JetBlue Airways Corporation

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemDelays and cancellations are inherent to this industryThey happen for various reasons and we attempt to give as much notice as possible as well as accommodate customers traveling on the next available flight by which seats are availableWhile this flight did have ample notice, no Bill of Rights compensation was awardedAs a gesture of goodwill we've added a credit to your travel bank to help offset last minute expenditures you may have had; however we are respectfully declining your request for $600.00.We understand that everyone may be affected differently by cancellations and we're sorry to hear that you're unhappy with the communication givenWe feel that the courtesy we've offered is fair and we hope you'll use your credit to travel with us again so we can provide you with a better experienceWe thank you for choosing JetBlue and hope we have an opportunity to serve you again soon Kind Regards KellyJetBlue Executive OfficeCustomer Support| Crewmember

Hello [redacted] ,Although, respectfully, Revdex.com does not have jurisdiction over JetBlue Airways under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response to the complaint you filed.We see that our crewmember Jen replied to the complaint you sent directly to us and apologized for your disappointing experience at the JFK airportWe also extend that apology.As she mentioned a gate may not be listed on a boarding pass since that is often subject to change depending upon needs of the airport at that timeThere are displays throughout the airport which list flights and the gate of departure for that flightJetBlue crewmembers at the counter will also be able to give you that informationTSA has strict requirements that all liquids must be in containers of ozor less and items not fitting that will be thrown away by themThis is not a JetBlue decision but a government security requirementOn www.jetblue.com or by calling [redacted] ( [redacted] ) the allowed sizes of baggage to carry on are detailedThe sizers are there to avoid any misjudgments on what size will fit appropriately in the overhead binsWe apologize for any misunderstanding there may have been.We were sorry to hear that you felt crewmembers and security workers at JFK were rudeJetBlue strives to provide all of our customers positive and courteous service.We see that you did complete your flight to San Jose and thus received the service you paid forWe respectfully decline your request for a refund of that flight.Most experiences with JetBlue are positive and we invite you to join us onboard again for a renewed and more enjoyable one.Sincerely, Sharon/JetBlue Corporate Customer Support Tell us why here

Dear [redacted] , Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve response you filed and are responding through the Online Complaint SystemWe appreciate your additional responseWe certainly understand this was a frustrating experience, and we are sorry to hear of your continued disappointment.We have taken time to review the situation presented, and we feel that we have assisted you with fairness and to the best of our ability by issuing compensation in the form of 2- $customer goodwill credits ($total), hotel accommodations and meal vouchersAlthough we must respectfully decline any requests for additional compensation over what we've already issued, we do hope to have the privilege of serving you again sometime in the futureAgain, as previously mentioned, we have shared the specific details of your feedback with at the appropriate leadership team for review as we evaluate the areas in which we can improve the quality of our service.Thank you again for choosing JetBlue.Regards,JeniferJetBlue | Customer SupportExecutive Offices

