JetBlue Airways Corporation

Complaint: [redacted] I am rejecting this response because:Not only is your company holding my balance of $in your travel bank account where I am expected to pay a fee to you to didRidiculous, honestlyFurther all of this disagreeing appears to mean nothing because at the end of a year your company stills maintains my funds Sincerely, [redacted] ***

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate your suggestions and your concernsWe have forwarded your comments regarding the crewmember to our Reservation Management team for review and discussionWe see that the four (4) of you received a refund for the one way flight impacted by the cancellationThis refund went back to your Mastercard ending in ***Keep in mind, per our Contract of Carriage, when a cancellation happens our obligation to you is to provide the next available flight by which seats are availableIf flights are full this may mean its a day or more awayWe are sorry for any misunderstanding Our customer's voice is a large part of our daily review and process for improvement and your feedback is valuable We look forward to a time when we can welcome you onboard and we trust that you will have travel experiences that are exceptional Warmest Regards, Kelly Corporate Customer Support JetBlue Airways

Re: Email received - Tue 11/8/2016, Contact # [redacted] Dear Mr [redacted] , As a reminder, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), but we have reviewed the complaint you recently filed through the Revdex.com and are responding through their Online Complaint System We appreciate your continued communication with JetBlue, and knowing that you do not feel satisfied with your recent experienceWe also understand that you have rejected our response with the Revdex.com because you are not satisfied with the resolution Again, we understand that you were greatly affected by this issue and we're sorry to hear that you remain dissatisfiedWe feel that we have responded to your questions and concerns, and that the compensation we've offered is fair and reasonableJetBlue works hard to be fair to all of our customers and again, in an effort to honor the integrity of our guidelines, we respectfully deny further compensation We value you as a JetBlue customer and regret that you have been disappointedWe hope that you will use the credit provided to travel with us again and allow us the opportunity to regain your confidenceYou can be sure that every effort will be made to ensure that our standard of service meets your expectations in the futureThank you again for choosing JetBlueKind regards, SherriJetBlue | Corporate Customer SupportCrewmember [redacted] Tell us why here

We have reviewed this complaint from [redacted] Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will promptly respond through your Online Complaint System.Each of our Vacations packages are fared in advance with several groups of pre-determined prices, which together will ensure a profit for each flightWhen all seats offered at the lowest fare have been purchased, the next lowest fare becomes available on a first-come, first-served basis, and pricing for hotel rooms and car rentals can vary within our contractual agreements with third parties as wellSince we are an instant-purchase airline, if the last remaining lowest fare is purchased by another customer, the price will increase to the next price that was pre-selected for that particular flightWe apologize for any disappointment this has caused for the customerIn order to remain fair and consistent to all of our customers, we are not able to honor sold-out pricing that is no longer available within our systemSarah JetBlue Vacations

Complaint: [redacted] We arrived at the airport minutes before our flight and we were still denied our boarding passesFurther more the representative made unsettling prejudice comments about being on color people time and lecture us about the other people that made it on timeIt is certainly not appropriate to make any references to punctuality in a prejudicial wayBased on Ann M***'s comments I am inclined to believe that she is racist and therefore I can only assume she denied us for the same reasonI am a paying customer and I have the right not to be discriminated against by a representative of JetBlueI would like Ann M [redacted] terminated or disciplined at the very leastIf this cannot be done than I will certainly pursue litigationI cannot allow people to be treated the way I was treated and denied entry when there is no good causeWe had to wait in that airport hours for the next flighthours waiting ? that is not acceptable and credits do not cut itplain and simpleThere is no room in this diverse world for prejudice ignorant people who think there is no consequence for they're actionsI have no problem taking this all the way to the court room but I am certainly not going to let it goI can provide proof of my arrival time such as my car rental receipt if neededNeedless to say I will never fly JetBlue again I am rejecting this response because: Sincerely, [redacted] ###-###-####

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemWe appreciate your for bringing your concerns regarding TrueBlue pooling and we sincerely apologize for any misinformation you may have receivedYou are welcome to call 1-800-JETBLUE (538-2583) and request the TrueBlue Department and they will be happy to assist you and provide the correct information.We truly value you and your wife as loyal JetBlue customers and we hope to serve your future travel needs at JetBlue with a positive experience.Sincerely, Debbie C [redacted] JetBlue | Customer Support Executive Offices Tell us why here

Revdex.com: Please note that JetBlue refunded my monies back to me I want to close this complaint Thank you.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we nevertheless provide the following response: We appreciate the opportunity to state you should call Hawaiian Airlines directly at [redacted] ( [redacted] ) to request points retroactivelyJetBlue cannot issue Hawaiian points, that has to come from Hawaiian directly once the travel is completedWe apologize for any misunderstanding If you need assistance and would like a memeber of our TrueBlue team to conference the call with you to explain we are happy to do thatYou must be on the line with one of our crewmembers should this be a route you would like to goWe are more than happy to facilitate this call We appreciate you choosing JetBlue and hope to welcome you onboard again soon Kind Regards, [redacted] Corporate Customer Support JetBlue Airways

Complaint: [redacted] I am rejecting this response because: this is not what I was told This is not what I was promised how can you conclude an investigation without speaking to me? I have pictures and video to verify everything I stated Sincerely, [redacted] ***

