JetBlue Airways Corporation

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to share information regarding the ticket purchase on August 26, On confirmation [redacted] it is noted that multiple forms of payment were being usedWhen the second form of payment was declined it is noted the customer was contacting the bank and placed our Crewmember on holdThe call eventually dropped JetBlue did send a confirmation of the one person that did get a ticket but noted the second ticketing had still not been completedThe price per person was $We collected $on the original ticketing date August 26, for [redacted] and then never collected the second ticket amount of $for [redacted] until December 27, We regret any misunderstandingWe are respectfully declining the request for any courtesy credits and/or refunds as the ticketing was never completed until months after the original purchase attempt We appreciate you reaching out to JetBlue and hope you enjoy the travel to Santo Domingo Kindest Regards, Kelly Corporate Customer Support JetBlue Airways Crewmember ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me please close this complaint.Thanks in advance for your help, Sincerely, [redacted] ***

We have reviewed this complaint from Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We understand and sympathize with his situation; however, we feel the compensation already issued to the customers on this delayed flight is both fair and reasonableWe respectfully deny his request for a partial refund as well as the JetBlue travel credits issued to each of his partyHe has been advised of the credits issued as seen in the copy of the email sent to him on August 16, 2016: To: [redacted] Re: Email received - Tue 8/16/Hello [redacted] , Thanks for contacting JetBlueYou are a valued customer and we truly regret that your travel experience was not the smooth and pleasant one we strive to provideWe're happy to assist you We're pleased to see each customer onboard your flight received a $credit in accordance with our Customer Bill of Rights (jetblue.com/promise)We automatically notify customers of qualifying compensation through email; however, it appears we did not have an email address for [redacted] [redacted] , because you are a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue accountIf you have forgotten your password, simply visit http://bit.ly/1cInj4B and input the email address you used to register for your TrueBlue account [redacted] 's username is [redacted] and her password has been resent to you via emailTravel Bank credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of paymentIf you'd like to check your balance or transactions, or if you have any additional questions about Travel Bank, feel free to visit http://bit.ly/1JryMa We hope you'll use your credit so we may have the privilege of serving your family in the future so that we may provide them with a renewed and positive JetBlue experience Kind regards, Alesha JetBlue | Customer Commitment Crewmember [redacted] Original Message Follows: ------------------------ From: [redacted] To: [email protected] Subject: Other::Date: August 16, 11:17:AM MDT E-mail Address: [redacted] Customer: [redacted] Phone Number: 862-200-TrueBlue member: [redacted] PNR: [redacted] Departure City: Newark, NJ (EWR) Destination City: Orlando, FL (MCO) Flight Date: 08-02-Flight Number: [redacted] Urgent: Crewmember: LevelOne: Other LevelTwo: LevelThree: Comments: First of all I am very disappointed with the service and the whole flight experience and the eight hour delay to get to our destination I was told that we will be getting $credit for each flier (ticket) however at this time I have ONLY received credit for only one ticket listed under [redacted] I need credit for [redacted] and [redacted] You can email me the crdeit voucher information along with the Travel Bank info with password and Id for each remaining ticketSo far Only [redacted] has gotten that informationMy email is [redacted] Recommend Level: Response Required: YesTell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret the circumstances that led you to write to usWe'd like to look into this but need your assistance with a few things: Did you file a claim with the TSA Officer when passing through security Can you provide a confirmation number so we can reference any notes that may have been made in your rservation Upon receipt of this information we will conduct our own internal reviewPlease keep in mind that carry on customers bring is their sole responsibility This is said to of happened in the TSA Security Check point and we are unable to state any kind of promise for a replacement Samsung Galaxy but we are willing to investigate what happened We hope to hear back from you soon Kind Regards, [redacted] Corporate Customer Support JetBlue Airways

Dear [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through thier Online Complaint SystemWe appreciate the opportunity to review your concerns and offer additional informationAfter review of your expressed concerns, Emirates has the six month expiration rule and they were the ones who declined the request to be added to your JetBlue TrueBlue account based on that informationWe have added your JetBlue segment Detroit to Boston in the amount of points to your account based on our guidelinesYour flights in July were requested on our behalf and rejected by EmiratesThe reason they stated was that G is not a qualifying fare classThis determination is based on Emirates terms and conditions, not on JetBlue [redacted] , we hope this information helps clarify your concernsWe regret based on Emirates decisions we are unable to issue you any additional TrueBlue points at this timeThank you for choosing JetBlueKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state we do show you were assisted on January 19th when you called and reached out to one of our supervisors We regret the circumstances that actually led you to write and that it took multiple phone calls to bring this to a close We wish you all the best with future travels and trust you will be met with exceptional service on JetBlue moving forward Kind Regards, Kelly Corporate Customer Support JetBlue Airways Crewmember ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state we have limited information regarding which booking you are writing aboutGenerally speaking, we recognize how frustrating it must have been to find that the price increased, especially since you were in the process of making your reservation Each of our flights is fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flightWhen all seats offered at the sale fare have been purchased, the next lowest fare becomes available on a first-come, first-served basisSince we are an instant-purchase airline, if the last remaining sale fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flight If you are writing in reference to the booking made for [redacted] , our records show our crewmember who assisted with the booking honored a point fare of [redacted] for the round trip, waived the booking fee and only charged the airport tax of $Again, using only your email address to search for other bookings, the reservation made for yourself appears to have been completed online and thus no booking fee was assessed on this flight either We regret the level of customer service provided and will be sure to share this information with our Reservation and TrueBlue Leadership team for coaching and feedback We hope this information has been helpfulWe look forward to seeing you both onboard JetBlue this month and hope the flights are exceptional Kind Regards, Kelly Corporate Customer Support JetBlue Airways