Hello [redacted] ,We have reviewed your complaintAlthough, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through the Online Complaint SystemIn reviewing the circumstances of your reservation with JetBlue we see that flight #*** had a minute delay June We apologize for the inconvenience of this uncontrollable delay.We were sorry to hear that your party did not hear earlier pages to come to the counter at the gateJetBlue Crewmembers have many responsibilities during the boarding process and having some customers wait until the end of boarding when extra steps are needed is necessary at timesWe apologize for any inconvenience.As a token of appreciation for choosing JetBlue for your travel and apology for any misunderstanding there may have been we have issued you and [redacted] an electronic credit that can be used towards a future flightSince we only have your email address both $sums were combined in your account.We understand a credit does not take away your frustrations; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID : [redacted] Service Credit: $50Expiration Date: June 20, 2017This credit is available to purchase future airfare with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then To book a flight using your credit, visit JetBlue.com and sign in to your TrueBlue account Book your travel from this point and select "Apply JetBlue Credit" at the payment screenYou will then be prompted for a credit card if there is any remaining balance.We respectfully decline a refund of the nonrefundable fare you purchased and the flight you tookThank you for choosing JetBlue for your travelWe look forward to serving you onboard when your plans allow and are confident you will enjoy your JetBlue experience.Sincerely,Sharon E*** JetBlue | Corporate Customer Support Crewmember ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to me, however it appears nothing additional will be done by Jetblue to remedy the situation Sincerely, [redacted] ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We regret the circumstances that led you to write to us and hope your bag is located soonPlease continue working with our Central Baggage Service office by calling [redacted] Central Baggage Services can be reached from 6:a.muntil 7:p.mMT Monday through Friday and from 7:a.mto 4:p.mSaturday and SundayThere are specific guidelines they will address with you with regard to reimbursements We have forwarded your concerns to our Airport Management team for review and discussionOur customer's voice is a large part of our daily review and process for improvement and we value the feedback you have shared We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Dear [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemThank you for contacting JetBlue AirwaysWe are very sorry to hear that your bags were damaged, and we regret your disappointment in the determination made in regards to this incidentAfter reviewing all the information available in your report and according to your statement, the damage to your baggage wasn’t discovered until the following morning after you woke upAs has been previously mentioned, claims for damage to baggage need to be reported in person before leaving the airportThis helps us verify that any damage that is reported occurred while your belongings were under our care, and allows us to complete a visual inspection of the damageIf a customer does not make a report before they leave the airport, our Contract of Carriage allows for them to contact JetBlue in writing up to four hours after arrival of their flight in order to file a report.Furthermore, the experience you described about no one being at the baggage claim office in Rochester is not typical of the customer service standards we strive to maintainWe want our customers to receive outstanding service each time they fly with usWe truly appreciate you taking the time to share this experience and we will ensure your feedback is sent directly to the Rochester leadership team to review your concern of the service you receivedAlthough we are unable to offer compensation or repair for the type of damage that occurred to your baggage, as a gesture of apology and a token of goodwill, we've issued a $JetBlue creditYour username is [redacted] and information on using your credit has been sent to the email address associated with your Travel Bank accountSince you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue account.JetBlue credits are valid for one year from their original date of issuance, so when you're ready to book a flight, visit jetblue.com and choose Travel Bank as your first form of payment when you get to the payment pageIf you'd like to check your balance or transactions, or if you have any questions about your credit, feel free to visit bit.ly/JBcreditFAQ [redacted] , we value you as a customer, and we hope you will choose to fly with us again in the future so that we can regain your confidence and provide you with a renewed sense of service.Best Regards,CherishJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] While this addresses the issue of the flight delay from Tampa caused by mechanical issue to the JetBlue flight, I still have not received compensation for the money I had to spend on meal expenses for my family after I was forced to miss my international connection with emirates caused by JetBlue flight delayI had to stay for days in NY with my family of till JetBlue made the arrangements.I was specially told by JetBlue staffers in NY that while they could not issue food vouches and could only give hotel vouchers, that after coming back from our vacation we can contact JetBlue through Jetblue.com and send the receipts for the meals which add up to to $and JetBlue would reimburse itI expect to be reimbursed for them as told by JetBlue staffersThe compensation provided is standard within the bill of rights.for delays of hours or more that specifically as been caused because of JetBlue plane issues

To: [email protected]: Email received - Fri 6/2/2017, Contact # [redacted] Dear Dr***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Revdex.com Online Complaint SystemWhile we make every effort to ensure that our aircraft departs and arrives on time, our flights, as any other airline, will always be subject to delays, diversions, cancellations, ground delays and other last minute changes due to weather, mechanical difficulties, Air Traffic Control and other abnormalities of air operations necessary to ensure the safest possible operationWe apologize your travel itinerary was directly impacted.Our records indicate your flight was affected due to weather and Air traffic controllers decide how to make the best use of airspace and tarmac traffic during weather disruptionsThese situations sometimes result in a need to reduce our flight scheduleWe recognize that a cancelled flight isn’t convenient and again, are sorry to hear that your plans were impactedWe show your four tickets were refunded to the original form of payment in the amount of $each, for a total refund of $If you purchased travel insurance, you're welcome to submit your lost expenses to your insurance company for additional considerationIf you selected insurance from Allianz Global Assistance (JetBlue's independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claimWe have a team dedicated to making the decision which delayed or cancelled flights will receive compensation in accordance with our Bill of RightsAlthough your flight didn't qualify for compensation, when you previously contacted us, we issued you a total JetBlue credit for $as a gesture of our goodwillInformation on using your credit has been sent to the email address associated with your Travel Bank accountsIf you’re a TrueBlue member, you can access your Travel Bank account with the same login credentials you use to access your TrueBlue accountThis credit is valid for one year from the date of issuanceVisit bit.ly/JBcreditFAQ for helpful information about how to use and manage your credit.Ronald, although we must respectfully deny any additional compensation over what has already been issued, we hope to welcome you and your family onboard a future JetBlue flight.Kind regards,JeniferJetBlue | Customer SupportExecutive Offices

