plans on our website On rare occasions our inventory reflected on jetblue.com encounters a delayed connection with our Business Partners inventoryThis allows our customers to view, for example, a hotel room or price when the inventory no longer is availableUpon trying to submit payment, our system then is able to link to our Business Partner and confirm there is no inventory availableThis is why an error message is received instead of confirmationRegrettably, as we await the two systems to link and update this error will remainIt does not happen often, and we do again apologize for the frustration experiencedAs a gesture of goodwill for the inconvenience, we have upgraded the customer's seats on both outbound and return flights to our Even More Space seats With each seat regularly priced at $75.00, this is a value of $ This complimentary upgrade will provide expedited security passing, pre-boarding on the aircraft, and four inches more legroom in front of the seatsWe truly value our customers and wish the [redacted] Family a marvelous time in Turks and CaicosYvetteJetBlue Vacations Customer Service Crewmember ***

Complaint: [redacted] I am rejecting this response because: The cancellations were not due to weather There was no bad weather in New York or Florida If it was due to weather how did my other friends get home Sunday night 10/8/into JFK from the RSW, the same airport I was cancelled from? This is just an excuse for JetBlue to not reimburse the consumer for the additional expenses that were incurred due to JetBlue's incompetence The points and travel bank credit are meaningless since I will never use JetBlue again and I will be cancelling my JetBlue card So much for bringing humanity back to the airlines I will take this as far as I possibly can and the more time that is wasted in it the more money it will cost JetBlue Sincerely, [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we have reviewed your reply.Buddy passes are provided to JetBlue crewmembers to allow them to have other people fly stand byThe decision for someone to use a Buddy Pass is strictly between the crewmember and their friend or family memberJetBlue is not liable for any personal agreements for people to be booked on a Buddy PassAll Buddy Passes are under the control of the crewmember booking themStand by travel is for available seats only and is not confirmed travelJetBlue was not involved in these financial transactions.We take these concerns seriously and they will be reviewed by the appropriate leadership team.We must respectfully deny any liability on the part of JetBlueThis which would need to be resolved between Ms [redacted] and the crewmember

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We understand that you have not been satisfied with the answers you have received however accurate they have beenWe appreciate your suggestions and your concerns and forwarded your them to our Getaways Management team for review and discussionAt this time we are supporting their efforts made and respectfully decline any further courtesy credits or credit card refunds We wish you all the best with any future travel and can only hope JetBlue will be considered in the future Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Complaint: [redacted] I am rejecting this response because:I am still at loss as to why was I made to change my seat when I had booked it in advanceWas there any compelling reason to do so?Are you telling me that JetBlue does not honor its online seat selection?How was I selected among all the passengers (even with couple of vacant seats) to switch my seat?A goodwill credit of $to justify a discriminatory act? Sincerely, [redacted]

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by MsLiu: As we looked into her complaint, we found that reservation [redacted] has not been cancelled at this timeIf she wants to cancel it, she can do so online, or she can call us at 1-800-JETBLUE, and our crewmember will be happy to assist her in cancelling or changing her flights

Dear [redacted] ,Thanks for contacting JetBlueWe are very sorry to learn of the passing of your grandfather and we send our condolences to you and to your family during this difficult time.We're pleased to offer discounted fares for our customers traveling to attend funeral services for an immediate family member who has recently passedOur records indicate your reservation was made through a third party and not directly with JetBlue which could have caused some confustion when you attempted to get a bereavement fare after the flight was flownTo book a bereavement fares we do request you call 1-800-JETBLUE (538-2583) before travel and a crewmember will be happy to helpWe also required the name of deceased, your relationship to them, the name of the funeral home, the phone number of funeral home, and the date of the memorial service/funeral.Because your reservation was booked without the fare discount we offer for travel, we've now issued you a JetBlue credit for $each, the 15% discounted amount you would have received off your base fare had the flight been purchased with our bereavement pricingThe total credit issued into your JetBlue Travel Bank account # [redacted] is $for three passengers.Information on using your credit has been sent to the email addressJetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQ[redacted] , thank you for giving us the opportunity to assist you with your request and we look forward to welcoming you and your family onboard a future JetBlue flight.Sincerely,JeniferJetBlue | Customer SupportExecutive OfficesTell us why here