We have reviewed this complaint from [redacted] Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System We certainly hope a resolution can be reached with Expedia We hope to serve your future travel needs with a positive experience at JetBlue Sincerely, Debbie C [redacted] JetBlue | Corporate Customer Support

Dear Ms [redacted] , We realize that Maryland has consumer protection laws, but state law does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation ActFederal law and the DOT (Department of Transportation) regulations govern airlines Thank you for your email to JetBlue AirwaysWe appreciate the chance to respond to your recent inflight experienceWith customer service a top JetBlue priority, we are sorry to learn of the difficulties you encountered during your flightAlthough we trust the judgment of inflight crewmembers, we regret we are unable to answer to the specific situation onboard your flight due to unknown variables; however, we recognize your frustration with the uncaring manner in which you were treatedWe apologize that your experience was not what you felt it should have been and you were embaressed about the whole situationOn future flights please keep in mind when a cockpit is blocked it is due to flight regulations and we ask our passengers to approach the station and/or restroom at the other end of the plane for all needsWe value your feedback and take all of these comments and concerns into consideration because feedback helps us improve as a companyWe will ensure that your experience is taken directly to the appropriate leadership team for training purposes, especially as we evaluate the areas in which we can improve the quality of our serviceAs a gesture of our goodwill we've issued a $ [redacted] JetBlue Travel Bank courtesy creditWe know a credit cannot take back a bad experience; however, we issue compensation as a gesture of goodwill and an invitation to travel with us in the future, so we have the opportunity to provide a more positive experienceThe details are as follows: User ID # [redacted] Service Credit: $***Expiration Date: November 10, This credit is available for use on future travel with JetBlue and may be used by anyoneThe expiration date is the day by which a reservation needs to be booked; not flownTo book a flight using a Travel Bank credit, visit jetblue.com and choose Travel Bank as the form of payment If you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage creditsWe know our customers are the reason JetBlue continues to enjoy success as an airlineWe do hope that you will use your credit and fly with us againWe look forward to seeing you aboard a JetBlue flight sometime in the near future Kind Regards, Jenifer Corporate Customer Support JetBlue Airways

Dear Mr [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemWe are sorry to hear of your disappointment with your last travel experienceOur records indicate you boarded your flight without incident and once onboard you were told that the overhead bin could not accommodate your bagWe recognize your disappointment, especially since it met the size requirementsAs circumstances require, crewmembers may sometimes ask customers to gate check any carbag and as previously advised they have full discretion to check any carbag as necessaryWe are pleased to now you were given the option to remove your valuable from your bag and remain onboard; however, you declined this option and requested to be moved to the next flight when your bag could travel with youThe airport crewmembers advised you the next flight was not until March 1, and you still requested to be movedWe must must respectfully decline your request again for any compensation for this incident as we accommodated your request to be moved to a new flightWe hope you found our crewmembers to be kind and courteous while they finalized the change you requested.Ivan, thank you again for choosing JetBlue.Regards,JeniferJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the rebuttal complaint and are responding through your Online Complaint SystemAs stated, we issue credits as a courtesy and respectfully decline your request for a refund to your credit cardWe don't have a way for you to transfer the funds into another person's Travel Bank account, but you're welcome to book a reservation for someone elseThe name on the reservation doesn't need to match the name on the Travel Bank account.If you have any additional questions about Travel Bank, feel free to visit bit.ly/JBcreditFAQWe do feel we have assisted you with fairness and within the integrity of our guidelinesWe do hope to welcome you back onboard JetBlue soon

