Jet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Although I am still not happy at all that it took Jet.com days to respond, I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[redacted] I am rejecting this response because: I paid for items, and relied on Jet.com to ship itemsHowever I was only shipped of the and only after I complained did Jet.com take any actionI would like Jet.com to honor their offer, which upon payment I accepted, and send me the remaining items of my order or send me comparable items, as Jet.com is still selling like and kind items by the same two manaufacturers in which I orderedI do not accept that this was an error, I feel that this was deceptive - the first representative I talked to a Jet.com said that the incorrect quantity of pots could be reordered when they we back in stock - a note of which was placed on my accountOnly when I received the subsequent incorrect quantity of [redacted] trays and I contact customer service again was emailed back that BOTH items were listed incorrectlyI find this to be a ridiculous response to sending out the incorrect quantity, I relied on theses orders to be delivered as paid for and Jet.com has a duty to fufill it's end of the agreementThese issue has left me and my business in limbo as I was relying on Jet.com to send complete orders of the pots and flats

We are sorry that Mr [redacted] originally received the wrong product for his first order Jet can confirm that this has been returned and delivered on 12/24/2015, and refunded on 12/28/ When the second order was placed, that order was put on hold for further order investigation, due to it raising some flags Mr [redacted] ’s account was temporarily disabled, and the order was cancelled so Jet could verify the payment information For this order, Mr [redacted] ’s card wasn’t charged, as the authorization was voided when the order was cancelled Since then, Jet has verified the payment information that was provided and can now proceed with a new order for the [redacted] The credits that were originally applied on the second order are on Mr [redacted] ’s account and are available for use for the purchase of the [redacted] If Mr [redacted] would still like to purchase this item, he should be aware that all orders placed on Jet.com are subject to the same verification process

[redacted] placed an order on Jet.com on November 16th, 2016 to an address that he had previously used on his account. On November 18th, [redacted] called Jet.com customer service stating that the address on the order is no longer an address he uses and that he does not want the order placed... on 16th of Nov to be shipped to that address. Jet.com’s customer service recommended contacting [redacted] to see if they could accommodate re-routing the package. Jet.com is not able to re-route packages after an order has been placed.Each Jet.com account has a default address to use on orders. Members can change their default shipping address on their Account page or change the address during checkout on the Order Review page. [redacted] informed Jet.com on November 18th, that he has filed a charge back with his financial institution for the MSI GeForce GTX 1070 GAMING X. Jet.com apologizes for the inconvenience this has caused. If [redacted] needs anymore assistance the friendly JetHeads can be reached by phone at [redacted] or email at [redacted]

Our order review team spoke with [redacted] on 3/8/and we are currently waiting to receive the addition information that was requestedOnce that information is provided, [redacted] will be able to complete the review process [redacted] can contact our order review team at [redacted]

Jet.com does not have any guaranteed delivery datesEvery item sold on our site has an “Estimated Delivery”We apologize that Ms [redacted] feels there is no way to reach our company online All of our contact information is available on our website as well as in her order confirmation email Ms [redacted] can check the status of her order at any time by logging into her account on Jet.com, or by sending an email to [redacted] She may also call our customer service line at [redacted] if she wishes to speak to a representative directlyWe have been reaching out to our trusted retail partner each day to get an updated status on the orderMs [redacted] has not yet been charged for this order, and will not be charged until we receive the tracking information from our trusted retail partner

Complaint: [redacted] I am rejecting this response because: On March 28, I received an email from your office which contained a message from jet.com stating that I had not replied to their email on or about March requesting additional verification of my identity I did not receive that email but shortly thereafter, again on March 28, I did receive an email from jet.com requesting copies of my driver license and both sides of the credit card used in the transaction I responded immediately by return email, sending scanned copies of the items Now jet.com has copies of all of my information - but they have not responded at all Regards, [redacted] ***

Jet.com greatly apologizes that Mr [redacted] received an incorrect item on his orderThere was a listing issue on our site at the time Mr [redacted] placed the orderMr [redacted] spoke with a Jet.com representative on 7/5/to let us know he received the wrong itemOur representative let Mr [redacted] know that he could return the item at no cost for a full refundThe listing has since been removed from the site and has been correctedIf Mr [redacted] has any additional questions or concerns, Mr [redacted] can contact Jet.com at [redacted] or email us at [redacted] and our friendly Jet Heads will be happy to help

Jet.com is extremely apologetic about the situation involving Mr [redacted] order and any inconvenience this may have caused himWe began reaching out to our trusted retail partner on 5/13/asking for an update on the tracking or to have this item refunded, and have continued to reach out sinceWe have refunded Mr [redacted] in full for this orderThis refund will take between 3-business days to appear back on Mr [redacted] card, depending on his financial institutionIf Mr [redacted] has any additional questions he may contact Jet by phone at [redacted] or by email at [email protected]

