Jet.com

Jet.com sincerely apologizes for all of the inconvenience that My *** has had during the order processThe coffee table that was ordered came from one of our Trusted Retail PartnersTherefore it will need to be returned to them for the refundWe have received pictures, and from the pictures
that My *** provided, we cannot determine any damage, and we cannot confirm anything wrong with the coffee table from the pictures aloneWe have set up a return, and as soon as we receive the item back we are more than willing to process the full refund. Our system does show that Mr*** has received the return label and he will not incur any fees associated with the return, Jet.com will cover all of the shipping feesAgain, we sincerely apologize for this inconvenienceIf My *** has any other questions or concerns he may contact any of our J*** ** *** ** *** ** ** *** ** ***

Hello ***I am so sorry to see what has happened with your recent orderAfter reviewing your account, I am relieved to see that the order was delivered successfully on December 21st by FedExIf you have any additional questions or concerns, feel free to reach out to us any time at
[email protected] friendly Jet Heads are here to assist you 24/7.Best Wishes,Alyssa T.Jet.com

We are very sorry that Mr*** received incorrect tracking informationIn his Jet account, the tracking was entered with *** listed as the shipping carrierThis was an errorWhen Mr*** contacted Jet, we immediately began researching where his order was by reaching out to other
various carriersThis is when we discovered that his tracking was actually from UPSJet is not able to issue refunds for items that have already shippedWe deeply apologize that his call was disconnected after a long hold timeWe will work with our Jet Head team to ensure that does not happenThe correct tracking information does show that Mr***'s order was delivered on November 3rdIf Mr*** would like to return the package for a full refund, we would be happy to assist him in creating a free return labelMr*** is also able to do this himself through his Jet account by clicking on the return button in his order historyAgain, we are very sorry for the experience Mr*** had with an incorrect tracking number and Jet is working very hard with our employees and shipping carriers to eliminate these types of clerical errors

Jet.com genuinely apologizes for any inconvenience we have caused Ms***Jet.com was not aware that the picture posted on the site was changed by our Trusted Retail PartnerThis listing has since been taken off of the site and is no longer available for purchaseOn June 9th, Jet.com
spoke with Ms*** and was then informed that the carrier had only picked up of the traffic conesOur JetHeads apologized and informed Ms*** that we would be more than happy to schedule another pick up for the remaining conesJet.com is currently awaiting Ms***’s response as to how many boxes need to be picked upAs soon as we receive a reply from Ms*** we will schedule the remaining pick up. If Ms*** has any concerns or questions in the meantime, she may contact Jet.com via phone at *** or email at ***

Hello *** I would be more than happy to look into this for you todayAfter reviewing your account, I was able to verify that you have been charged the correct amount of tax in connection to your orderJet.com does have a physical presence in *** and are required to charge the correct amount
of tax that correlates with your locationIf you have any additional questions or concerns, feel free to reach out anytime to ***.Thank you,Alyssa T.Jet.com

Ms*** placed her first Jet.com order on November 4th During that time Ms*** account had free shipping for all future orders This allowed Ms*** to place orders that were less than $and have free shipping Within the span of one month, Ms*** called
and emailed into Jet to inform us that several of her orders that were received were either damaged, defective, missing, and accidently ordered Jet was happy to assist Ms*** in processing refunds for her for each of those orders Because of this trend, we requested that Ms*** provide pictures of damaged goods going forward.On February 28th, Ms*** told Jet that she did not receive another one of her orders which showed as delivered one month prior This request was then sent over to our order review team for further research When the order review team looked into the account, they were unable to complete a thorough review as no pictures were sent Jet’s order review team then reached out to Ms*** on March 2nd to inform her that we would refund her one last time and close all household accounts to prevent any future order issues

