Jet.com

My name is [redacted] I want to start off by apologizing for what has happened with your recent order as this is not a situation we come across often here at JetOur member’s security is our number one priority and I assure you that our order verification team is here with your best interest in mind We take the proper precautions to ensure that your private information is being used without errorWe would love to look in to your account and get this issue resolved for you so you can place your orderFeel free to reach out to us any time at [email protected]

Hey [redacted] My name is Meghan and I would love to get to the bottom of this and make sure we get this resolved for youI’m so sorry to hear your Paws Nail Grinder stopped working so soon, it can absolutely be frustrating having to contact the manufacturer when you are not able to return a defective itemI would hate to have you leave this experience empty handed, so I have gone ahead and refunded you for the defective Nail GrinderThis refund should be processed onto your payment method within the next 3-business days depending on your financial institutionAgain, I sincerely apologize for the trouble this has caused youIf you have any other questions or concerns, we’re here 24/to helpHave a great day, Meghan HJet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We sincerely apologize about the experience Ms [redacted] had with her orderWhen Ms [redacted] called in, she was told she can return the item with a pre-paid return shipping label, and was issued a $credit to her Jet account for the inconvenienceAt that time, our representative also sent the item SKU to the proper team at Jet to be reviewedOnce the item was returned back to the merchant, the refund was issued to Ms [redacted] The refund can take between 3-days to appear back in her account, depending on her financial institutionMs [redacted] can now see that a full refund has been submitted by logging into her Jet.com account and looking at her order historyMs [redacted] will see this refund appear back on her card in the next 3-days

Jet.com sincerely apologizes for any confusion that may have occurred with Ms [redacted] orderHer original order was placed on May 15, This order was shipped out in two separate shipments; each shipment resulted in a separate chargeThe first charge was settled on May 15th, however the second charge was attempted on May 16, and the payment was declinedWe had attempted to charge Ms [redacted] card multiple times until the payment was approved on July 5, If Ms [redacted] has any additional questions or concerns, Jet.com is happy to assistMs [redacted] may contact any of our friendly JetHeads at ###-###-#### or email us at [redacted]

Complaint: [redacted] I am rejecting this response because: The drone is being refunded by [redacted] for issues with stability[redacted] Regards, [redacted]

Jet.com fulfills some of our orders through trusted retailersWhen Mr [redacted] placed his order, the items were fulfilled by separate trusted retailers so they were shipped separatelyMr [redacted] spoke with a Jet representative on 7/28/and was informed that he could refuse the package for a full refundThe Jet representative was referring to the package with the item which had a listing error on our siteJet.com apologizes to Mr [redacted] for the confusionJet.com has refunded Mr [redacted] in full for all of his returned itemsIf Mr [redacted] has any additional questions or concerns he may reach our JetHeads at ###-###-#### or by email at [redacted] and our JetHeads will be happy to assist

Complaint: [redacted] I am rejecting this response because: The service from Jet.com was TERRIBLEOn Monday March 21, I DID NOT RECEIVE any email letting me know when the Turbo tax would be shippedI had to call and waste more time dealing with Jet.com and they did not send me an invoiceWhen I received the item there was no invoiceThis was my FIRST AND MY LAST ORDER WITH THE COMPANY Regards, [redacted] ***

Jet.com apologizes for the confusion with Mr***’s accountJet located five different accounts listed under the same billing address that is also listed on Mr***’s account mentioned aboveAll of which Mr [redacted] has used, or attempted to use first-time-customer promotional codes onBecause of this, the accounts were deactivatedMr***'s method of payment was not charged for any of the orders that were canceledIf Mr [redacted] would like his information removed off of Jet.com he will have to contact our JetHeads and we will reactivate the accounts for hours so that Mr [redacted] can log in and delete all of his informationAfter the hours Jet.com will deactivate all accounts once againMr [redacted] may reach Jet.com via email at [redacted] or by phone at [redacted]

Jet.com sincerely apologizes for the inconvenience surrounding Ms [redacted] ’s order Jet did unfortunately have a listing error on our site at the time of the orderThe listing has since been removed and is currently being correctedMs [redacted] has requested that Jet send another bed at a discounted priceAs this particular item is no longer being offered on Jet.com, we have issued a credit in the amount of the original order to Ms [redacted] ’s accountJet attempted to contact Ms [redacted] over the phone to address the issue, but was unsuccessful in reaching herIf Ms [redacted] has any further questions or concerns, Jet.com is more than happy to assistMs [redacted] can contact us at [redacted]

Jet would like to sincerely apologize to Ms [redacted] for her experienceWhen Ms [redacted] called in, we reached out to our merchant to find out if there was a different tracking number for the package and did not receive an answer from themMs [redacted] then called back to find out the status and was offered a refund for the monitor she purchased and she denied the offer and hung upThe monitor could not be re-ordered for her at that time because it was no longer available on our siteMs [redacted] was then refunded in full for the monitor on 12/28/The monitor is now available on our site and Jet would like to offer Ms [redacted] a credit to cover the difference in cost if she would like to reorder itIf this is something Ms [redacted] wishes to do, she will need to call Jet at [redacted] to be assisted in placing the order

Complaint: [redacted] I am rejecting this response because: Again, you all have the wrong informationNone of these accounts match my address that I have been at for years now Regards, [redacted]

