JetBlue Airways Corporation

Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint filed by Ms [redacted] :We have reviewed this complaint and request from Ms [redacted] and welcome the opportunity to address her concernsWe understand she has contacted JetBlue directly on this matter and our response has not met her expectationsWe realize she has been working with our Central Baggage Services (CBS) team on a resolution and that she feels it is not what she wantedAt JetBlue, all our baggage claims must be reviewed and handled by CBS to remain consistent with the guidelines set for these claimsWe support their decisions and trust that they are based on the facts that are available and we must respectfully deny Ms [redacted] 's claim for $Any rebuttal would have to be addressed directly to the CBS teamJetBlue Central Baggage West California AveSuite BSalt Lake City, Utah Central Baggage fax number 1-801-322-Central Baggage toll free number 1-866-538-5438The following information may also be helpful:Delayed Baggage Claim If your baggage has been delayed or damaged, it's important to make a baggage claim with a JetBlue crewmember while you're at the airportIf you need to make the claim once you've left the airport, please call the JetBlue Baggage Service Office at your arrival airport within four (4) hours of landing.For a list of our specific airports, click here Baggage Claim Follow-upTo follow up on a baggage claim, click here to use our online baggage claim system, or Central Baggage Services can be reached at 1-866-538-

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by *** and are responding through your Online Complaint SystemWe regret hearing the circumstances of the request/complaint made to the Revdex.com and JetBlueOur records show the flight in question qualified for JetBlue Bill of Rights $credit, in addition, [redacted] was issued courtesy creditsThe credits total $232.56; as such we are respectfully declining the request for any additional refunds or reimbursementsWe appreciate you reaching out to JetBlueWe hope to welcome [redacted] back onboard in the future and trust the travel experience will be exceptional.Kind regards,KellyCorporate Support| crewmember Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My complaint was resolved Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: Thank you for contacting JetBlue via the Revdex.com about your schedule changeWe sincerely apologize for the inconvenience this has caused Schedule changes are necessary as we continue to add new destinations, routes and aircraftWe make every effort to avoid schedule changes, and to accommodate customers with as little disruption as possible As you are now likely aware-JetBlue is able and did offer accommodation on another JetBlue flight and nothing offered worked out for you, in fact the notations indicate you were headed to a family reunion but in this venue you've expressed you were traveling for a funeral; please accept our condolences for the passing of your grandmother and our apologies for the misunderstanding Although this doesn't change the outcome, when and If you're unable to find a new flight that meets your needs, you have the option of canceling your reservation for a full refund to your cardWe see that you opted to take the flight and one of our supervisors issued a credit to your travel bank as a gesture of goodwillWe support this action and do feel it was fair and reasonable We understand that you have not been satisfied with the answers you have received however accurate they have beenWe also know Our customer's voice is a large part of our daily review and process for improvement and we value the information you have shared We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional Warmest Regards, Kelly Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to address the concerns you've presented We certainly regret the life circumstances you are in and empathize with your with the frustrations you are experiencing The reservation in question, [redacted] was booked using a travel bank credit which is considered the original form of paymentAs a gesture of goodwill, considering all things presented to our crewmember when you called to speak about canceling, we waived all fees and did refund to the original form of payment consistent with our guidelinesWe apologize for any misunderstandingKeep in mind this credit will remain valid one year from the original date entered and can be used by anyone In an effort to honor the integrity of our guidelines we are respectfully declining a request for a refund to your credit card as it was not the original form of payment on confirmation [redacted] Although this may not be the outcome that you had hoped for we do hope we have an opportunity to serve you on a JetBlue flight soon Warmest Regards, Kelly Corporate Customer Support JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] Kashiparekh and are responding through your Online Complaint System.We understand your continued frustration, however because the cancellation of your flight was due to factors outside JetBlue's control, we cannot provide reimbursement for the fare you purchased on another airlineWe have provided a refund of the fare paid for your JetBlue flight, in accordance with our Customer Bill of Rights.We appreciate you choosing JetBlue, and hope for the opportunity to serve you again