Complaint: [redacted] I have not gotten anything from JetBlue yet in a response, please have them send to me information to my email [redacted] @live.com.Thank You,Rosalind B [redacted] I am rejecting this response because: Sincerely, Rosalind B***

Dear Mrs [redacted] , Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to respond to your concerns We're happy to research this incident; however we must first locate your reservationWould you please reply to this message with your son's name, confirmation code (located at the top of your emailed itinerary) or your ticket number (located on your credit card statement next to the JetBlue transaction)? We hope to hear back soon! Kind regards, Jenifer Corporate Customer Support JetBlue Airways Crewmember ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to restate what was said in contact [redacted] : 'Airport crew are allowed to check any baggage that will be on the aircraftWe apologize for your disappointment in the way it was handledWe also regret hearing you did not receive good customer service onboard your flight As a gesture of apology we have issued you a $JetBlue creditThis credit is good for one year towards a future flightIf you have any questions about Travel Bank, feel free to visit http://bit.ly/nKT44N for helpful information about how to use and manage credits We hope for the chance to welcome you onboard JetBlue again where we will do our best to provide a more positive experience!' We understand that you have not been satisfied with the answer you have received above, however accurate it wasWe have reached out to our crew in Santiago for verification of check point/security measures and confirmed JetBlue is not governed by Santiago Airport Security and the measures taken for safety are not done by JetBlue crewmembersWhat we did confirm is: "The Body Searches- all customers pass through that here not only in STI but in the Dominican RepublicAfter customer pass the Metal Detector, they do a quick and non-invasive body search but that is local security not JetBlue" We do feel we have responded within the guidelines and respectfully decline your request for a refundWe appreciate your business, Miss [redacted] and hope you are able to move past the poor experience you had at the airportWe look forward to a time when we can welcome you onboard JetBlue and we trust that you will have travel experiences that are exceptional Warmest Regards, Kelly Corporate Customer Support JetBlue Airways

Hello, Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] , and are responding through the Online Complaint System Dear Mr [redacted] , Thank you for choosing JetBlue Vacations for your recent trip to CuracaoWe regret to hear of your disappointment, and appreciate the opportunity to respond to your concernsPlease accept our sincere apology for the inconvenience you experienced due to the cancellations of your flightWe know that cancellations are very unwelcome, and we do all we can to avoid themAt times, however, especially during such large winter storms, they do become necessary, and we appreciate your patienceWhen a flight is cancelled due to weather, we offer accommodation on the next available JetBlue flight or a full refund for the cancelled flightWe understand that because the next available flight was three days later, you chose the refund and made alternate flight arrangementsWe apologize that our crewmembers seemed unhelpful while you were exploring options to get to CuracaoOur Vacations Management Team has been made aware of your experience, and will work to identify any areas of our service that need our attentionAlthough we do not offer reimbursement for consequential expenses during weather delays, if you purchased travel insurance, you can submit your airfare expense to your travel insurance company for considerationIf you selected insurance from Allianz Global Assistance (our independent provider) during the booking process, please visit jetblue.com/travel-insurance for more information about filing a claimThank you again for choosing JetBlue, Mr [redacted] We hope to welcome you onboard again soon, and are confident that your future flights will be much more enjoyableSincerely, JennaJetBlue | Customer SupportExecutive Offices

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: As stated; when JetBlue cancels a flight our obligation is to provide the next available flight by which seats are availableSometimes this may be the next day or longer if our flights are fullYou are welcome to review our Contract of Carriage at the following link: http://www.jetblue.com/p/jetblue_coc.pdf Section 25A is specific to this issue being presented We understand that you may not be satisfied with the answers you have received however accurate they have beenJetBlue works hard to be fair to all of our customers and at your request we did cancel the reservation and refund to your original form of paymentWe regret the continued disappointment We must decline your request for reimbursementsIf you purchased insurance, although you requested a refund, we are happy to submit forms for you to file a claimPlease contact JetBlue directly to make this request We hope despite the outcome you will consider travel with JetBlue in the future Kind Regards, Kelly Corporate Customer Support JetBlue Airways