We are happy to hear that part of [redacted] ’s order was received earlier than the anticipated 2- business days but we feel terrible about the rest of the items not being received in the 1-business daysThe baby wipes were sent from a different fulfillment center separate from the rest of the orderThe remaining items were shipped out on the same day that [redacted] placed his orderAccording to the tracking, the order was all set to deliver the very next dayWhen [redacted] let us know that he had not received the rest of his order our Jet Head team reached out to the shipping carrier for more informationJet was in contact with the shipping carrier multiple times a day working with the trace department to locate the package [redacted] requested to cancel the order but Jet can only cancel an order within minutes of the order being placedAfter numerous calls to the shipping carrier, Jet was advised that [redacted] ’s order was being held for pick upWe realize that these are essential products that [redacted] ordered and wanted to do everything we could to get the package delivered but the shipping carrier would not make another delivery attemptWe are so sorry that after the [redacted] ’s order was not deliveredJet has issued [redacted] a full refund for the items that were not received [redacted] will see the refund posted back to his account in a few business days depending on his financial institutionJet has also issued a credit to his account that [redacted] may use on a future order

We apologize about the confusion with Mr [redacted] ’s orderUpon further investigation, we have determined that each of Mr [redacted] 's emails have been responded to in a timely mannerOn 1/26/Mr [redacted] requested that his refund be issued to a different card than the item was initially purchased on and was told we cannot do so and that the refund will be issued back to the original cardOn 2/7/Mr [redacted] informed us that he had returned the item, this email was also replied to the same dayThe item was returned back to our trusted retail partner on 2/4/and the refund was settled on 2/11/back to the card Mr [redacted] originally purchased the item onWe received another email asking if we were going to reply to any of Mr [redacted] ’s emails on 2/9/16, this email was replied to as well on the same dayIf Mr [redacted] has any further concerns, we encourage him to contact our customer service representatives by phone at [redacted] or by email to [redacted]

Ms [redacted] placed an order on October 18th (Order # [redacted] ) for $Under a separate email account, Ms [redacted] placed another order on October 24th (Order # [redacted] ) for $These were two completely different orders and she was charged accurately for bothWe are glad to hear she has received the items that she has been charged forJet would be happy to provide Ms [redacted] with a breakdown of all of her order numbers and charges for each of the accounts she has created

[redacted] purchased Nexus 5x Hon October 30th, and notified Jet.com this cell phone does not have a US warranty and is not supported by LG on November 25th, Jet.com has made the item unavailable and will be reviewing the listing Jet.com has provided [redacted] with a return shipping label, at no additional cost, that he can use to return the Nexus 5x Hfor a full refundJet.com has provided [redacted] with a credit to his Jet.com account for the inconvenience that has come as a result of his orderIf [redacted] has any further questions, he may contact one of our friendly JetHeads by phone at [redacted] or via email at [redacted]

Jet.com apologizes that Ms [redacted] did not receive the correct item and has had an unpleasant experience with JetOn March 29th, 2016, Ms [redacted] had ordered a Nikon Camera and did not receive all of the extra items that were listedThis was because of a discrepancy with several merchants fulfilling the same or similar product tied to the item listed on Jet.com When Ms [redacted] purchased the Nikon camera, the order was given to our trusted merchant, and they sent Ms [redacted] the item that was listed on their end This item did not include the extra options that Ms [redacted] had ordered Due to the inconvenience that Ms [redacted] was experiencing, we proposed two optionsMs [redacted] could return the item for a full refund, or she could keep the item that she received, and we would honor a credit on top of thatMs [redacted] chose to return the item on April 8th, We then sent Ms [redacted] a return label so she could do soMs [redacted] informed us that the card she used on her order was deactivated due to fraudulent chargesJet.com has not had a breach in our security When credit card information is entered into a Jet.com account, that information is stored with a third party company and is encrypted for ultimate securityOur transaction history for Ms [redacted] card state that a credit was settled on April 19th, for the full refund of $We want to advise Ms [redacted] to contact her bank to obtain these funds back to her bank accountJet.com apologizes for the inconvenience, and if Ms [redacted] has any further questions or concerns, Jet.com is more than happy to assistMs [redacted] can contact Jet.com at ###-###-#### or email us at [email protected]

Complaint: [redacted] I am rejecting this response because:Please remove all my account and relating information from Jet.com systemI do not want to use Jet.com again.I did not receive any account deactivation notice except the one I got on Jun In fact, I got another email today from Jet.com, "You still have 20% off one more order." Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I used their return labelsThey should be able to track from their system Regards, [redacted]

The item [redacted] ordered contained an error in the descriptionThe price listed was for a quantity of one item rather than the six as it was listedWe are so sorry for the error We understand how frustrating it would be to be expecting a certain quantity and then receive a different amountAs soon as Jet was made aware of the error, we immediately removed the listing from our siteUnfortunately, we are not able to reorder an item once it has been removed from the siteJet has issued a full refund for [redacted] ’s order and she is not required to return the pet beds that she did receiveDepending on [redacted] ’s financial institution, the refund will be posted back to her account within 4-business daysOur team of Jet Heads had also issued a credit to [redacted] ’s account that she may use on any future order