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint SystemDear [redacted] Thank you for contacting JetBlueWe appreciate the opportunity to respond your recent inquiry to the Revdex.com.We are sorry you felt as if you were not given correct information in regards to your reservationWith the Hurricane Maria and all its devastation it left behind, we have a fee waiver in place for Customers to be able to cancel their reservation without penaltyAs we do understand Customers may not want to travel to an area with little amenities and in some cases no powerHowever, a full refund is not issued to the original form of payment, but a credit is on file for one year from the date the reservation is canceled and can be used towards any JetBlue flightFull refunds are only issue to those Customers who purchased a refundable fare or to those Customers in which JetBlue canceled their flightWe would be happy to issue you a full credit, waiving all fees as per our fare rules http://help.jetblue.com/SRVS/CGI-BIN/webisapi.dll?New,Kb=askBlue,case=obj(383871...⇄ also stated this reservation is for a flight leaving Orlando and arriving in San JuanHowever, the reservation code you gave to us is for a flight departing San Juan and arriving in Orlando for four CustomersWe wanted to just be sure you gave us correct information in regards to what flight you were inquiring aboutwe did note your reservation as to you may be contacting us for a travel credit and your concerns.We are happy to assist in any way that we can and we look forward to hearing from you real soon.Kind regards, NicoleJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] I am rejecting this response because: Not a sufficient response Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret your continued disappointmentAlthough we are unable to provide you with a refund after you took the flight, we can assure you that your concerns have been researched properly and shared with our San Juan Leadership teamWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction We truly appreciate you reaching out to us and can only hope JetBlue will be considered for future travel Kind Regards, Kelly Corporate Customer Support JetBlue Airways

We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your reservation with JetBlue we see that you booked a trip to Aruba through a travel agentIn that circumstance the Travel Agent has control of the reservation unless they release it to JetBlueJetBlue does not fly to HawaiiWe have a cooperative business agreement in which customers can have a linked reservation as a convenience but JetBlue and Hawaiian are separate companies and do not share funds.We are sorry to hear that you have been disappointed with some of the customer service you have received and we sincerely apologize.***, we see that you did speak with a representative of our executive officers today, May 1, and Debbie sent this in her email follow up to you "As we discussed, JetBlue credit can only be used on JetBlue flightsIt can not be used towards our codeshare partnersAs a gesture of goodwill, we would be willing to refund the JetBlue credit in the amount of $to the original form of paymentThat is a credit card ending ***If you would like us to proceed with this, please reply to this email."As noted above a goodwill gesture of refunding a non-refundable fare has been offeredJetBlue can only refund to the exact form of original payment so if the credit used is that of the travel agency JetBlue would be refunding them and they would need to refund youIf you would like us to proceed with the offer of a refund please reply to the email sent to you by JetBlue and Debbie will continue to assist you.We send best wishes for an improvement in health for your family and look forward to an opportunity to serve you all onboard in the futureKind regards, Sharon E [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret the frustrations experienced when the flight times changed and then when the flight did not operate as scheduled and canceledThese types of things are inherent to the industry and it looks like our crewmember changed your flight to the next day and offered a seat upgrade at no chargeIn addition to this you were issued Bill of Rights credit for the short notice cancel In an effort to honor the integrity of our guidelines we are respectfully declining your request to cover missed work and the other incidentals you experiencedAs a gesture of goodwill and to invite you back to travel we have added an additional $credit to your travel bankAn email with information has been sentPlease be sure to review all of the detailsAll JetBlue credits expire one year from the original date entered We appreciate you reaching out to JetBlue and hope to welcome you back onboard again in the future Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Dear Dr [redacted] , Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint SystemThank you for taking the time to contact us about your recent JetBlue experience We regret to hear of your disappointment in getting a fair and reasonable resolution on your baggage claim, and welcome the opportunity to extend a written apology and respond to your concerns.JetBlue has a specialized department that handles all baggage claimsWe understand that you have not heard back from CBS Crewmember, Lisa, as you had expectedWe appreciate knowing how this experience affected you and we certainly recognize your frustrationPlease accept our sincere apologyYou can contact CBS with your concerns at the following: JetBlue Central Baggage West California AveSuite BSalt Lake City, Utah Central Baggage fax number 801-972-Central Baggage toll free number 1-866-538-5438Please accept again our apologies for the inconveniencesWe sincerely value you as a customer and hope that we will have another opportunity to serve you again in the futureKind regards, Shauna JetBlue | Customer Support Executive Offices