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we are happy to respond to Mr [redacted] ’s concerns We are sorry he was not able to take advantage of the TSA Precheck he is signed up forOur records indicate his name on the TSA Precheck KTN (Known Traveler Number) was not the exact same as his name on the JetBlue reservationThe names must exactly match in order to add and use the KTN This information is available online: https://www.tsa.gov/tsa-precheck/faq See FAQ Does my first/middle/last name have to match the information from my trusted traveler program application? And the answer: Ensure your airline frequent flyer profile and any previous reservations include your known traveler numberVerify that the airline has your first/middle/last name and correct date of birth and matches the information you supplied when applying for the trusted traveler program We are sorry for his disappointment, but we did not fail to assist him as the names did not matchWe are sorry for the extended wait time for securityWe are pleased to know he was offered the Even More Speed option and we must respectfully deny any compensation For future travel we recommend that he confirm his name on the TSA Precheck matches his JetBlue reservationsWe look forward to serving him on future JetBlue flights

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to clarify the booking: Online when you book multiple airlines there is a filter button for specific class seatingSince JetBlue flights are specific, when booking Hawaiian flights you must select the radio dial that will filter the classes they offer for booking Our records show, for the itinerary you did have, this was not the caseYou booked a general class for the Hawaiian portionWe also show that you elected, as you stated, to have the ticket refunded and this was processed accordinglyWe are sorry for any misunderstandingWe are not able to offer first class seating without collecting payment We appreciate you reaching out to JetBlueWe hope to have an opportunity to serve you on a flight soon Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Received - Wed 10/4/2017, Contact # [redacted] Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemWe're sorry to hear of the difficulties that you are experiencing in receiving your TrueBlue Points, associated with your Barclays's Credit Card.You may call the number on the back of the credit card for assistance and you are also welcome to call 1-800-JETBLUE (538-2583) and request a TrueBlue Supervisor and they will be happy to assist you.We value you as a JetBlue customer and we appreciate your patience at JetBlueSincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to to disclose your flight information as we see it: You're booked for December travel from Boston to Aruba, days and we do show your seats for the outbound are in our Even More Space row B and C and on the return row D and E We also requested all calls be pulled and listened to, today prior to responding, as the information you have shared differs from what we were able to review from each call we listened toWe regret any disappointment you have with us, Mr [redacted] We can assure you that your concerns have been heardWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction Notations have been made in your account of all previous fee waivers, refunds to original form of payment and seat upgrades given as a courtesyIf canceling is what you are still requesting please contact JetBlue directly and request to speak to the Getaways department We wish you and Mrs [redacted] all the best and can only hope JetBlue is considered for future travel plans Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Complaint: [redacted] I am rejecting this response because: I didn't claim the seat didn't recline, it didn't, which can be verified by the passengers close to me and the person who sat beside me, as well as the flight attendant who tried to helpI am sure if they check this aircraft it still isn't fixed or if it is there is a record of it being fixed $credit for not getting what I paid for a FULLY Functioning seat isn't what I got I know airlines don't do the right thing unless they are exposed on social media or the news media, and I trust that they will do the right thing$credit is an insult! Sincerely, [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] are responding through your Online Complaint System My name is Kelly and I appreciate the opportunity to follow up with your recent travel With customer service a top JetBlue priority, we are sorry to learn of the difficulties you encountered the delayed flights which would have resulted in a misconnection of your international flightWe can only imagine how frustrating this must have been for youWe trust every effort was made to find a reasonable solution and regret the result of such was a day laterThe flights delayed for uncontrollable reasons and did not qualify for JetBlue Bill of Rights compensationAs a token of apology, a JetBlue credit has been applied to a Travel Bank accountWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows: User ID [redacted] Service Credit: $Expiration Date: May 9, This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.do Our customer's voice is a large part of our daily review and process for improvement and we value the feedback shared We look forward to your return in July when we can welcome you onboard and we trust that you will have travel experiences that are exceptional Kelly H [redacted] JetBlue | Customer Support Executive Offices

Complaint: [redacted] I am rejecting this response because: It seems to me Jetblue does not care about my experience I had when using there serviceThats fine, me nor my wife or anybody we know I wont ever advise them on using jetblueI wont ever, ever in my life use JetblueYou guys provided the worst service possible, your workers are ignorant and do not know how to be professionalThank one once again for being the worst airline carrier ever Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity inform you that our airport crew did follow the guidelines for charging bag fees according to the length of the longest flightDomestically, and only on JetBlue you are correct, the bag fees are not as steep as international travel would be You traveled with bags, two of which were overweightThe fees charged included the overweight fee and the excess fee both of which remain valid chargesWe are sorry for any misunderstanding We appreciate you reaching out but must respectfully decline your request for reimbursement We hope to welcome you back onboard JetBlue again in the future Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Update: JetBlue has sent me an email and has issued me a credit towards a future flightI don't know if it was because of the complaint , I am happy either wayI'm not sure what else I need to do in this matterYou do not have to do or take any farther actions against JetBlue Thank you for your time and cooperation Sincerely, [redacted]