All packages returned by Mr [redacted] have been confirmed as delivered back to the proper locationWe processed a full refund on 7/13/for all orders Mr [redacted] placedMr [redacted] may view the refund by logging into his Jet.com account and viewing his “Order History” pageIf Mr [redacted] has any further questions, he may contact our JetHeads by phone at ###-###-#### or by email at [redacted]

Complaint: [redacted] I am rejecting this response because:1 - I received the wrong lens even tho the receipt in the package was stating it was the lens I ordered. Therefore, the "record" that the merchant claimed to show it was the correct one does not proven anything but only showed that they have shipped me the right receipt.2 - You stated that the merchant who full-filled my order does not stocked the wrong lens (Sony E 55-210mm f/4.5-6.3 OSS E-Mount Lens), and when I went to their website and checked, they do in fact have the wrong lens in stocked and it is one of the product, I have attached the link to that specific lens that Focus Camera claimed they do not carriedhttp://www.focuscamera.com/sony-e-55-210mm-f4-5-6-3-lens-for-sony-e-mount...⇄ Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:Jet.com is saying blunt lies right hereThe representative never asked me to sent those dvds(they are supposed to be memory sticks) back and promptly gave me refund for those dvdsI was advised to refuse the packages of memory sticks to get full refund.I'm quite shocked that you are practicing such a dishonest businessIt's infuriating Regards, Lei ***

Jet.com apologizes for the troubles Mr [redacted] had with placing the order of [redacted] Gaming CardOur intentions were not to change the price of the item, and we would like to make this right for Mr***If Mr [redacted] is willing to give Jet.com a call, Jet would be more than happy to place a one-time credit on his account to make the price of the [redacted] Gaming Card the original price that he had initially found the item atWhen Mr [redacted] is ready to place the order he can reach out to Jet.com by phone at ###-###-#### or by email at [redacted]

Ms [redacted] placed her order on 7/31/Our trusted carrier received the package on 8/2/Ms [redacted] spoke with our Jet Heads on 8/2/and was asked to wait hours, as sometimes the tracking information can take 24-hours to updateMs [redacted] was also given a service credit for the inconvenienceMs [redacted] spoke with our Jet Heads again on 8/4/Our Jet representative informed Ms [redacted] that according to the tracking information her package was scheduled for delivery on the next business dayMs [redacted] reached out to our Jet Heads again on 8/5/to let us know that she did not receive her packageAccording to the tracking information from our trusted carrier, the package showed as deliveredBecause of this, we asked Ms [redacted] to contact her local police department to file a police reportJet.com confirmed that since the tracking number on the package shows delivered, a police report may be filedWe understand the inconvenience this may cause and we sincerely apologize to Ms***In these situations we do ask that a police report is filed before further action is takenOnce Ms [redacted] has filed a police report she may contact Jet.com’s Refund Department with the police report number by email at [email protected] or by phone at 1-855-538-and we will be happy to assist

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] ***

Complaint: [redacted] I am rejecting this response because:I ordered on 10/2/the video card My visa card was charged and confirmation emails were sent and shipped Within hours of seeing this item it was sold out It was not until Monday October 5th that Jet changed the code on their website to reflect the 290x I have the [redacted] site cache to prove it I was not offered any money or any refund of my promotion at all until I contacted the Revdex.com A company should HONOR THEIR promises Again, I will quote their email that was sent to me:When Jet or Jet's Trusted Retail Partners are out of stock on an item, the Jet Heads will find it elsewhere on the web and place a special order for youDon't worry, you still pay the same price, and we never share your payment information with any other sitesWe only share your address so they can ship you your item(s).Jet has never reached out to let me know that the item they were sending me was not the item I had ordered It was not until after I received and opened my package that I discovered THEIR error Jet never offered me so much as an apology or a credit until AFTER I contacted the Revdex.com Jet can give me all the monopoly jet money they can dream of but I will not shop from a company that so openly deceives their customers

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have now received an e-mail from Jet and they are now processing my refundThank you Revdex.com!
Regards,
*** ***

*** ***
I am rejecting this response because:Regardless of the number of orders I've placed, I do not control the actions of a shipping ***anyBoth *** an* *** will not allow the customer to file a claim as this must be done by the shipperI am certainly not going to go through the trouble of filing a police report either
Regards,
*** ***

We apologize about the delay in the delivery of Ms***’s orderMs*** placed her order on 2/4/The items in Ms***’s order had an estimated delivery of 2-business daysOn 2/10/Ms*** contacted Jet.com to follow up on the status of her orderShe was told by one of our
member services representatives that we had been, and would continue to reach out to our trusted retail partner to find out the status of the items, and that we would contact her as soon as we received a responseOn 2/21/Ms*** contacted Jet.com again to follow up on the status of her orderOur representative provided the tracking information for the items in her order and explained that both items show as delivered to Ms***’s address on 2/19/16, both in the same packageMs*** then stated that only half of the items were in the boxWe advised her to wait and see if the remaining items arrived in the following days, and if not to contact us so that we can further investigateWe have not heard from Ms*** since 2/21/ If Ms*** needs any further assistance she can contact our customer service by phone at *** or by email at ***