Dear ***, Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to further clarify your concerns about your recently purchased ticketOur records indicate on June 27, you purchased a ticket for yourself and an extra seat due to you were unsure if [redacted] would be able to travelOn August 16, you called and explained your situation and we explained name changes were not permitted as it is listed in the specific guidelines of our Contract of Carriage, the legal agreement between JetBlue and its customersPurchase of a JetBlue ticket constitutes acceptance of this contract As a customer courtesy, on that same call, we canceled the extra seat and waived the cancelation fee and placed a credit equal for the full fare, $475.82, into a JetBlue Travel Bank so the new ticket could be purchased when you were sure [redacted] could travelWe also show another courtesy was issued in confirmation [redacted] and ***'s ticket was repriced to honor the original fare the extra seat was purchased at on August 20, We apologize for the inconvenience this has been for you and regret we do not permit name changesFor future travel please feel free to visit the complete text of our Contract of Carriage may be reviewed on our website: http://www.jetblue.com/p/jetblue_coc.pdf ***, thank you for choosing JetBlue and we look forward to welcoming you both onboard your upcoming JetBlue flightsKind regards, JeniferJetBlue | Corporate Customer SupportCrewmember ***

Complaint: [redacted] I am rejecting this response because: Jet Blue is completely avoiding the issue The have never addressed the fact that their employee misinformed us before we even got to the airport The guidlines they gave me in both of their responses doesnt matter at this point, my daughter already took her flight and they already caused me to miss mine They were supposed inform us of this when we had called to ask They have not offered to compensate us for the flight we had to purchase Sincerely, [redacted]

Dear Ms [redacted] , Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to respond to your concerns about your recent JetBlue experience and it was a pleasure to speak with you today and help clarify your concerns over the possible double payment In reviewing your online change attempt, it appears you were given a price quote on a confirmation, but the payment was never receivedWhile we can see the JetBlue booking was never finalized, merchants do not have the ability to release authorized holds within a customer's personal bank accountAlthough we're not able to send documentation to the bank, these types of holds typically drop off after 1-days in situations where the payment is not confirmedThe timeframe for releasing held funds depends entirely on the issuing bank's policyWe truly apologize for the inconvenience and disappointment this caused you and [redacted] As a gesture of our goodwill we've issued a JetBlue Travel Bank courtesy creditWe know a credit cannot take back a bad experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experienceThe details are as follows: User ID # [redacted] Service Credit: $ [redacted] Expiration Date: November 29, This credit is available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be booked; however, you do not have to fly by thenTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits We value you and [redacted] as loyal JetBlue customersWe want you to know that we want to be your airline of choice whenever possible Thank you for choosing JetBlue! We look forward to having the opportunity to serve you in the future Kind Regards, Jenifer Corporate Customer Support JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemPlease provide the Confirmation number for [redacted] with your previous communication to my attention at [email protected] and I would be happy to reveiw your request.Sincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate Jet Blues decision to honor our original agreement and go beyond their responsibility to me with further compensationThank you for your assistance in solving this matter Sincerely, [redacted] ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state baggage claim [redacted] is still an open claimAt this time we are not able to write on behalf of our Central Baggage Service office and must defer to their guidelines for claim processing We strongly encourage you to continue your follow up with your claims representitive for resolution We wish you all the best and hope to welcome you back onboard JetBlue in the future Kind Regards, Kelly Corporate Customer Support JetBlue Airways