Jet.com

Complaint: [redacted] I am rejecting this response because: Jet.com has proven they are a company who gives you the runaround by stating exactly what I originally posted with no solution, at least one that doesn't sound like a scamOther companies dont require their customers to send photo copies of bills and IDs just to place an orderNot to mention, I placed the order a total of THREE times and after the third they didn't even give me a chance to verify my informationThey instead cancelled it and then locked me out of my accountI cant even log inNotice the difference in tone and remorse in their reaponse to my letter versus othersI know they just want to get rid of me and they are upset I called them outNot one of my wants/needs was even mentioned AND even if I have that $credit on my account (that I can not login to) I cant order if they cant process my paymentsGuess they didnt think of thatI will never order from this company again so we need to find some sort of middle groundI welcome you to try again JetHeads Regards, [redacted]

I am rejecting this response because:I will never buy from you again I want reimbursement for repackaging this huge error

Ms [redacted] received her item on July 20th, and had days from this date of delivery to return her itemMs [redacted] contacted Jet.com on July 23rd, to inform she would like to return her itemMs [redacted] reached out to Jet.com several times after this to request a pick up for her item and was not properly assistedJet.com sincerely apologizes for the experience Ms [redacted] had in returning the itemJet.com has refunded Ms [redacted] in full as of September 2nd, Ms [redacted] is welcome to keep the item or dispose of it as she wishesIf Ms [redacted] would like the item picked up at no charge, she may contact our JetHeads whom will be happy to assistJet.com has placed a credit on Ms [redacted] account for her inconvenience and experienceIf Ms [redacted] has any further questions, she may contact our JetHeads at ###-###-#### or by email at [redacted]

We apologize if Ms [redacted] feels that she has been given the runaroundWhen the payment information provided for an order does not match the person that placed the order, our account verification team requires additional information to validate payment Ms [redacted] has refused to provide the additional verification that would allow her order to be processedIf Ms [redacted] would like to receive the order she placed, she will need to provide the information requested to our order verification teamThey can be reached at [redacted] or by emailing [email protected] her payment information can be validated, Ms [redacted] will be able to place orders and use the credits on her account

Jet.com would like to apologize to [redacted] in regards to the Sony PlayStation Controllers not being receivedJet.com began our investigation once we were made aware of the tracking error on 12/16/After several attempts to obtain the correct tracking information for [redacted] order, Jet.com ultimately processed a full refund in the amount of $on 12/30/for the two Sony PlayStation Controllers

Jet.com sincerely apologizes for the inconvenience this has causedThe delivery time frame of 2-business days is estimated and not guaranteedJet.com advised Mr [redacted] that we were working with the merchant fulfilling the order to get tracking and that as soon as the order shipped he would receive an email with that tracking informationThe order did ship via [redacted] and was delivered to the shipping address provided by [redacted] on 05/07/at 11:AMJet has issued a credit to Mr***’s account for the delayIf Mr [redacted] has any further questions or concerns, Jet.com is more than happy to assistMr [redacted] can contact Jet.com at [redacted]

My name is [redacted] We want all encounters with Jet to be excellent and I apologize that this was not the case with your recent orderI can honestly say that this is not something we see happen often here at JetI would be more than happy to look into your account and help make this issue rightI have confirmed that there was a listing error in connection to the item you orderedThis listing has since been corrected and is currently reflecting accurately on the siteSince we have confirmed the listing error, we have issued you a refund for the difference between the incorrect price and the current priceYou will see this refund go back to your payment method within the next 2-business daysWe previously added a substantial credit to your Jet account, for the inconvenience of this error, I am going to leave this credit on your Jet account as wellYou may use the credit towards a future order with usWe would love to opportunity to show you how a Jet order is supposed to goTo use your credit all you need to do is proceed to the check out when you are ready to place your next orderLook for a line that says “pay with credits” on the final order review pageCheck the corresponding box to deduct the available credits from your order totalIf you would like to return the order for a full refund instead, we would be more than happy to send you a prepaid return label to send the item backFeel free to reach out to us any time at [email protected] friendly Jet Heads are here to help 24/