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We like to help you out by reviewing both reservations in question but that information was not provided to us Please respond to this inquiry with the reservation booked with points and the second reservation booked where you used a credit card so we are able to review the content in both bookings We look forward to hearing back from you soon Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We understand that you have not been satisfied with the answers you have received however accurate they have beenJetBlue works hard to be fair to all of our customersPlease keep in mind anytime you make changes to a reservation there is a feeIf you choose to cancel the reservation after a change has been made the fee to change is not something that is refundableWe regret any misunderstanding of this We wish you all the best with any future travel plans you may have and can only hope JetBlue is considered Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We are unable to confirm system errors taking place before or after the stated transactions took place, Dr***Also, when these flights were booked you agreed to the following terms before processing the online payment: For both Refundable and Non-Refundable fares: Cancellations made within hours of original ticketing, for departure or more days from original ticketing will incur a full refundNo cancel fee will be collected and option to have all monies returned to original form of payment or Travel Bank As stated previously, these changes were not made in that hour timeframeNeither by phone or onlineYou mentioned you have blogged and tweeted about thisKeep in mind JetBlue Social Media team was and is available 24hrs a day, days a week, a yearFor future reference they too can be a resource for you when you may be unable to use your VOIP phone to callIf you tweet a direct message where we can reach you someone will contact you soon We recognize may of our customers have different devices they may be using for communication; however this does not consititue JetBlue waiving feesCustomers with special service requests such as you have mentioned can find assistance and information at http://bit.ly/1byypP We regret the continued frustrations and do feel we have responded consistent with our guidelinesAlthough this may not be the outcome you had hoped for, we look forward to having you onboard JetBlue soon Warmest Regards, [redacted] Corporate Customer Support JetBlue Airways

Dear [redacted] ,We have reviewed this complaint from the Revdex.comAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.We're sorry to hear that your credit expired before you were able to use itAlthough we're unable to offer a refund, we are happy to extend your $credit for an additional yearJetBlue credits expire one year from the date they are issued.Please contact me by writing [redacted] with your user number for your credit or your TrueBlue number if you are a TrueBlue member so I can locate the creditPlease reference CID # [redacted] and send to my attention in the subject line.We appreciate the opportunity to serve you and we look forward to hearing from you at JetBlue.Sincerely,Debbie C [redacted] JetBlue | Corporate Customer Support

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret the frustrations experienced, Mr [redacted] There are several notations in your package indicating we did offer a getaways credit for the unused transfer as it was non refundable and you declined this offer We understand that you have not been satisfied with the answers you have received however accurate they have beenWe know our customer's voice is a large part of our daily review and process for improvement and we do value the feedbackThis does not mean that we compromise the integrity of a nonrefundable package purchased thoughWe are sorry for any misunderstanding Your package is noted that we will honor the original credit offered should you decide this is something you'd likeWe appreciate your business and hope you can to move past your disappointment with the conversations you have had We look forward to a time when we can welcome you back onboard JetBlue and trust your experiences will be exceptional Kindest Regards, Kelly Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to offer some information regarding your request On February 24th you called JetBlue and spoke to one of our supervisorsAt that time it was disclosed to you that we reached out to Turkish Airlines requesting information and also stating that the original flights were not canceled, that Expedia had stated this to you and moved your tickets to a no show status who then stated it was JetBlue JetBlue did not receive funds for your second purchased flight with Turkish AirlinesExpedia has two open tickets, [redacted] and [redacted] from Turkish Airlines that are refundable but this must be done through ExpediaThese are not on JetBlue ticket stock and we are not able to refund these tickets We hope this information is helpfulWe wish you all the best with future travel and hope JetBlue is considered again soon Kindest Regards, Kelly Corporate Customer Support JetBlue

Complaint: [redacted] I am rejecting this response because I will have to take some kind of legal action in this regardI was caused to pay for a Hotel because an employee of your company decided at chethat I was not fit to flyI was caused to pay cab fares to the airport to get on my flight, then return cab fare to the hotel when I was wrongfully ejected from said flight and caused to pay return fare the following day for my flight home.And, I was caused to lose a day of work Sincerely, [redacted] ***