We have reviewed this complaint from [redacted] ***Although, respectfully, the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we will nevertheless provide the following response: We appreciate the opportunity to assist Mr [redacted] with his requestWe understand that unaccompanied minors travel between parents can sometimes be unpredictable and we are happy to honor his request to waive the customary cancellation fee in his case We were unable to locate the electronic travel bank in his name to which we can deposit a credit of $ If he will provide that information we will add $of credit for his use Regards, Sharon E*** Corporate Customer Support JetBlue Airways Crewmember ***

Revdex.com: This issue is now resolved and closed as [redacted] , my wife, spoke with a Jet Blue supervisor on May 17th and received the resolution desired of a partial refund.Complaint ID [redacted] can be closed If you have any further questions, please let me know.Sincerely, [redacted]

Revdex.com:Confirmation number:GDIUTETicket Number: [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , they have asked for additional information so I am providing it so I can see what they offer as a resolutionWe have not come to a resolution yet but there seems to be no other way to respond unless you either accept or decline the businesses response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Jet Blue is one most used airlines services around which promotes fewer delays, faster flight and hassle free vacationWell on 6/18-24th they certainly didn't live up to it standardsWhen you book a flight you are paying for good quality service, good customer service and expect your items to travel the same wayI have traveled with JetBlue many times and never had any problemsAnd I believe things do happen but people should also own up to the mistakesIm not asking for anything over the top just have some compassion for my precious moments loss due to negligent caused by your employeesA year planned tripped ruinedHope you find it in your heart to compensate a portion of my trip due to your untrained and carefree employeeI paid for a service with your companyReason Revdex.com was notified because your employees just didn't care and provided no helpI also looked into it legally and I do have grounds for compensationIf I need to pursue with legal help I will continue to do soBut taking that route would be very pity for such a simple fix Sincerely, [redacted] ***

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by Mr [redacted] *** and are responding through your Online Complaint System.We are sorry to hear that O [redacted] is unwilling to work with you regarding this matterWe have pulled up the reservation and can see this is special ticketing and no price is indicated as its what is considered a bulk ticketJetBlue cannot refund this, but we have placed waiver notification on the reservation for O [redacted] to review and determine if they will honorWe wish you all the best and hope to welcome you back onboard JetBlue again soon.Kind RegardsKelly|JetBlueCustomer SupportExecutive Office

Complaint: [redacted] I am rejecting this response because: Although Kelly H [redacted] has declined our request for the Master Card credit that was expressed by Jet Blue booking agent, we do plan to go forward with our claim that a $credit is due from Jet Blue Airlines We have placed a dispute with Synchrony Bank Master Card against Jet Blue Airlines for the sum of $132.We have reached out by personal letter to MrRobin H***, CEO, Jet Blue Airlines, and have expressed our concerns.We plan to go public with our claim against Jet Blue Airlines with WSVN-TV, Miami, FtLauderdale.We feel that Jet Blue Airlines has challenged our integrity Sincerely, Alex D***

Complaint: [redacted] I am rejecting this response because: I wasn't asking for a full refund but $is nothing and also lets me know that you dont value your customers at all and like I informed [redacted] I will make sure all my friends and family know the poor customer and how you are trying to blame the customer for your schedule issueMy travel agent fixed my flight and got a flight that was feasible to my schedule that didn't require me sitting in a airport for hours and missing an unnecessary day at workI will keep escalating this complaint until I get a solution or resolution that makes sense because nobody has attempted to help me at all Sincerely, [redacted]

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] and are responding through your Online Complaint SystemOur top priority at JetBlue is the safety of all our customers, crewmembers and aircraftIssues such as the one mentioned, are quickly, privately and competently resolved by our staff and crewmembersMore often than not, you will not learn of the resolutions on social media or other media content, but we do have the best safety record of any airlineWe have a great feature on our website that allows customers to search for the lowest available faresSimply visit jetblue.com/bestfarefinder to get started:http://www.jetblue.com/bestfarefinder/You may also see our latest deals at jetblue.com/dealsClick the pencil icon at the top of the page to select your departure city for the very best pricing in your market.Remember, all fares are subject to change until purchased, and our lowest fares sell out quicklyWe appreciate this opportunity to clarify your concerns and hope you will give us the opportunity to provide you with a positive JetBlue experience in the future.Tell us why here

Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint filed by [redacted] *** and are responding through your Online Complaint System.This issue was addressed between the customer and JetBlue in a prior communication on our website and via telephone callNo further action is required as a resolution was madeKind regards, Kelly H***JetBlue | Customer SupportExecutive Offices

Dear [redacted] ,Although the Revdex.com does not have jurisdiction over JetBlue under the express preemption clause of the Airline Deregulation Act (U.S.CSec41713), we’ve reviewed the complaint you filed and are responding through the Online Complaint SystemAgain, we are sorry to hear of your continued disappointment with our responseAs we previously mentioned we certainly understand the situation presented when your outbound flight was canceled on a different airline and the disappointment it was when your return flight was a non-refundable ticketAgain, in an effort to honor the integrity of our guidelines, we are respectfully declining your request for JetBlue to issue a refund to the original form of payment for your canceled flightWe hope you found our crewmember to be kind and courteous when they extended to you a customer courtesy and waived the cancellation fee of $per person [redacted] , we feel that we have assisted you with fairness and to the best of our ability and we do hope to have the privilege of serving you again sometime in the futureKind regards,JeniferJetBlue | Customer SupportExecutive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Suzan F [redacted]