We sincerely apologize about the delay in Ms [redacted] refundWhen Ms [redacted] initially called in, we requested the return tracking information so we could confirm that the package was returned backMs [redacted] could not provide any return tracking informationWe investigated, and submitted the refund for settlement and the initial settlement was voidedWe attempted the refund again, and Ms [redacted] was then refunded in full on January 23, and was also issued a $credit to her Jet account for the inconvenienceThe refund can take 3-business days to appear back on Ms [redacted] card, depending on her financial institution

Mr [redacted] placed his order on Friday, October 16thJet gives an estimated shipping time frame of 2-business daysMr [redacted] ’s order was delivered via USPS (tracking number [redacted] ) on Friday, October 23rd which is within the 2-business day estimateAt the time Mr [redacted] contacted Jet, we had not yet received updated shipping information from USPSIt can sometimes take 24-hours for USPS to update tracking information after a label has been createdJet was not able to offer Mr [redacted] a refund after his watch had already been shipped and was in transitJet does offer free returns within days and Mr [redacted] is welcome to send the watch back for a full refund if he does not wish to keep the watch

Jet.com sincerely apologizes that the tracking information was not updated to Ms***’s Jet.com accountMs [redacted] may have located the tracking information on the email Jet.com sent to Ms [redacted] once her order shippedMs [redacted] also received the tracking number when she spoke with our JetHeads on various occasionsWhen a package shows delivered according to the tracking information, Jet.com does request that a police report be filedJet.com has confirmed that a police report may be filed when a tracking number is provided which shows a package has been deliveredJet.com apologizes that no signature was requested on Ms***’s packageWe keep our trusted retailers to very high standards when fulfilling our ordersJet.com has sent feedback to our trusted retailer to request that all orders going forward be delivered with a signature requestedMs [redacted] requested no further contact from Jet.comOur Refund’s department will continue to work with Ms***’s financial institution to resolve this issueAgain, Jet.com does greatly apologize for Ms***’s experienceIf Ms [redacted] has any further questions, she may contact our JetHeads at (855) 538-or by email at [email protected]

Jet.com would like to apologize about the confusion with Mr [redacted] orderOn August 3rd, Mr [redacted] was refunded for the [redacted] c, Fl Oz, Ct because the tracking had not shown any movementMr [redacted] contacted Jet.com on August 4th, to let us know some of the cans were dented and had a replacement sent outOn August 5th, Mr [redacted] reached out to Jet.com to let us know the cans had arrived dentedA JetHead credited Mr [redacted] account for the damaged [redacted] c, Fl Oz, CtIf Mr [redacted] has any other questions he may contact any of our friendly Je [redacted]

Complaint: [redacted] I am rejecting this response because:A credit in lieu of a refund is not an acceptable solution for any business to offer when the company shipped and delivered the wrong itemAfter numerous emails and phone calls, we will happily accept the only reasonable solution finally offered which is to replace with the correct itemWe are still awaiting tracking information for the replacement which should have been ordered on 1/4/Once we receive the item, we'll happily accept their response Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It took more than a month to get refund from this company and ONLY after filing multiple complaints filed with Revdex.com and credit companyIf this company so sorry for what happening to their customers and it is not experience what they want for their customers to have, then just simply change your methods of dealing with your customersHave a customer service and if you are in sales industry try to learning from the industry’s bestLevels of ignorance and many other discussing methods which I have personally experienced in dealing with this company is beyond comprehension or understandingIt beats me how can anyone able to get away with what they are doing nowadaysNone of the customer service representatives being contacted by emails or phone calls NEVER get back to me for second time, including promises in writing to escalate issue further and get back with solutions as soon as possibleI have been given multiple lame excuses with standard phrases which clearly should not be a customer’s concerns after they charge customers credit card on fullIssues were only transferred between representatives and shuffled around with no clear answers receivedAgain, only after filing multiple complaints with consumer protection organizations this company finally replied to Revdex.comConsumers needs to be aware of the facts that similar circumstances might occur again in dealing with this company, as they selling items not available in stock and conveniently for them in case of any trouble blaming all unfortunate events to their so called suppliers, merchants and etcI personally will never deal with this company ever again and it is highly recommending to public to stay clear of this company’s unfair selling practices and do business with other more reliable and trustworthy internet retailers [redacted]

