Jet.com

On February 25, Jet.com informed Mr [redacted] by email that hisJet.com account was deactivatedWe have deactivated MrLuo‘s account and removed the JetCash from the account due to activity indicating purchasing items for resale through Jet Anywhere claims, submitting returned or cancelled orders, or using the site in a way that it was not intended forJet.com will not be reactivating MrLuo’s account, nor reissuing the JetCash Mr [redacted] previously received

Hello, [redacted] Jet.com has seven different Jet accounts in connection to your phone numberWe can provide proof of these seven separate accounts if neededWe will still consider this case closedBest Wishes, Alyssa TJet.com

They were informed just days after shipment was receivedThe fact that it got lost in shipping on my end does not mean I am resposible for their faulty product.Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Hello [redacted] I am truly sorry about the pricing issues and cancellation you encountered while placing your first order with us My name is Brooke and I’m happy to look into this for you todayI see that you were able to come to an agreement with us by contacting our Member Services department On January 6th, our Jet Heads assisted you in placing another order for the price you originally paid We are always willing to help our members if anything goes wrong and I want to make sure your Jet experience was nothing short of incrediblePlease let us know if there is anything else we can help you out with We are always availableWarmest regards, Brooke GJet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Mr [redacted] contacted Jet.com on July 28, in regards to his missing packageThe JetHead told Mr [redacted] to file a claim with [redacted] because the tracking number for the order ([redacted] ) shows that the package was delivered to Mr [redacted] on July 19, and was left at the rear door of the residenceOn July 21, the Jet.com refund department told Mr [redacted] that in order for Jet to refund him for the missing tablet he needs to file a police report due to the price of the tabletOnce that report has been filed with the police, Jet.com will be able to move forward in assisting Mr [redacted] with a refund On July 28, Jet reached out to [redacted] to start an investigation for the missing tablet under case ID# [redacted] Once Mr [redacted] has filed the police report he may reach out to Jet.com’s refund department with the police report number by email at [redacted]

All orders placed on the Jet website go through an order verification process. We were unable to process Ms. [redacted] s order with the payment information that she provided. When this happens, our order verification team will reach out to the member and confirm information and then resubmit the... order. Additional verification may be required if we are still not able to confirm all the details on the account. We are very sorry that Ms. [redacted] was advised to place another order. Submitting another order with the same details again will cause the order to be rejected or canceled until the order verification team can fully verify the account details. Jet provided a credit and to Ms. [redacted] ’s account for the inconvenience which she could use on another order once her account details were confirmed. To complete the verification, Jet requested that Ms. [redacted] provide a copy of a bill in her name, her ID, or the credit card used. Ms. [redacted] has been unwilling to provide that information and we are unable to process her order until that has been completed so her order was canceled.

Jet apologizes greatly that Mr [redacted] did not receive his order in a timely fashion Mr [redacted] has been in contact with Jet.com ever since he noticed his order still had not arrived On February 2nd Jet added a credit of $to Mr [redacted] account because his order was over days late On February 9th Jet’s merchant provided tracking information for this shipment It was to be delivered during the week of February 15th When Mr [redacted] still did not receive the shipment, Jet contacted [redacted] Trucking for details on the whereabouts of the shipment [redacted] Trucking was to deliver this by the 19th of February and advised that they would call Mr [redacted] for a delivery time Jet then issued a $credit to make up for the delay with the shipment On February 26th Mr [redacted] called in to notify Jet of the damaged shipment Jet then requested a pickup with the freight company [redacted] for Mr [redacted] return Mr [redacted] item was picked up on March 8th and delivered back to the merchant on March 10th Since then, Jet has been in contact with the merchant so we can provide Mr [redacted] with the refund Mr [redacted] refund should be processed within the next business days If Mr [redacted] has further questions or concerns about this order or anything else, he can email into our Member Services Office at [email protected] He can also call into our office at [redacted]

Jet.com would like to apologize for Mr [redacted] ’s experience with our Jet Fresh serviceOur Jet Fresh team is committed to providing fresh, and high quality perishable itemsBecause we are committed to providing the finest quality and service, our Jet Fresh Team hand picks all Jet Fresh orders When Mr [redacted] contacted the Jet.com Member Services Team, we asked Mr [redacted] to provide pictures of the SalmonJet.com then received pictures of the expiration date, which indicated the item(s) would expire on 6/1/Shortly thereafter, Jet.com offered and issued a service creditJet.com would like to ask Mr [redacted] to accept our deepest apologies for the Salmon being sent so close to the expiration dateJet.com has issued a full refund for the Kirkland Signature Wild Smoked Salmon in the amount of $The credit has been issued to Mr [redacted] ’s original payment method and the funds will be available within 3-business daysIn addition to refunding Mr [redacted] , Jet.com appreciates the feedback and we will take the necessary steps to inform other Jet Fresh customers of expiration dates in the futureIf Mr [redacted] has any additional questions or concerns he may contact our JetHeads by email at [redacted] or by phone at [redacted]

Jet.com apologizes for any confusion with Ms [redacted] Jet Anywhere requestsMs [redacted] has been awarded JetCash for her eligible travel purchasesTo qualify for JetCash, reservations must be done online through our Jet Anywhere portal and the reservation confirmation email must be forwarded to [redacted] within days of the initial purchase dateOnce the trip has been completed, a receipt or proof of travel completion must be sent to [redacted] to be awarded the JetCashIf Ms [redacted] has any additional questions or concerns, Jet.com is happy to assistMs [redacted] may contact any of our friendly JetHeads at ###-###-#### or email us at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12129968, and find that this resolution is satisfactory to me