We want all encounters with Jet to be excellent and I apologize that this was not the case with your recent orderWe are unable to reimburse the cost you paid for the repackaging of the rug back to your payment method because our system will not allow itHowever, I want to find a way we can make this right for youI would be more than happy to send you via mail a *** Gift Card in the amount you had to pay to repackage the rugThat way you can use the funds where ever *** is acceptedWould this option work for you? Feel free to reach back out to us any time

Jet.com sincerely apologizes for Mr***’s experienceJet.com does not sell any used or refurbished items on our siteBecause of this, the item has now been taken off of our site to prevent any further issuesWe have also refunded Mr*** in full ($191.89) on 7/13/for the refurbished
phone he receivedIf Mr*** has any further questions or concerns, he may contact our JetHeads by phone at *** or by email at ***

Jet.com takes every precaution to protect our members from fraudulent charges or activity on our site through extensive account verification. Unfortunately, Mr***’s order did not pass our security checks so his account was deactivated and his order was cancelledAn example of why
an account could be deactivated is if the billing address does not match the shipping address and through IP address tracking we can also see that the order was placed from outside of the United StatesThere are several other reasons why an account would be deactivated and Mr*** is welcome to contact our Account Verification team if he feels that his account was deactivated in errorWe’d be happy to verify account information with Mr*** and he can reach us by calling 855-JETHEADSWhen Mr*** placed the order a pending authorization was placed on the credit card for the order total of $Because the order has been cancelled, Jet.com will not settle the authorized charges and the pending amount will fall off of his credit card in 4-business days depending on his financial institution

I am rejecting this response because:
I am sure there is a disclaimer somewhere that let's them weasel outThat is not the pointFirst they did not fine me a full refund' only partialSecond they made a mistakeMan up and make it right rather than weasel get outThey are a brand new online businessReputation should stand for somethingAs of next Monday they will be one of my new hobbies warning other prospective buyers of the facts of this transactionI usually use *** and B&H for my electronics services and purchasesOnce I rented a movie from *** and it didn't workIt was too cheap for me to spend my time chasing it downNext day *** sent me an email that they "detected" there might have been an issue and crediting meNow there's a companyJet.com purports themselves to be a new online solution with an old method like *** model onlineThere is nothing newBait and Switch, lack of ethical responsibility ands hoody dealings have been around forever and in my transaction it is called Jet.comBtw I have always found *** to be a fine retailer Oh wellLive and learn and warn everyone who will listen! I believe in the old sales adage: treat a customer fairly and they will mention it to a few people, screw a customer and they will tell everyone who will listen !

*** *** is a valued member of Jet.com and has utilized our Jet Anywhere affiliate program which rewards members for shopping other online retailers when accessing their site through the portal on Jet.com As part of the program, Jet.com allows for only one account to apply the reward credit
to. Jet.com determined there were multiple accounts opened with the same information, and *** *** was permitted to have one account remain open The JetCash that is earned is not transferrable and cannot be transferred between accounts, but *** *** can still purchase off of Jet.com and also participate within the Jet Anywhere program on our site, using the account that was approved to remain open If *** *** has any questions he may reach out to Jet’s friendly JetHeads via email at *** or phone at ***

Jet is very sorry that Mr
Jolley had this experience on our siteWe would love to investigate further as
to how this could have happened and the screenshot *** *** referenced would
be extremely helpful if he could provide that to usIn researching *** ***’s
order, we can see that a
promotion for 20% off of his order was appliedHis
order total was $and the 20% discount of $was deducted in addition
to the extra savings of $which made the order total $If *** ***
was trying to use additional promotional codes on top of the 20% discount they
would not apply as they cannot be combined with other offersAgain, Jet is very sorry
that *** *** had this experience on our site and we would love to make
things rightJet has refunded this order in full and *** *** can expect the
refund in his account in 4-business days