Dear [redacted] , Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and we are responding through the Revdex.com Online Complaint SystemWe appreciate the time you took to share with us your feedback about your recent experience and we recognize how frustrating it must have been to find that the price increased, especially since you were in the process of making your reservation and had issuesWe are also happy to hear of the excellent customer service you received from JetBlueIt was a pleasure to read your message and we're happy to hear Deon did such an excellent job in assisting you! Our mission is to inspire humanity, and we're very proud of those outstanding crewmembers who consistently demonstrate a passion for excellent customer service! We will forward your message to our Leadership Team so that Deon will receive recognition for the kind help.For future reference, each of our flights is fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flightWhen all seats offered at the sale fare have been purchased, the next lowest fare becomes available on a first-come, first-served basisSince we are an instant-purchase airline, if the last remaining sale fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flight.We are pleased to see you called us back and were able to take advantage of our Honor the Lower Fare program on May 22, for the fare difference of $In addition to being able to reprice your ticket to a lower fare, we show you received a special customer courtesy and were issued a refund to your original form of payment, instead of the travel bank credit as stated in our guidelines[redacted] , thank you again for reaching out to usWithout valuable feedback from our customers we would not know the areas of our service that needs our attentionWe look forward to welcoming you onboard your upcoming JetBlue flightsKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] I am rejecting this response because: No optionsZero help Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to apologize for the misunderstanding and lack of notations from our Portland, Me crewThe refund to your credit card has been processed accordinglyBelow is receipt of this: RFND NBR: [redacted] NAME: [redacted] /VOIDTRANSACTION TICKET REFUNDED: [redacted] FULL REFUND: 28MAY15HB FOP: [redacted] AMT: USD [redacted] REFUNDED FARE USD- [redacted] TOTAL USD- [redacted] Thanks for choosing JetBlueWe hope to welcome you onboard again soon [redacted] Corporate Customer Support JetBlue Airways

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state your letter was addressed by the company in an earlier email today, October 24, In contact [redacted] its written: Dear Mrs [redacted] , Thank you for choosing JetBlue AirwaysMy name is Kelly and I appreciate the opportunity to follow up with your recent travel With customer service a top JetBlue priority, we are sorry to learn of the frustrations you encountered when our inflight crew requested you to remove your feet and subsequently met by our Airport Authorities when you arrivedWe trust our inflight crewmembers to make sound decisions and deliver messages in a professional manner and regret hearing this might not have been the case We'll be sure to share your letter with our Inflight Leadership team for any coaching and feedback Our customers' voice is a large part of our daily review and process for improvement so all feedback is valuedWe can only apologize if we have not met your expectations in our service to you and if we have been unable to respond to your concerns to your satisfaction We regret hearing you've chosen a competitor to travel to Cancun and can only hope JetBlue will be considered again in the future Regards, Kelly Corporate Customer Support JetBlue Airways While we can appreciate the frustrations experienced with a long flight and being very tired after a long days work, we support the information disclosed and regret any further disappointment Kind Regards, MsH [redacted] Corporate Customer Support JetBlue Airways

We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your reservation with JetBlue we see that you had some unsatisfactory conversations with crewmembersWhile it is not always possible to honor a customer request or prevent complications at the airport, JetBlue is committed to serving our customers in as caring and efficient manner as possibleWe apologize for the confusion and frustration you experienced when crewmember assistance was not promptly provided for you at the airport and that our customer service was not as smooth and comfortable for you as it should have been either on the telephone or at the airport We will also take the opportunity to pass this information on to our Customer Support and Airport Management Teams for training purposes and to identify where we need to improve our customer serviceJetBlue appreciates your choice to travel with us and sincerely apologize that your experience was not what it should have beenAs a token of our apology, we have issued an electronic creditThe credit of $was placed in your electronic travel bankInformation about your individual Travel Bank can be given by calling 1-800-JETBLUE(538-2583)Please have your reservation confirmation number and your email address available when you callWe understand a credit does not take away your frustrations; however, we hope you will accept it in the positive spirit it is intendedThis credit is available to purchase future airfare with JetBlueThe expiration date, one year from today, is the day by which a reservation needs to be bookedYou do not have to fly by then To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balanceWe apologize for any misunderstanding there may have been Thank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experienceSincerely, Sharon E [redacted] Corporate Customer Support Crewmember [redacted] Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Anthonette ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meJetblue when above and beyond what I had expected them to do I appreciate the help from both parties Thank you Sincerely, [redacted]