Jet apologizes that Ms***’s phone was defective a month after purchasing it When Ms [redacted] called in to our Member Services Office our Jet Head helped Ms [redacted] create a return in her Jet account When Ms [redacted] was not satisfied with his answer she asked for a supervisor The agent handed the call over to the day time Jet Head supervisor He told Ms [redacted] that we could go ahead and add a credit to Ms***’s account so when she purchased the phone, she would pay the same price she originally paid in January Because Ms [redacted] is not satisfied with the way this order was handled, Jet suggests that Ms [redacted] keep the defective phone without returning it, and if she wants to order a new phone we will happily assist Ms [redacted] in purchasing it with credits Currently, Ms [redacted] has $in credits With the purchase of the new phone, this brings the price down to $ If Ms [redacted] still wants the item, she can call in to our Member Services Office, and we will apply the additional $to her account so Ms [redacted] gets the order free of charge Again, Jet apologizes that Ms***’s phone speaker stopped working after a month of use We would like to make this right with Ms*** She can call into our Help line at [redacted] for further assistance

Hello [redacted] I am so sorry to see what has happened with your recent orderI can assure you that the experience you have had is not typical of our services and I would be more than happy to take a look into your account and get you taken care of todayAfter reviewing your account, I do not want to trouble you with a return of your recent order, so I have issued you a full refundYou will see this refund return to your method of payment within the next 2-business daysIf you have any questions or concerns, feel free to reach out to us anytime at [redacted] Best Wishes,Alyssa T.Jet.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Jet is very sorry that Ms [redacted] did not receive tracking information in a timely mannerOur shipping partners can take 24-hours to update tracking information but information for Ms [redacted] 's tracking experienced a longer delayOnce the tracking was provided to Ms [redacted] , Jet could see that the item was delivered to the address on the orderOur team of Jet Heads advised Ms [redacted] to open a case with the carrier for the missing package and Jet would like to apologize again because that should not have happenedJet will open a case with the carrier and file a local police report on our members behalf when a package is missingJet has issued a full refund for the order and Ms [redacted] will see that back in her account within 4-business days depending on her financial institution

Jet is very sorry that Ms [redacted] ’s order did not arrive within our estimated shipping timeJet offers free shipping in 2-business days on all orders over $and offers business day shipping on everyday essentials that come from our Jet warehouseWhen Ms [redacted] contacted us about the delay in her items, Jet began researching her order to see where it was in the processJet can only cancel an order within minutes of the order being placed but we were able to make an exception for Ms [redacted] Her order was canceled on October and all pending authorizations were voidedBecause Ms [redacted] ’s order was canceled, Jet did not want her to lose out on the 20% offer she was given so our supervisor awarded a credit that covered the discount she received (plus a little extra) that she can use on a future order

Jet does offer 1-day shipping on everyday essentials and 2-day shipping on all other ordersWe deeply apologize that Mrs [redacted] ’s order fell outside of our estimated shipping time frameJet is constantly working with our merchants to make sure they are fulfilling orders in a timely manner and this obviously did not happen for herMr [redacted] spoke with one of our Jet Heads on October 20th and Jet did a replacement order for her at no costIn addition, Jet is refunding her original purchase for the inconvenience of having to purchase the items locally after the delayJet does indicate in the search results which items are estimated for day delivery with an icon at the top of the itemItems that will be shipped in 2-days do not have that icon (see attached example)Again, we apologize if this was not clear when Mrs [redacted] placed her orderJet has added a credit to Mrs [redacted] ’s account for a future purchase

[redacted] I am rejecting this response because: I do not believe the $credit is enough to compensate for their liesWhen you think about it, they won't even let me use the promo code of 15% off first order anymore because they cancelled my first orderIf I was able to use the 15% off, it would come close to the $credit they posted in my accountSo technically they didn't really compensate meIf they were upfront about it I wouldn't make this into a big deal but they lied about it being in stock even though I was able to place an order right afterJet.com needs to own up to their shady business practices [redacted] ***

Complaint: [redacted] I am rejecting this response because: (1) There was a technical issue with the Jet.com website that would not allow me to cancel the order within their minute window (2) Moreover, I used my own FedEx account to return the damaged item on Feb18, 2016; this was done because Jet.com would not use my FedEx account number to bill me the return costs at my lower rateI verified with partner, [redacted] , that they did receive and processed the merchandise on Feb 22, and that backup document was provided as proof of the return Because Jet.com would not process the refund and blocked my credit card company from doing so (as originally promised in and e-mail from Jet.com), I had no other recourse other than requesting [redacted] in early May to return the damaged shipment to me, and am currently in negotiation with the manufacturer to repair Between the extra shipping costs and repair bill, my costs total ~$-- not to mention countless hours of time trying to resolve issuesI'm not the only one who has had serious issues with Jet.com, and I now know whyI've dealt with Amazon.com for years and they have always gone "above and beyond" to rectifying damaged merchandise or order cancellations Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You guys did not honor the primary coupon that was sent to me for percent off, It was a bait and switch by jet.com I would of never received any thing if I did not call inYou guys baited me inI think its very dishonest how you guys practice your business ethicsThe only way it would be made right id to honor the original coupon as promised which was the percent off, not percent offextremely dishonest practices by jet! Regards, [redacted] ***