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr [redacted] and are responding through your Online Complaint SystemJetBlue does not engage in discrimination on any basisMaintaining the highest standards of safety for all of our customers and crew is our primary concern and JetBlue’s fundamental valueThe decision to not check you in was based on the time you arrived to the airport for check inGuidelines state if you're not checking bags, you must check in no later than minutes prior to scheduled departure for domestic flights.All customers must be onboard the aircraft minutes prior to scheduled or posted departure time for domestic and international flightsThe airport does have the final say and determinationOur records show you were placed on the next available flight as well as issued a courtesy creditBecause you were allowed to travel and issued a credit we are respectfully declining your request for a refundWe look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional

Dear Mr***,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed with them and are responding through their Online Complaint SystemWe're sorry to learn of the experience you had during the security screening process in Medellin, Columbia and we recognize how frustrating this must have been.The security screening process is not conducted by JetBlue or our crewmembers and the airport has their own government agency responsible for thisThey are directly responsible for airline security of all customers and bagsIf you’d like to contact them directly regarding this issue, you can find their contact information at http://www.aeropuertojosemariacordova.com/en/infoThank you for choosing JetBlueKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through the Online Complaint System.Dear [redacted] ,We are very sorry to hear that your bag was delayed and for any difficulties this caused youWe have forwarded your complaint to Central Baggage Leadership for any coaching opportunities that may be needed.We do see a $a JetBlue credit has been applied to your Travel Bank accountWe understand a credit does not take away this unfortunate experience; however, we hope you will accept it in the spirit it is intendedThe details are as follows:User ID [redacted] Service Credit: $250.00Expiration Date: 11/30/2018This credit is available for use on future travel with JetBlueThe expiration date is the day by which a reservation needs to be bookedYou do not have to fly by then.To book a flight using a Travel Bank credit, visit JetBlue.com and sign in to your TrueBlue accountWhen you select your flights and reach the payment screen, click on Travel Bank under Apply JetBlue FundsYou can check the balance and transactions of a Travel Bank account by visiting: https://travelbank.prod.sabre.com/tbank279/login.doThank you for choosing JetBlueWe look forward to welcoming you onboard again soon and hope to provide a more positive travel experienceSincerely, Sandra JetBlue | Customer Support Executive Offices In an effort to improve the experience for all our customers, we are working to encourage improvements in the federal air traffic control systemYou can join us in our effort and take action by visiting http://www.ontimeflights.org/Tell us why here

We acknowledge Mr [redacted] 's position and regret that we cannot provide him with all information regarding the arbitrary change of his seat for privacy purposesWe did give him a seat that was equal to his original preference and issued him credits in apology for his inconvenienceNo further information is available and no further compensation will be issued on this matterWe send our best wishes that this will be satisfactory for him

Complaint: [redacted] I am rejecting this response because:On July 12, 12,points was returned to my account On July 12th we booked roundtrip tickets online at JetBlue.comWe had problems online and called JetBlue to go over the reservation When calling JetBlue they made corrections to the original ticket that was booked online, this resulted in the 12,points being refunded to the account.July 12th, roundtrip tickets were purchased The returning flight for one of the passengers needed to be changed JetBlue was then called July 26th, to change ticket date JetBlue said the difference had to be paid in points There were no points left in the account to make up for the difference, so the difference had to be paid by credit card JetBlue said an entirely new return ticket needed to be purchased because they could not take a credit card to make up for the difference The confirmation codes I have already sent to you shows that and entirely new return ticket was purchased.The return ticket WAS NOT CANCELED! We called to have the dates change JetBlue policy stated to purchase an entirely new return ticket I'm asking for my points to be returned on the original return ticket Please see that the July refund was not due to this issue The online system was down and resulted in us calling JetBlue to correct the errors The 12,points were returned due to online errors I'm still waiting for the refund for one of the return flights Sincerely, [redacted]

Thank you for the reply to the Revdex.com and JetBluePlease keep in mind the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713).We regret the disappointment you are experiencingWe can assure you our previous crewmember, Jenifer did report the sentiments shared to our Inflight Leadership for coaching and feedbackAlthough we cannot share all our business decisions as far as coaching and feedback go, we sincerely regret that you were affected by the delay and interaction with our crewmember We are standing behind the previous communication from JeniferOur customer's voice is a large part of our daily review and process for improvement.We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional.Warm regards,Kelly H***JetBlue | Customer SupportExecutive Offices