Hi [redacted] Thank you for letting us know about your first impression of ordering from Jet and for giving us a chance to turn this around My name is Brooke and I will be providing you with a resolution to your experienceI am sorry that your item was delivered unannounced and created an inconvenience for the person who happened to be home to accept the shipment This is in no way typical of our order fulfillment process on items that must be shipped via freight Normally, you would be contacted to schedule a time with the carrier so you could plan to be available to receive your delivery While freight shipments do take longer to process and deliver than our average delivery estimates, your concern for staying informed along the way as you waited for an item needed for a remodeling project is definitely understandable I reviewed all of your interactions with us and I apologize that you feel that you were mocked in any way Our Jet Heads aim to approach every situation with the intention of gaining a thorough understanding prior to taking any action It does seem that there was some confusion and I apologize for this I’ve requested a partial refund to be returned to your card as compensation for the general mishandling of your requests These funds will be available to you in 2-business days We appreciate your business and hope that you find our offer to be reasonable Please let us know if there is anything else that we can do for you from here Kindest Regards, Brooke GJet.com

We sincerely apologize about the delay in Ms [redacted] ’s orderThe delivery dates listed on Jet.com are estimated delivery dates, not guaranteedUnfortunately we were unable to cancel Ms [redacted] ’s order when she had requested the cancellation, due to the current status of the item with our trusted retail partnerAlthough we were unable to cancel, we told Ms [redacted] that she was welcome to return the item for a full refund once she received it, and that we would schedule a pre-paid pick up for the returnThe TV has since shipped to Ms [redacted] and has an estimated delivery date of 2/11/through [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Jet is very sorry that the promotional code [redacted] that Mr [redacted] was using was advertised poorly There was only a certain number of orders allowed for this promotion, which is why it wasn’t going through for Mr [redacted] Jet is working to fix the promotional codes to show as invalid when entered, if it truly is invalid Jet is aware that when a member applies a promotional code to their order, it’ll show as valid up until the order is placed Jet is working diligently to avoid this, as it does cause some confusion Mr [redacted] had to provide Jet with his personal information, such as shipping and billing addresses, phone number, and credit card information before the order was placed Jet does this so discounts can be applied depending on location and items that are being purchased If Mr [redacted] does not want this information on his Jet account, we suggest that he log into his profile and remove this information Because of the security risks, Jet cannot edit or remove Mr [redacted] ’ information Jet is sorry that Mr [redacted] believes Jet does a bait and switch tactic to get new members to shop on our site We want to assure Mr [redacted] that this is not our intention at all, and we apologize that that is how this experience came across On January 13th, 2016, Mr [redacted] placed an order for the [redacted] This price total was $before any discounts Mr [redacted] used the [redacted] promo to get $off (15%), and on top of that, when he called in to get this issue resolved, Jet applied a $credit to make up for the original promotion that Mr [redacted] tried to use The total charge for this order came to a total of $ Since then, the [redacted] was delivered to Mr [redacted] on January 15th, Should Mr [redacted] have any further questions or concerns about this, he can call into our member services department at [redacted]

I am rejecting this response because:the offering clearly displayed the microphone in pictures and descriptionsTheir error is not my problem and I expect to be shipped the proper items ordered at the price shown.Their offer of pawltry credit for future purchase and extended membership will not fly as I will never do business with them in the future if they do not honor their commitment nowFeel free to post this anywhere you feel appropriate

Jet.com sincerely apologizes that Mr [redacted] did not receive the correct items he purchasedMr [redacted] placed separate orders with Jet.com on June 1, totaling a quantity of of the same itemJet.com fulfilled a quantity of of the item and canceled the remaining ordersMr [redacted] contacted Jet.com on June 18, and spoke with a Jet representative about receiving the incorrect itemsOur Jet representative apologized to Mr [redacted] and let him know that unfortunately there was a listing error on our site which caused the wrong items to be fulfilledThe Jet representative also let Mr [redacted] know that he could return all items at no cost for a full refundThe item was removed from our site and is currently unavailable while Jet.com corrects the issueIf Mr [redacted] would like to return the items he received for a refund, he may reach out to Jet.com via email at [redacted] or by phone at [redacted] and our friendly Jet Heads will be happy to help

The tracking for [redacted] order shows that the items will arrive today (December 21st)If the order is no longer wanted, [redacted] can return the items with our free shipping label When the order was placed, [redacted] elected to waive free returns in order to maximize the savings amount on the orderWhen Jet receives the returned order, Jet will issue a refund minus the waivers remorse fee [redacted] will receive the refund within 10-business days after the item is returned to Jet