Hello ***My name is Meghan; I am happy to get this taken care of for you.I’m so sorry to hear your order has caused you so much trouble, that is never our intentionOrdinarily, this package would have made it to you within the estimated delivery date, but unfortunately there were some delays with
the shipping carrier.After contacting both the merchant and the shipping carrier, we then processed a full refund for the order on 1/13/This refund should reflect onto your payment method within the next 2-business days depending on your financial institution.Again, I’m so sorry for the hassle this has been for youIf you have any further questions or concerns, we’re here 24/to help.Have a great day,Meghan H.Jet.com

Any time Jet is made aware of a quantity, pricing or description error of any kind on our site we take action to remedy the situationThe first thing Jet does is remove the listing from the site and work with our tech team and merchant partners to get it correctedWe absolutely do not want any of
our members to experience errors If the product is still available for reorder on our site, we will fulfill the order for our memberIf the product is no longer available, we will refund the orderThe *** order did contain quantity errors and Jet was not able to order the remaining quantity so their order has been refunded in full

We apologize that *** *** did not receive his orderAs soon as Jet could see that the tracking information was not progressing, we began reaching out to the shipping carrier and merchant to understand where the error occurredWe’ve confirmed that our merchant did not ship the order and Jet has
issued a full refundDepending on *** ***’s personal financial institution, he will see the refund posted back to his account within 4-business days*** *** used a promotional code when placing this order and Jet has added that back to his account (plus a little extra) so he may use it on a future purchase

Jet does not sell used or refurbished
items so it was very disappointing to hear that Ms***e received the
Fire Tablet Kids Edition in the condition she describedOur team of Jet Heads
created a free return label for Ms***eJet does not have an expedited
shipping method
available so we are unable to guarantee delivery by December 25th but we have ordered a replacement item for Ms***eJet will send
tracking information as soon as it becomes available

Jet.com sincerely apologizes for Mr***’s experience with his orderOnce Mr*** contacted us to let us know about the condition in which he received his item, we began contacting the merchant and manufacturer on a daily basis to try and get the damaged parts replaced for Mr***The item
was set up for a return on 7/9/and was picked up by FedEx on 7/12/The item is currently in transit to our merchant’s warehouseOnce our merchant receives the returned item, they will process the refund in full back to the card Mr*** initially made the purchase onIf Mr*** would like to place a new order for the same item, Jet.com will be more than happy to honor the same price Mr*** originally paidTo do so, he may contact our friendly Jet Heads via phone at ** *** or by email at ***

We are sorry that Jet ended
the promotional offer prior to the potential latest end dateJet experienced
excessive use of the promotion after consumers began posting the code on
several online deal sites with explicit directions on how to use the code
repeatedly even though the offer terms are
one per customerThe coupon
(attached) says that the offer was subject to change or cancellation and Jet
did decide to cancel the promotion earlyWe apologize that Mr*** was not
able to use the promotion as it was intendedAs of today, Mr*** has not
created an account on Jet.comIf Mr*** would like to create an account on
Jet we would be happy to post a credit that he may use on his first purchase with
Jet

There was no charge on Mr. ***’s cardIt was a pending authorizationAny time a member places an order on the Jet website, a pending authorization is placed on the member’s card to hold the item while the order is run through our fraud/security departmentIf an order passes the checks, it is cleared and when the item ships, the pending authorization will be settled and will become an actual charge on the member’s cardIf the order does not pass the fraud/security check, the order is cancelled and the pending authorization will fall off the member’s card within 10 business daysJet does not hold pending authorizations indefinitelyAt most, a pending authorization will be valid for only days before it expiresMr. *** never had a settled charge on his cardThe authorization for $was placed on 9/and the authorization was voided on 9/when Mr***’s order was cancelled for not passing Jet's security checks

When an order is placed, Jet.com will pre-authorize the method of payment to verify that there are funds available to process the orderThose pre-authorized charges fall off as soon as the items have shippedJet.com does not show any additional charges for Ms*** and all pre-authorizations have previously been droppedIf Ms*** would like to call us with her financial institution on the line, we would be more than happy to review chargesIf Ms*** has any further questions or concerns, she may contact our JetHeads by calling *** or by *** ** ***